Customer Ratings & Reviews

Super super customer relations and follow up from manufacture

Sent the wrong color and the wires going into my ear were to long

So far, the Jabra Enhance Select 50R Medical Grade/GN Hearing Group hearing aids are the best I have tried. The adjustability is awesome. Upon receiving my hearing aids, I charged them over night. The next evening, I downloaded the Jabra Enhance Select app. I tried to get the hearing aids to pair with my phone, but they would not. I quit for the evening and retried the next morning. While trying again and having no luck I received a call from customer service. They reminded me that I needed to set up an appointment for orientation and hearing test support. She the assisted me with getting the hearing aids to pair with my phone. After I completed the set up and took the hearing test, I tried to set the appointment. Appointments are 2 weeks out. So, I cannot include that process in this posting. I now have a working set of hearing aids; however, I cannot complete the fine tuning until after my appointment. I was able to get the volume level of hearing aids to a lower level thus cutting out the loud hissing. I then tried the 4 preset programs. Automatic, restaurant, outdoors and music. Each hearing aid is color coded for the proper ear. The charging case is also color coded. A full charge is good for about 30 hours of listening. The Jabra Enhance Select 50R hearing aids can also be used to stream music and answer call from the phone. Unlike most other Over the counter hearing aids, these are adjustable to each ear. The kit comes complete with many earpiece ends, and varying sizes. There are also cleaning supplies and instructions to properly clean without damaging. After using the hearing aids for 2 days they quit pairing with the app, the hearing aids still worked fine I just could not connect with the app.

The Jabra Enhance Select 50R hearing aids are an over the counter package that utilizes remote licensed care and online support to provide an offering rivaling the best in-office care at a fraction of the cost. I'm old and I've been wearing hearing aids for several years as I have significant hearing loss. My last pair had developed problems and had to go back to the manufacturer for repair. I decided to try out an over the counter set as a backup. After unsatisfactorily trying a couple of different brands with app only support, I settled on the Jabra Enhance 50R's with app and live online care and support available. They have now become my full time hearing aids with excellent sound quality, situational hearing profiles, and superb battery life. The Jabra Enhance 50R's are rechargeable, over the ear type that hide behind your ear with a thin wire receiver that is inserted into the ear. In the box there are assorted ear cups, charging stand and usb charger, carrying case, cleaning and other assorted tools and a manual. There is an app to download for control and support. Support is stellar, with live Zoom sessions, instructional videos, online documents and even a useful paper manual. Care is available via phone of video chat session. In many ways it was much more convenient than scheduling an in office appointment with a hearing aid professional, then going back for an adjustment in a couple of weeks. It does require some more of the wearer however. Setup was easy. Install the app and connect the hearing aids via bluetooth to the phone and app. Yes, they can be used as earbuds as well. Once connected, the firmware level is checked and updated if necessary. After that, create an account at Jabra and log in via computer. There is a hearing test that I did using wired headphones connected to a computer. Listen for a series of tones to determine the frequency curve (really, about how bad your hearing has gotten). The test results are examined by Jabra hearing specialists and the resulting curves pushed down to your hearing aids through the app. Takes a day or two and can be repeated multiple times to fine tune the response. At the same time, a live Zoom session with a specialist is scheduled for about a week out to check the initial tuning. I have large ears and needed longer wires than were initially supplied. There is a gauge in the package, put in over your ear and take a picture of each ear and send it in. Jabra fedex'ed the wires to me two days later. I had to change them, but the tool is supplied in the box and there are videos demonstrating how to change the wires. It was very easy. After a few days wearing the Enhanc 50R's, I requested a slight change to the tuning for voice. It was pushed out a day later. I have a follow on video session scheduled for another week out to check the settings. As I statee earlier, battery life of the Enhance 50R's is stellar. Previous rechargeable hearing aids would last through the day, but needed to be recharged at the end of each day. Although Jabra rates the 50R's at up to 30hrs, I've managed to go through an entire weekend, turning them off when going to bed without recharging. I am very active, bicycling upwards of 200 miles a week and am a bit of a gym rat. The 50R's seem to handle sweat, and an accidental shower or two, without a problem. Jabra seems to have really gone all in on providing as close to in-office support as possible. Support and warranty continue for three years, which is the probable lifetime of the hearing aids. All in all, I am exceptionally pleased with both the hearing aid performance and the level of support provided by Jabra in the Enhance 50R package. I highly recommend them.

