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Customer Ratings & Reviews

Webroot Antivirus Protection and Internet Security (3-Devices) (2-Year Subscription) - Android|Mac|Windows|iOS-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 882 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 882 Reviews
  • Rating: 4 out of 5 stars

    Efficient Protection & Good Value

    Posted
    Madam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Since coming online in 2000, I have used a host of different Virus & Internet Security programs from the free Avira & Avast to the paid Kaspersky Norton, Trend Micro & AVG. Many of the programs mentioned above slowed my computer down and were quite annoying. Some did not protect my computer and I had to deal with virus or malware removal. I have been using Webroot SecureAnywhere for the last three years. Thus far, I have been virus & malware free. The virus scans run efficiently and do not slow my computer while they are running. The renewal process is simple. To renew your subscription simply change the product ID number and the program will update itself from "the cloud". The Two-year protection covers three devices making it a great value for the money.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    WEBROOT Service

    Posted
    Shay48
    • My Best Buy® MemberMember

    I am writing this because of my experience with the service department. I got billed for webroot although it should have been cancelled. I called to cancel again and get the charge credited. They said it had been taken care of, but to my surprise they only gave me a partial credit and Bestbuy continued to charge late payments. When I called to see what happened and what could be done they basically shrugged their shoulders and said oh well. They don't have to worry about me ever using or recommending this product again!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    NIghtmare to get Webroot security

    Posted
    Preot
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had Webroot Security on my PC since purchased in 2017, I purchased a 2 year Webroot Anti VIrus 2018 Internet Security from on line Best By today, April 2 which took at least an hour. I was told I would receive an email with instructions for installation which I never got. My paid invoice said :" Pick up at the College Station Store" which I did today. Geek Squad tech supposedly installed the Webroot protection but I do not see a logo on my screen for the Webroot. I then engaged another chat and was told to go BACK to the store. This is not acceptable!

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      We are more than willing to assist with the installation, feel free to give us a call at 1-866-612-4227. Webroot

  • Rating: 2 out of 5 stars

    Error After Install

    Posted
    Evan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I always uninstall the old version of Webroot from my laptop before installing a new one. This has helped prevent errors that sometimes show up when remnants of the old conflict with the new. This practice didn’t help a few days ago. After the install, a pop up kept showing up saying my PC was at risk and I needed to renew. I thought of uninstalling and reinstalling again but decided to call Geek Squad. The girl was friendly but talked so fast that I could barely keep up. Another technician remoted in to my machine and did a clean install. I followed everything she did. There’s no way I could have done the steps she did. So far no pop ups.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact. Webroot

  • Rating: 5 out of 5 stars

    The best.

    Posted
    jocko463
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been a Webroot user since the software came out. It has consistently been improved and streamlined over the years to the point it is truly seamless and unobtrusive. Resource use is very low and scans are quick. I have always used the basic version as I have no need for the upgrade features. The software runs on its own and updates itself automatically; it really is a set and forget program. If you're already a Webroot user than you know. If you're thinking of converting from another brand then Webroot should be a strong consideration. In my experience this is about the best you can get.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Error on install

    Posted
    Evie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I opted to uninstall the old Webroot before installing the new one because in previous years I encountered errors when the new version did not fully overwrite the old. After what I thought was a successful install a red alert started showing up whenever I login saying Webroot needed to be renewed and that my PC was not protected. I called GeekSquad and was told to ignore - not an answer I expected. The support person later routed my call to the next support level. That person remoted in to my machine while I watched and did a more thorough uninstall and reinstall.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      Sounds like you were working with Geek Squad's tech support, and in the future, our support team is very well equipped to address this issue. They can be reached at 1-866-612-4227. Webroot

  • Rating: 3 out of 5 stars

    Webroot does what it is surpose to

    Posted
    Jasmine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had Norton before I purchased Webroot...what I liked about Norton was that it had utilities u could run when u wanted to clean up temp files, compacting your drive etc..(Norton automatically ran them periodically too).even tho Microsoft offers these if u have windows it was simple to click and run them thru Norton's screen. I purchased a new Asus laptop and it came with Webroot...when it was time to renew the Geek squad recommended I keep Webroot - I think they said it uses less memory than Norton...so I renew it....

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      If I may start by mentioning our WIN Cloud http://www.brightcloud.com/platform/webroot-intelligence-network.php as all the work is done on there and not your PC also WSA only uses 3 to 6MB of RAM and up to 6 MB's on the Hard Drive for the Client and this is the future, it's here now! How can the other conventional AV's keep up with almost 500,000 new Malware everyday and over 142 million Malware in 2014 alone? Furthermore, Webroot has free Support as long as you have a subscription. Where as most other AV's don't have this! Webroot

  • Rating: 5 out of 5 stars

    Excellent Antivirus Program at a Great Price

    Posted
    BonJoviFan73
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When my Kaspersky antivirus expired, I decided to try a different company. After much research, I settled on Webroot. I'm sure glad I did! I received a 2-year, 3-device subscription at less than $50. Installation was simple and smooth. This program seems to run quietly in the background and doesn't slow down my computers. Scans are quick and the interface is easy to navigate to check on different components of the program. If you are looking for a basic, low maintenance antivirus program, I would definitely recommend Webroot.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Protection at an affordable price

    Posted
    sassy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would not buy any anti-virus before unless it was Norton. But a Best Buy sales agent sold me on Webroot a few years back when I just couldn't believe the price being so much more affordable would give me the same protection. Well, I was wrong & now I can protect 3 different computers for 2 years with a price less than Norton with the same protection for 1 computer for 1 year. I hope some day soon Time Warner gets a competitor that will also help the consumer save money with the same quality product without taking advantage of them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Protection plus

