Customer Ratings & Reviews
- Model:
- JCD397
- SKU:
- 6507855
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock's ease of use and overall performance, with many praising its simple setup and ability to support multiple screens effectively. The compact size and USB-C connectivity are also appreciated, providing extra ports in a convenient form factor. However, some users have reported concerns about the device's heat generation, compatibility issues with display mirroring, and insufficient power delivery.
This summary was generated by AI based on customer reviews.
Great item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item would definitely recommend this item
I would recommend this to a friendMultiple displays for laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised allowing multiple displays on laptop
I would recommend this to a friendCould be much better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it doesnt connect properly or freaks out if i have too many things plugged in. Disappointing considering its cost
No, I would not recommend this to a friendNot worth the cost
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loses connection at times for second screen, also the Ethernet speeds lag from time to time. When it is working correctly its great, but when its acting up its frustrating at best.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If you’re using high-resolution displays, try reducing the refresh rate or resolution slightly to see if stability improves. High refresh rates and resolution require significant bandwidth, which could impact connectivity with multiple monitors.
If possible, try testing the Ethernet connection with another network to see if the issue persists. Some routers or network settings can contribute to occasional connection drops.
Pretty cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides getting a little hot it's a great USB hub. I use to to run my extra monitor, keyboard, mouse and microphone no problem
I would recommend this to a friend- Pros mentioned:Overall performance
Surface book + adapter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with a surface book. Wish it would include the charger, but can’t complain for the price.
I would recommend this to a friend - Cons mentioned:Heat
Works until it heats up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for a while connected to a monitor, power cord and small speaker. Then a few weeks ago my monitor stopped working even though it worked well with two other computers. Checked it out and found it to be very hot. When it cooled the montor worked fine until the device heated up again in less than 5 minutes. Went back to the old device.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that the mini dock is placed in a well-ventilated area and not obstructed. Overheating can occur if the device is not receiving adequate airflow. Extreme ambient temperatures can contribute to overheating. Ensure the operating environment is within the recommended temperature range. Make sure the mini dock is receiving the correct power supply through a power adapter. Using an incorrect or underpowered adapter can lead to overheating. Contact our Technical Support Team, if you have any question regarding the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock. Their information can be found on our website under the Support tab. Thank you.
- Pros mentioned:Ease of use
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love you and give me more do I could get my work done fast
I would recommend this to a friend Tycost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great purchase for an all c connect computer. Runs two monitors with no problem.
I would recommend this to a friend- Pros mentioned:Ease of use
Just what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a big help to handle a larger work load. Relatively inexpensive and easy to use
I would recommend this to a friend - Pros mentioned:Usb-c
Perfect usbc hub from J5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent hub for extra ports from usb-c hub. Works great every time, very dependable
I would recommend this to a friend - Pros mentioned:Ease of use
Convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This makes managing wfh so much easier. Everything is connecting to this and plugs all into the computers usb c port.
I would recommend this to a friend - Pros mentioned:Ease of use
No download needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gadget and simple to use. It connects well with every device.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Docking Station
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Docking Station has been a life saver. It has made working from home with my laptop much easier.
I would recommend this to a friend - Pros mentioned:Ease of use
Mr
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best easy to use computer device ever purchased from best buy. works real good.
I would recommend this to a friend - Cons mentioned:Power delivery
not bad at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would have preferred 3 HDMI ins, but got an adapter for the 1 Display port - passthrough charge is only 100W so it doesn't charge the work Dell laptop (takes 130W) - otherwise, works quite well for my 3 monitor setup and is much faster than my prior docking station for data transfer
I would recommend this to a friend - Pros mentioned:Usb-c
All in one solution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions exactly as expected, great buy for on the go productivity!
I would recommend this to a friend - Pros mentioned:Usb-c
Mini Dock
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my new laptop computer extending to large monitors
I would recommend this to a friend Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build quality, the ports options are excellent. Especially its supports 4k 60fps. 100w pd charging capability. Slim and sleek design. Their packaging is exceptionally good. Worth for every penny!
I would recommend this to a friend- Pros mentioned:Usb-c
Expensive Paperweight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never felt compelled to write a review for a Best Buy product before, but WOW what a hunk of junk. I spent an entire night troubleshooting what might be wrong with my laptop setup, not once considering that the new mini dock I just bought was simply garbage. I bought this as an upgrade to another dock to be able to use displayport, which at first worked fine, along with the ethernet connection. However as soon as I connected my USB devices (razer gaming mouse, keyboard, speakers), all hell broke loose. All of my devices would randomly lock up and stop working intermittently with windows making it's chiming new device sound repeatedly. At first I thought it was a synapse issue so I did a reinstall of that, and everything else I could think of before realizing that the mini dock was sporadically showing an exclamation mark in device manager. It was also causing weird battery charge errors even though I had the charger connected directly to the laptop. At one point my monitor even started spazzing out and showing static, so it dawned on me that "hey, I there's nothing wrong with my PC. I simply bought a trash mini dock." I disconnected everything and reconnected through my old dock and haven't had a single issue.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the experience you faced with your j5create product. We do offer a 2 a year warranty for this product where we will replace your product should you experience any issues. Please contact our Technical Support Team, so that they can get more information from you and be able to have the opportunity to diagnose, troubleshoot and offer solutions to the problem. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Kind regards, j5create team.