Customer Ratings & Reviews
- Model:
- JCD397
- SKU:
- 6507855
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock's ease of use and overall performance, with many praising its simple setup and ability to support multiple screens effectively. The compact size and USB-C connectivity are also appreciated, providing extra ports in a convenient form factor. However, some users have reported concerns about the device's heat generation, compatibility issues with display mirroring, and insufficient power delivery.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great Docking Station
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Docking Station has been a life saver. It has made working from home with my laptop much easier.
I would recommend this to a friend - Pros mentioned:Ease of use
No download needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gadget and simple to use. It connects well with every device.
I would recommend this to a friend - Pros mentioned:Ease of use
Mr
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best easy to use computer device ever purchased from best buy. works real good.
I would recommend this to a friend - Pros mentioned:Usb-c
Expensive Paperweight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've never felt compelled to write a review for a Best Buy product before, but WOW what a hunk of junk. I spent an entire night troubleshooting what might be wrong with my laptop setup, not once considering that the new mini dock I just bought was simply garbage. I bought this as an upgrade to another dock to be able to use displayport, which at first worked fine, along with the ethernet connection. However as soon as I connected my USB devices (razer gaming mouse, keyboard, speakers), all hell broke loose. All of my devices would randomly lock up and stop working intermittently with windows making it's chiming new device sound repeatedly. At first I thought it was a synapse issue so I did a reinstall of that, and everything else I could think of before realizing that the mini dock was sporadically showing an exclamation mark in device manager. It was also causing weird battery charge errors even though I had the charger connected directly to the laptop. At one point my monitor even started spazzing out and showing static, so it dawned on me that "hey, I there's nothing wrong with my PC. I simply bought a trash mini dock." I disconnected everything and reconnected through my old dock and haven't had a single issue.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the experience you faced with your j5create product. We do offer a 2 a year warranty for this product where we will replace your product should you experience any issues. Please contact our Technical Support Team, so that they can get more information from you and be able to have the opportunity to diagnose, troubleshoot and offer solutions to the problem. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Kind regards, j5create team.
- Pros mentioned:Usb-c
All in one solution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions exactly as expected, great buy for on the go productivity!
I would recommend this to a friend - Pros mentioned:Usb-c
Mini Dock
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my new laptop computer extending to large monitors
I would recommend this to a friend - Cons mentioned:Compatibility
Does what it says.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what I need. But it stopped working and had to exchange it.
I would recommend this to a friend Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build quality, the ports options are excellent. Especially its supports 4k 60fps. 100w pd charging capability. Slim and sleek design. Their packaging is exceptionally good. Worth for every penny!
I would recommend this to a friend- Pros mentioned:Overall performance
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Replaced my non-working dell docking station
I would recommend this to a friend - Pros mentioned:Overall performance
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great It satisfies everything I want and neeo
I would recommend this to a friend - Cons mentioned:Heat
Pretty Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot and connection cuts out every now and then but otherwise is alright.
I would recommend this to a friend - Cons mentioned:Heat
All you can ask for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As all you can ask for. It does get hot after period of time.
I would recommend this to a friend Job well done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did exactly what it was supposed to do. Great for my consulting business.
I would recommend this to a friend- Pros mentioned:Size
Great dock
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what we need in a small package. Highly recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my work station. Easy to set up and organize wires.
I would recommend this to a friend Simple and easy to use.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allows me to run two monitors and a television from a single Thunderbolt 4 port on my laptop.
I would recommend this to a friend- Pros mentioned:Overall performance
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, works like it was intended and would love to purchase another.
I would recommend this to a friend External dock.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is fine for single use. My needs were greater and I had to secure a dock that coukd handle all device needs.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Does not work for Mac with more than one display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Macs with more than one display. It only mirrors all connected displays. This is in the fine print on j5create's webpage: "When using extended mode on Mac, all connected displays will show the same content." Indeed, this was my experience. The most annoying part about this is that this is a pretty big dealbreaker--why not put that on the cover of the package instead of having the buyer struggle through and spend an hour troubleshooting? What is the value of having users buy a product that obviously won't work for their situation (use a Mac...)?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The 4K60 Elite USB-C Triple-Monitor 10Gbps Mini Dock requires Multi-Stream Transport (MST) to achieve triple-monitor configuration. The MST protocol is not currently supported by macOS. The display output is limited to mirrored mode when connected.
- Pros mentioned:Ease of use
No drivers required...yay!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No drivers required...works great! Works great with two monitors.
I would recommend this to a friend