    Posted
    Bartman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been using this for a few years and not had any issues. Runs well in the background without slowing down your computer. My only issue is that I was told that the three devices would include my 2 cell phones and that isn't true. This purchase only protects PC's. If you want mobile protection you need another of their products. The other concern I have with Webroot is they try to get you trapped in a automatic renewal and I don't agree with getting into any automatic renewals.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    MY TABLET WAS FULL OF VIRUSES; NEEDED PROTECTIO

    Posted
    ZakMCA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I brought my Surface Pro 4 to the geek sqaud it was not running correctly. The technician found over 200 viruses. I thought the anti-virus and anti-spyware software was sufficient; I was very wrong. I asked the technician for his recommendation. This is how I found out about this anti-virus software which I could use on three computers. I have been so happy with this product! It is fast and simple to use. The results are immediate. The actions are thorough. I highly recommend recommend this product!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Real Trustworthy protection

    Posted
    Greg370
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had other Anti-virus software before. No need to mention names but they were more expensive than this product. For $49.99 Webroot gives me great protection and peace of mind. Did I forget to mention it comes with 3 licenses and 2 years worth of this protection? I was skeptical b/c it seemed too good to be true. Then the Associate tells me he has Webroot and he was highly Satisfied! I have to say this is a product I will purchase again. Easy to set-up, use and understand.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    awesome

    Posted
    BBUBBLES
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just set it up, which is easy, set up is a snap. It is simply the easiest anti virus I have ever used. It does what it is supposed to without being a pain in the butt. I would highly recommend webroot to everyone. It is simply the best. You set it up and then it takes care of itself! Can always find it online for cheap, best buy, just watch out for automatic renewal, even that is easy to stop. Cannot say enough about webroot. No more aggravation

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far one of the Best AntiVirus Software I've got

    Posted
    Leandrito
    • My Best Buy® MemberMember

    I bought this AntiVirus just to give it a try and also because of the long term subscription for 3 Devices. So far it's been working great on the background. It scans your PC/Mac for virus and you don't even notice, it's basically not a resources consumer like the previous AntiViruses I had. Lite and powerful. Love it

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    59 st columbus circle buy is the worst in the antv

    Posted
    sponge
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went to best buy to buy this Product and it does not work. I bought it from the 59 st columbus circle location they are very unhelpful they stand around and talk to each other mostly men in the anti virus section of the store. I think it's terrible when you want to buy something and no one ask you do You need help, and as for the product still does not work. I'm out of 50 dollars. I called the store manager refused refund my money .The manager Was not helpful either.

    No, I would not recommend this to a friend

    • Brand response

      WebrootTeam

      sponge,

      I apologize that you have had this poor experience.

      I am unable to discern what the issue is from your review, but if you would submit a support ticket or give us a call we would be happy to assist with this issue free of charge.

      Support Number: 1-866-612-4227
      Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 5 out of 5 stars

    works great

    Posted
    FrankieMark929
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After being a Norton user for 10 years, I finally decided that they were way over-priced and there had to be something that was just as good but more reasonably priced. My son has been a Web-Root user for many years and he recommended it to me. With-in the first couple of days of installing there was a threat detected, unbeknownst to me, and Webroot caught it immediately, removed it and then re-scanned my computer to make sure it was secured. So, I am well pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A step up from normal AntiVirus programs.

    Posted
    Whinterfell
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Based on the recommendation of a friend I tried this and have to say it works great on Windows 10 machines. Very low key and very active as well. Take up near nothing as far as resources when scanning or idle. The controls are easy to work with and can be as simple or as complicated as you want them to be. Overall a great program that does everything I want it to do and more. As a reference I as previously Using Kaspersky antivirus before this.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just what the Dr. Ordered, I needed

    Posted
    Obadiah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    WebRoot is just what I need to feel safe for my daughter's laptop and my wife, while surfing the web. It has both malware and anti-virus, a plus , without having to buy two products. I could not believe the great price for two years and three users. It is a excellent product for the cost, number of users and lasting for two years. I would certainly recommend WebRoot to any person needing protection for their computer.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      Obadiah,

      Thank you for taking the time to write this great review for us. We certainly appreciate it. If you ever require assistance, please do not hesitate to contact us if you ever require assistance. Webroot

  • Rating: 5 out of 5 stars

    AlI I need for internet security.

    Posted
    propanedragon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Never had a crash or takeover with Webroot SecureAnywhere. Much more reliable and way less annoying than other anti-virus programs. No pop-ups and hardly any annoying certificate issue warnings. When I get a warning, I let Webroot do its thing - fast and precise. Until I get a breech in the system (had it for years now) what bad can I say! With Webroot and two hard drive back ups - I sleep just fine, thank you.

    I would recommend this to a friend

    • Brand response

      WebrootTeam

      propanedragon,

      You are very welcome!

      Thank you for providing this feedback for us!

      Hope you have a great day!

      Regards,

      James G.
      Webroot Community Support Team Webroot

  • Rating: 3 out of 5 stars

    Average at best

    Posted
    Steelgator
    • Verified PurchaserVerified Purchase

    Bought this item because it was for three devices and 2 years. The cost was the same as what they sell (for one year). Very confusing, especially for the other devices. After numerous calls, trying to get online support help, still no answers. I finally went to a Best Buy store where someone helped me in less then five minutes. I still haven't downloaded it on my phone. I was told at the BB store that it was not very reliable.

    No, I would not recommend this to a friend