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Customer Ratings & Reviews

iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1602 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 45 Reviews mentioning:
dust bin
  • Rating: 4 out of 5 stars

    Good cleaning - small bin

    Posted
    Sanya
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Roomba is great but the bin is too small. In theory you can leave the Roomba unatended as it returns to the charging base on its own but because the bin has to be emptied it will not finish the job without human intervention.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good

    Posted
    CMoney
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a very convenient tool. The only real drawback is having to clean the bin probably every job. I also feel that sometimes the job cancels when there is a bin error but most times it's easy to reset.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great vacuum

    Posted
    VGACable
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great vacuum the only problem is the capacity of the trash bin.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great robot vacuum

    Posted
    Buck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Works good, and does a good job cleaning. With having g dogs that she'd a lot the bin is too small even to vacuum every day

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wife loves it.

    Posted
    Scotttri
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Roomba is a big hit in our household! Only issue is the small dust pan that needs to be emptied often.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Convinent but romba's wear and tear is quick

    Posted
    GoBlue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A generally happy purchase, but the romba's wear and tear is obvious and very quick. I have only had it for 6 months, the dust bin's snap already broke and the the gear's edge has worn out as well.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well, fills fast

    Posted
    Onelifechanged
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It took a few cleaning for it to really clean, almost like it needed to be worked in. Now the bin fills up before it can finish (I have it set to do every thing twice). The small bin really is my only complaint.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this

    Posted
    puffy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I only regret not buying the newest version that empties the bin at the docking station. We originally bought an i6 life machine and it worked ok but after I dropped it and the glass broke we upgraded it to the Romba - it was the best decision. My husband was skeptical about the cost but the difference it made was crazy. We have dogs and tiled floors and you notice when it does not run in the morning. Really love it. My only complaint is that the bin is not big enough and we always have to empty it so it can finish the job. Can't believe how much dust and dirt it picks up every day. It also gets under things that hadn't been cleaned in weeks.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Verdict still out

    Posted
    Ricky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I cannot get the Roomba to complete a cycle in my 1500 sf house without filling up the bin or running out of battery. No pets. all hardwood floors and a few area rugs.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works better than anticipated

    Posted
    SMDrPepper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really wanted to try one of these out, just to see how well it could handle the pet hair, and it works pretty well. While the bin is small, and fills rapidly, it handles the stuff fairly well. The bin needs to be cleaned out fairly often during its cycle.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Nice Product To Have

    Posted
    worldclass
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This Vacuum cleans great and with the auto start feature you can be assured that your home is cleaned. the only fault I had with it's the bin is too small. which will prevent the vacuum from completing it's job if you are not around.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cant Live Without it

    Posted
    Deee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Does a great job on picking up my Labs yellow hair all over the place. I set the schedule for it to clean every morning and it does its job with minimal issues. The only problem I have with it is I have to empty out the bin after every job completion. Sometimes it fills up while its still on current cleaning job.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good vacuum

    Posted
    Korns03
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a good vacuum. Has good sucking power and gets a lot up, especially area a conventional vacuum can't reach. The draw back is the battery is small so I can't even do an entire floor with one charge. Also, the bin the small and doesn't hold a lot.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well enough

    Posted
    BradC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are pleased with the Roomba, but for the price we would've hoped it would perform much better. It will leave tiny amounts of debris along baseboards, but the spinning brush does a good job of getting that type of debris. Scheduling works great. We do have to clean it out frequently (remove rollers, clean out dust bin, remove hair wrapped around lead weel and spinner brush), but any small robotic vacuum will require frequent cleaning/maintenance.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great.

    Posted
    Molly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works great. Picks up everything including kitty litter and dust. Only downside is the small bin that needs emptying before the job is finished. Keeps the floors clean and makes house feel fresh.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best purchase

    Posted
    Marc14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been using the Roomba for a couple months now and it was best purchase I've made. Does an excellent job getting under and around things. The mobile app is really good as well. The only downside is the size of the bin, it fills pretty fast, however I understand since it had to be a small unit to get everywhere.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Irobot

    Posted
    AmyMD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's a great product to own when you have multiple pets. I don't like how quickly the trash bin gets filled. It's not even full when it says it's full. We have some rugs it gets stuck on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very happy

    Posted
    Roomba960
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am actually very impressed with how well this machine cleans. I was also surprised at how quiet it runs. The only fault I have with this is that the bin sensors get dirty now and then and register as full. It is easy to fix with a dry rag dusting.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great, with a few caveats

    Posted
    Neurobug
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This roomba picks up plenty, the app works great, and is easy to set up and use. Only complaints are the bin is a bit small, though I have two large dogs so it fills quickly, and it has to charge itself 1-2 times to complete a job (~1200 sqft). I don't mind this because it means as the day goes on, high traffic areas are picked up multiple times, but it does run for a large portion of the day. It has gotten stuck a couple times, but overall, its very noticeable the improvement to the cleanliness of my homes floors.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great machine

    Posted
    Lenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the best vacuum ever. No more vacuuming, just tell little Roomba to clean up. Only drawback is that it doesn't empty the dust bin. This is now a new addition to the family. Love it!

    I would recommend this to a friend