Customer Ratings & Reviews
- Model:
- JCD381
- SKU:
- 6201440
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are satisfied with the USB-C Dual HDMI Mini Dock's ease of use, HDMI functionality for dual monitor setups, and its compact size. Many appreciate the product's performance and the reasonable price point, although some experienced compatibility issues, particularly with Mac products. A few users also noted that the device can get warm during operation and has power limitations.
This summary was generated by AI based on customer reviews.
Great for office
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great when using laptop on a larger screen
I would recommend this to a friendBrand response from J5create Team
Posted .For needing to use a larger screen with your laptop, the JCD381 is a great choice since it also provides the user with Ethernet, pass through-charging and USB ports for peripherals all in one.
Sincerely,
j5create
Not worth it, needs optional power adapter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. To use a second monitor and have speakers you need to use the optional power supply, which the manufacturer doesn't offer through their website, and is not possible to purchase at BestBuy. I purchased a different brand to fit my need.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Mike,
Sorry to hear that you had trouble with the JCD381. The power supply is optional, you can use your device’s USB-C power supply with the JCD381. We also offer a power supply that will work with the JCD381:
https://www.bestbuy.com/site/j5create-75w-usb-c-charger-white/6406992.p?skuId=6406992
We appreciate your feedback.
Have a good day,
j5create
Decent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works good enough for last minute solution for needing a quick replacement
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Locating the right replacement at the last minute is never great, but we're glad to hear the JCD381 was what you required. If needed, technical assistance can be obtained via email, chat, or phone and a rep will gladly assist.
Appreciatively,
j5create
Great product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really needed this for my new computer Excellent product.
I would recommend this to a friendBrand response from J5create Team
Posted .Mancave, I'm excited to hear the JCD381 is working to your expectations. If in the future you have any questions or concerns, please don't hesitate to contact us at your earliest convenience and a rep will be happy to assist.
Appreciatively,
j5create
- Cons mentioned:Compatibility
good while it lasted, poor techsupport
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, they don't have drivers for MacOS BigSur 11.1, and having spent so much money on this, it does not work. Stay away from this if you have or have plans to upgrade your mac to 11.1
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I regret to hear your disappointment with the situation. Our developers are currently working on the software drivers to make the JCD381 compatible with MacOS Big Sur. As of today 12/23/2020 we do not have an ETA for when they will be released. We will post an announcement on the j5create website when the drivers are released. We appreciate your patience.
Thank you,
j5create
- Pros mentioned:Hdmi
Good multi-port adapter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a multiple port adapter to include an ethernet port, this is the adapter to purchase. Not too expensive.
I would recommend this to a friend - Cons mentioned:Compatibility
Compatibility Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this was a bust. Item was not plug and play Mac compatible. Driver software didn’t work with the latest OS. Definitely would not recommend.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that this happened to you! Since your review we've improved all of our devices and work hard to make sure that our drivers stay up to date with the latest OS. I hope that you would consider giving us a second chance so we can show you the difference!
Thanks,
j5create
simple docking station
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy hookup to HDMI cables, easy connection to ethernet cable
I would recommend this to a friendBrand response from J5create Team
Posted .HDMI, Ethernet and USB ports for peripherals make a great add on and we value your time for leaving a review.
Cordially,
j5create
Complicated and laggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First the ports are not both 4K, one is and the other one is 1080P. There's a series of steps you have to do before connecting the monitors or the ethernet port with the drivers. and the biggest problem is the latency, both monitors (high end editing monitors) were laggy as a 19FPS video in slowmo. If you are considering this adapter for gaming or video editing or even to play videos from YouTube, please choose another option.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you; in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
Mini Dock failed to match expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy to get the Mini Dock set up to show both monitors. However after 2 days of working great, now only one monitor works . . .
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that you have the latest drivers installed on your computer. Outdated drivers can sometimes cause compatibility issues with external displays. Visit the your computer's manufactures support website and download the latest drivers for your specific computer model. You may also want to uninstall and reinstall j5create drivers once more. ** If you require further assistance; please contact the j5create Technical Support team and they will be glad to further assist if necessary. Their information can be found on our website under the "Support" tab. Thank you.
