Customer Ratings & Reviews
- Model:
- NS-CAHBTEBNC-B
- SKU:
- 6261720
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the sound quality, comfort, battery life, and affordability of the Wireless Noise Cancelling In-Ear Headphones. Many customers rave about the crystal-clear audio and long battery life, while others appreciate the comfortable fit and reasonable price point. However, some users have concerns about connectivity issues, fit, design, and pairing difficulties.
This summary was generated by AI based on customer reviews.
Poor Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are not as good as the others ones I had but unfortunately BB was sold out. The retraction on these is poor and the sound is not that great. All of the background noise can be heard. It feels a bit heavier then my old one also.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Renee,
The feedback that you provided is very much appreciated, I can assure you that these headphones are top of the line. If it is not working then most likely there is an internal issue with your product. I would recommend that you contact us as soon as possible.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Inexpensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for-cheaper is lesser quality
No, I would not recommend this to a friend- Cons mentioned:Size
OPEN BOX, USED item!:(
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received this with 2 spanish manuals, NO earpieces; size LARGE on headset with crud on them; swapped out for smaller ones from another headset I had, just to use them. SOLD AS NEW - NOT!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mako.
I understand this situation was not ideal for you. Best Buy stores do sell some items as "Open Box", however, is must be made clear to the customer. My best advice is to bring this to the store's attention, if your receipt states that the product was brand new, so they can review it and give you the option if this could be exchanged or returned.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Good retractable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fact that it is retractable. However, I hate it that it doesn't make you aware when the battery is low and it just shuts off. I'm thinking of exchanging them. Ugh!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello ,
Thank you for taking the time out of your day to give us your intake on these headphones, your opinion is valued. We appreciate the feedback that you provided and will take your opinion into consideration. If you have any questions at all, please contact us.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Wireless Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for retractable blue tooth headphones. Unfortunately, sound quality is not as good as the LG version. Returned & replaced with the LG model. LG cost more, but worth it.
No, I would not recommend this to a friendPossibly a defective unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones took several attempts to connect via Bluetooth, then disconnected several times during a two hour walk. Sound quality wasn’t bad, but I’d recommend trying a different brand of headphone.
No, I would not recommend this to a friend- Cons mentioned:Connection
Old design was better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected. Shut off after each call when it did connect. Had my old set 5 years. I bought a new set design changed and it went downhill
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review. I can assure you that this behavior is not normal for these headphones. We would like to make this right and provide you with options, if you still have this please contact us.
- Janine G.| Insignia Support https://www.insigniaproducts.com/contact-us |
Mediocre, yet inexpensive
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a passable pair of headphones. I had frequent problems with them refusing to automatically connect with my phone, and had to do it manually. The sound is ok.
No, I would not recommend this to a friend- Cons mentioned:Connection
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible it doesn’t stay charged or connected. I constantly have to recharge. Would never buy again.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, DeeDe.
I am truly sorry to read about the experience you have had with these Headphones. However unfortunate, this product is covered by a one year limited warranty and I would like to provide you with alternatives for it. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Alexander G. - Insignia Support
Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From what I've had this for I wish it had longer talk time. Normally I'm in a truck for at least 12 - 14 hrs and these headphones needs to be recharged. So I would not reccomend them.
No, I would not recommend this to a friend- Cons mentioned:Size
dose not work well at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it will not stay on, it will shut off during a call. It gives no warning when it shuts off. I would not recommend this product.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mike.
I totally know how this results on a big inconvenience for you. From our side, the behavior you are describing here does not seem right at all. It could be that is just your particular unit the one who is not behaving adequately. Please, give us a call at 877-467-4289 for troubleshooting and warranty validation if applicable. We are always here to help you and thanks for your preference.
Charles V. - Insignia Support
https://www.insigniaproducts.com/contact-us
Blue tooth ear set
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased August 2021, now need to return, malfunctioning- coming on and off, before was able to pair to TV, not now
No, I would not recommend this to a friend- Cons mentioned:Connection
NO GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THESE HEAD PHONE DON'T VIBRATE, DISCONNECT FROM PHONE AND YOU WONT EVEN KNOW YOUR NOT CONNECTED, RETURNED ITEM
No, I would not recommend this to a friend Too big to fit in ear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds are too big to fit in ear. I got a rash after using them for 3 days. Also when taking calls other person told that my voice is very low
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
This is not acceptable at all. I understand the feeling when things don't go as planned and it's a disgrace how this unit had an impact with the opinion about our products. We would like to follow your case, please reach us through e-mail or phone.
- Arin A.
Insignia Support
Contact us: https://www.insigniaproducts.com/contact-us
Good construction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t give strong enough vibrations when phone rings . Bluetooth keeps disconnecting . I’m going to return to return to Best Buy
No, I would not recommend this to a friend- Pros mentioned:Battery life, Bluetooth, Comfort
Good Noise Cancel Headphones for Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: 1-Good Sound But best With More Bass. 2-Good Bluetooth 3-Good Comforts 4-Good Battery 5-Excellent Job Cons: 1-More Bass in Sound
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Rating,
We appreciate you reviewing these headphones. Thank you for taking the time to pull out the pros and cons of these headphones, this is just the feedback we need to keep improving our products. Keep enjoying this product!
If you have any doubt or you need any assistance with this set, please reach us at 877-467-4289 and we will gladly help.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Not the best head set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because they advertised noises canceling. But not very good. Audio quality is ok. But would pay a little more for better quality.
No, I would not recommend this to a friendBad connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I return this item back to the store because when I got phone calls people couldn't hear and one of the ear phones stopped working.
No, I would not recommend this to a friend- Cons mentioned:Size
Bad design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset had a bad design. Doesn’t sit fit around the neck and the earplugs are too big.
No, I would not recommend this to a friend Not noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not noise cancelling at all . Used them for work and you can still hear all the background noise.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Desilee.
I definitely understand that this situation you had with your Wireless Headphones can be frustrating. Nevertheless, I would like to correctly troubleshoot your product to determine the best course of action for it. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly help you with this.
Cesar G. - Insignia Support
