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Customer Ratings & Reviews

iRobot - Roomba 960 App-Controlled Self-Charging Robot Vacuum - Gray-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1602 reviews

94%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
wifi
  • Rating: 1 out of 5 stars

    overpriced hype

    Posted
    katman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    tried after 980 for cheaper price...wifi didn't work on this model either...not worth the money...overmarketed and not worthit...

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great

    Posted
    Thanos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have been using this regularly for several months now. Works great. Occasionally, wifi won't connect. Just re-try. Wish it can connect a 5G wifi.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    There’s better

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this on Black Friday. Took it home and tested it out and found out this model isn't 5g WiFi compatible so went and exchanged for the I-7

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Overall Disappointed

    Posted
    TimmyG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I heavily researched the Roomba 900 series vs the Neato Connected prior to making my purchase. At the end of the day, I sided with iRobot, a robotics company who's been in business for over two decades longer than Neato, with a technology background. I must say, I'm extremely disappointed in the mobile application. It operates on dated, 2.4ghz WiFi bands only (5 ghz NOT supported), which has proven to be a much more serious issue for my household than I'd anticipated. The application is extremely limited in it's overall support of the 900 series devices, which is a huge disappointment as at the time of my purchase, the 900 series were the only robotic vacuums supported by the application. Aside from the WiFi and Mobile Application limitations, the robot itself performs admirably on my hardwood floors, frequently filling the dust bin with my golden retrievers pet dander. The bin size is small, but to be expected in my opinion. Battery life is average, at best, but I'm content with saving the $200 over the 980 and sacrificing the extra 20-30 minutes of battery life and carpet boost technology - literally the only major differences I'm aware of between the 960 and 980 series units. The unit cleans well, which at the end of the day is what matters. The only reason I'm not rating the unit higher is because the price is simply not justified given the lacking mobile application features and support combined with the dated WiFi connection limitations. Overall, I'd say if you have the chance to scoop up the 960 at a price point below $450, it's a solid buy. If not, look at Neato, or wait for the next model Roomba's which should be coming through the pipeline soon.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Work as I expected.

    Posted
    Bob44B
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Cleans well. I didn't enable the wifi because of privacy issues. Unfortunately, you can't enjoy the remote capabilities unless you agree to their, which I consider an invasion of privacy, terms and conditions. They should make it clear in their advertising of the product that you have to allow them to send all the data about your house to them to do with as they wish.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn’t work

    Posted
    Shusss
    • My Best Buy® MemberMember

    Commercial made it look great. Wrong. Couldn't even get smart phone and Wi-Fi to connect to it. Kept circulating through this sign on protocol. Returning it today.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuum

    Posted
    Lynzo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this for my parents as a christmas gift. It does the job, they have two cats so it picks up alot of the cat hair. Only problem is, you need a really good internet connection. Sometimes using the app fails because it cant find the wifi source and gets lost when trying to redock. But overall great product to have in the background while doing other chores. Also you have to keep up with maintanence, as in clean the brushes, wheels and sensors in order for it to be used to its full potential.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as I had hoped

    Posted
    KSTR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really wanted to like this, but it was not to be. Had some problems connecting it to our wifi, after several attempts, it finally connected. Has been rock solid on that front since. My issues are that it leaves clumps or strings of pet hair all over the carpet, which I have to bend over and pick up every morning. I clean the bin, clean the rollers after each run but it still leaves behind the clumps of pet hair. We have 2 dogs, who shed moderately and chose this model because it was recommended for pet owners. Recently, it started stopping during the cleaning instead of returning to its base. This is not a big deal, except now every morning it is sitting in the middle of the room and my wife already stubbed her toe on it when she didn't see it early in the morning. That was pleasant to wake up to an angry wife cursing out the robot thingy. I will probably return it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Rhoomba 960 is much better than previous versions

    Posted
    RickM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was pleasantly surprised how good of job this vacuum does. I had another Rhoomba years ago and it wasn't very good and we ended up not using it. We also tried one of the off-brand models that had decent reviews but sent it back because it kept losing the Wi-Fi and wouldn't even climb up on our area rugs. The 960 does a great job throughout our upstairs and downstairs rooms. It climbs up onto the area rugs and from hardwood to tile without a hitch. It has only gotten stuck once because we have a tiny bathroom downstairs that has old double doors and it ended up closing itself in. But it sent me a notification on my phone telling me it was stuck. Before the first time we ran it I manually vacuumed the house with a good vacuum and it still practically filled the bin. It flawlessly finds its way back to the charger when it gets low and goes right back to where it left off. It is expensive, but I couldn't be happier with the performance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my roomba!! (960 model)

    Posted
    jostle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have a yellow lab who sheds like a fiend! He is the sweetest boy, but the hair drove us all crazy!! No more!! Roomba sweeps up all the messes on the hardwood floor, and leaves a trail showing his work on the (low pile) carpet. I put off purchasing because they are so expensive, but wait for the coupon that comes out a few times a year for certain models (and best buy will match competitors pricing, I think) I have a friend who has 2 older irobot models and she recommended hers highly, so other models would be worth checking out too - I spent a long time researching which one to get, and honestly, don't know that it matters a whole lot - think they are all pretty well rated. Oh, and as far as the app for the 9hundred models, it seems that you have to be on the same wifi for it to work... so that's kind of a bust - it isn't like you can set it to go while you are out and about, but it does alert me if it gets stuck somewhere in the house (as long as I'm home on the wifi. It can display a map of its work, keeping a history of where it has cleaned. So far, it is easy to clean the different components. There are tutorials on the app.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great iRobot, frustrating Wi-Fi

    Posted
    BetM
    • My Best Buy® Elite MemberElite Member

    First - I love this model. I love that it will return to the dock, recharge, then finish the job. I love the way my floors look. I love that someone/thing besides me is cleaning. Five stars for how happy I'm with the equipment. The app and connecting it to Wi-Fi? A pain. It wouldn't work. Had to call the help line, reboot the Roomba, reboot the router, and somehow it worked. Now I want to use the mapping. "Want to see maps of where Roomba cleaned?" Yes. Yes I do. "Update Roomba's Software". Okay. "This update will take a couple of hours - we'll let you know when the update is complete!" I've seen that several times now. Eventually it will tell me there's no connection. Sigh. I know I'll get this figured out. It's probably a simple thing. But it's been a pita. Having said that, yes I'd still recommend it because I'm so happy with the job it's doing. I'd just warn a friend that setup can be irritating, and it shouldn't be.

    I would recommend this to a friend