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Customer Ratings & Reviews

Jabra - Elite 65e Wireless Noise Canceling In-Ear Headphones - Titanium Black-Angle_Standard

Customer rating

Rating 4 out of 5 stars with 160 reviews

78%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 25 Reviews mentioning:
  • Rating: 4 out of 5 stars

    Pretty good speaker sound for music.

    Posted
    Kwalker69
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The music sound is pretty good. The Bluetooth phone option is pretty good as well. You can't stow the ear buds so they get in the way all the time working.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent headphones

    Posted
    JBarber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great sound for music and using the phone. Comfortable to wear for extended periods

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great wireless headphones

    Posted
    Pictureman4u
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best wireless noise cancelling headphones I ever had. Great for working out, listening to music I love the Jabra app that controls the EQ and soundscape.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent for calls, passable for music

    Posted
    NotBobMontgomery
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Jabra Elite 65e headphones are a solid overall choice, but those who are serious about their music will find the sound quality lacking. The 65e is very comfortable to wear and easy to use. With built in controls for Siri and Google, it makes an excellent headset for calls. The comfortable neckband stays in place while you move around, with no rubbing sounds from contact with clothes. Outstanding battery life means you can use them all day, and the active noise cancellation works quite well. Sound quality on calls is extremely clear on both ends. The only weakness is in the audio playback. The dynamic range of music is stilted, giving it a bit of a hollow/muted sound. If music is your primary usage, you might want to look elsewhere. Overall, an excellent set of phones for calls and casual music listening.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headset for travellers

    Posted
    KOEN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Have been trying multiple devices, but this one came out strongest. Was important for me to make sure I could do phone calls without issues on receiving end. In addition works great for listening to music with equilizer app. Also fits my ears perfectly

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product but I got a lemon

    Posted
    Docjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After speaking with store associate I settled for this model due to noise cancellation. It worked great for me working outdoors and next to a high resolution engine all day. Was able to hear music without any issues and as long as engine was at an idle when I was outside vehicle I could conduct most calls perfectly. I think I got a lemon because after owning for about a month and a half it stopped charging, currently awaiting replacement from manufacturer which was a relatively smooth process as well.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    First use great, then subsequent mic issues

    Posted
    Daniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought these in-ear headphones for use while I cycle indoors on a smart trainer, both for listening to classical music and for talking using the Discord app. The first use with Discord worked perfect, everyone else could hear me OK, however on subsequent uses the other people cannot hear me speaking. I didn't change any settings or how I wear the headphones, so totally stumped why the low mic levels. If this continues I'll have to get a refund.

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello Daniel. We are sorry to hear that you have connection issues with the Discord app, an app not supported for Jabra devices, while using the Jabra Elite 65e. We would suggest resetting the Elite 65e by following these steps: Ensure the earbuds are powered on and you are not on a call. Then simultaneously hold the Volume up button and the Multi-function button for 5 seconds.
      You will then need to re-pair the earbuds. Daniel, please reach out to our support team if you have any further questions. https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. We are happy to assist you. Thank you for your review. Jabra

  • Rating: 4 out of 5 stars

    Well rounded headphone

    Posted
    Doggy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    These Jabra head phones are great. Call quality is superb and with the app I can adjust the EQ to perfect sound for music. Comes with 3 different size ear pieces for a good fit. Really like how they vibrate with incoming calls

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great headphones and great value

    Posted
    NJ1193
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Absolutely love these - they sound great, stay in my ears while running/working out, and have great battery life. I have enjoyed these quite a bit, and they rank #1 so far on my list of headphones. One of my favorite features is that when you put the earbuds back in your ear, music starts playing again (just like a flashy competitior's product). Highly recommended.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Quality for phone w mic, after 4 m. not charging

    Posted
    gphy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best I've had for talking and listening on phone, plus great quality for music. Sync's well with convenient voice option. Not as good as Bose for noise cancellation. Would be 5, however after 4 mos. of use won't hold a charge.

