Customer Ratings & Reviews
- Model:
- ATSWCG205
- SKU:
- 6583487
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are positive about the Auto Sense 2 Wireless Dashboard & Windshield Car Mount, especially regarding its wireless charging capabilities and mounting stability. Users appreciate the build quality and motorized phone release. The automatic features and smooth movement are also well-received.
This summary was generated by AI based on customer reviews.
Subpar product, complete failure within 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theoretically a great product and worked okay for a month. The windshield attachment worked great, the rest of it didn't work so well. The ball joint was never stable requiring tightening almost every day to keep the phone from drooping. Fairly slow charging compared to similar products. Three months in, the arms stopped working, making it completely useless
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi Alex, I'm sorry that you have faced this negative experience with the Auto Sense 2. To quickly resolve this issue, please contact iOttie Customer Support. Thank you.
I cant recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had to return this once and now im returning the return. Theres a status light on the unit. All it does is flash red and not charge any phone. I tried using it with my Pixel 8a, but both units just flashed red and wouldn't charge. It's also supposed to have an internal battery so the phone can be released when the car is off, but the battery never worked.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi Jason,
We apologize for your negative experience using the Auto Sense 2.
By reading your description, it seems like an alignment issue. Have you tried adjusting the feet? Unfortunately, if there is interference with the wireless charging area, the light may flash red as well. For instance, metal on a phone case or facing the screen inwards to the device.
Anything that will interfere with a solid connection.
Thank you!
Not Happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Status light flashes red, does not open automatically like they say and does not charge phone.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi JanetM,
This may be due to many factors, but depending on your phone's make and model, the alignment may be the culprit. Have you tried adjusting the feet?
If that does not work, please contact customer service at https://www.iottie.com/contact-us/ for other possible solutions.
Thank you!
Not strong enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not strong enough for the iPhone 16 Pro Max. The weight of the phone combined with the bumpiness of my truck caused the cradle to tilt downward as I drove. Granted a truck is more bumpy than a car, so maybe it's fine for car use.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi Eric, I'm sorry that you have faced this negative experience with the Auto Sense 2. To quickly resolve this issue, please contact iOttie Customer Support. Thank you.
car mount
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I return this item 2 times the car mount never charge
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi Hector, I'm so sorry you've faced this negative experience. Have you tried adjusting the feet or testing if the charger works in your house with a compatible power brick and cable? If none of those worked, we have a warranty that you can submit to get further help to resolve this issue. THank you.
Phone falls out while driving
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is highly disappointing. My phone has fallen out several times while I have been driving. I regret buying it. Would like a refund if possible. Otherwise I will just junk it.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi TerrenceT, I'm sorry that you have faced this negative experience with the Auto Sense 2. To quickly resolve this issue, please contact iOttie Customer Support. Thank you.
Does not fit Pro Max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with iPhone Pro Max sized models. Materials were super cheap and there’s no manual unlock feature on it so you have to have it plugged in to remove or put device into charger.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi there! Unfortunately, with a phone case, it might be just a little too big. It seems like there is a battery issue. You can contact iOttie customer support, and we will sort this out for you. Thank you.
Buy Brackerton Instead
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. This broke on me in less than a week.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi NicoWorksAtBestBuy, I'm sorry that you have faced this negative experience with the Auto Sense 2. To quickly resolve this issue, please contact iOttie Customer Support. Thank you.
Didn't charge IPhone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not charge phone, may have been one item issue but returned it
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi James! Thank you for giving iOttie a shot. I'm sorry you had a negative experience with the Auto Sense 2. If you ever give us another chance, please contact iOttie customer support to resolve any issues you may encounter.
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Didn’t even last 3 months before it wouldn’t hold a phone anymore. Cheap plastic junk.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi there, I'm sorry that you have faced this negative experience with the Auto Sense 2. To quickly resolve this issue, please contact iOttie Customer Support. Thank you.
The Pits
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I had a nonelectric IOttie car phone holder in the past, which eventually broke, I could never get this one to charge my new IPhone 16. Returned and bought a different brand
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi Hotwheels,
Thank you for giving us a try.
We apologize for any negative experience you have faced thus far.
If you face any problems in the future with any iottie product, we suggest contacting iOttie's customer service at https://www.iottie.com/contact-us/ for a personalized solution.
This will allow us to understand your specific problems and resolve them swiftly.
