Main Content

Customer Ratings & Reviews

iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1636 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 5, showing81-100 of 1,636 Reviews
  • Rating: 1 out of 5 stars

    Not what they’re cracked up to be

    Posted
    BandL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We purchased this to help with daily vacuuming because of our pets. We picked the one designed to be the most affective for pet hair. It failed us miserably. The bin sensor would say the bin was full because a little, tiny amount of hair was blocking it and would stop the job. It would stop the job in the middle of the cleaning. We had it set to run at the same time prior to us getting home from work and each time the job would start and almost immediately run into a problem. Honestly, it was more trouble than it was worth. So we returned it almost immediately. Probably would be perfect for homes with no pets and furniture is only on the perimeter of rooms.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    I like it.

    Posted
    SomeNerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I wish it had a longer battery life, but otherwise, this thing disgusts me. It makes me sick every time it runs because it's always pulling up junk I didn't even think could be there. I'm glad it's going in the trash can and not staying on the floor. + Freshly vacuumed carpet, every day if you so choose + Helps keep allergens out of carpet and reduces dirt buildup + Works when you're away (and with assistants, can order a clean job from anywhere) - Short battery life - Moderately noisy (if you're even home) - Requires frequent maintenance when you first start using it, especially if hair is involved - Does some oddly redundant work, can't see logic to some cleaning patterns

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for hardwood's, not so much for carpet

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Really like the Roomba as it's suction power and technology is top notch. I love how it maps out the room, and covers the entire area - unlike other vacuums that just sort of crisscross the room. However, at $600 I'd expect it to not have an issue transitioning from hardwood to carpet. My carpet is folded over at the transition, making it maybe 1/2 inch above the floors. Every time the roomba gets to the carpet, it turns around - only going on it if I set it there. Once I place it on the carpet, it does an amazing job. I'm trying not to return it, but ultimately might based on this alone - I mean whats the point of buying something that vacuums for you if it cant go everywhere?

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good, but not great

    Posted
    Ratimux
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My wife really likes the Roombq 960. She has already recommended it to most of our friends. I also think it does anpretty good job cleaning and navigating around the house. We use this roomba for our entire main floor (a mix of tile and wood floor with two decent sized rugs). That is a total of 3 large rooms. We used the provided gizmo to block off the dining room due to the rug we have there. The roomba simply gets overwhelmed. What would make this robot great for me is a larger trash bin (much larger) and a more advanced app that has push notifications. A normal one pass cleaning for our main floor is about 850 square feet. To cover this much area we have to empty the trash bin 3 times!! I understand that we have a large dog that sheds a lot bit the trash container is tiny. As far as the app, it will be nice to get a notificqtion on your phone when the eobot is waiting for you to empty the bin or when it completes the job.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Investment

    Posted
    Pabs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this unit for my wife as our entire downstairs is tile. Much to my surprise, it does a very, very good job cleaning debris. She runs it everyday and everyday the entire collection tray is full. She especially likes being able to control it from her phone. It navigates most obstacles without issue. It does take a week or so for it to "learn" the rooms, but after that you see it clean much more efficiently without bumping into so many things. The only negative I can report is since it is wide, it won't fit in between kitchen chairs or bar stools. We just flip them up and problem solved.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Roomba

    Posted
    MikeW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I never write reviews but thought I would share because of my homework. I read all the reviews and decided to buy the 960. I loved it. It did an amazing job on our hardwood floors and it seemed pretty intuitive in its pattern of cleaning. Then I moved to another state to work and rented an apartment. I went to buy a roomba and bought the 690. While you think it would be the same it clearly was not. It was so random and bounced around everything. It still cleaned, but not as efficient or organized as the 960. I returned it and stepped back up to the 960. There is something about the clean lines in the carpet vs all out chaos. I love the 960 and highly recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My Roomba960 Romance

    Posted
    Elky
    • My Best Buy® Member

    Gobsmacked! I've had a carpet beetle situation going on for over 45days now and exterminator in twice. Think it's finally over but vacuuming daily is key. So used a lot of reward points and she arrived! Easy peasy set-up, instructions. Set up app & named her Cendrillon. Have not been this pleased with an electrical gizmo since....well a long time! Watched my little French robot-maid navigate an oddly laid out apartment with aplomb. The pure joy that arose in my loins as it vacuumed under my bed!! Does a great job and not really that loud at all, like a small blow dryer sound. Totally worth the money to know the rugs and wood floors are really nook and cranny clean. Beetle mania over, larvae begone! Oh yes, if you have any furbabies it's a must!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My favorite gadget in the world