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello gphy - We are so glad that you enjoy the ease of connectivity and great music and phone call quality with your Jabra Elite 65e! We are sorry that the ANC feature did not meet your expectations and that your Elite 65e is not holding a charge. This is not what you should expect, and we would like the opportunity to assist you. Please give us a call or send us an email: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. Thank you! Jabra

  • Rating: 5 out of 5 stars

    Love it

    Posted
    AmeliaSelene
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Blocks out noise really well. Easy to use. Comfortable to wear. Music sounds loud and clear. Easy to connect to devices

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best ANC ever!! Jabra 65e

    Posted
    Madamej117
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I shop of noise canceling headsets. These are by far one of the best!! I get great feedback from callers tht comment on not hearing my background noise > music, road noise, talking, etc. I love the comfort in my ear and around my neck. Love these Jabra 65e!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Well rounded for every use

    Posted
    psyclopps
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    So far, I am finding these headphones to be very well rounded and are turning into an awesome daily driver with very few faults I can find. The box and items inside seem well designed with a nice appearance of quality and not a whole lot inside. The headphones are nicely presented upon opening and you will also find a small manual, additional headphone ear buds and hooks, a nice cloth carrying pouch and a USB cable. The unit was smaller than I expected having tried multiple behind the neck headphones over the years. The ear bud portion feels rather well built. The cables feel strong and hold their shape pretty well. I believe this is by design to best keep the microphones on the right side close to your mouth for phone calls. The base neck portion is sturdy and very slim. They have a great grippy silicon texture to them so they will not slip very easily around your neck with normal wear. The design is not flashy at all and I would describe it as more functional, they are not bad looking by any means though. Pairing is straight forward like any Bluetooth earbuds and works best with the Jabra + software if you want to fine tune the EQ and update the firmware. It is not needed but nice to have. Audio quality is very good. I tested them walking outside, doing office work, at the gym and going to bed. One battery charge lasted me the whole day with LOTS of listening. Walking out side I used the ANC feature and it did a very good job of blocking most of the static from the road while letting it just enough important audio like cars and cross walk signs. I took a few calls and it was very clear on my end with the caller saying the same. Office work was music with the pass through feature engaged. It does a very good job of allowing all ambient sound in while not overpowering the music. It does sound a little amplified though and can be annoying over extended periods. So when no one was around I turned it off and just concentrated on my music and podcasts. My gym usage was surprisingly good. I usually get lots of interference at the gym with Bluetooth headphones but had no issues with this headset. The music came in loud and clear with good quality. The ANC was perfect for the gym as it eliminated all the background music, conversations and most of the sounds of the weights. The water resistance is IP54 rated so it should do a decent job protecting against sweat and rain but I wouldn't try to get it more wet than that. This might have become my favorite gym headphones partly because of the audio quality / ANC and partly because it stays in position on my neck perfectly due to the grippy texture. Bed time music was a good experience since I could just concentrate on music so lets talk about audio quality. If you are used to any high quality wired headsets, you will instantly notice the music is a little more muddy due to the use of SBC profile. The website and box didn't describe what Bluetooth profiles were supported and only say Bluetooth 5.0. I checked developer options on my phone and it wouldn't change from SBC mode so it appears there is no APTX or LDAC (high quality) profiles present. That being the case, the music did sound very good overall but I think you will need to adjust it with the EQ in the app to get a good setting you like. I was curious about the Bluetooth 5.0 as it is supposed to make larger range connections with your phone possible but I didn't see much improvement from the normal 30 or so feet over Bluetooth we have become used to over the years. Bluetooth 5.0 is also supposed to make file transfers and battery life better which were both hard to test since my phone I tested it with supports 5.0 and I didn't have another phone to test it with a different version. From my experience though, the firmware updates transferred relatively quickly and battery life was exceptional as it lasted me pretty much the entire day. You battery life will go down with ANC enabled. I give this headset a 4 out of 5 as it is very high quality and is well worth a purchase. I only took a star away for little details I would like to have seen, mainly support for APTX, high water resistance rating and something other than micro-USB for charging. Those are little gripes so if that doesn't bother you, you will probably enjoy these very much.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for Music not yet for Calls

    Posted
    jailoliv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    These were my first wireless noise-canceling in-ear headphones and for that reason, I didn't have any experience with a similar device. I tried not to compare with an over the year type to be true to the audience target this was meant for. One feature that I really like is the neckband. Although I do like the ones with no wires, I never feel comfortable exercising with them. No matter how they swear they wouldn't pop out of your ears, they do even if it's just once in a while. The Jabra Elite 65e is less likely to happen in my experience so far and I do exercise at least once a day. To me, what really matters is comfort and sound quality. Comfort was not bad but I couldn't stand using them for more than a couple of hours in my ears. This is a common problem for me and you may not experience it the way I do. As for sound quality, this will not disappoint many people, even audiophiles like me. Good base for this type of device. There were no statics with iPhone 7 Plus or iPad. Call quality, however, was a mixed experience. For me it was excellent but people at the other end complained about echo. I couldn't figure out the right settings - if any - to fix that. Noise cancellation cannot be compared with an over- or on-the-year device. It does work and it's good for a walk or run in the park but for complete isolation from the world outside and comfort, I always find myself going back to over-the-year headphones. The main issue so far is the app for customization. It could be a lot better but to be fair, I have the same problem with apps for other brands such as Sony. Maybe the issue I had with phone calls could be easily fixed with the app if it was better designed. I would give five stars for sound quality, a.k.a. music, three for phone calls, noise canceling and comfort, and two for the app. I may be mistaken but all but one of the issues above may be fixed with a software update, especially considering that these headphones have 3 mics. I would easily change my rating to five stars when those fixable issues are addressed.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not as good as I had hoped

