Customer Ratings & Reviews
- Model:
- JCD3199
- SKU:
- 6557480
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers value the USB-C Dual 4K HDMI Docking Station with 15W Wireless Charging for its wireless charging capabilities, overall performance, ease of use, and variety of ports. The compact size and sleek design are also appreciated. However, some customers have reported compatibility issues, unwanted noise, and problems with the HDMI ports. Additionally, some customers have noted that it does not include a power supply and feel that the price is too high.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Hdmi
Broken Port
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for Christmas, but didn’t actually set it up until yesterday. One of the HDMI ports doesn’t work, and Best Buy won’t take it back because it’s been too long.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dock Dual 4K HDMI requires that your host device must support DisplayPort 1.4 for the "4K60 HDMI" to function. Please refer to the manufacturer of your computer for more information about your device
The "4K30 HDMI' requires an installation of a driver. Drivers are located on j5create website under the 'Support" tab. Thank you.
NICE ADD ON
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT. NO CONCERN ABOUT NOT HAVING ENOUGH PORTS
I would recommend this to a friend- Cons mentioned:Power supply
Great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprised no power cord came with this model. Otherwise a fine product.
I would recommend this to a friend Docking Station - USB-C Dual 4K HDMI
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek design. Its easy to use and this item was value for money.
I would recommend this to a friendNot 100% reliable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well most of the time but the wireless phone charger and laptop charger output doesn’t always work, about once a day I have to switch off the power supply and switch it back on.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Make sure your laptop’s USB-C port drivers and BIOS are up to date.
Verify that the power adapter meets the dock’s required wattage (140W via PD USB-C)
It’s ok, other better options out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hit is ok, I could not figure out how to get video out of both hdmi ports. I’m only using one of them.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Great Docking station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! The salesperson recommended it and Im so pleased.
I would recommend this to a friend - Cons mentioned:Hdmi
terrible experience and support
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience.. Purchased 9 months ago. - Ethernet does not work. used to -have to plug in/out for monitor to work -customer support-none- they say call or use chat.After holding on for 30 min, they said leave a msg or chat. When I go to website there is NO CHAT! -anything plugged into works sporadically- and I have 100w plug for it. -Best Buy geek squad said hardware issue, but past 60 days to return to them I do not recommend, very glitchy. wish I could get my $ back. I found an old hub (non J5) and used it and everything works fine, so its their hub issue
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If possible, test the dock with another compatible laptop or computer to rule out whether the problem lies with the dock or your current setup.
Test the Ethernet with another cable and a different port on your router to see if the issue is related to the cable or the network connection.
Make sure your computer is running the latest update version.
Please reach out to j5create’s technical support directly. They may be able to offer further troubleshooting or possibly a replacement.
Phone Support Hours:
9:00 AM to 5:00 PM Eastern Standard Time
Live Chat Support Hours:
9:00 AM to 6:20 PM Eastern Standard Time
- Pros mentioned:Ports
Great device best in the industry.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best product I’ve bought all year. The wireless charger is actually very fast and there are just enough ports for all of your adaptive needs. I literally can not live without it. It helps me to integrate all of my technological needs.
I would recommend this to a friend - Pros mentioned:Wireless charging
Get this, if you have a Macbook…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this docking station almost everyday for work making websites and applications. It hasn’t let me down yet.
I would recommend this to a friend - Pros mentioned:Overall performance
Streamers need this!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love this Helps with ALL my equipment needs!
I would recommend this to a friend - Pros mentioned:Overall performance
Good product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I needed. Good quality product. Plenty of connection types for a home office setup.
I would recommend this to a friend - Pros mentioned:Overall performance
Docking station
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and would recommend it to others, well worth the buy.
I would recommend this to a friend Great Docking station
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was worried about this working with my Razer laptop and it works. I have been using this Dock station for about 2 months and have had no issues with it. I didn’t even have to download any programs to make it work. The overall quality is great.
I would recommend this to a friend- Pros mentioned:Ease of use
Equipment Manager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to hook up and so far no issues while other co workers are having docking station issues
I would recommend this to a friend - Pros mentioned:Wireless charging
Does the job+!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is just what I was looking for! It allows me to connect my laptop to 2 monitors and has the bonus of wireless charging for my phone and AirPods. Very pleased.
I would recommend this to a friend - Pros mentioned:Wireless charging
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Need a power supply for best results. Powers the laptop and charges it well; connects my keyboard via usb and an external hard drive. Allows attachment to my large monitor. Highly recommend.
I would recommend this to a friend GREAT BUT MISSING/ HIHN SPEED CHARGER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WISH THAT THIS WOULD COME WITH high-speed charger CORDS.
I would recommend this to a friendFor Mac. Good not Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product but it doesn’t always recognize the third monitor. If the computer goes to sleep, I’ll have to disconnect and reconnect it to get it working properly. I have a MacBook Pro that is only a year and a half old, so it should work fine.
I would recommend this to a friend- Cons mentioned:Hdmi
Other alternatives available
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked without a problem for several months until the ethernet and hdmi ports suddenly stopped working.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more specific details about this issue. Their information can be found on j5create website under the Support tab. Thank you.