Rugged Yet Refined Design The discreet and comfortable BTE design is now water and sweat-resistant with an IP68 rating, providing a genuinely robust medical-grade device for either ear. Cutting-Edge Audio Features for Optimal Listening This device boasts exceptional technological capabilities, featuring eight hearing channels and four listening modes. Thanks to its Wide Dynamic Range Compression (WDRC) technology, you can expect a natural sound quality that captures the subtleties of every conversation. In addition, the external proper augmentation and sound filtering features make it ideal for different environments, providing a versatile listening experience. Advanced Controls and Customization I value the hypercardioid microphone pattern and ear-to-ear synchronization capabilities because they minimize background noise and enhance microphone precision during phone calls and volume adjustments. Additionally, the device enables easy selection of environment mode and volume control directly on the device. Exceptional Audio Quality With a significant frequency range and automatic noise reduction, it ensures crisp and clear sound in various settings. A Seamless Digital Experience I have Android and iOS phones, and the Jabra Enhance Select app is compatible with both and offers a range of features. Customizable sound settings, environment mode selection, sound adjustment, and streaming capabilities for phone calls and media are all just a tap away. Healthcare Account Eligibility and Affordable Pricing Adding to its value proposition, this device is eligible for HSA, FSA, and HRA. Coupled with a 3-year warranty and loss & damage coverage, it provides quality hearing aid technology at a surprisingly accessible price point. Battery Life and Charging The lithium-ion rechargeable battery ensures up to 30 hours of uninterrupted service. With a low battery alert feature and a rapid charge time of just 3 hours via a USB Type-C interface, I never have to worry about running out of battery. The charging cradle included is a convenient addition that suits my lifestyle.

One of the first and most important things I love about these are the price!! I remember my grandparents having to pay $5000 dollars for their hearing aids. Highway robbery! Not only are these a superior product compared to what they wore in her day but the much more affordable price and convenience makes it worth every penny! One of the best things about these are you don't have to go to a doctor’s office for these to be adjusted or sized for fitment. They have a convenient and easy to maneuver app that can be downloaded on your phone whether you have android or apple. Whether your tech savvy or not they made it super simple for anyone to get the results they desire I've worn multiple medical grade hearing assistant devices and I have to say these are the smallest, lightest, almost not even noticeable that they're there.. pair of hearing aids that I've had the pleasure of using. No longer are the days where you can spot who's wearing a hearing aid from across the room. You'd have that big back piece hanging on the back of your ear and thick plastic straw looking tube with the big plastic piece filling your entire inner ear canal. The main device hides inconspicuously behind your ear with a small thin tube that's more like the size of a Capellini noodle (angel hair pasta noodle) that goes down into the ear resting comfortably. You have eight hearing channels and four listening modes. They come with three different size domes so pretty much any ear size is covered (small, medium, and large). They’re quoted as having a battery life of thirty hours and a charge time of three hours. With using a USB type C cord, I was surprised a full charge on something so small would take that long when my phone with a much larger batter using the type C charger fills the battery in a lot faster time. But with lasting more than a full day on a single charge and normally taking them out to sleep anyways, the charge time isn’t really a inconvenience. Overall I’d highly recommend them to others with similar hearing demands