    Posted
    Jennifer
    • My Best Buy® Elite Plus Member

    My son bought this for me for Mother's Day and I absolutely love it ! Even after I vacuum and mop , it still fills the bin with dirt. It goes under furniture and the bed which I may do once every six months if I'm really feeling energetic . It saves me so much time cleaning up after kids and pets and does a very thorough job. My house is 2600 sq feet so many times , it takes two charges to complete the job . The battery life is amazing and goes for over an hour and a half each cycle ! The best thing is the customer service at Roomba. Right after Thanksgiving, my roomba encountered some water and it fried the electronics . I was devastated and called customer service and had a brand new replacement within a week ! I highly recommend this !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    LOVE MY iROBOT BUT....

    Posted
    Butterlfychick350
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love the Roomba 960. It is as described for the most part however I am a little disappointed that it will not go over a couple of my rugs that I consider to be low to medium pile because I have 2 other rugs that it will go on & they are just as thick & even have a little more texture to them. This is the only reason I give it 4 stars. On the plus side it is easy to clean, I like that it works with my Amazon Echo Plus & I can tell Alexa to start Roomba without having to actually push a button, & I like that it cleans in a pattern. I will say I bought an "off brand" robot vacuum before I purchased this one & it does just as well as far as my iRobot EXCEPT it cleans in a random pattern & I have to watch it & use a remote. But on the plus side, I have 2 Roomba's now. :-)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum- A lot less dust in the house too

    Posted
    AMA1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Pretty impressive this learned our entire 1st floor and completes the vacuuming daily. We have learned to avoid “traps” for Roomba (eg. It shuts itself in our 1st floor bathroom because it cleaned near the door and swung it shut). I also learned to schedule it to clean during daylight while the kids were at school. If you run it in the dark, the sensors do not work well and only a fraction of the space is covered. There is a lot less dust in the house now too. It was easy to spot on our dark hardwood floors before we ran the Roomba daily. I really like the programming from my phone and scheduling when it runs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    RT2RESQ
    • Verified PurchaserVerified Purchase

    Against my better judgement I bought this for my wife for Christmas. I thought this was a terrible present to give my wife for Christmas but this was what she really wanted so I bought it for her (along with another gift because I didn't think giving a wife a vacuum cleaner as a present was very thoughtful). She has had this thing running in the house every day since she got it and she loves it. I was very surprised at how well this thing works its able to get under furniture thats hard to reach with a traditional vacuum and does a great job overall everywhere in the house. It works as advertised without any issues, that being said I should mention we live in a small 1600 sq ft home with no carpet just tile and hard wood floors. My wife has thanked me countless times for this and touts it as one of her favorite presents, LOL.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best out of 3!!!

    Posted
    cleanslate
    • My Best Buy® Elite Member

    We purchased several robots based upon reviews but they never seemed to be performing the way we wanted. We tried NEA%%& and one from SA&^%$^&* all on sale in the $600 dollar on sale range. This has performed the best by far. Battery lasts a long time and it always has found it's way back home! None of the other seemed to find their way back to charging station all the time. All 3 vacuumed great. This one vacuums great and has the ability to provide a map of what is cleaned and variations on double pass cleaning or just one pass cleaning. We have a large one story home this Roomba 960 has performed fantastic. Also other brands had more expensive filters and maintenance cost compared to the Roomba. Other so called professional reviews did not have accurate information on the Roomba and had higher ratings on other we purchased that didn't seem correct or more biased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works so good I want another one for upstairs

    Posted
    JoeN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am impressed by how well this vacuum works and learns where to go so that nothing is missed. It does a nice job of cleaning and keeping our floors looking great. We have carpet in one room and tile throughout the rest of the main level. It transitions well between the two. The only issue we have is that it cannot move onto the area rug in the living room. It is a thick area rug with a pad underneath, so I get it. Even our regular vacuum struggles. I have it set up on a schedule to run M, W, F mornings so it doesn't really bother me. I get an alert on my phone when it's done, showing me a map of where it cleaned. Very cool.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Jordan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Just bought a second Roomba for my vacation home. These devices work great. I love putting the Roomba to work and sitting down to relax with a cup of coffee. I do feel that you need to supervise these devices and I would never schedule them to run when I am not at home since they can become tangled in electrical chords of lamps etc. I also tend to place objects to keep them contained in an area since they sometimes forget to clean areas well. I have also noticed that they will obsessively clean an area that is not dirty. But overall, they are worth the money and I think think the higher end models work better.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is the Roomba to buy!

