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iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1618 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 1,618 Reviews
  • Rating: 4 out of 5 stars

    Nice to have

    Posted
    Bart
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love this thing. Only issue I have is that it sometimes gets stuck in places it already successfully made a path to, ie we have a infant bouncer and it crawls over the base of it to get under it, then its a roll of dice if it finds its way out/gets stuck. Also, made a squeaking noise within 2-weeks, roomba tech support walked me through a parts cleaning seems to stop the squeaking till needs to be cleaned again. Overall love the fact I can start it from my phone so that its clean by time I get home. It does a great job Cleaning. Nice auto return to base recharging (when it starts from base) too

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best robot vacuum

    Posted
    hoovie9
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife and I love this IRobot. We had bought the earlier model and were happy with it. We had to take that one back because a brush error. We decided to go with the upgraded model because the earlier model had trouble doing the entire main floor. The vacuum would bounce around for what seemed like hours and was unable to navigate to different rooms. The 960 has no problem navigating the house and does it quick and efficient. The 960 is a must have! We have also noticed our allergy symptoms have decreased, which is a huge win! The 960 does our entire first floor with no problems moving room to room. It leaves nice straight lines and rarely leaves any debris behind. It is a must have household item now.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Surprising performance for a robot vacuum

    Posted
    Robsquatch
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My wife and I purchased this vacuum for our hardwood flooring in the downstairs of our house. We no longer had time for the constant sweeping that it required. After learning about a few of the issues the vacuum can encounter, we were able to compensate for the few shortfalls the unit has. It has easily saved us 10+ hours of labor over the month that we have owned it. We have a black lab, and it does a great job picking up his hair as well as all other debris. It has no issue climbing on to rugs, either. The bin fills up pretty fast so you need to be on top of emptying it. Also recommend the protection plan as this unit works for at least an hour every time we run it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    You must pick up before running it

    Posted
    Doday
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Roomba cannot be left alone unattended. This is the first robot vacuum we have owned and they likely all have similar limitations.. It inevitably gets caught up in something. We do our best to pick up before it is run, but any stray cord or shoe with laces can get it stuck. Even blankets that hang too low to the ground. Keep your closets closed. Out of 20 or so runs we have only had a few without incident needing human intervention. Nonetheless it works as advertised and has kept the dog hair down and the floors are nicer to walk on in bare feet. It is a good for daily maintenance but not a substitute for proper cleaning of the floors.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Could not find base station

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am going to break this review into two parts; cleaning and functionality. For cleaning I would give it 3.5 stars. The Roomba did quite well for what it is. It would not replace our upright, but it did really well for keeping things nice. I had the roomba for about 2 weeks. In that time it never once found the home base. I spent hours on the phone with iRobot, testing the vacuum, relocating the base station and even getting a whole new base station. All for naught. For functionality I give it 1 star It was exceedingly frustrating. Not sure if we got a lemon or if it simply will not work with our house (an open concept design) but after the time I spent on it I had no thoughts about trying again. I am sure it works for most, but not for us!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Big home, get 900 series!

    Posted
    motoxer913
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After reading many reviews it was obvious only a 900 series would work for my home which has stairs a robot without stair sensors would fall down. I also needed the ability for the roomba to return to station, recharge, and resume the cleaning. Only the 900 series can do these things and it’s working great after 2 months and pounds of dog hair. The one thing it cannot do which I hope will come in a future software update is the ability to map your rooms and set schedules for each room rather than all or nothing. Currently the only way to clean specific rooms is to close/open doors or use the virtual wall barrier, not ideal. Overall I’m very happy with the 960 and it was worth the extra money over the 800 series.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for dog hair

    Posted
    Clau
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got the Roomba when I was 9 months pregnant and could no longer vacuum the tumbleweeds of dog hair scattered all over my house. I wish I had gotten it sooner. We have 2 dogs that shed constantly and if we clean it out every day it can vacuum the living room, dining room and kitchen and bathroom in one go. We have had this Roomba for 2 years now and it still works great. I love the wifi feature so that I can literally turn it on from anywhere in the world (we traveled outside of the country, turned it on before our flight so we could come home to a clean house). Although it takes a bit longer than if I vacuum the house myself, it is still a timesaver. Strongly recommend it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Robot vacuum for a working person

