Customer Ratings & Reviews
- Model:
- JCD397
- SKU:
- 6507855
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock's ease of use and overall performance, with many praising its simple setup and ability to support multiple screens effectively. The compact size and USB-C connectivity are also appreciated, providing extra ports in a convenient form factor. However, some users have reported concerns about the device's heat generation, compatibility issues with display mirroring, and insufficient power delivery.
This summary was generated by AI based on customer reviews.
Dope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem solver! Had issues with hmdi2.0 but now it works
I would recommend this to a friendEverything I need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product ia great. I had the bigger version that came out before this but it wasn’t as travel friendly. This version is very compact and works just as good as the other one. Im happy and would buy it again.
I would recommend this to a friendDisplay port stopped working after a week.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a god product... for a week.... The display port stopped working after a week of use. It did work and suddenly stop working. I tried with 3 different computers and 2 different monitors, 2 different cable and the display port never sent any signal after a week. HDMI port cannot go higher then 60Hz refresh rate. Display port was the main reason for me to select that model. Planning to exchange it, hopefully next model would last longer!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience your mini dock. The dock comes with a 2 year warranty that allows you to replace a defective product for a working one. For assistance with the warranty process please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Perfect for Home Office
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, stylish, and convenient for those that split time at home and in the office. No need to lug around cords, constantly plugging and unplugging multiple devices and cords.
I would recommend this to a friendJ5Create- Very good product
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased a triple-screen attachment for my laptop and need a mini dock to make it all work. Best Buy had what I needed in stock at the store, so I was able to hook everything up and get my work done.
I would recommend this to a friendWas given wrong information
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would work with laptop via Ethernet. Does not work. Have to return.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock does support an Ethernet port, but it does not work like a traditional Ethernet adapter by default on all systems, especially if your laptop does not natively support Ethernet over USB-C without the proper configuration.
Good USB hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality, a bit larger than I expected but has all the functions I need. Took me a second to verify that USB4 is compatible with my device, seems like any USB-C connection is compatible.
I would recommend this to a friend- Cons mentioned:Heat
Works perfectly, but gets extremely hot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, but gets too hot to touch. I plugged this adapter in and used it for about 30 minutes before picking it up just to drop it because it was too hot to touch.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It's not uncommon for electronic devices, including docks and adapters, to generate heat during operation. The amount of heat generated by the dock can be influenced by the load you put on it. Running multiple monitors and transferring data simultaneously can increase the workload and, consequently, the heat generated. If you are running resource-intensive tasks, consider reducing the load or giving the dock breaks to cool down. The ambient temperature of the room you're using the dock in can also contribute to how hot it gets. Using the dock in a cooler environment might help mitigate some of the heat. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.J5 create is a good brand and good for on the go business! I would recommend but if your looking for a permanent solution that isn’t for travel look for a better dock!
I would recommend this to a friend- Cons mentioned:Compatibility, Heat
Adequate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bad. Gets quite hot and sometimes it’sa little finicky and I have to unplug it and plug it back in for the monitors to work. Gets the job done though
I would recommend this to a friend - Cons mentioned:Compatibility
If your laptop doesn’t support usb 4 don’t bother.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m only keeping this for when my laptop eventually needs to be upgraded. I have this product gathered dust because as of now I can’t use it. Most dual screen adapters require your laptop to support usb 4. Do your research before you throw money away. This particular brand has always catered to newer laptops, they just ignore the rest of the market that use older laptops. This is the second adapter I bought from this brand that ended up being useless to me. Make your product compatible with more than just the newer laptops.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires an available USB-C port that supports DisplayPort v1.4 alt mode, USB Power Delivery 2.0 or 3.0 and MST features. The host device must support Multi-Stream Transport (MST) and DisplayPort 1.4 to achieve triple-monitor configuration. Please refer to the manufacturer of your computer for more information about your device. If you have any questions regarding our products, please contact our Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Truly portable and works great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for my asus rog and steam deck, works amazing. Deck needed a sec for drivers but rog picked it up instantly. Speeds are great for transferring and no lag for external display
I would recommend this to a friendLove me a good USB Hub. This one is great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a world of tech, sleek and grand, USB-C hubs, oh, how they command! They connect all with ease, With their ports, a fine feast, Data, power, and screens, all at hand!
I would recommend this to a friendRequires software download for MacBook usage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not realize you needed a software download for this to work with my MacBook. Returned and bought a (much more expensive) Thunderbolt dock that is supposed to be plug & play.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor Mini Dock is a plug-and-play device and does not require any software download or driver installation. Please note that dual or triple 4K display output requires a computer that supports Multi-Stream Transport (MST). macOS currently only supports one external display through USB-C or Thunderbolt.
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Is exactly what was needed for powering multiple tools.
I would recommend this to a friend- Cons mentioned:Price
Over Priced and Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pretty bad, got this thing to work sorta after having to restart my laptop while it was plugged in and even then the Ethernet port is finicky as hell and don't expect it to work right again if the usb-4 gets disconnected. not nearly as plug-n-play as I expected it to be and waaay to over priced for a peace of hardware that only works half the time. Granted it might be an issue with the USB-4 connecting to a USB-3, but I'm not about to do anymore leg work to figure that out. TLDR: buy something cheaper and more reliable
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires a computer to support DisplayPort alt mode (v1.4) and USB Power Delivery 2.0 or 3.0. As well as Multi-Stream Transport. Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
J5 hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love being able to have all my gadgets plugged in at once with space for even more devices.
I would recommend this to a friend- Cons mentioned:Heat
There’s better options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB ports no longer work after a few weeks, item gets hot.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab and a specialist will be ready to assist you. Thank you.
Great accessory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to in order to connect a keyboard and mouse to my screen dead phone. Was able to get into phone and retreive files.
I would recommend this to a friendMini Dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Mini dock and communication is fast. It is very useful because it has all the ports in one
I would recommend this to a friend