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iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1596 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 5 reviews

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Cons

Customer ratings & reviews

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Page 4, showing61-80 of 1,596 Reviews
  • Rating: 5 out of 5 stars

    Best Christmas Present This Year

    Posted
    FLJeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my favorite Christmas present this year - and it wasn't even for me. I bought it for my wife. I had my doubts at first but, this Roomba has proven that it is well worth the money. Once we learned a couple little do's and don'ts, it's worked great. I can't believe how much dirt it collects in our house every time it runs. It's great that it can go under the couches and beds. Our ground floor is just over 3000 sq ft and it covers the entire space - over tile, throw rugs, and carpet. We no longer see the little balls of cat hair or the crumbs from the 3 kids all over the house. The app is great because we can see how it has mapped our house and it tells us if it gets stuck. The one feature I'd like to see is if you could designate areas of the house - based on the map that Roomba created - that you don't want it to go.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not for US

    Posted
    jedijurist
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I think this Roomba would work best for a smaller footprint than our home. The problem is that it fills its dust bin rather quickly, constantly requiring you to empty it. While it tells you this via the app, it can't really be a "set it and forget it" robot when it needs you to empty it every few minutes. It took over 6 hours to clean our approximately 2000 sq ft first floor. Worse, it kept trying to get under our range, and even deploying the electronic room stopper in front didn't seem to stop the Roomba from forcing its way under the range (where it got stuck). There is a version that empties itself and can hold 30 bins worth, but that's over twice as much as this model. If it were $200 more, we might have sprung for it, but not $1000 total. Despite the great black Friday deal, we returned this.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I’m a believer

    Posted
    LRorWalk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was very skeptical about purchasing another Roomba. We had one of the very early on models and it didn’t work so great. It seemed to just bump off of everything and not clean the majority of the floor. I wasn’t sure that spending so much money on a vacuum was a good purchase, however, now that I’ve had it for about a year, I can’t see us ever getting rid of it. It has really cut down on the dust bunnies underneath the couches and tables that you wouldn’t typically be able to vacuum. We have four kids and a dog. I run our Roomba every day and typically empty the container every day or two. It took a couple days for it to map out the entire house but once it did, it does a really good job of cleaning the floors. I would definitely recommend spending money to purchase this Roomba I would definitely recommend spending money to purchase this Roomba.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love My Roomba

    Posted
    ShibaShadow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love my new i7 Roomba. It empties its dust bin every time it goes back to recharge. It cleans much more area than other Rooma 960 I had. I have 2 Rottweilers who shed like crazy all year. The dust bin on 960 was full after 1 or 2 runs and it didn't clean until the dust bin was empty. It didn't help me at all because I couldn't be home to empty it. My i7 Roomba usually take 8-9 hours total to clean the whole house. It's nice to come home to my house with a clean floor after work. The ability to choose which area or rooms to clean is a nice feature as well. The only complains I have is it still gets stuck in the middle of the cleaning if I don't reset and clean the clean base (tall charge station) and Roomba (vacuum) every other day. However, this is a small thing compared to clean floor that I don't have to clean.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't worry about robot overlords

    Posted
    Rocketbob
    • My Best Buy® MemberMember

    Absolute proof that skynet is not happening anytime soon. You buy it, take it home, charge it overnight, and it will vacuum your floors for about 20 minutes. It will do this for about a week. Then it will have hair or other things clog the rollers and dust bin. You'll take it all apart, clean it, and it will be good for another week, maybe. During this time, it won't park itself correctly on the pad so it won't charge. Even when you put it on the charging stand yourself, it will only charge about half the time. After 3 weeks of frustration, you buy a refurbishment kit that contains new rollers and brushes but by then, the robot refuses to charge. Folks, it's a piece of crap. If you have an empty house with no pets or children, and need this to run once a week, then you're golden. If you actually expect this thing to vacuum your living space once per day; this ain't it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Jury is still out

    Posted
    ImThatGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So the jury is still out on this one. Immediately I was very satisfied with the product, but then I came home and it was dead in the middle of my floor. I picked it up and put it on the charger, it appeared the base was not charging it. After messing with it for a few minutes, everything seemed to be working and a week or so later it was dead again, this time on the base. I contacted customer service and they were quick and responsive, had me test a few things and then email in some pictures. Initially they wanted to do more troubleshooting, but I convinced them to send a new base out to me. I have it cleaning wood and tile floors and it seems to do an ok job. The pattern is very random, it runs into things pretty hard and sometimes ignores the electronic wall pulling a phone cord out of the charging base. Overall I'm satisfied with it, but not blown away.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The 960 Roomba is great

