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Customer Ratings & Reviews

Jabra - Elite 65e Wireless Noise Canceling In-Ear Headphones - Titanium Black-Angle_Standard

Customer rating

Rating 4 out of 5 stars with 160 reviews

78%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 3 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-16 of 16 Reviews
  • Rating: 3 out of 5 stars

    headband format, noise cancelling, liveable flaws

    Posted
    dronedad
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    I'm not totally sure what to think of the headband/neckband style of headphones, or neckbuds as I've seen them referred to. They're definitely made for activities and they definitely get in the way of said activities if not implemented correctly. This latest offer from Jabra steps it up in a number of ways. The headband for this pair is a little more sculptured to fit the back of the neck and sit comfortably on your clavicle. This keeps them from flopping around as much as some others. Active noise canceling is out of this world, probably due to the use of 3 microphones internally to drive the noise canceling. They also use these 3 microphones to give you a "boosted ear" mode which is kind of cool, but I'm not sure what you'd use it for unless you're hunting big game. The active NC seems to get better and better with every pair of headphones I put on, everyone is trying to match Bose's capabilities. Jabra is right up there with Bose and Sony for the amount of presence that you DO NOT feel when the active noise canceling is on. Battery life goes down quite a bit from 13 hours to 8 when you use the noise canceling, which is less than stellar. Also, Jabra has insisted on including another semi-useless app that has the ability to change the sound profiles and make sound adjustments. Now to the loss of a star. These kinds of headphones are BEGGING to be used on an airplane. Or in a vehicle, but the noise canceling is a feature that many seek out for flying. Why then has Jabra omitted a hardwire plugin for these headphones? These phones are sweat resistant, which is appropriate for activities but not water resistant like some of their competitors at this price range. Unfortunately, the ~2 bills price range is littered with headphones doing active noise canceling and I can't say this is my first choice. If you have to have a neckband/neckbuds then you'll like these, otherwise, score yourself more features at the same price elsewhere.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not very good ANC

    Posted
    Bluenycom

    I bought it for an upcoming trip to Asia. I have good experience with Jabra Elite Sport (truly wireless). It has good design and setup was easy. The sound quality and call quality are very good. Ear tips (S, M, L) are not as comfortable as I like, but tolerable. I figure I'll grow into them. The main issue, the reason for me to buy this, was the ANC. It didn't seem to be very effective. I tested on the car where there is constant noise, the kind of noise that's normally reduced by ANC. It worked but not as dramatic as I thought. My wife has an old Bose QC 20 for me to compare. It was a noticeable difference!! I then thought maybe plugged-in vs bluetooth is the problem. I then bought a Bose QC 30 for comparison. Sound quality (both music and call) wise, the Jabra is better. To my ears, the QC 30 is better in ANC and comfort (very nice eartips). I returned the Jabra 65e. Sound quality during a flight is not as important to me. The goal really is to reduce background noise so I can hear whatever I want at a reasonable volume. With ANC on, I kept the volume at 30-40% percent. With ANC off, I'd have to increase the volume to 70-80%, not very good for the ears for a 10+ hours flight. Comfort is also another important thing for a long flight. No matter how good the sound is, if it's not comfortable, then it's basically useless. I think this Jabra is good for its price if it fits your ears. The sounds is excellent. To my ears, it's just not as good as Bose for ANC.

    I would recommend this to a friend

    • Brand response

      Jabra

      Hello Bluenycom. Thank you for your review. We are glad to hear that you like the overall fit and feel for your Elite 65e. The ANC is always depended on the right fit of your headset. Every ear shape is different. The Elite 65e comes with 3 different sized ear-gels and ear-wings. Often one has to try different size scenarios to achieve the ultimate fit for noise cancellation. Jabra

