Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the USB-C Dual HDMI Mini Dock's ease of use, HDMI functionality for dual monitor setups, and its compact size. Many appreciate the product's performance and the reasonable price point, although some experienced compatibility issues, particularly with Mac products. A few users also noted that the device can get warm during operation and has power limitations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Avoid
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work. Tried working thru manufacture, but they would not help via email. Trying took me past the return date on this junk. Eventually They said I paid shipping both ways for them to examine it for workmanship or materials, for a fee.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB-C Dual HDMI Mini Dock requires an installation of a driver for functionality. Drivers are available on j5create website under the "Support" tab. Please make sure you have full admin rights to complete the installation process. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Not what i wanted
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hub does not give me access to my second monitor, which is why i bought it. Anythingvelse works fine when plugged into it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your USB-C Dual HDMI Mini Dock. The USB-C Dual HDMI Mini Dock is cable of 2 displays. The driver must be installed in order for the dock to extend 2 displays. If you have any other questions please contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with the Surface Pro! Able to plug in multiple things like mouse, monitors, keyboard without any lagging.
I would recommend this to a friendBrand response from J5create Team
Posted .I'm glad to hear the device works great for your computer. Have a nice day!
Great Product - Simply and on task
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried couple of docking station devices, but this one really works straight out of the box - a True Plug and Play device.
I would recommend this to a friendBrand response from J5create Team
Posted .Thank you for purchasing our Mini Dock. I'm glad it works great with your computer. Cheers.
Great product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great when you need extra space + Ethernet connection
I would recommend this to a friendOkay for Windows, not for Macs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t workout too well with my MacBook Pro. I couldn’t connect my two external monitors with the hdmi ports as I hoped.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Depending on the OS you have, different instructions apply and if you could please contact our support team, a specialist will be more than happy to lend a helping hand Thank you.
Mini dock for Mac
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works really great but in hindsight, I'd have picked something with more USB ports.
I would recommend this to a friend- Cons mentioned:Compatibility
Don’t buy if you have a newer Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the packaging saying it will work with Mac, it will not display video on dual monitors on MacOS 13. This is a known issue (as show on their website) but currently no fix. It’s useless for newer Mac owners.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Drivers are available on j5create website under the "Support" tab. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Downloaded software didn’t work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Purchased to create two monitors (different images) to on M1 Airbooks. Downloaded software, didn’t work. Asked my cybersecurity trained son, still didn’t work. I’m guessing the issue is that Apple changed it’s OS faster than the company updated it’s software…?
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I sincerely apologize for the inconvenience your experiencing. Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Kind regards, j5create Team.
- Cons mentioned:Compatibility
Spend more for higher quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has stopped working and works intermittently and haven’t had 1 yr. not dependable
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you; in order to properly trouble shoot the device. Their information can be found on our website under the "Support" tab.
hdmi mini dock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product and i will buy again, in the near furture
I would recommend this to a friendGreat for laptop bag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With so many laptops only having USB-C on them, this J5 is a great travel piece for a person’s laptop bag.
I would recommend this to a friendBrand response from J5create Team
Posted .Its compact and lightweight design, making it great for use on the go.
You need a driver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Requires a driver for use, which was not stated on the packaging. Setup was not straightforward either. When using on Mac, you have to disable security features as the driver makes the Mac think the screen is being recorded, which also disables Notification Center and unlock with Apple watch. Spend a little more and get a docking station that’s plug and play.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Mac platform. Depending on the OS you have, different instructions apply. Please contact our Customer Service Team, so that they can get more information from you and a specialist will be ready to assist in resolving this. Their information can be found on our website under the "Support" tab. Thank you.
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well with my wife’s work computer. HDMI’s split resolution and the Ethernet cord didn’t click in.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We want to thank you for trying the JCD381 and providing us feedback on what different customers are experiencing, we would love the opportunity to find a solution to this matter. If you wish to contact the support team and allow us the privilege to resolve this, please contact the j5create support team on the packaging.
Respectfully,
j5create
- Cons mentioned:Compatibility
Doesn't work with Mac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with Mac - bummer. I haven't tested that with MacOS. I don't know why it is so.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Kishore, I'm sorry to hear the JCD381 is not working with your Mac. In order to determine compatibility and the root of the issue, I recommend contacting the support team printed on the casing to speak with a rep. An agent will be able to diagnose, troubleshoot and offer a working solution.
Respectfully,
j5create
Had 2 options, bought this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems cheap and connections already loose out of the box... But does the job. Definitely shouldn’t cost what it does.
I would recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you; in order to properly help with resolving the issue. Thank you.
Terrible device!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my 2019 MacBook Pro so that I could connect a second monitor. The performance of this hub is terrible. It has horrible screen tearing even when just scrolling text within a document or web page. There is no way to change the refresh rate of the device to fix it. This device isn’t a standard USB docking station either. With all the other ones I’ve used, I just plug them in and they work. With this one you have to download an application/driver and then give screen sharing permission to the app, which makes me nervous since this can be a security hole, i.e, how do I know that this screen share data isn’t being sent somewhere else. On top of that, the Ethernet connector isn’t showing up as a network device either and doesn’t work when plugged into a network and the USB-C power connection is loose and the cable keeps falling out. I contacted their email support about all this but never got a response. Stay away from this product!
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this, thank you.
Great little docking station!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little hub to connect laptops to larger monitors, keyboards, printers, etc.
I would recommend this to a friendnot enough ports
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would have worked fine if i wasn't setting up dual monitors, speakers, and camera. not enough ports.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Jason, not sure how many ports or what type of ports you would like to have. You may want to check out the JCD543 or 543P, JCD533 or JCD542.
- Cons mentioned:Heat
Gets very hot while in use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works. Does what it is supposed to do. But it gets very hot while in use. It will burn you.
I would recommend this to a friendBrand response from J5create Team
Posted .Hello,
If this device gets hot enough to burn you there may be a defect. I would suggest immediately discontinuing use and return it to the retailer where you purchased it. This docking station like all electrical devices will generate some amount of heat. The aluminum construction of this device will radiate more heat than a device with a plastic outer shell. This will cause the device to be warmer than you expect, but should not get hot enough to cause injury or damage. We really appreciate your feedback.
Thank you,
j5create