Having worn hearing aids for several years, I am well acquainted with the exam, fitting, and support process as well as what aids can and cannot do to correct hearing loss. My hearing loss is some beyond the moderate category, but since Jabra partnered with GN Hearing Group, they are a known and respected player in the prescription market. I wanted to find out what level of correction and help their OTC (over the counter) aids can offer. Appointments for orientation and audiological support were 2-3 weeks out, so I have not been able to yet evaluate that part of their offering. For those who have not previously worn hearing aids, I want to emphasize that this is a CRITICAL part of the process. As they state on the website, hearing aids are not like glasses. There is an accommodation period as your brain readapts to hearing all the sounds you have been missing. The classic initial comment by new users is … it’s too darn noisy. Be patient and realize that the audiologist may have to readjust your aids several times. It takes time for the brain to regain the ability to sort and sift sounds, and that’s one reason Jabra offers a 100-day trial time for return. I have been impressed with these aids even though the Enhanced Select 50R is an entry-level product. The quality is excellent. They are rechargeable. They pair with your phone and can stream music and phone calls. More importantly, the pairing allows the use of the Jabra Enhanced app to adjust and change programs (Automatic, Restaurant, Music, Outdoor). As Jabra’s entry-level product, they are best suited to mild/average hearing loss and less demanding listening conditions. Hearing aid technology has been advancing quickly, and a basic aid such as this performs as well as the very high dollar aids of a few years ago (think $7000 for a pair). That said, as you go up the line in Jabra’s offerings, they do get more sophisticated and have more features. Even with my loss, the 50R’s performed very well and are quite good for TV listening and general conversations. I can easily recommend this product. They offer a lot for the money, and the real advantage of the Enhanced OTC line is the support. If your first experience with hearing aids is an OTC product without support, your chances of a good outcome are limited. That’s the advantage of the support and the 100-day trial … fitting, adjustment, and even recommendations if a higher-level product is needed. If you’ve been thinking about it, or others have been telling you to get your hearing checked, there’s no reason to put it off. Go for it and improve your quality of life.

Cheap MFers Reduced the price by $200 just outside of the Best Buy price guarantee/return date. Give me a break. Not buying from Best Buy anymore

I was excited to receive and evaluate Jabra's Enhance 50R Hearing Aids as my hearing is quite poor. The hearing aids were shipped to me for evaluation and review. When they arrived, I thought they looked a lot like my existing hearing aids that were made in Germany and prescribed by my healthcare provider. After unboxing these new Jabra Enhance hearing aids and charging them to a full charge, I placed them behind each ear and inserted the domes that were pre-installed on them. They fit perfectely! Charging the Jabra Enhance is required as they are rechargeable units that do not require batteries. A charging pod comes with the hearing aids and uses a USB-C cord and wall plug both provided in the Jabra package. 10 Minutes of chargind provides 3 hours of use while 3 hours of charging provides 30 hours of use. A smaftphone application is required to customize or modify the standard hearing aid settings and is available for download for both Apple and Andorid smarphones. A hearing test is available from Jabra Enhance's website. Once you register as a user, updates will be automatically sent and installed on your hearing aids to better enhance your hearing based on the test results. Other settings are availble through the smarphone application. The Jabra Enhance hearing aids come with a 3 year warranty, audiologist support for 3 years, free replacement parts and free shipping are included. The initial set of hearing aids comes with a cleaning brush, wax removal tools (10of them), 7 different sizes of in-ear domes, replacement receiver wires, a clamshell carrying/ storage case and 3 year customer support. The hearing aid life is estimated to be 5 years and cleaning is suggested be performed once each month or more frequently if needed. Sport locks are available from Jabra upon request to keep them in place during exercise. For use in humid or other wet conditions, a dryer or silica drying bags should be used. The hearing aids are NOT waterproof and may be damaged in very wet conditions. After charging the hearing aids and downloading the smartphone application, I scheduled a Zoom call with a Jabra Enhance hearing specialist who walked me through the use of the hearing aids. After the call, I recieved an update to the hearing aid seetings that automatically installed in my hearing aids. I also received a follow up email with phone numbers and website addresses should I need to contact Jabra Enhance in the future. I am very impressed with the Jabra Enhance 50 R hearing aids after wearing them for over a week. They are the best hearing aids I have tried so far and I recommend them highly to you.