  • Rating: 3 out of 5 stars

    Good Sound, bad interface

    Posted
    KnoxVegasGeek

    I really wanted to love these headphones, but the way they connect and function just won't let me. On the Good Side: Sound is GREAT. ANC works well, fits my ear well also. The So-So: Microphone isn't all that awesome. I have 2 different Plantronics single-ear models that have significantly better microphone performance than these did. Skype calls were a big need for me, and I was kind of disappointed here. Also, the battery only seems to last 6-7 hours if you use ANC, not the 13 hours shown. Lastly, the range and connectivity is mediocre at best. There are many pauses/stuttering audio even at 5-10 ft away. The Bad: The app/service that runs on your phone when using this product is bad. There aren't enough features to justify needing it over using buttons on the headset. A service runs the whole time it's paired to your phone, and that service eats a lot of battery. When I've connected to 2 devices at the same time, typically the media players on both devices stop working. Out of all the BT devices I've owned, this one does the worst job of managing multiple connections. The only option I've had with this is to make sure I completely disable Bluetooth on any device I'm not using right at that moment when turning the Jabra on. Overall, I'm let down by this headset. It just doesn't stack up to the other Jabra products I own, and ultimately I returned mine.

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello KnoxVegasGeek - We were sorry to read that you had some troubles with your Jabra Elite 65e. We hope that you reached out to us prior to returning your headset as we likely could have helped or resolved some of the troubles you had through troubleshooting. We appreciate your interest in Jabra products and hope you return to us in the near future for your headset needs. Thank you. Jabra

  • Rating: 3 out of 5 stars

    It's good except...

    Posted
    None
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound quality is really good. I like the noise cancelling and the app. Sad to say though, the right ear bud has started to to make a scratchy noise in my ear. It is really loud and feels like a wire connection due to the way it does or doesn't scratch when moving the wire. I bought them about two weeks ago, and will be returning/exchanging them in the near future. I would recommend this to a friend if it didn't make a scratching noise.

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello None - We were sorry to read that you are having troubles with your Jabra Elite 65e. We suggest that you contact us for assistance as we would like to see if resetting the device may resolve the scratchy audio. You can either give us a call or complete the web form found at https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer to reach us. We want to be sure you enjoy your Jabra product. Thank you for your review. Jabra

  • Rating: 3 out of 5 stars

    Quality for phone w mic, after 4 m. not charging

    Posted
    gphy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Best I've had for talking and listening on phone, plus great quality for music. Sync's well with convenient voice option. Not as good as Bose for noise cancellation. Would be 5, however after 4 mos. of use won't hold a charge.

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello gphy - We are so glad that you enjoy the ease of connectivity and great music and phone call quality with your Jabra Elite 65e! We are sorry that the ANC feature did not meet your expectations and that your Elite 65e is not holding a charge. This is not what you should expect, and we would like the opportunity to assist you. Please give us a call or send us an email: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. Thank you! Jabra

  • Rating: 3 out of 5 stars

    Good headset not so good noise cancellation

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This headset is a good one. The sound is great, phone calls sound ok. The only downside is that the NC isn't as good as I expected when no music is playing. However, when u have music playing it blocks out almost all the noise.

    I would recommend this to a friend

    • Brand response

      Jabra

      Hello Fred - We are glad that you are happy with the sound and call quality of the Jabra Elite 65e, although we are sorry you are not completely satisfied with the Active Noise Cancellation when not listening to music. We encourage you to try out the different sized eargels and earwings to find a more secure fit, as this might help improve the noise cancellation. If you have any other questions, please feel free to reach out to our support team: https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer. Thank you for your review! Jabra

  • Rating: 3 out of 5 stars

    Cool idea, bad execution

    Posted
    MRMAN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the idea. The power being supplied by the piece on the neck is nice. The audio quality is not great in the mid section, and the neck piece fit weird. The ear pieces fit well, though.