Don't waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after two days. In the two days it worked, struggled to get it to charge my phone
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi JessicaP, I'm sorry that you have faced this negative experience with the Auto Sense 2. To quickly resolve this issue, please contact iOttie Customer Support. Thank you.
Good concept....would not work.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to work and charge brand new phone.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi MikeL
The issue may stem from the device not receiving enough power.
This happens when the cable or the cigarette car adapter plug is not utilizing the full output.
If that is the case, we're here to help you find out which part needs replacing, not just if there's an issue with your power source.
If you have a compatible USB port in your car or another cigarette lighter adapter, can you please test and record a video?
Alternatively, you if you have a compatible wall charger in your home, you can also use that to test the device.
With that said, here's more information to make it a little easier to test. Please test the cigarette lighter adapter and create a video demonstration of the below.
Adapter with USB-C Port Only:
- Plug the adapter into a known working cigarette lighter socket.
- Connect the USB C cable to a known working device (like your smartphone) or use a multimeter to check if power is delivered.
Note if the device charges or if the multimeter shows the expected voltage.
- Record if power is being delivered.
Test the Phone CradlesCradle with Included USB-C Cable:
- Connect the cradle (with its attached USB-C cable) to the adapter you confirmed working.
- Place your device in the cradle.
- Check if the device charges or if any indicator lights are active.
Process of Elimination
Compare Results:
- If one adapter delivers power and the other does not, you’ve isolated the issue to the faulty adapter.
- If both adapters work fine but one cradle fails to charge your device, the problem likely lies with that cradle.
Swap Components:
- If possible, substitute each component with another known good one (for example, swap the cable in the micro USB cradle with another working cable) to further confirm which part is defective.
Some other questions:
- Does the cable move when plugged into the cradle?
- Is the light on in the cigarette plug?
- When not charging, does the cradle itself have a flashing light?
Stopped Charging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design and concept, but stopped charging within a month
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi there, I'm sorry that you have faced this negative experience thus far. Please contact iOttie customer service for a quick resolution. Thank you!
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is not as expected. It was not easy to set up.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi Rachel27, I'm sorry that you had a negative experience with the Auto Sense 2 Wireless Dashboard and Windshield. Can you please reach out to iOttie Customer Support so that they can get a full picture of the hurdle you are experiencing? Thank you.
- Pros mentioned:Mounting stability, Phone release, Wireless charging
Super Convenient and Reliable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the iOttie Auto Sense 2 for my car and I’m really impressed. Setup was simple — the suction cup with the dashboard pad is super strong, and it hasn’t moved at all even after lots of driving on bumpy roads. The auto-sensing feature is a game changer. As soon as I bring my phone close, the arms open automatically and grab it securely. It feels really smooth and just works — no buttons, no hassle. The wireless charging is super convenient. It’s more than enough to keep my phone charged while I’m using GPS or streaming music. I also like that it works even with my case on (I use an iPhone 14 Pro in a fairly thick case and haven’t had any issues). Overall, it’s solid, easy to use, and feels high quality. If you’re tired of messing with cords and clunky mounts, this is absolutely worth it. Would definitely recommend.
I would recommend this to a friend - Pros mentioned:Wireless charging
Super convenient and works perfectly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this mount for a few days now, and I’m really impressed. The auto-sensing feature is amazing — as soon as I bring my phone close, it just grabs it securely without me touching anything. It feels super smooth and high-tech. Wireless charging works great, even with my case on. I love not having to deal with plugging in cables every time I get in the car. One small detail I really like is the quiet motor and how I can release my phone with just a quick tap. Overall, this mount makes my daily drive so much easier and more comfortable. Definitely worth it!
I would recommend this to a friend - Pros mentioned:Mounting stability
Charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this charger/phone stand I put it in my cup holder and it stays put
I would recommend this to a friend Satisfying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use. My friend used in the car and at home so just getting the same product! Satisfying
I would recommend this to a friendDid not turn on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work. Plugged it in and it didn't turn on to charge.
No, I would not recommend this to a friendBrand response from iOttie Customer Support
Posted .Hi There! Thank you for reaching out to us. I'm sorry you're having trouble with the Auto Sense Wireless Mount. I'm happy to help! It sounds as though there may be a sweet spot connection issue. The mount cradle feet can be adjusted into 3 positions for precise alignment, as seen in the image below. Have you aligned your phone to make a sweet spot connection? If this doesn't help, you can always contact iottie's customer service, and we'll help you get this fixed right away!
