Customer Ratings & Reviews

Hello Jay35- Thank you for reaching out and writing a review of the Jabra Elite Active 65t. Due to the in-ear wearing style of your Jabra earbuds, your sound experience may be affected by bone conduction. Bone conduction is the transfer of sound to the inner ear primarily through the bones of the skull. You may hear background sounds, such as your own footsteps or chewing, travel through the bones in your head rather than through the air. This sensation would be similar to hearing these sounds while using your fingers to plug your ears. To reduce the sensation of bone conduction, try a different sized EarGel to get a slightly looser fit. If your earbuds support the Hear Through feature in the Jabra Sound+ or Jabra Sport Life app, try using this setting to let in surrounding sounds. Regardless, we are happy to know that you are satisfied with the sound quality. If you have other questions, please contact Jabra Support. To do so, open the Sound+ app, click About-Contact, then Jabra Support.

Hello Jenematalia- We regret to learn that you have returned the Jabra Elite Active 65t. In the future, feel free to check out this YouTube Tutorial that we have available on the YouTube webpage. Please type in the YouTube search bar: How to get the best fit and performance with Jabra Elite 65t and Jabra Elite Active 65t. This video will offer further guidance on finding the best optimal fit for you! We appreciate your feedback and we will certainly pass this information along to the appropriate team. Thank you for writing a review of the Jabra Elite Active 65t.

Hi Imken- Thank you for your review of the Jabra Elite Active 65t. We are so sorry to learn that you are experiencing difficulties with your Jabra Elite Active 65t. This is certainly not what we would expect. We kindly ask that you contact our Technical Support Team with any additional feedback or questions that you may have regarding your Jabra Elite Active 65t. In order to contact us, simply go to our website and navigate to Support. From there, enter the name of your device. You will be able to find a helpful list of all of our Frequently Asked Questions and various resources, as well as our contact information down at the bottom of the page. Thank you!

Hello Danthedad- thanks so much for your review of the Jabra Elite Active 65t, we really appreciate it. We are glad to hear that you are happy with the connectivity and the range of the Elite Active 65t earbuds. However, we are sorry to learn that you are not enjoying the audio quality of your device; that is certainly not what is expected. We believe that the Jabra Elite Active 65t maintains a nice balance between the highs, mids, and lows of the audio you are listening to. In order to get the best possible audio quality with your Elite Active 65t, we recommend making sure your earbuds are placed correctly in your ears. You can check our support page here to ensure you have the proper adjustment: https://www.jabra.com/supportpages/jabra-elite-active-65t/100-99010000-02/faq/How-do-I-get-the-best-fit-with-my-Jabra-true-wireless-earbuds#/. Ensuring you have the best fit with the eargels on your Jabra Elite Active 65t earbuds is also vital for making the most out of the passive noise cancellation function of your earbuds. A snug fit will create a seal around the outside of your ear canal, which will in turn prevent ambient noise from getting in to your audio stream. Furthermore, we strongly encourage you to check out our support article which details our helpful tips and tricks on how to get the best possible audio quality with your Jabra Elite Active 65t: https://www.jabra.com/supportpages/jabra-elite-active-65t/100-99010000-02/faq/How-do-I-get-the-best-possible-audio-experience-when-listening-to-music-and-watching-videos#/. Please do not hesitate to contact us if you have any other questions or concerns about your earbuds: https://www.jabra.com/supportpages/jabra-elite-active-65t/100-99010000-02/contact-support. We are always here for you!

Hi JoeW - This is not at all what we would have expected. There is a one year warranty on the product, and 2 years to protect against water and dust when registered in the Sound+ app. We hope you will reach out to us again, and reference your ticket number so we can revisit your case. You can give us a call 1-800-327-2230, option 1, reply to your ticket, or send a private message on Facebook or Twitter. Looking forward to connecting with you soon! Thank you!