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello MRMAN, Thank you for your review. The Jabra Elite 65e does include an Audio Equalizer in the Sound+ app. This may help with the mid range sound concern. The neck piece will have some shaping structure to it for the battery, it can take some adjusting to get the feel right. Thank you for your feedback. Jabra

  • Rating: 3 out of 5 stars

    So so

    Posted
    Marco
    • Verified PurchaserVerified Purchase

    The sound quality was pretty good on these headphones but I bought them for durability upgrading from the LGs with retractable buds but they lasted less than a month and this was my second pair

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not easily lost

    Posted
    Kirbee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In comparison he the AirPods, this in ear headphone wraps around your neck and holds securely in your ears - less chance of losing them. Sound is pretty clear - can’t complain

    I would recommend this to a friend

    • Brand response

      Jabra

      Hi Kirbee. Thanks for your review. Happy to hear that you like our product. Jabra

  • Rating: 3 out of 5 stars

    Wanted to love them

    Posted
    Meanum
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really wanted to love these ear buds. I liked everything G about them except the neck band just wasn't long enough. It kept falling off my neck and down my back.

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello Meanum, Than you for your review. We actually have a video available to discuss getting the best fit for the Jabra Elite 65e. We invite you to view it and see if it helps. Thank you. https://www.youtube.com/watch?v=58fdHH-gbo8 Jabra

  • Rating: 3 out of 5 stars

    Good for what is offered

    Posted
    jdubbs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought these because they were the best Best Buy carried, they are not bad but buy the protection plan you will need it

    I would recommend this to a friend

    • Brand response

      Jabra

      Hello jdubbs - Thank you for your review of the Jabra Elite 65e. If you have any particular questions or concerns related to the Elite 65e, please reach out to us directly by completing the web form at https://bit.ly/2wIr6ln, or give us a call. We love to help! You can also find a lot of great information available on the Elite 65e support pages of our website at https://bit.ly/2Irv4Yn. Thank you. Jabra

  • Rating: 3 out of 5 stars

    Work head phones

    Posted
    Mikey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    They get hung up on everything in front of you. Many times when you answer a call, it's gone

    No, I would not recommend this to a friend

    • Brand response

      Jabra

      Hello Mikey, Thank you for your review of the Jabra Elite 65e. With the proper fitting, you can help to manage the wires to avoid it snagging on things around you. You should also expect easy call management without concerns of calls being lost. Please reach out to our support team so that we are able to work to resolve this issue. Thank you.
      https://www.jabra.com/supportpages/jabra-elite-65e#/Video/Jabra-Elite-65e---fitting#100-99020000-02
      https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer Jabra

  • Rating: 3 out of 5 stars

    Loved it but returned it

    Posted
    KenS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I loved the head phones but the right ear bud got a short in it within a week. I returned them and replaced with Jabara Elite 65T

    I would recommend this to a friend

    • Brand response

      Jabra

      Dear KenS, We are glad that you loved it. We are sorry that your headset developed an issue leading to the return. We hope you are enjoying the Jabra Elite 65t. All Jabra products do have manufacturers warranty support as well as troubleshooting available at any future time when you may need it. Thank you for your review. Jabra

  • Rating: 3 out of 5 stars

    ok

    Posted
    ahimsa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    not as good as I had expected for the price. Heavy and falls off your neck easily

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    They’re a little uncomfortable

    Posted
    Kclover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    These are nice headphones but the ear pieces can be somewhat uncomfortable

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Functional

    Posted
    sparky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Clarity is good, Volume is not as good as had hoped!

    I would recommend this to a friend

    • Brand response

      Jabra

      Hello Sparky, We are glad that you enjoy the audio clarity of the Jabra Elite 65e. One large factor in getting the most volume from your headset is ensuring the best possible fit. Please view our video below as it may help you find the perfect fit for yourself. If this does not help resolve your concern sufficiently, please reach out to our support team, we will be happy to assist you. Thank you.

       https://www.youtube.com/watch?v=58fdHH-gbo8
      https://www.jabra.com/ServiceMenu/contact/ContactJabraSupport/ContactJabraSupportConsumer Jabra