- Cons mentioned:Compatibility
Product wouldn't work in clamshell.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product would not work without special drivers which do not exist but in "beta" status. Also the product would not work in clam shell mode based on the "beta" drivers. Spend the money and get a true thunderbolt 3 hdmi adapter.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .BM1287, We're sorry to hear the JCD381 did not work for you in Clamshell mode. In order to better understand the situation and offer solutions, we encourage you to please contact the support team and a rep will gladly assist you.
Respectfully,
j5create
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after two weeks! Very poor quality for what I paid for it. Got a cheap one to replace it. We will see…
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information from you, in order to narrow down the exact issue you are experiencing. Their information can be found on our website under the "Support" tab . Thank you.
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mini docking station is perfect for my home office.
I would recommend this to a friendBrand response from J5create Team
Posted .Using at home, or at the office; the JCD381 supports displays, Ethernet connectivity and USB ports for peripherals - it's sturdy build make the dock a one-of-a-kind in the market.
Cordially,
j5create
- Pros mentioned:Ease of use
Easy to use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the price. Took me two minutes to download the drivers, plugged monitors in and I was up and running!
I would recommend this to a friend - Cons mentioned:Compatibility
Easy Returns
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Per the Geek Squad tech, it would not work with the monitor, computer set up I was doing. Best buy took it back no questions.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Proper functionality entails downloading and installing a driver on a Windows or Mac platform. Depending on the OS you have, different instructions apply. ** Feel free to contact j5create Technical Support if you have any questions regarding our products. Their information can be found on our website under the "Support" tab. Thank you.
Didn’t operate as advertised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not perform as stated. Upon plugging into my Mac, I was unable to get video to work and ultimately learned that the device was not in fact set up to support video on a Mac. I ended up returning it, disappointed.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello Flandai, I apologize that the JCD381 did not work for your Mac. If you are running an M1 chip, we are working on a driver update to be compatible. We also have PnP devices which require no drivers. If you are interested or have any questions you wish to share with us, our contact information can be located on j5create website. Respectfully, j5create.
Not great for what it costs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The main problem is the power cord for the laptop, that is supposed to plug into this dock keeps coming out. While working on the computer I get a notice that my battery is almost dead. The plug just slips in an out. You would think for 100.00 it would be better quality.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Icrib, I regret to hear about the JCD381 giving you a hard time. This could be due to a factory defective mini dock and in such cases, we strongly suggest calling in to support and an agent will be able to narrow down the root of the issue. Afterwards, you will be provided with options.
Thank you for your time and we hope to earn your trust again,
j5create
Serves as a doc station for my Surface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All in one solution for connections for my Surface
I would recommend this to a friendBrand response from J5create Team
Posted .Compatible with Windows and macOS', the JCD381 supplies you with connectivity for 2 monitors, Ethernet and USB ports for peripherals. Obtaining a more stable, faster internet connection is only minutes away.
Appreciatively,
j5create
- Cons mentioned:Compatibility
DO NOT BUY IF YOU OWN A MAC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not compatible with new Macbooks even though the packaging advertises it. J5Create doesn't have a driver developed for MAC and IOS. Waste of time and money.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Spencer, I'm sorry to hear of your experience with the JCD381. If you have an M1 Mac, at this time, we are still finalizing compatible software. We do have an "On-Hold" list available for those in this situation and if interested in being placed on the list, feel free to reach out to support and an agent will take your information and once drivers are available, you will be notified. I apologize for the inconvenience and hope to hear from you.
Respectfully,
j5create
Dont' but it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this based on the description that it would provide the means to expand the limited ports on my laptop and further provide the ability to add dual monitors. Not only does it not support even a single monitor, the help j5create provides is abysmal. After an initial response with some limited suggestions, none of which worked, they refused to offer any additional help, even after reaching out through the e-mail they offered.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! I'm going to forward this to my Customer Service team so that they are made aware of past issues. Since your review, we have far and away improved our customer service training and made sure that issues like this in our products have solutions that are easy to communicate and explain to our customers. I hope that we can have you back for a second chance so that we can show you!
Thanks,
j5create