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Customer Ratings & Reviews

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Customer reviews

Rating 3.8 out of 5 stars with 243 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers recognize the fantastic sound quality and reasonable price of the wireless in-ear headphones. They appreciate the comfort and secure fit of the headphones, ensuring a pleasant listening experience. However, some users have concerns about connectivity issues and unimpressive volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 243 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for my daily 2 mile walk!!easy to use I love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this one for my mom and she likes it a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Sound way better then expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had them for a week now and I am very happy with them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    on off & volume buttons too small

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall sound was acceptable however set up and use are difficult due to on off & volume buttons being too small especially to use in low light conditions

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, thank you very much best buy!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to use with my IPod. Good fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Given as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave these as a Christmas gift and they were a win.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Could not pair with any of my devices. Had to return it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    For a kid maybe

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is terrible. And there’s a buzzing sound in the left ear. I got them cheap enough so I’m not going to return them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not goid

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was just ok. Would not recommend based on what’s available at a better price and quality out there.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Worked Great....Until

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great until a few weeks ago. Callers complained they could not hear me. Now they will not work at all. ;(

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello Nikkee,

      I know how disappointing it is when one of our electronics stops working so quickly, so to be able to support any of your warranty needs, I will like to suggest to get in touch with us at the contact link below and we will gladly help you.


      Itzel I. - Insignia Support.

       https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Very Difficult to Turn On/Off.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a while to write this because I have never written a bad review before. The button to turn on/off is so very tiny. I have to take the earbud out of my ear to get control of the sharp edge to hold down the tiny button to try to turn it off. And that even takes a few tries. To recharge it, the cover for the charging port is a pain to move it around to plug it in.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello, thank you for taking time out of your day to leave a review. I know it is disheartening to not have a product meet your needs and expectations. If you still have this particular item, please feel free to contact us so that we may explore the best resolution for you.
      Jay - Insignia Support https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Uncomfortable and muffled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds aren't comfortable. Turning on/off the headphones and answering calls isn't as easy as other ear headphones I've used before Everyone I talk to tell me they can barely hear me or I sound muffled when I use these ear headphones. I feel like I wasted my money. I've gone back to using my wired ear headphones even though they aren't as convenient.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These worked for a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bought these because they were $30 loved them only wore them to the gym.So used them 5 times a week for a month.Then went to charge because it wouldn’t keep charge & apparently heard static and it doesn’t work and then tried charging again still doesn’t work.Wish i could return but I was a week over my 30 day return period.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello.

      Thank you for writing a review for our wireless in ear headphones.If you are still having this issue with your headset I think that it would be convenient if you get in contact with one of our phone agents, they will try their best to help you. Please give us a call from 8am to 9pm CT at 1-877-467-4289.

      Carlos O - Insignia support. BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    Battery dies quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds no charge, cords keep tangling up during workout

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello

      I am sorry to read if you the Wireless In Ear Headphones are not completely satisfying your needs. To make sure that you receive the proper support with your item, I will like to suggest to get in touch with us at the following number: 877-467-4289 for any warranty needs you may have.


      Itzel I. - Insignia Support.

       https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fair the sound quality. It doesnot fit perfectly on ear

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Communication needs work. The headphones are weak.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hello,

      I understand that you left us this review to report on this situation. From our side, the behavior you are describing does not seem acceptable with a newly purchased product. So we will like to make sure that you receive the proper support. Please feel free to get in touch with us at the link below so we would like to fully evaluate what happened and search for an accurate solution for you.



      Itzel I. - Insignia Support.

       https://www.insigniaproducts.com/contact-us BBY-ExBrand_Insignia

  • Rated 2 out of 5 stars

    Too big for ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable to the ears, barely hear the sounds

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After A week one of the ears of the wireless speaker died.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible sound, terrible microphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset failed me in just about every way possible. Could not be heard on a phone call and music was flat. So I can't recommend it for hands free use, nor can I recommend it for music. Hopefully the next generation will be better.

    No, I would not recommend this to a friend
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