Customer Ratings & Reviews
- Model:
- JCD397
- SKU:
- 6507855
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock's ease of use and overall performance, with many praising its simple setup and ability to support multiple screens effectively. The compact size and USB-C connectivity are also appreciated, providing extra ports in a convenient form factor. However, some users have reported concerns about the device's heat generation, compatibility issues with display mirroring, and insufficient power delivery.
This summary was generated by AI based on customer reviews.
wrong connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wrong item for my work project had to take back same day
No, I would not recommend this to a friendGreat Docking Station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to WFH, and is perfect to connect to multiple monitors
I would recommend this to a friend- Cons mentioned:Compatibility
It was good while it worked, then it quit.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The station worked fine for four months. Last night it decided to quit.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock comes with a 2 year warranty that allows you to replace a defective product for a new one. If you have any questions about the warranty process please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad sometimes it glitches but it rarely does that
No, I would not recommend this to a friendJust right
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has just the right amount of ports for all my stuff
I would recommend this to a friendWorked well with a Macbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems. Used on a Macbook and it worked very well.
I would recommend this to a friend- Cons mentioned:Compatibility
Don't know their products
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales kid said it would work w/ the computer I just bought w/ his recommendation. NOPE no port to support this mini dock
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. In order to achieve triple displays your computer must support DisplayPort Alternate. Additionally your computers must have the Multi-Stream Transport feature which is found on Windows computers. If you have any other questions please reach out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
- Cons mentioned:Heat
Wireless keyboard and mouse both just freeze
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless keyboard and mouse , both Logitech, just freeze at random times. Heats up above average expectation.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. Our customer support team is available to assist you to identify what the problem could be. You can contact our customer support team by visiting our website and clicking on the "Support" tab at the top right of the webpage.
Not as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not operate as advertised. The USB-C on the backside that says data and power is just power. Could not prove resolution
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock is advertised correctly. The USB-C port does support data and power, the data portion means that you are able to transfer data to a device such as a USB flash drive for example. If you are looking for the USB-C port to provide a resolution then you may be looking for a dock that provide video as well. For assistance with finding the correct docking stations for your needs I recommend reaching out to our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
- Cons mentioned:Compatibility
Does not work to power a laptop and monitor!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap! And my scrren goes black mutipke times throught my work day. This is the worse this i have ever purcahsed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires that a computer supports DisplayPort v1.4 alternate mode, USB Power Delivery 2.0 or 3.0 and Multi-Stream Transport features. Please refer to the manufacturer of your computer for more information about your device. Thank you.
- Cons mentioned:Power delivery
Great when it worked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a while then stopped passing power to my laptop
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that the power supply connected to the dock is functional. Test the power outlet and cables to confirm that they are providing power to the dock.
Examine the USB-C cable connecting the dock to your laptop. Make sure it is not damaged, and try using an alternate USB-C cable if available.
If possible, test the dock with another compatible laptop to determine if the issue is specific to your laptop or the dock itself.
Check for firmware or driver updates for your computer. Manufacturers may release updates that address power delivery issues or improve overall compatibility.
- Pros mentioned:Ease of use
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product and worked for two days Bought a cheaper one online and never looked back
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor Mini Dock requires with DisplayPort v1.4 alt mode and Multi-Stream Transport (MST) support to achieve triple-monitor configuration. As well as USB Power Delivery 2.0 or 3.0. ** Feel free to contact j5create Technical Support regarding the Mini Dock. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Doesn't work for Lenovo laptops double monitors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work on my Lenovo laptop when trying double Dell 23" monitors or even a single monitor.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires a computer to support DisplayPort v1.4 alternate mode to transmit audio and video signals and Multi-Stream Transport features. The Mini Dock is a PnP device. Please refer to the manufacturer (Lenovo) of your computer for more information about your device.
- Cons mentioned:Power delivery
Disappointing and fails to perform as described
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not provide enough power for pass through, fails to operate usb simultaneously.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The Power Delivery port supports up to 100W. It provides pass-through charge and additional power to the USB ports on the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. If you are using a low power-brick wattage, please use a a power-brick that supports 100W.
Had to Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box falsly advertized that this could power 3 monitors all at 60hz. Once you get into the instructions it stats it will only do 2 monitor at 60 and if using 3 it is only capable of 30hz each.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. The USB-C port on your computer must support DisplayPort 1.4 and Display Stream Compression for 60 Hz. Our customer support team can assist you with determining the problem and finding a solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
- Cons mentioned:Heat
Horrific
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrific!! Do not spend a penny on this. Over heats and will not work so hot you cannot touch it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock has an aluminum housing, this is meant to conduct heat away from the internal parts, it can get warm because of that. Especially since the hub is built with compactness and portability in mind, it is expected to observe that the aluminum shell of the USB-C hub gets warmer, especially if the USB-C pass-through charging and/or all ports on the hub are utilized. Please note that hotter operating temperatures can be expected. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
DO NOT RECOMMEND this j5create docking station
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit overheated within 30 minutes and shutdown. Luckily it did not damage my HP laptop. Not worth the money or effort.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. The hub can get warm, but should not overheat and shutdown. Our customer support team can assist you with finding the problem and solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
I should have listened to the bad reviews
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it two weeks and the ethernet port already does not work. All other ports still work
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. You will want to make sure that the Ethernet cable that you are using is not defective and is securely attached to the dock and network device. Our customer support team can assist you with finding the problem and solution. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Home owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Served my purpose well, I am so glad I purchased it
I would recommend this to a friendLimited Monitor Control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t recognize monitors individually. It acted more as an extension device. I couldn’t set any of my preferences for my monitors through this device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires that a computer supports DisplayPort v1.4 alternate mode and Multi-Stream Transport (MST) to achieve triple-monitor configuration. Please refer to the manufacturer of your computer for more information about your device. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.