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Customer Ratings & Reviews

iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1624 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 99 Reviews mentioning:
stuck
  • Rating: 2 out of 5 stars

    Great vacuum but got stuck on carpets

    Posted
    Jin231956
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We loved how well vacuum picked up but it got stuck too often.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Kept getting stuck

    Posted
    Spicy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This thing literally kept getting stuck or would be on for 4 hours without even doing the whole room, had to return it

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but no great

    Posted
    Sathi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good cleaning but it gets stuck many times. If you have rugs then its likely to get stuck and you have to Come and take It

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better then the old one that we had

    Posted
    Gelu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Very good for hard wood flooring and housers with minimum stuf on there floors, gets stuck in the bar stools base and it will not work on our carpet in the bedrooms

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Less work for me

    Posted
    Jonsmith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the fact I can schedule it and my house is clean, but we are renting a house with floors that are not very even and it doesn't do a good job on these floors it gets stuck

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good

    Posted
    ashley
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    cleans well, still gets stuck in same spot under sink but other than that I am overall pleased with the product!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to set up

    Posted
    Ajjack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Does a great job covering all areas of our floors. Only issue is it getting stuck under two chairs that we have to figure out how to prevent.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sweep Sweep

    Posted
    Fernando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Roomba is good and effective. The only downsize is it blows up a bit of the dust while sweeping and may get stuck on a spot every once in a while.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh

    Posted
    Shelly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The theory behind this is great, but downside is it's EXTREMELY finicky, it's extremely fragile, and everything affects it- different height rugs, the butt of the fridge stops it, small water droplets cause dust to get stuck inside and not work. Go with getting a cordless dyson over this

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Tapper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Does great with my weird floor plan. The only that stops it is small cat toys that get stuck in its rollers

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great at keeping up with dog hair pickup!

    Posted
    HenrySr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The roomba does a great job when unimpeaded. Unfortunately in a room with furniture and area rugs it tends to get stuck a lot.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It works ok.

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Hard time transitioning from hard wood to dining room rug. Gets stuck sometimes

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Expensive but worth it

    Posted
    MarkPGH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Works well. Does get stuck on some throw rugs and small cat toys jam the extracors.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice robot

    Posted
    Mark71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Does a great job. Only problem is that it gets stuck under my recliner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    roomba

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    does whats its supposed to do by making life easier. only downside is it'll get stuck every now and they but other then that its worked flawlessly

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good appliance

    Posted
    Lucho
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Its almost perfect. Only detail is that long hairs stuck in the rolls.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Roomba

    Posted
    TexasSpartan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Other than getting stuck periodically room but does a fantastic job. I'm waiting for the next version that will have some type of obstacle avoidance

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for hardwood floors

    Posted
    Ladydi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good for hardwood floors, has trouble with carpet. Gets stuck a lot

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cleans well!!!

    Posted
    Wayne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It does a good job of cleaning our first floor that is an open floor plan. The only problem is that it frequently gets stuck under some of our furniture and is unable to clean the entire floor.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great

    Posted
    AngN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I wish the bin was bigger. At time it gets stuck under furniture

    I would recommend this to a friend