Customer Ratings & Reviews
- Model:
- JCD397
- SKU:
- 6507855
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock's ease of use and overall performance, with many praising its simple setup and ability to support multiple screens effectively. The compact size and USB-C connectivity are also appreciated, providing extra ports in a convenient form factor. However, some users have reported concerns about the device's heat generation, compatibility issues with display mirroring, and insufficient power delivery.
This summary was generated by AI based on customer reviews.
Rarely Works Correctly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Monitors constantly go blank. Often takes multiple tries to register that it's even connected, and then when it does it shows the laptop screen on both monitors. Awkward structure, won't lay flat where you put it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .In order for the laptop to extend instead mirror the laptop must support MST( Multi-Stream Transport). MacBooks do not support MST, our customer support team can assist you with finding a product that is more suitable for your laptop. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Would not Recommend for Windows Laptops
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product because it is not compatible with windows 11. I connected this product to 3 different windows laptops, but the product didn't load the HDMI and ethernet ports. Windows kept saying that the connection might be limited for two of my laptops, and for my new Lenovo legion 7, the computer prompted me that the J5create USB-C device might be faulty. No drivers or troubleshooting instructions are available for this device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires that a computer supports DisplayPort alternate mode and USB Power Delivery 2.0 or 3.0. It will also require Multi-Stream Transport (MST) and DisplayPort 1.4 to achieve triple-monitor configuration. Please refer to the manufacturer of your computer for more information about your device. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab. Thank you.