With the new change to prescription hearing aids, there are a lot of options becoming available to the consumers. I have to say the Jabra Enhance Select is definitely the best that I have tried so far. One of the best things about the Jabra Enhance hearing aids is that they are over-the-counter (OTC). This means that you can purchase them without a prescription from an audiologist. This makes them easily available to anyone. The Jabra Enhance hearing aids are also very easy to use. They come with a comprehensive instruction manual and a user-friendly app. The app allows you to customize the hearing aids to your specific needs and preferences, such as adjusting the volume, switching between different listening modes, and creating personalized sound profiles. Using the app was super simple and easy to use. The Jabra Enhance hearing aids offer excellent sound quality. They use digital amplification technology to prioritize speech for clarity and reduce background noise. I was able to clearly hear conversations from anywhere in the room. In addition to their excellent sound quality, the Jabra Enhance hearing aids are also very comfortable to wear. They are small and lightweight, and they come with a variety of ear tips which is great since I've always have trouble fitting earbuds properly. They also have a built-in tinnitus masker, which can help to reduce the ringing or buzzing sound in your ears. Overall, I am very happy with my new hearing aids. It will be a major improvement to my life.

The Jabra Enhance Select 50R Medical Grade Hearing Aids (to me they are a hybrid as you get hearing specialist assistance via internet or phone) are available over-the-counter (OTC), which means you don't need to go through a lengthy process to get them, like you would with prescription (office visit required) hearing aids. Just a few of the great features that are beneficial to have in hearing aids like the Jabra Enhance Select 50R Medical Grade Hearing Aids are - Noise reduction that cleans up background noise to enhance speech clarity. Directional microphones that focus on sounds in front while reducing sounds from other directions. Feedback cancellation that minimizes whistling or feedback noise. Wireless connectivity that enables connection to smartphones, TVs, and other devices for direct audio streaming. Rechargeable batteries instead of replaceable non-rechargeable disposable batteries. Automatic programming that adjusts settings automatically based on the environment. Multiple programs/memory settings that offer different settings for various listening environments (e.g., noisy environments, music, outdoors etc.). Bluetooth compatibility that offers direct connectivity with smartphones and other Bluetooth-enabled devices. A smartphone app that allows you to adjust settings. Water and Dust resistance that protects the hearing aids from environmental damage. To sum it all up the (Jabra Enhance Select 50R Medical Grade Hearing Aids and app) are easy of use, have are easy to fit and feel great, their customer service helpfulness is fast and professional, and the quality of manufacturing is excellent.

I am my father’s primary tech caregiver. I got him battery operated hearing aids as his first pair and they work wonderfully, connecting with iPhone and giving him a new lease on life. The only thing was I couldn’t get him to wear them enough because he was always fumbling with very small batteries and only used them on special occasions due to that. These are his first rechargeable pair and not only has the charging dock been a game changer for him, there are other features that he adores, which even amazed me, as a techie. First, in the box came tulip tips (think normal earbuds), open tips, and closed tips. With the latter two in different (tiny) sizes and plenty of backups. There were multiple cleaning tools and all of the accessories I would think I would ever need. Only thing that his other pair had that would’ve been nice in the package would’ve been different sized cords, the thin plastic tubes that connect the battery and circuitry to the actual buds that go in the canal. They are interchangeable, his other brand came with them, and these came with a measuring tool but requires you to contact Jabra directly to request a different length. Thing that impressed me most was once paired with his iPhone, there was a triple click menu for volume, balance, listening options (music, restaurant, etc), and ambient noise (rainfall sounds—why?). The integration with iPhone was extremely impressive as an in-iOS software menu. Due to the ease of use and integration with iOS, I now have him wearing them every day. He listens to his radio stations with them in, he takes his phone calls with them in. They are like permanent AirPods. Highly, highly recommended.

I could not be happier with the hearing improvement I am enjoying with my hearing aids. Jabra Enhance has delivered as promised. As with any change, there is a period of adjustment to the new normal, but in my case, that period has been relatively brief and easy. Another very attractive element in the Jabra Enhance business model is the superb value for money when compared to the traditional hearing aid industry. I really love the Bluetooth technology. When answering the phone the sound goes right in your ear. Also, you can vary the settings for whatever environment you're in. Still getting used to them, but I realize when I take them out, how much they really help me hear better. I love the product, the quality and the way that is has opened up a life for me. I can now hear my grandkids and conversations I was missing in noisy restaurant environments. I highly recommend the Enhance Select 50R Medical Grade hearing aids. It has been a life changer for myself, my family, and my friends.

