Customer Ratings & Reviews

I've had this model for the past 3 years. The first one was great. I just upgraded to this one so I could get the self-emptying bin, plus it was on sale. I really wish I hadn't wasted the money. The quality has really gone down. This one can't get the mapping right (the old one/same model had NO issue with it). I finally just reloaded the previous map to this one and it STILL can't get it right. I've wasted so much time trying to get that fixed. This new one does an absolutely terrible job of cleaning compared to the old. I have to run it multiple times. I only have tile floors and thin area rugs. It can't even get the tile floors cleaned well. It's more likely to push dog fur or dirt around than to suck it up, unfortunately. The self-emptying feature does work quite well for what it does manage to pick up.

This thing was really disappointing. We had the earlier model of this and had no issues. This thing constantly was messing up. Nothing ever worked right. About a year in the charging station messed up.

The robot will get stuck randomly in the middle of the floor when there is nothing for it to get stuck on. On top of that it doesn’t return to the dock to empty when it’s full during a cleaning. I leaves piles of dirt in certain areas that we have to clean the whole robot everytime during use to even get a cleaning done. We got the tower so we didn’t have to do that everytime but we still have to. It will also be on the dock but not charging. It’s almost easier to just clean the floors yourself rather then messing around with this thing continuously. I have had to return the robot once because it kept giving me an error in the middle of cleaning. Keep in mind the area it cleans is a pretty small area. I gave it 2 stars rather then one because when it does work it cleans pretty good. But the amount of time it takes to get it to even work is frustrating. I have to continuously lift the robot up and physically put it back on the dock. And yes we make sure all the lights are on during cleaning and docking.

Unfortunately this isn’t what I imagined it would be. The mapping is cool, but it can get over the slightest transition in my house. And the vacuuming misses stuff. Just pushed the clumps of dog fur around.

It really not what I thought it would be. It seems to get stuck on all my furniture. If there is a cord anywhere on the floor it will find it and make its life mission to wrap it self up repeatedly.

It returns an error on more than 50% of jobs “could not complete,” etc. It just doesn’t clean well (see photo AFTER it had supposedly cleaned that space “successfully”). The maps indicate that it has successfully cleaned a certain portion of your home, when truly it did not. Just a bad product.

Decided to move my Shark robot vacuum to a different floor and I bought Roomba i7+ as replacement. I also have a Dreame L10 for the same floor, which I use to wash it. So I am not new to vacuum robots. I thought I was going safe with a Roomba product, as they were the leaders when cleaning robots were designed. I was wrong. Let's start with the only one good thing of this item: very good vacuum performance, I have 2 dogs and 1 cat and I don't see any hair on the floor. Now we get to the cons, which are very annoying. 1) Extremely slow to clean large areas; 2) very loud in emptying the bin; 3) not even once I found the robot back to the base during a cleaning job: gets stuck practically everywhere (I had to create no go zones under the couch), the other robots are able to go over my stool chairs bases and my kitchen chairs (which have bars instead of feet), this one gets stuck. The last point is forcing me to use the robot when I am at home, which defies the advantage of having a robot, I would not buy again,

When this vacuum works, it's great, BUT.... The vacuum has a hard time connecting to the base, therefore, it doesn't charge completely, sometimes it will not work at all, one issue after another. Once this vacuum completely dies, I will purchase another Shark. SAVE YOUR MONEY and buy a Shark robot vac.

It's very loud when emptying and it would smell like smoke when doing so. A part of the bottom broke off while vacuuming after a year and we had to trash it.

Overall disappointing product. This vacuum doesn’t pick up any visible dirt or debris, yet is somehow always full. The navigation and room mapping is pretty good. The app interface is also good. The vacuum just doesn’t suck up enough stuff, I have to go back over rooms with an upright vacuum. Additionally, the sound of this vacuum emptying its bin is the loudest sound that has ever occurred in my house, surpassing my full surround sound system.

Purchases this on Black Friday. Was excited about the reviews but disappointed in the product. Very easy to set up and start the initial cleaning/learning process. Kept getting the bin error 14. Opened and checked numerous times, cleaned contacts, and whatever else i could find online…but kept getting the error. I also noticed it would wipe off a lot of the dog hair collected when it transitioned from hard floors to carpet. Definitely not what i expected. Returned product and will stick with a traditional vacuum.

So far, we're not super impressed. It complains a lot about a stuck bumper but the bumper never actually seems to be stuck. It even seems to have an issue getting back onto the base. When it does vacuum, it seems to do okay, but answering all of error messages and given how slow it usually is... probably better and faster to just get out the regular vacuum. In general, not impressed so far. But we're still trying with it.

I’m not 100% satisfied with this product. It’s not what I expected. I don’t think it’s worth the money. It miss spots and I don’t like how it goes to another room before completing the room it’s in and goes back to the same room it has already cleaned. I do like not having vacuum myself and how it gets under furniture. So I’m going to keep it for these reasons. I’m glad it was $525 off. I for sure would’ve returned it if I had paid the regular price of $899.

Not working! Always gets error and stops. Not even eligible for return after two weeks!

The unit worked well initially, however developed problems after it docked for the first time. Upon undocking, the unit kept giving off the "Drop-off detected" message and would not operate. (No drop-offs even in the area) Unable to correct the issue after going through all the troubleshooting instruction. Had to return the unit to Best Buy. Very dissapointing...

Maybe better for a pet-free household. This gave us nonstop headaches and confusion about where the robot was as it'd get lost or stuck in random areas of the house. We ultimately ended up returning this product due to the challenges we faced.

This is my third Roomba. Love the self emptying feature. However, it doesn't seem to always charge and one one the green rollers broke after 5 months.

Bought this and the suction on this so nk where. As good as the irobot s9 it does not do well on thick carpets leaves pet hair behind.

I have 1/2 in thresholds and it has trouble going over these. And the mapping lacks a lot. It never can seem to find its way home when it needs to empty....

It never seems to function as it should. One of the sweep features simply doesn't rotate. Waste of money.