    Posted
    Robe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased the roomba 960 after trying out a friends older roomba model. The newer models, 960 or 980 have a form of GPS built in that allows the unit to go up/down the room or diagonally depending on the room. There is a app for android or IOS that allows you to connect to your roomba through wifi . This allows you to start your roomba from anywhere. It also gives you a map when cleaning has completed to show the area it has cleaned. The model 960 battery lasts about 75 min. When the battery is low it will go back to its home base and charge. Once the charge is completed it will go back and finish cleaning where it left off. We have a cat and dog and it picks up the litter, hair and grass clippings that are brought in. Works great on hardwood flooring, throw rugs and carpeting in the bedroom. Our cat loves watching the roomba as it cleans. Our dog has problems with normal vacuums but does not even care about the roomba running through the house cleaning. Great product. We run it every couple days.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall works good

    Posted
    Matt
    • Verified PurchaserVerified Purchase

    This is my first robotic vacuum. We have a single story home about 2,000 square feet. It's all hard floors except for rugs. The roomba does a great job picking up the pet hair and other dirt from the hard floors. It keeps the house looking clean regularly and we only have to do a deep clean once in a while to get the spots that it can't get. I like that the roomba get underneath some furniture that we probably wouldn't reach otherwise, like under the bed. My biggest complaint is that the roomba doesn't do well on our rugs. we have a living room rug that is way too shaggy for the roomba. It's annoying because it will try to clean it and then get stuck. The only option is to put the virtual walls up in front of the rug. I wish it was smart enough to not clean this on its own. The navigation does work good and I like how it will charge itself and resume where it left off. One of the wheel modules broke a few weeks after I got it but iRobot sent me a replacement that only took 5 minutes to swap out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great iRobot, frustrating Wi-Fi

    Posted
    BetM
    • My Best Buy® Elite MemberElite Member

    First - I love this model. I love that it will return to the dock, recharge, then finish the job. I love the way my floors look. I love that someone/thing besides me is cleaning. Five stars for how happy I am with the equipment. The app and connecting it to Wi-Fi? A pain. It wouldn't work. Had to call the help line, reboot the Roomba, reboot the router, and somehow it worked. Now I want to use the mapping. "Want to see maps of where Roomba cleaned?" Yes. Yes I do. "Update Roomba's Software". Okay. "This update will take a couple of hours - we'll let you know when the update is complete!" I've seen that several times now. Eventually it will tell me there's no connection. Sigh. I know I'll get this figured out. It's probably a simple thing. But it's been a pita. Having said that, yes I'd still recommend it because I'm so happy with the job it's doing. I would just warn a friend that setup can be irritating, and it shouldn't be.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Roomba 960

    Posted
    Nate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Been using the 960 for about 2 weeks with no issues so far. It is being used on the wood looking tile floor which is about 650 square feet of area (according to the app). It takes anywhere from 1.5 to 2 hours to complete the job and the battery last the whole time, provided it doesn't get stuck on something. Only had a couple of issues with it getting stuck but in my opinion not the fault of the Roomba. It knocked over a baby gate on top of itself and was stuck on that. Once I got back home and moved the gate just pressed clean and it continues where it left off. No complaints here so far well worth the money. Haven't put it on carpet but works really well on the wood like tile. The app is nice and very convenient to know the status. It will let you know when it's completed the job or if it's stuck on something. My dog on the other hand cannot stand this thing and would total give it 1 star.... I only wish it had a viewable camera to watch the dog attack it while it cleans.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Rhoomba 960 is much better than previous versions

    Posted
    RickM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was pleasantly surprised how good of job this vacuum does. I had another Rhoomba years ago and it wasn't very good and we ended up not using it. We also tried one of the off-brand models that had decent reviews but sent it back because it kept losing the Wi-Fi and wouldn't even climb up on our area rugs. The 960 does a great job throughout our upstairs and downstairs rooms. It climbs up onto the area rugs and from hardwood to tile without a hitch. It has only gotten stuck once because we have a tiny bathroom downstairs that has old double doors and it ended up closing itself in. But it sent me a notification on my phone telling me it was stuck. Before the first time we ran it I manually vacuumed the house with a good vacuum and it still practically filled the bin. It flawlessly finds its way back to the charger when it gets low and goes right back to where it left off. It is expensive, but I couldn't be happier with the performance.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not what they’re cracked up to be

    Posted
    BandL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this to help with daily vacuuming because of our pets. We picked the one designed to be the most affective for pet hair. It failed us miserably. The bin sensor would say the bin was full because a little, tiny amount of hair was blocking it and would stop the job. It would stop the job in the middle of the cleaning. We had it set to run at the same time prior to us getting home from work and each time the job would start and almost immediately run into a problem. Honestly, it was more trouble than it was worth. So we returned it almost immediately. Probably would be perfect for homes with no pets and furniture is only on the perimeter of rooms.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Convenient

    Posted
    j4cunnin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When we first started using the Roomba 960 there was a noticeable difference. I feel as though the performance has definitely diminished over time. Sadly, Eve's (what my wife named our Roomba through the App) ability to clean up dog hair tumble-weeds has not been very impressive; nor has it been very effective on the area rug in our living room. If you have a substantial amount of pet hair in your home you might consider the 980. We only have one dog and considering the price of this vacuum, I felt it should be adequate.The rollers make cleaning the vacuum up very easy but you will be surprised how dirty this little vacuum can get. We spend about as much time as we would vacuuming cleaning the sensors off. I love the integration with our Amazon Echo Dot (it is slightly buggy, but can work with practice). Overall it has definitely served a purpose. I probably wouldn't spend that much on it again.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    I like it.