    Posted
    Person
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchase this roomba 960 robot, as I cant do cleaning everyday or every week. I can only afford biweekly cleaning due to working schedule. This robot has schedule so i can set day schedule for all 7 days (same/different schedule) .Roomba do his cleaning job and recharge his job without letting me disturb and I get report on phone what cleaning has done for day. Only disadvantage I would say say is black carpet . I have two carpet with has design with black border ad multiple place, this roomba 960 sensor detect black carpet border as solid border and done clean either of my this Rugs carpet which is litlle disappointment for me. This is something I would like Roomba company should fix it. I saw many people on Internet has complain about this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worth the money spent.

    Posted
    dpiden
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We had a Samsung before this Roomba and are very happy we switched. So far, it does it's job 95% of the time. This current Roomba has stopped several times in the middle of the floor w/out docking itself to charge...it just stops. Strange. But, not a deal breaker. It also likes to continuously get stuck under my recliner. You have to clean out the filter bin often or it will not continue it's cleaning cycle (we have dogs, cats, and ....KIDS...). In other words, our Roomba cleans up a lot. We still have to vacuum certain spots of the house, but the Roomba takes care of a good 95% of the lower level of our house. Worth it? Yeah. Perfect? Nah...but it most definitely helps us out and does a lot more that I thought it would.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Even better than expected

    Posted
    atesty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Reviews for the Roomba models and discussions online basically say it works great but has a problem with rugs that have fringe (eating it) or black and dark blue areas (the claim is that it sees them as a ledge that it's about to drop off of and backs up). I have oriental rugs with fringes in every room and several have lots of black or dark blue. So much as I've wanted to try a Roomba for years, it sounded like a bad idea. I finally took a chance and am happy to say that it doesn't have any problem with black areas on rugs and handles fringe very well. I'm hesitant to let it at the fringe on my more expensive rugs, but tucking the fringe under the rug's edge before cleaning doesn't take long, and it avoids the problem. This is the best cleaning purchase I've ever made.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressive performance

    Posted
    shoes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second Roomba, my last purchase was about 5 years ago. They have improved significantly with respect to 1) overall cleaning, 2) battery life 3) consistently returning to station, and 4) avoiding obstacles, including extension cords. If you are comparing it to how you can clean with a top level conventual vacuum, then sure it won't do as well. But, it still does very well and do you move all of your furniture? Are you able to vacuum under your bed? I can use this twice a week because it takes no effort, and feel like our home is consistently cleaner (as opposed to one goo vacuuming a week if my wife or I have to do it manually. One month or so in- I am thrilled with the performance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Loving Jeeves

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Purchased Roomba (now known as Jeeves) on Black Friday. He has done a great job of cleaning. Had a problem with the side brush not working, but customer service immediately sent out a replacement unit and he's up and running again. I'm amazed at this technology, that he remembers where's he's been and leaves a map of where he's cleaned that can be viewed on my phone. He cleans wood floors, carpet, tile and area rugs. Doesn't tangle the fringes on area rugs. Glad it was on sale and I also had a birthday month discount making it a little more affordable.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Gets stuck ALL THE TIME

    Posted
    onedog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Start with the good - the bin always fills up with dog hair and dust, day after day, so it's actually doing something! My floors are much cleaner than they were before, and I have to vacuum way less often. Now, the bad: - Gets stuck ALL THE TIME. In a tight corner, a stray cord, in the middle of an open floor. - Tells me the bin is full when it's not - Get's stuck ALL THE TIME. Under the bed, under the couch, in the middle of the floor. - Sometimes it can't dock properly and doesn't charge - Gets stuck ALL THE TIME. "Jammed right wheel", "Jammed left wheel" Did I mention it gets stuck literally ALL THE TIME?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Couldn't be happier