    Posted
    CAdreamin1

    I purchased the Elite 65e in hopes of finding a good all around set that would work well on my commute, on daily Google Hangouts/Meets, and on the occasional plane trip (to replace my aging Sony over-the-ear noise cancelers). I tried them with an iPhone 7 and a couple of MacBooks. The Good: - Nice rich basey sound for music - Very good passive noise isolation due to earbud fit - Helpful voice and tone assistance - Effective "hear through" mode - Good companion app for changing equalizer signatures, ANC/Hear-Through on-off and various other settings. Also includes pink noise and ocean wave tracks. - When not in use, earbuds click together with magnets and auto power down, making it easy to keep them in reach for next use - Nice quality build and premium feel, including carrying case The Disappointing: - Call mic quality was not good at all in anything but a quiet environment, and thus not effective for most of my call scenarios. This was especially disappointing given the reviews and marketing claiming superior call quality. I tried with both the phone and the MacBooks with same result. - Frequent dropouts on busy NYC streets. - Neckband, although attractive and a nice fit, started to feel heavy on my neck after wearing more than 30-60 minutes. Defeats the desired convenience of wearing them all day so they would be in easy reach. - ANC not very effective, either blocking noise from being heard or improving call quality for other party. I really wanted to like the 65e with high hopes they would meet all my needs, but in the end they fell short on too many fronts.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing noise cancelling headphones!

    Posted
    stangapds
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    These are great noise cancelling headphones! Jabra has really nailed this one right out of the park. Overall the sound quality far exceeding my expectation. The mobile app lets you configure the EQ, it produces quite an amazing level of low end, and the ear bugs fit and seal perfectly in my ear. The ANC definitely helps in certain cases, but it does drastically decrease your battery life. I actually ended up seeing closer to 6-7 hours of use before needing to recharge the battery. I was using them in fairly noisy environments so it was definitely being tested. I specifically found them great for using with the lawn mower. They isolate the outside noise and allow you to listen to music at a more moderate volume. The carrying pouch helps keep the headphones protected a bit and the magnetic sensors on the earbuds worked most of the time. The build construction is solid, but the neck band could be slightly bigger for people with large necks. These things really excel especially when you use them for calling people. The ANC and microphones really help this achieve a phenomenal call quality, this is where Jabra really shines though with these headphones. If you're looking for an amazing, affordable pair of bluetooth earbuds with ANC, look no further. This pair will not disappoint!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Comfort+Usability+Voice Clarity+Phone Functions

    Posted
    TECHBEENGOOD
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 100 ContributorTop 100 Contributor