    Posted
    SomeNerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wish it had a longer battery life, but otherwise, this thing disgusts me. It makes me sick every time it runs because it's always pulling up junk I didn't even think could be there. I'm glad it's going in the trash can and not staying on the floor. + Freshly vacuumed carpet, every day if you so choose + Helps keep allergens out of carpet and reduces dirt buildup + Works when you're away (and with assistants, can order a clean job from anywhere) - Short battery life - Moderately noisy (if you're even home) - Requires frequent maintenance when you first start using it, especially if hair is involved - Does some oddly redundant work, can't see logic to some cleaning patterns

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for hardwood's, not so much for carpet

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Really like the Roomba as it's suction power and technology is top notch. I love how it maps out the room, and covers the entire area - unlike other vacuums that just sort of crisscross the room. However, at $600 I'd expect it to not have an issue transitioning from hardwood to carpet. My carpet is folded over at the transition, making it maybe 1/2 inch above the floors. Every time the roomba gets to the carpet, it turns around - only going on it if I set it there. Once I place it on the carpet, it does an amazing job. I'm trying not to return it, but ultimately might based on this alone - I mean whats the point of buying something that vacuums for you if it cant go everywhere?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good, but not great

    Posted
    Ratimux
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife really likes the Roombq 960. She has already recommended it to most of our friends. I also think it does anpretty good job cleaning and navigating around the house. We use this roomba for our entire main floor (a mix of tile and wood floor with two decent sized rugs). That is a total of 3 large rooms. We used the provided gizmo to block off the dining room due to the rug we have there. The roomba simply gets overwhelmed. What would make this robot great for me is a larger trash bin (much larger) and a more advanced app that has push notifications. A normal one pass cleaning for our main floor is about 850 square feet. To cover this much area we have to empty the trash bin 3 times!! I understand that we have a large dog that sheds a lot bit the trash container is tiny. As far as the app, it will be nice to get a notificqtion on your phone when the eobot is waiting for you to empty the bin or when it completes the job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Roomba

    Posted
    MikeW
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I never write reviews but thought I would share because of my homework. I read all the reviews and decided to buy the 960. I loved it. It did an amazing job on our hardwood floors and it seemed pretty intuitive in its pattern of cleaning. Then I moved to another state to work and rented an apartment. I went to buy a roomba and bought the 690. While you think it would be the same it clearly was not. It was so random and bounced around everything. It still cleaned, but not as efficient or organized as the 960. I returned it and stepped back up to the 960. There is something about the clean lines in the carpet vs all out chaos. I love the 960 and highly recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Investment

    Posted
    Pabs
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this unit for my wife as our entire downstairs is tile. Much to my surprise, it does a very, very good job cleaning debris. She runs it everyday and everyday the entire collection tray is full. She especially likes being able to control it from her phone. It navigates most obstacles without issue. It does take a week or so for it to "learn" the rooms, but after that you see it clean much more efficiently without bumping into so many things. The only negative I can report is since it is wide, it won't fit in between kitchen chairs or bar stools. We just flip them up and problem solved.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My Roomba960 Romance

    Posted
    Elky
    • My Best Buy® MemberMember

    Gobsmacked! I've had a carpet beetle situation going on for over 45days now and exterminator in twice. Think it's finally over but vacuuming daily is key. So used a lot of reward points and she arrived! Easy peasy set-up, instructions. Set up app & named her Cendrillon. Have not been this pleased with an electrical gizmo since....well a long time! Watched my little French robot-maid navigate an oddly laid out apartment with aplomb. The pure joy that arose in my loins as it vacuumed under my bed!! Does a great job and not really that loud at all, like a small blow dryer sound. Totally worth the money to know the rugs and wood floors are really nook and cranny clean. Beetle mania over, larvae begone! Oh yes, if you have any furbabies it's a must!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum- A lot less dust in the house too

    Posted
    AMA1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Pretty impressive this learned our entire 1st floor and completes the vacuuming daily. We have learned to avoid “traps” for Roomba (eg. It shuts itself in our 1st floor bathroom because it cleaned near the door and swung it shut). I also learned to schedule it to clean during daylight while the kids were at school. If you run it in the dark, the sensors do not work well and only a fraction of the space is covered. There is a lot less dust in the house now too. It was easy to spot on our dark hardwood floors before we ran the Roomba daily. I really like the programming from my phone and scheduling when it runs.

    I would recommend this to a friend