    Posted
    NoNickname
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Roomba cleans ~1700 sq ft. This takes a couple of hours and bin typically needs to emptied twice. We run the Roomba daily. My wife and I had a Roomba vacuum cleaner several years ago and were honestly a bit disappointed by it. Having said that we needed something to clean the floors on a regular basis and decided to give this a try. What a difference the newer models make. They have dramatically improved navigation, the WiFi reporting of what areas have been cleaned is impressive, and the new silicon rollers do a great job without getting perpetually clogged with pet fur. I will say that if iRobot could come up with some way to have the bin empty it's self (perhaps into a larger stationary vacuum bin) that would be amazing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better but still not "bestest"

    Posted
    Bdcanuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The 900 series is an considerable improvement over the 600 series because of its mapping and intelligent navigation functions. This is a usable value-added Improvement over the random pattern generator because it ends up with a more consistent thorough cleaning job. However the Dustbin is a disappointment because it's latch is flimsy and fails to close properly or pops open when you remove it to empty so you end up dumping contents on the floor if you're not careful. Programming is somewhat friendly but still has annoying glitches that take multiple attempts to get past. Overall a worthwhile Buy but it still needs to get better to get 5 stars from me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    My new cleaning friend

    Posted
    Stilana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Needed to replace my old Roomba and decided to go with one which would interface with Alexa. Have to say absolutely love this Roomba. I have a heavy shedding dog and two long haired cats and this Roomba has no trouble with the pet hair, I've even had one of my nonpet owning friends comment that my floors were cleaner than theirs. The space I have this Roomba on is a mixture of tile, hardwood and carpet and the Roomba doesn't have issues changing between the different surface types. The only gripe I have with it is the lever which holds the dirt receptacle closed has gone bad and no longer engages. I empty the receptacle daily, but I've had the Roomba maybe two months and that just seems too fast for parts to go bad.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Jury is still out

    Posted
    basskicker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased as a Xmas gift for my wife. Easy set up and use. We have a combination of hardwood floors and area rugs. Works great on the hardwood floors. We still use the our shark vacuum for the carpet to get the pet hair off. We have two cats and 1 yellow lab. I would state that we no longer have to vacuum the hardwood floors as this robot does the trick. The only reason I am not giving 5 stars is that there has been several times it seems to get confused. Goes in circles or inconsistent cleaning patterns. Couple of times, it could not find its way back home. Most of the time it has worked flawless.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Worth the extra money

    Posted
    ammaos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this roomba after returning a less expensive model (another brand). I feel like it was worth the extra money in order for it to map out my house. The first model I bought just bounced around in random paths. This actually vacuums in a pattern, like I would if I were to do it manually. The suction is good and it always gets up a lot of dirt. I empty the bin every day. I like that it has an app that I can program the day/time for the roomba to clean. My only dislike is that I have an area rug with pad that it just a bit too tall and the roomba can only get on it about 1 out of every 20 tries. I wish the tires were a little bigger or the bumper bar was a little higher to get up on the rug.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cleans well

    Posted
    Star
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have only had this for one day. It took me a long time to get the app set up since so I was not happy with that delay. The Roomba comes with an instruction manual but I still needed to keep on searching on the Internet to figure out how to get it connected to my WiFi.i have several smart home devices & I feel this is way too complicated compared to other devices.once I got it set up & charged, I had it start cleaning & it really did a good job. I didn’t always understand why it would clean one room, leave & then come back but it did clean well. I have used it twice & my house is very clean. I moved some objects out of the way & it did get tangled in one chord but otherwise, I relaxed while Roomba cleaned.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    He learns fast but can't find his way home

    Posted
    George
    • Verified PurchaserVerified Purchase

    Took about a week to learn his way around the house, getting stuck frequently. Now I run him three times a week (we have a small dog!) and he is better behaved. However, rarely can he find his way home and occasionally gets stuck or lost in places where I would expect him to be able to navigate. Easy to clean - about every two weeks, and don't forget to pull out the rollers and front wheel to clean the axles where dog hair will wrap itself. They did at least anticipate this and made it easy to clean. It's a fun toy and so far is earning its keep. Still a little bit of a gimmick and talking point when we have guests. I sometimes use the iPad remote to start him off when we have dinner guests!

    I would recommend this to a friend