    I like the sound of these Jabra Elite 65e Wireless Noise Cancelling In-Earbud. They easily match my preferred sound profile. I like accurate, natural bass and good detail. Their comfort, ease-of-use, voice clarity, and functionality for phone use are real winners. I can easily recommend these earbuds, with a few caveats noted in my review. SETUP: The more time I spend with my electronics, the more I realize that ease-of-use is at least as important as my obsession with sound quality. Jabra could be a bit more helpful here, as their "Get Started Guide" shows the very important Sound+ APP inside it's cover, but makes no other mention of it. Do yourself a favor, and download the APP while you wait for that 1st charging. With the App installed on your phone, you can set aside the "GET STARTED" guide I will give kudos for a guide you can read without magnifying glasses and with genuinely useful diagrams. But, it's the APP that has a USER MANUAL under the DEVICE ICON. Save yourself time and go directly here. COMFORT and FUNCTIONS: With the Jabra Sound+ the PAIRING process is fast. The control for ON/OFF/BT/Phone use sits between nicely separate UP/Forward and DOWN/Reverse controls, along the right "arm" of the neck band. You're ready to play music. All three buttons are really raised and really easy to locate while out-and-about. There are only 2 controls on the left neckband "arm" which control noise cancelling and MUTE/VOICE/SIRi, etc. The earbuds are very lightweight and it was easy for me to get a good fit. I'm a big fan of the oval shaped gels and the "wings' that Jabra employs. These earbuds sit in your ears without fuss and fiddling. The neck band is fairly comfortable, and "disappears" quickly enough, but it seems designed for the average to smaller neck sizes. SOUND and Noise Cancelling: Accurate, detailed. Exceptional voice quality for phone calls. For overall sound, there is a nice surprise for you: in the APP, under the HOME ICON, touch the GEAR ICON, then Audio Experience, then Music equalizer, and here you discover a 5 Band Equalizer, music controls, and a quick RESET to start over. Nice, if buried deeper than necessary. Other controls are here under the GEAR and simpler adjustments are just under the HOME icon. Noise Cancelling is on board. This is not the "blackhole" silencing some other headphones can provide, but it can certainly quiet down a droning engine. COMPLAINTS: On my iPhone6 I found that the noise cancelling was critical to getting high quality sound from the Jabra Earbuds. When I defeated it, sound quality took a bad turn, losing bass and volume. But, I also had another odd quirk, which may or may not have been contributing to my results. The APP was actually PAIRING with my iPhone6, twice. Working with Jabra Support is a pleasure, as they take whatever time is required to sort out problems.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful Light Weight Design

    Posted
    Txstatesal
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    The name titanium black felt heavy and I was wary that it would weigh a lot on my neck. Well, that is not so. From the moment of unpckaging there's this beautiful silicone body of the headphones which feels so nice on my neck. The headphones come with different ear gels, a charging wire and a nice zipper pouch to keep it safe. Voice clarity is the best I've ever had in a pair of headphones. I'm on the go a lot and many of my calls are taken by phone. Other headphones get complaints from my callers and these allowed me to accomplish my work. As you can see I'm at the gym and the noisy speaker didn't affect my listening experience! The Jabra app is interesting and I hope it evolves to have more sound presets. Ecause three is just to limiting. You can tailor how you listen to music and your calls which is a big difference maker. I enjoy there being bass in my music but treble in my calls so I love that I can change that as I need it. I'm sort of nervous thag the charging port on the neck band doesn't have a cover for when I'm not charging which means dirt or dust can fall in there. These are my work headphones so I'm glad the design is very luxe so that no one can question how much fun I'm having with my headphones. I keep asking people out of politeness to see if they can hear me okay and my feedback is that I sound very clear. So I'm enjoying my 65e's quite a bit!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Another great headset from Jabra

    Posted
    LouRevue
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    I wasn't all that impressed with Jabra as a headphone maker however between this, and the 65t's, I'm a fan. The 65t are probably one of the best wireless earbuds out there in terms of sound quality and price. While I'm not that big a fan of neckband headphones like this, given these were the same line as the 65t's, I had to give them a shot. Not surprisingly, these are just as good as the 65t's and add noise cancellation feature to them. Sound wise, these are very good for pretty much any range of music. There's not a whole lot of bass with these but just good enough. Highs and mids are pretty spot on so no complaints there. In the box you get the usual assortment of goodies. This comes with a neoprene carrying case which is nice as well as some extra earbud tips. Battery wise, the website says you should get about 8 hours with noise cancelling on and 12 without. As far as fit/finish, these are pretty good all around. I don't like neckband headphones since some of the ones I've tried aren't very comfortable and it "feels" like you're wearing something around your neck. With these, don't really have that sensation and can barely tell they're on unless you start moving around. All in all, I'm quite pleased with these both from a functional and aesthetic perspective.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best neck band headset thus far!

    Posted
    MrDC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got a pair for my wife a month ago. She absolutely loves them. Their just jam packed with features. I figured I'd out do her and picked up the Bose qc30, Returned them the next day. I picked up the jbl 150n, they were no comparison. Returned them. Ordered online the Sennheiser hd1 and 1more triple driver neck band. The reviews on these two were mostly 5* so I figured they would be awesome. To my dismay they could not compair either. They were returned and so I ended up coping my wife and picked up the 65e. Man they are awesome. The sound and music quality top notch, bass is crazy. The ANC is perfect. The call quality is ridiculously good. My wife works in the dialysis field and when on a phone call with her with those machines alarming in the background, they can be defining to the person on the other end of call. Now when I call her all I here is her sweet voice. Bravo on the NC 3 mic system Jabra. Jabra did a fantastic job with these. Keep up the great work Jabra.

    I would recommend this to a friend