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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 173 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers express satisfaction with the Roomba 405's cleaning performance, ease of use, and navigation capabilities. The robot's mapping feature and suction power also receive positive feedback. Some customers note the noise level and connectivity as areas for potential improvement, along with object detection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 173 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Not sure yet!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like a great deal, clean and mop great, but is hard to understand how it works.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    When it wants

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ehhhh... It cleans really good. I just had to replace mine twice. It keeps having issues backing up the dock once the pads are wet and getting error codes all over the place. But when it works it works great

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue IRobotPWR

  • Pros mentioned:
    Mapping, Navigation, Suction power
    Cons mentioned:
    Object detection
    Tech Insider Network Member

    Rated 5 out of 5 stars

    iRobot Gets LiDAR

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've learned that brand reputation only carries you so far, eventually, you need to keep up with the tech. The Roomba Plus 405 Combo represents iRobot's attempt to catch up with competitors who've been eating their lunch for the past few years. While there's definite progress here, particularly with the long overdue addition of LiDAR navigation, this robot vacuum/mop combo still feels like it's playing catch-up rather than leading the pack. Setup was refreshingly straightforward: the AutoWash dock found its corner in my kitchen without dominating the space, and the sleek black design definitely looks more premium than my previous robot vacuum. The new ClearView LiDAR mapped my house quickly, though it took two attempts before it successfully captured every room (lighting seems to make a difference here, more light seems to be better). The revamped Roomba Home app did crash once during initial mapping, and it seems like the app could use a little bit more work still. Coming from someone who troubleshoots enterprise systems daily, having to restart a consumer app or workflow process a couple times just to use a product can get annoying. The hardware tells a more promising story. That 70x suction claim sounds impressive, and on hard floors, it handles daily dust and crumbs adequately. The new single rubber brush design resists hair tangles better than other brush systems I’ve used, a welcome change for anyone with pets. What really caught my attention was the spinning dual mop pads that automatically lift when hitting carpet. Smart feature, right? Well, yes and no. While the pad-lifting works reliably, the mopping itself leaves puddles behind. The AutoWash dock does its job washing and drying the pads, but when the fundamental mopping performance is this flawed, even the best maintenance system can't save it. Daily usage revealed both the potential and limitations of this refresh. Navigation is precise, the LiDAR keeps it moving in efficient patterns rather than the drunken wandering of older models. But here's the thing: it lacks any real obstacle avoidance sensors beyond basic bump detection. My charging cables, cat toys, and that rogue sock under the couch? The 405 plows right into them. For comparison, competitors at this price point use AI cameras to identify and avoid obstacles. The cleaning performance on carpets also disappointed, in my tests, it left behind more pet hair than other robots. If you're deeply invested in the iRobot ecosystem and want their latest tech without jumping to a Max combo, the 405 makes some sense. The AutoWash dock reduces maintenance, and if you primarily have hard floors and minimal obstacles, it'll keep things reasonably clean. You’re paying a premium for the Roomba name while getting mid-tier performance. Is it perfect? Not by a long shot. Is it worth considering? That depends on what matters most to you. The Plus 405 Combo shows iRobot is listening to what users want: LiDAR navigation, self-cleaning capabilities, and a more modern approach to mopping. While it stumbles in execution (looking at you, app stability), these are largely software issues that could improve with updates. For die-hard Roomba fans or those who value the AutoWash convenience above raw cleaning power, this represents real progress. After years of the same old tech, it's refreshing to see them trying something different.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, thank you for taking the time to share your feedback about the Roomba Plus 405. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 4 out of 5 stars

    New Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Wish that it came with the mop solution

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still doesn't stack up to competitors like roboroc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a step up compared to my combo vacuum and mop j7 plus, but after seeing what competitors have released over the last 3 years, Roomba is still definitely behind. Unfortunately, this model only has the lidar scanner and no camera which makes the obstacle avoidance for small objects, cords, and toys terrible when compared to my much older j7. The spinning mop brushes are definitely an upgrade, but having to continuously return to the dock to moisten the pads and then having to have the air dryer blowing for 4 to 6 hours to dry the pads. Since this doesn't have heated, air is a major con. I give it three stars and I think it definitely would be worth it if it was half the price. But like most people, I'm probably going to get a roborock or eufy vac.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Clean house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great this machine give me freedom to work on something else while its cleaning

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mopped deficient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is good but not excellent. We were waiting best results for the price. The mop is the problem. It doesn't dry well and leaves a bit of a stain on the mopped floor.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it as a Christmas present. But I own 2 myself, one being really old but still working like a new one. I strongly recommend them, makes life easier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works great.just wish there was a way to adjust the home location after moving it with out have to remap it.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, we are happy you love our products! Please know that we are driven to continually improve our products to help you do more, every day. IRobotPWR

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Sweeper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job. Love the mopping. Would recommend this product

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Ups and downs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product but sucks connecting to the app and randomly disconnects itself from wifi so won’t work from your phone unless you reconnect it to your wifi

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba vacuum and mop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine vacuum and mops very good Empty very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for a while but never cleaned right. Dust bin on roomba sometime didn't empty when docked. Currently my machine stopped functioning. I purchased 4 months ago.

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba 405 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good but loud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent robot, a LOT louder than the old one I had! Love the auto fill and wash.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello Ryan, thank you for taking the time to share your feedback about the Roomba 705. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful. Great when you have pets and dirty feet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, had the roomba J7+ for years and had to upgrade during the sale. Love the functionality, and the ease of use. The mopping isn’t great, but it is good. With 3 dogs, we need all the help we can get!

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello, we are happy you love our products! Please know that we are driven to continually improve our products to help you do more, every day. IRobotPWR

  • Cons mentioned:
    Noise level, Object detection

    Rated 1 out of 5 stars

    Not worth the trouble

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have more issues than not, very noise, the dust bin never emptied automatically i had to manually do it, than it just stopped all together. It did not detect things in its path, ran into the dogs while eating. Got stuck on blankets shoes and toys

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Plus 405 Combo. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Rated 5 out of 5 stars

    Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba works excellent. I was surprised at how well it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot 405 Combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had it a short time but it’s working great so far. I hope I’m not being hasty on rating it. I’ve had many Roomba Robots and a few good ones but a lot of problems with others.

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello Bennie, thank you for letting us know about your experience. We're happy to hear your excitement for our products! IRobotPWR

  • Rated 5 out of 5 stars

    Roomie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far! I want one for my house. I bought for my son’s house

    I would recommend this to a friend
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