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Customer Ratings & Reviews

iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1636 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 21 Reviews mentioning:
loud
  • Rating: 4 out of 5 stars

    Excellent but noisy and gets hung up occasionally.

    Posted
    Eagle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Excellent but noisy and forgets where it has been. Covers same area multiple times. Loses power before it returns to base sometimes. Satisfied overall.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Job

    Posted
    12Starfish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Works great on stone floor!! Kinda noisy but I set it to clean when I'm not home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    overall very good

    Posted
    smitty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A little noisy and you have to empty debris often. Otherwise great

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Loud, delicate sweeper

    Posted
    Boyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After less than a year of VERY LIGHT use (average of twice per month), the plastic clip holding the filter in place broke. There's no way to replace the flimsy filter door without buying a whole new canister. Further, the extractors, filters, and sweeper brush all need frequent replacing making maintenance costs on this vacuum similar to that of a car (especially if you follow the manufacturer's recommendations). Likewise, the vacuum has continued to get louder with age. It occasionally squeals and otherwise makes more noise than it originally did. The vacuum also can't get everything, you'll still need spot clean even if you were to run it every day. With maintenance costs and the fact that basic components (like the filter door) break with no easy replacement, it'd probably be cheaper to just pay a maid service... And they'd clean far better than this thing can.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I wouldn’t buy it again

    Posted
    Beechman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This Roomba is our 2nd choice. Our first purchase was a Shark but we went through 2 of them in a short amount of time and both had the same issue. We decided to upgrade to Roomba but it's way too loud and leaves clumps of dog hair everywhere

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very useful, but kind of noisy in bare floors

    Posted
    TechGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It saves my time as it cleans my home as its own based on the schedule. Dust bin capacity is lesser compared to its rivals, but adequate for me. Mapping helps tracking the cleaning activities. It couldn't find the docking station few times. Only problem I'm experiencing is the noise. I received complaints for my neighbor staying down stairs regarding the noise that it makes, mostly when it cleans bare floors. I may have to return this If I get more complaints on the noise side. Overall the product is very useful.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does a great job

    Posted
    Capt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased this for my wife. She loves it. Although, it is very noisy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome vacuum

    Posted
    MikeK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love the iRoomba 960. It is not cheap, but well worth the money. A little on the noisy side but it does such a great job picking up dirt that I don't care.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Robo Vac for the money.

    Posted
    Pantherfan88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This thing is overkill for our one bedroom apartment, but I know one day we will have a house. This vacuum cleans in a pattern. Dusty doesn't like shag carpet and you should empty the bin and clean the filter for best performance. This little guy isn't too loud and always manages to find dust and dirt even when the place looks spotless.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid product, louder than expected

    Posted
    aTom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The 960 is a solid product though a bit louder than expected. It does a fairly good job of cleaning and handles most oddball rugs just fine. It does get snagged occasionally but almost always on things that don't surprise me. If you have a larger house the 980 might be a better fit since it would be less likely to need to stop mid-clean to recharge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Robotic vacuum

    Posted
    BigV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The product lives up to its advertising. It cleans,the complete 2000 Sq foot condo. It recharges it self. The only shortcoming is,tmit is a bit loud.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great purchase

    Posted
    Buffie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Does what it's supposed to do. Cleans great. It's a bit loud but that doesn't bother us. Love having vacuumed clean floors every day.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for a busy family

    Posted
    JJRoll
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We love our Roomba! The app makes it easy for scheduling cleanings or when an extra clean is needed when unexpected company is coming. Only downside, a little on the loud side, so run when you're not home. Also, buy a warranty. Our first one was unexpectedly quit charging after a few months.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does the job.

    Posted
    Aceduce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Roomba does a better job than my 780. It has only got in trouble a couple of times that needed help. Make sure you get the extened warranty. The 780 had a circuit board issue and no one would work on it. The 960 is expensive and noisy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Machine

    Posted
    1030bo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased this machine during last black Friday and we haven't regretted it for a minute. Overall, it is a good sweeper. We have a small inside dog and I was amazed how effective it was on dog hair. It is a bit noisy, so we have it programmed to run while we are at work. Battery life is average, taking two complete charges to take care of our floors. Good machine that we wished we had purchased sooner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice to have

    Posted
    Bart
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love this thing. Only issue I have is that it sometimes gets stuck in places it already successfully made a path to, ie we have a infant bouncer and it crawls over the base of it to get under it, then its a roll of dice if it finds its way out/gets stuck. Also, made a squeaking noise within 2-weeks, roomba tech support walked me through a parts cleaning seems to stop the squeaking till needs to be cleaned again. Overall love the fact I can start it from my phone so that its clean by time I get home. It does a great job Cleaning. Nice auto return to base recharging (when it starts from base) too

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    His name is Scoot Scoot

    Posted
    Dao25
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Lil' Scoot Scoot is 3 months old, and is very active. He runs twice a day and is very clean. I've never had to get on to him for making too much noise or running with scissors. As orderly as they come. Steep price? Well, it's expensive to be lazy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The 960 Roomba is a squeaker

    Posted
    wharvey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After approximately one month, the iRobot 960 started squeaking so loudly that everyone in the house could hear it and we have a two story home. I put some WD40 on it today but being a petroleum based product I know it will eventually eat the plastic wheel at the front of the Roomba. Plus, this thing is NOT quiet. I don't know what the decibel level is but it makes quite a racket even if it isn't squeaking. Cleaning the unit is fairly simple but it does require regular intervals of taking the rollers off and blowing out the dust that invariably collects inside the unit. I can't testify to the other units but one other thing is the 960's price tag. Very steep.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Just OK

    Posted
    Sarah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've been using it for a few weeks, and it has it's ups and downs. First, it's very expensive (obviously). It does pick up, but not a deep clean. Seems a bit noisy. Mine has problems getting stuck on the edge of one carpet, going from light to dark surfaces. It gets tangled in the fringe on my other carpet. Sometimes it gets stuck somewhere in the house, and I can't find it! I think it's best for open-concept houses with little furniture and bare floors. And, good for frequent and daily runs.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Love my new housekeeper

    Posted
    JessicaC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very happy with our purchase. I come home to a clean upstairs floor despite having 3 cats and a Pomeranian which is a stress reliever. Roomba takes approx 3 hrs to clean 1000sf and does so in a somewhat random pattern but gets full coverage. I haven't needed to dump the bin or clean the wheels during a job since the first week of 'catch-up' cleaning. Roomba is noisy so I like to run jobs just before I get home or while we're doing other chores, it's too loud to run while watching TV or having a conversation. The front sensor does very well as we watch Roomba slow down before reaching a barrier (wall, chair etc). We haven'ticed a bit of wear on our woodwork but are unsure if it's due to Roomba or our previous manual cleaning with the larger vacuum. Love the control from iphone feature that allows me to start a job from anywhere and the coverage map to know where Roomba has been. Overall we love having Roomba and are considering buying the 980 for our thicker basement carpet.

    I would recommend this to a friend