Customer Ratings & Reviews
- Model:
- JCD397
- SKU:
- 6507855
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock's ease of use and overall performance, with many praising its simple setup and ability to support multiple screens effectively. The compact size and USB-C connectivity are also appreciated, providing extra ports in a convenient form factor. However, some users have reported concerns about the device's heat generation, compatibility issues with display mirroring, and insufficient power delivery.
This summary was generated by AI based on customer reviews.
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.J5 create is a good brand and good for on the go business! I would recommend but if your looking for a permanent solution that isn’t for travel look for a better dock!
I would recommend this to a friend- Cons mentioned:Heat
Works perfectly, but gets extremely hot!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, but gets too hot to touch. I plugged this adapter in and used it for about 30 minutes before picking it up just to drop it because it was too hot to touch.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It's not uncommon for electronic devices, including docks and adapters, to generate heat during operation. The amount of heat generated by the dock can be influenced by the load you put on it. Running multiple monitors and transferring data simultaneously can increase the workload and, consequently, the heat generated. If you are running resource-intensive tasks, consider reducing the load or giving the dock breaks to cool down. The ambient temperature of the room you're using the dock in can also contribute to how hot it gets. Using the dock in a cooler environment might help mitigate some of the heat. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Truly portable and works great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for my asus rog and steam deck, works amazing. Deck needed a sec for drivers but rog picked it up instantly. Speeds are great for transferring and no lag for external display
I would recommend this to a friend- Cons mentioned:Compatibility, Heat
Adequate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bad. Gets quite hot and sometimes it’sa little finicky and I have to unplug it and plug it back in for the monitors to work. Gets the job done though
I would recommend this to a friend - Cons mentioned:Compatibility
If your laptop doesn’t support usb 4 don’t bother.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m only keeping this for when my laptop eventually needs to be upgraded. I have this product gathered dust because as of now I can’t use it. Most dual screen adapters require your laptop to support usb 4. Do your research before you throw money away. This particular brand has always catered to newer laptops, they just ignore the rest of the market that use older laptops. This is the second adapter I bought from this brand that ended up being useless to me. Make your product compatible with more than just the newer laptops.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires an available USB-C port that supports DisplayPort v1.4 alt mode, USB Power Delivery 2.0 or 3.0 and MST features. The host device must support Multi-Stream Transport (MST) and DisplayPort 1.4 to achieve triple-monitor configuration. Please refer to the manufacturer of your computer for more information about your device. If you have any questions regarding our products, please contact our Technical Support Team and a specialist will be ready to assist you. Their information can be found on our website under the "Support" tab. Thank you.
Love me a good USB Hub. This one is great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a world of tech, sleek and grand, USB-C hubs, oh, how they command! They connect all with ease, With their ports, a fine feast, Data, power, and screens, all at hand!
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Is exactly what was needed for powering multiple tools.
I would recommend this to a friendJ5 hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love being able to have all my gadgets plugged in at once with space for even more devices.
I would recommend this to a friendUSB Dock
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced and does not work all the time. Have to plug and unplug to get it to work sometimes
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you.
- Cons mentioned:Price
Over Priced and Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pretty bad, got this thing to work sorta after having to restart my laptop while it was plugged in and even then the Ethernet port is finicky as hell and don't expect it to work right again if the usb-4 gets disconnected. not nearly as plug-n-play as I expected it to be and waaay to over priced for a peace of hardware that only works half the time. Granted it might be an issue with the USB-4 connecting to a USB-3, but I'm not about to do anymore leg work to figure that out. TLDR: buy something cheaper and more reliable
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires a computer to support DisplayPort alt mode (v1.4) and USB Power Delivery 2.0 or 3.0. As well as Multi-Stream Transport. Please contact our Technical Support Team for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Great accessory
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to in order to connect a keyboard and mouse to my screen dead phone. Was able to get into phone and retreive files.
I would recommend this to a friendMini Dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Mini dock and communication is fast. It is very useful because it has all the ports in one
I would recommend this to a friend- Cons mentioned:Heat
There’s better options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.USB ports no longer work after a few weeks, item gets hot.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab and a specialist will be ready to assist you. Thank you.
Triple Monitor Set Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife for her work from home set up. No issues while connecting three monitors.
I would recommend this to a friendGreat mini dock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed more ports to support my monitors and other equipment. This works perfectly
I would recommend this to a friendPerfect docking station
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect docking station for my setup - laptop, monitors, printer, etc.
I would recommend this to a friend- Cons mentioned:Compatibility
don't buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy if you have Mac, this item is not compatible with Mac
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The host device must support Multi-Stream Transport (MST) and DisplayPort 1.4 to achieve triple-monitor configuration. A host laptop without MST support can only connect to one additional monitor. The MST protocol is not currently supported by macOS. The display output is limited to mirrored mode when connected.
Happy so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great option for multiple monitors and pass through charging.
I would recommend this to a friendgood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, store employee was very knowledgeable and helpful.
I would recommend this to a friend- Cons mentioned:Price
Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly…a little on the expensive end of the spectrum as I later saw a similar item at another store for less money!
I would recommend this to a friend