Customer Ratings & Reviews

Excellent product and great customer support. Recommended.

Works as expected. The icing on top is the customer service from best buy and iRobot

Love that it's a vacuum and mop all in one! Best decision ever.

Best investment ever. Took a minute to figure out the set up for the home base, watched some videos how to use app.. rest is easy.

It leaves many areas uncleaned, the mop doesn't get wet properly, you send it to clean a specific area and it doesn't clean it. It seems a bit clumsy, it bumps into everything, and it's very noisy!

Awesome machine, one month in and absolutely no complaints.

works great, quick delivery A+++ always easy and always simple process

Great product. I love how easy and comfortable to use this robot vacuum with the application.

Haven't really used long enough for a review. It ain't broke yet. lol

There is a lot to like in this floor cleaner and a couple things to fault with it. This is not the first vacuum, nor the first mop I've tried. I will say it's the best mopping robot I have tried in terms of ease of use, operation, and functionality. Pros: 1. Self-cleaning with water tanks for clean and dirty water. Fill up the clean, empty the dirty, and you're not limited to a small tank on the mop you have to keep messing with. Great feature. 2. The vacuuming portion uses rubber rollers so it does a good job of picking up larger pieces of debris instead of just pushing it around. 3. The mopping portion has rotating pads that do a good job of "mopping" and get pretty close to the corners. Not a lot of untouchable spaces. 4. The intelligent mapping feature is high impressive. You set it on a mapping run and you can watch it as it builds the map. Afterward, you can modify the rooms to your liking to keep it within bounds without using any other hardware. I tested it and it is highly accurate. 5. It doesn't mindlessly wander within the room to clean, it approaches it methodically. You can watch the path it takes and see how efficient it is. 6. If you add something to the room, it is smart enough to map around it, but not modify the map permanently. If you move that item, it'll clean the space without remapping. Cons: 1. It's big so you have to have the right location to store the dock. It's not just going to tuck under a counter or hide in the corner. You'll know it's there. 2. It's loud. When it self cleans, it's noisy. When it's running, it's noisy. I don't think it's a flaw, I think that's the nature of the cleaning power. 3. You have to use a different app than you already have for other iRobot vacuums/devices. I don't understand this at all. I set it up in our kitchen with hardwood floors. It's not huge, but a decent size with a table and chairs, an island, and a trash can for the primary furniture. Unpacking, assembling, and installing it was a breeze. I ran into no issues as it comes 99% assembled. Just snap the cleaning brushes on, the ramp to the base, and the power cord to the base. As I mention in the cons, I had to download a different app to control it and then I couldn't add my other iRobot devices to the new app. Meaning, I now have 2 apps for one brand which I find incredibly odd. The robot is chatty. It tells you exactly what to do or what it is doing. Luckily, there's a volume control in the app so I set it to a lower volume. It is nice to hear what is wrong, or progress, etc but for regular use I don't need the prompts to be loud. The first thing it wanted to do was map the kitchen. I put all the chairs up, moved the trash can, and let it map. I followed along in the app out of curiosity. It mapped it quickly and accurately. We have a single step down into the next room and it tried to make part of that room into the kitchen, but the app let me edit the room and just reset that area as another room. After mapping it was ready to use. I ran it without sweeping or mopping before hand. It did a good job of vacuuming up bread crumbs and other detritus. The mopping portion also did a decent job and you can see the cleaning path as it goes, but it dries quickly so I'm not worried about damage to the floors. It doesn't have the weight or scrubbing ability to do a deep clean, but it does a good job of surface level cleaning (dust, small spills, etc). I think put the chairs and trashcan back down and scheduled it to run the next day. I wasn't watching it run this time, but looked at the map afterward and saw it bounced around the chairs and trash can. I purposely put down a few small messes in the corners and it got them all. I waited a few days before running it again just so there would be more to see in terms of mess. Luckily (?), my son dropped unpopped popcorn all of the floor for a great test. We picked up the majority of kernels by hand and then set the Roomba off to do the rest. I picked up the chairs since some of them went under there. It did okay with that clean up. Some of them were pushed, but most were picked up. The mopping function ensured none were missed altogether. It beeped to let me know that it couldn't continue and then told me to empty the collection bin. That's when I realized the vacuuming portion had to be manually emptied (it says so right on the product and I knew it, but didn't think for some reason) - not a con. Dumped them into the trash, put it back on and let it finish. It did a decent job over all and much better than any other ones I've tried. For the record, I do have a cleaning solution I use and just load it into the tray. It gives a decent shine, but not quite hand mop quality. Overall, I'm very happy and impressed with it.

Great product. It doesnt get into corners but that is the only bad thing I have to say about it. I would definitely buy this again!

Overall Product is priced high, for the ease of setup and function. We have mapped our area multiple times, and the cleaner still goes off its mapped area, and takes a long time to vacuum and mop. Multiple stop/starts. I can sweep and steam mop way faster.

Haven’t used it yet, been out of town. However, it looked real pretty, hope to get it set up soon.

Works like a charm, follows directions given to it. Both wet and dry cleaning has been accomplished to our satisfaction.

Great product. Does exactly what I want it to do..

Excellent machine. Highly recommend my first robot vacuum and I am impressed.

Excellent vacuum and mop , cleaning up and drying out

One of the best product so far for vacuums and mopping

Somewhat happy. The only issue I have with this vacuum/mop is that I have to push the power button when it returns to clean the mop pads after initial start.

Does a very good job with my rugs and hardwood floors