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Customer Ratings & Reviews

iRobot - Roomba 690 App-Controlled Robot Vacuum - Black/Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 2224 reviews

92%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 4 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 149 Reviews mentioning:
  • Rating: 2 out of 5 stars

    Gets stuck furniture

    Posted
    Dallas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Darn thing gets stuck under my couch and table. My house is not large, yet the cleaner has not made it to all the rooms because it gets stuck under my couch and table.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Getting stuck

    Posted
    Asid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Roomba model gets stuck several times under my furniture especially under the cabinets.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    new to robot vacuums

    Posted
    JMini84
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let me start by stating I didn't know what to expect. Overall it does a decent job, but despite vacuuming the same areas each day on a schedule it does randomly decide to get stuck places that it encounters each day. I don't understand why some days it gets stuck and others it doesn't....

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuum

    Posted
    Chef
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Does the work for the money, but sometimes gets stuck under the couch.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wonderful

    Posted
    Cwilson17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My only complaint is I have to continuously get it out from under my couch when it gets stuck!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    good but room for improvement

    Posted
    Mc8541ss
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    does a good job overall but gets stuck under low hanging furniture

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    great for a clean house

    Posted
    thatjuanguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    kept getting stick on stuff that was on the ground

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Hummm

    Posted
    Metalmaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This model scuffs my baseboards only works in certain patterns gets stuck sometimes thought it would be smarter I rarely use it now

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good pick up

    Posted
    mmiles46
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good for picking up everyday dust around the house, but it gets stuck under my sofa often

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    saves me time cleaning

    Posted
    dirtyboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Gets stuck sometimes but saves me time cleaning...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good buy

    Posted
    Bestbuyshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Does it's job but gets stuck sometimes, the set up was easy and the instructions are a breeze

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cleans well when it can finish the job

    Posted
    Ajr123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It seems to get stuck a lot which means unless you are home when it's cleaning and can get it unstuck it doesn't finish the job

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for One room at a time.

    Posted
    DPShut
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Picked up dirt, dust and crumbs pretty easily, sometimes goes in circles and can get stuck in between tables and chairs but it does the job. Doesn't work on shag or long carpet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Happy

    Posted
    JayW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product is far from perfect, but does a pretty good job. It does get stuck on occasion and we My wife is happy, all that matters!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great cleaning

    Posted
    JHALIK1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I set this up for once overnight and once before I come home and I don't have any cat or dog hair to be seen anywhere. Not on registers, under furniture or stuck on rugs that lay on hardwood floors.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works good

    Posted
    MsMac
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just gets stuck under furniture. Besides that it does the job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    iRobot

    Posted
    Tschultz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was a Christmas gift for my wife and she loves it. The only issue is it does get stuck under our lazyboy couch at times due to the way the couch is made.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Difficult to set up

    Posted
    FABSFR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Enjoy the clean floors, but Roomba gets stuck often. Also tricky to set up.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Lost and Returned

    Posted
    Rocco10
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We had this for one week. My home is 95% hard wood floors with 3-4 rugs. The Roomba would hit the rug and get stuck. It got lost on the way to the base....we ran it four times in one week and it got stuck 2-3 times each time it ran. So, it was returned. I don't have the desire to monitor this device it defeats the purpose of an autonomous vacuum.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works as reviewed

    Posted
    Dnodinosaur
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This Roomba model works as described in countless previous BB & web reviews. Works perfectly on all floor types, but does seem to get stuck often in cramped or cornered spaces where it doen't have room to reanalyze position and maneuver.

    I would recommend this to a friend