Review for Jabra - Enhance Select 50R Medical Grade Hearing Aid - With Virtual Audiology Care I’m very impressed with the total package that Jabra provides with these hearing aids. The charger is solid and easy to use. The carrying case is nicely shaped and convenient for a pocket or purse. The wide range of tips for various ear sizes and open air or domed shapes make it easy to customize. I even found that one of my ears is smaller. I used the app to customize my hearing experience with the ability to set the volume and equalization for each ear. I can choose from four built-in presets: all around, music, outdoor, and restaurant, as well as adjustments to those settings. I did find a slight delay in accepting a phone call, but that’s more a Bluetooth issue than a negative for the aids, themselves. They do provide very clear call quality. What seals the deal for me is the included virtual audiology care provided by licensed hearing professionals. I found the service to be polite, professional, informative, very personable, and helpful. After I registered, the audiology specialist called to set up a Zoom appointment and had me send them a picture of my audiology work up from a recent hearing appointment. When I met with them over Zoom, they were able to remotely set my hearing aids using that info and my preferences from using the aids for a few days. That becomes the new default whenever I put them on. They were very thorough and made sure I understood how to use the app, the aids, and even how to care for them long term. They checked the measurements on the wires using the included tool and offered to send me different length wires if I thought that would improve the fit. Overall, a very satisfying experience!

I have worn hearing aids for around 4 years now. I tried a couple of the over-the-counter hearing aids from the warehouse clubs before buying the expensive hearing aids from an audiologist. The over-the-counter (OTC) aids that I tried were no help for my hearing loss. My main complaint was and still is understanding others in a conversation in a noisy room. After years of adjustments and knowing others that wear hearing aids, I have come to understand that while hearing aids can help, nothing will completely remedy the noisy room. Since the FTC changed the rules for OTC hearing aids, I have tried several of the new generation OTC hearing aids. The other new generation aids did not seem to help my particular hearing loss either. I wasn't sure if the aids themselves were not capable or perhaps if the online hearing tests were lacking. The Jabra-Enhance Select 50R Medical Grade Hearing Aid is the first OTC hearing aid that for my hearing loss is a suitable replacement for my audiologist supplied hearing aids. The setup was quick and easy. The app has All Around (average situations), Restaurants, Music and Outdoor settings. Within each major setting there are options for things such as emphasizing speech clarity, noise filter... There is also a graphic equalizer, allowing you to customize each setting. These hearing aids allow streaming of phone calls and music to the hearing aids which is a great improvement over my current aids. While Jabra has an online (or perhaps in-app) hearing test, they also allow you to e-mail an audiogram to them. My assumption was that a fairly recent audiogram from my audiologist had to be more accurate than a self-test. Included in the setup is a video meeting with an audiologist. During that meeting I was taken through setup, use and cleaning of the hearing aids. The audiologist also adjusted my hearing aids to the specs that the audiogram that I previously sent to her. We scheduled a video follow up which has not yet occurred. These hearing aids are able replace my expensive audiologist supplied hearing aids in every area so far. Three years of hearing care are included with the purchase of these aids. I love everything about these and have not used my prescription aids since getting these.

I cannot compare this hearing aid to any other. I have found that the Jabra Enhance Select 50R rechargeable has a few problems. One being if I recharge it overnight and then leave it for a few days without using it loses power and I must recharge again. I still have to watch TV at a higher sound level than I used to but the words are clearer. It is much less expensive than what my audiologist pitched to me.

My previous hearing aids were a well known high end brand that were six years old and out of warranty and starting to have problems. Rather than paying over $3000 out of pocket to replace them I bought these for one third the coast and I am very pleased with them and the service that comes with them.

Great product. Excellent quality. No ambient noise, no background noise. An excellent deal, and the manufacturer provides great customer service. I am very happy with my purchase.

Excellent product. Easy to use. Excellent support from Jabra. Would recomend to friends. Excellent long term support and necessary supplies. Thanks, Bob Roederer

Great product. Easy to use & setup. Online support was great as well. Jabra is a good product