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Customer Ratings & Reviews

Your price for this item is $539.99
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The comparable value price is $899.99

Customer reviews

Rating 3.9 out of 5 stars with 149 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers love the superior cleaning and impressive suction power of the Roomba s9, frequently praising its ease of use. However, some customers point out that the robot can be noisy and has occasional navigation challenges, while others mention issues with mapping and the dustbin size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 149 reviews
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best Roomba yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a couple of robot vacuums including previous Roombas and the Samsung. The run time and low profile stick out in this Roomba.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation, Noise level

    Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it over a year ago and since then I have changed 4 brush rollers. They all break whenever hairs get stuck and they cost a lot of money. Also when bin is full it starts slipping it out as it moves and does not asks to empty the bin. Makes loud noise while cleaning and is dumb enough to get stuck in obvious places. Customer support can't repair or replace because it's more than one year although I was communicating within a year of purchase. This is supposed to be top of the line model and I just bought an ecovacs deebot ozmo at less than half the price and its a significantly better product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    iRobot s9 Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iRobot is the best invention yet. This product replaces a 980 that we already have owned. It is a pricey expenditure, however, is worth the cost to me. The suction power on this new one exceeds the power on the 980. It is outstanding. It is a bit noisy, and does not have a handle to pick it up with, so you have to pick up the whole unit to clean the trash bin. I am very satisfied with our purchase of this replacement unit.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    iRobot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it seems to work in circles, is noisy. I am waiting for it to adjust to my entire living space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job of keeping the floors clean. Kind of expensive compared to other brands. I believe it's worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Ease of use

    Rated 5 out of 5 stars

    Easy to use and cleans perfectly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and cleans perfectly. In one shot cleans 1200 sft floor.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Best Robot Vac

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum! Great Suction and gets under hard to reach places. Mapping is good, and programing schedules is easy. Definitely worth spending a bit more to get the higher suction rate. Although would recommend the auto dust bin emptier if you can find it. I had to buy that accessory separately as they are in high demand.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works much better than Bissell. Very expensive though.

    I would recommend this to a friend
  • Cons mentioned:
    Mapping, Reliability

    Rated 2 out of 5 stars

    Roomba s9

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much tech going on here. Takes forever to map your house. Lots of errors that stop the product from working properly. Had them send a replacement 3 months into using it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    I Robot

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The I Robot is of course as advertised. My wife had to have this. Me? I can use a broom lol. But it can memorize your rooms and is really amazing. It does a great job of cleaning and you can really hear it rev up when it hits carpet. Much better than previous versions.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Best Roomba!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have fixed all the old things that would sometimes annoy me. Things like scattering crumbs and not lifting the pile of my shag carpet. The newest 9s now does a great job with both. I also love being able to mark the keep out zones instead of using towers or physical blocks. Love it even more than before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No complaint

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product working high efficiency. Worthy of the price for a long term use. Recommend to buy accessories together because they will be broken easily if the vacuum works every day.

    I would recommend this to a friend
  • Cons mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great Little Robot

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little vacuum. Depending on the size and complexity of your rooms the mapping can take a while to accomplish. After mapping is completed you can schedule any room to be cleaned and with the mop be mopped afterward.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Can’t get easier.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is the biggest leap in technology and ease of use for the Roomba yet. The room maps, stay out zones, the app all simple, intuitive and practical. We have had several Roombas and I can’t imagine an improvement to this one.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it says. It maps and cleans the house pretty well. I am impressed with its deep cleaning feature. The suction is pretty good. I would say this is one of the best vaccums in market and definitely the best robot vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Very Good, Great Quality.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved this. The cleaning is very superior and the mapping is very reliable. Sometimes it can get tangled in the wires and the bin fills very quick. Overall better than anything in the market..

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Powerful but beware of the noise

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful but noisy when operating. I ended up returning this due to the noise made during use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    We love our Roomba S9

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe I waited this long to get a robot vacuum. You may ask your self, why do I need one? For me, it's just a little more time I don't have to spend vacuuming and spending time with my family instead. Its an awesome feeling knowing it can be off cleaning another part of the house while I spend time with them. The cleaning quality is way better than I had hoped for. Had a rough start with the mapping process, but firmware updates have resolved the issues I've encountered. The "D" shaped robot vs the round versions seems to get into 90 degree corners better. We absolutely love we can tell Alexa or Google to clean specific rooms. I've very happy with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a decent job and cleans 95%. Makes your house looks clean and nice. I used every other day or once in three days. I have cats and their hairs are all over. Now I don’t worry about cat hairs. It wouldn’t clean on thick carpet and the brush gets messed up.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Seems to get stuck a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the first 2 nights I had it set up to automatically clean, this vacuum ended up getting stuck both times. Had to return it.

    No, I would not recommend this to a friend