    Posted
    macman
    • My Best Buy® Elite Member

    I originally bought a Roomba 890 because I thought I didn't need the enhanced navigation. After one run of the 890 where it got "stuck" spinning in a corner with wide open space around it, I exchanged it for a 960. I am so happy with the 960. Even in my small apartment, it navigates from room-to-room and gets smarter as it goes along (you can see it slow down as it approaches obstacles that it has seen before). I don't have thick carpet, so I didn't need the boost motor of the more expensive 980. The setup process was very fun and the app is great. I never thought I would enjoy watching a vacuum work, but I do and I look forward to it cleaning! I highly recommend it and if you are thinking about the less-expensive 890, get the 960 instead!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Travis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have hardwood floors and this vacuum works great. It goes over area rugs fine, gets underneath a majority of my furniture and is easy to use. It has saved a ton of time and keeps the common areas clean. In some ways it’s better than a traditional vacuum because it can go under most of my furniture where a traditional vacuum I had to either move the furniture or use an attachment. The 960 is better than some of the lower priced vacuums because it navigates much better. I tried the 890 and the Samsung and although they vacuumed fine they did not do it as efficiently. It’s worth spending the extra money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this

    Posted
    puffy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I only regret not buying the newest version that empties the bin at the docking station. We originally bought an i6 life machine and it worked ok but after I dropped it and the glass broke we upgraded it to the Romba - it was the best decision. My husband was skeptical about the cost but the difference it made was crazy. We have dogs and tiled floors and you notice when it does not run in the morning. Really love it. My only complaint is that the bin is not big enough and we always have to empty it so it can finish the job. Can't believe how much dust and dirt it picks up every day. It also gets under things that hadn't been cleaned in weeks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Christmas gift for my wife!

    Posted
    Iyerajay1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    First off, I want to say that I was a little skeptical of buying a $700 vacuum cleaner, which is how I thought of it, before I ended up buying it. However, now my opinion of it has completely changed. Roomba is AWESOME! Setting it and connecting it to my home wi-fi network was a breeze. And that was pretty much it. This thing learns the different & unique contours of your house layout, your furniture, etc. and adapts its course for future cleaning sessions. And it cleans so well. I've set it up for running everynight around midnight and it works like a charm. It takes itself off the charging cradle by itself, cleans the house, and goes back to the charging cradle once it's done, which is SUPER COOL! Now that I am off my soapbox, I highly recommend this and totally worth the money!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I love my Molly (my roomba's name)

    Posted
    Kyrlee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love my roomba and have since i opened it out of the box. i had to clean the bin multiple time when i first let it run (hard to believe all that was actaully on the floor). now it will do the whole 1st floor (or 2nd floor) and only need to clean bin after. The 2 reasons i gave this a 4 rather then a 5 is 1. it sometimes get stuck for no apparent reason. like right in front of the first place. not sure why it isn't that often and isnt really a big deal. 2. having a 2 story house all hardwood i wanted to buy a 2nd docking station. I could not find the docuing station for this model only for other models and the docking station is not the same in that it is alwasy on etc. So had i been able to find that so i could only move my roomba up and down the stairs and not the docking station too) would have poped this to a 5 star

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best purchase - love my Roomba 960

    Posted
    lilgoose7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    First things first, my son has named our Roomba 960 - Kevin. It is the best big purchase I've made in a while. Kevin keeps our floors clean and does a great job! The app works really well and is user friendly. I love the simplicity of just pressing the clean button and Kevin begins his chore. I typically make sure that any loose cords and other items are picked up off of the floor. It's easy to clean the compartment of debris and the hepa filter makes the house smell so fresh and clean after Kevin has finished vacuuming. I've seriously considered posting a photo of Kevin on my social media account and announcing our new addition to the family, I love him that much. I definitely recommend buying this product and welcoming your own "Kevin" into the family.

    I would recommend this to a friend