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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 188 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers recognize the USB-C to Dual HDMI Multi-Monitor Adapter for its ease of use, overall performance, and HDMI connectivity. Many find it reasonably priced compared to docking stations and appreciate its simple setup. However, some customers have reported compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 188 reviews
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works as advertised with no crashing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Drivers loaded automatically if needed. Currently switching between my 2016 Acer laptop (personal) and my Lenovo Thinkpad (work) and works perfectly. Since I rarely use the 2 extra monitors for personal computing, I typically have this device connected to my work laptop and the 2 monitors with one of the monitors having an additional HDMI cable (2nd port on monitor) connected to my personal laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seeing double

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment for the use with multi monitors. Works amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed to work as described, I passed it on to my husband who is using it now.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Lasted 4 weeks, monitors went black often

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This j5 product is not good quality. Malfunctions occured with my dual monitors after 2 weeks. They would unexpectedly go black, it was just one or both. For unpredictable periods, and there was nothing I could do to fix it in the moment. replaced the hdmi cords, the power adapter and after another 2 weeks, I replaced this j5 hdmi splitter with Inspiron’s version. This finally fixed the issue. Bestbuy won’t refund me or give store credit because it has been over 15 days.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      If you have more specific details about the issue, please reach out to j5create customer support team for troubleshooting. Thank you. j5create

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Portable and high quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable and high quality. I recommend the purchase if you want to use 2 simultaneous screens.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    For personal use great... business look elsewhere

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but if you have to use it for company business it will trigger the Firewall and needs to be cleared by IT.

    No, I would not recommend this to a friend
    • Brand response from J5create Team
      Posted .

      If you do not have administrative privileges on your computer user account, you will have to contact your system administrator, IT or help desk, and request that they install the driver software on the computer's local Admin account. j5create

  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    No issues returning product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought this was the device I needed to operate my monitor to work. Unfortunately, the device was not compatible to my monitor and Mac book. However, was able to return the product with any issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well Done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, worked well monitors, no lag was noticeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems good so far, a couple glitches

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be working but sometimes the screen goes out. That happened twice over 2-3 weeks. Unclear if this is due to the adapter or some other issue. Otherwise, the adapter is connecting well to the additional screens.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item worked using my ROG laptop and acer monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    HDMI USB-C

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was good and useful. I needed this to connect my extended monitor. It works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Use-Friendly and Effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was very simple to use. However, be aware of the required software. Once downloaded, though, everything runs smoothly. It's definitely worth the amount you pay for the convenience of using multiple screens.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made everything for my pc easy and organized honestly

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi

    Rated 5 out of 5 stars

    it is what it says

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got this to connect my 2 monitors to my pc to have duel monitors.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality, serves the purpose , good price point

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has saved me from having to buy a more expensive solution for my two HDMI compatible monitors. Works great, I haven't had a single issue with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as described

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issue with getting the adapter to work even without driver update which is recommended to install however this was used for a work provided laptop which was then connected to two monitors. Definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is it me or the item?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if it's my computer or the item, but it would not work with two monitors, which is what I was trying to get it to do. I ended up plugging one monitor into my desktop with an HDMI cord then using this item in a USB port for the other monitor. It did not work in four of my USB ports.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Not overly impressed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to work on my Mac Mini. The adapter did not work straight out of the box. I went to the company website and discovered I needed to download drivers from their site. I didn’t want to take that chance, so I used it in my HP laptop. It started off great but HDMI ports kept going in and out. The 4K port worked fine.

    No, I would not recommend this to a friend
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