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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 570 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers commend the Explorer 290 for its impressive battery life and portability, making it suitable for activities like off-grid camping. Users also appreciate its overall performance and power output. Some customers have expressed a desire for more port selections and the inclusion of solar panels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 570 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Jackery EXPLORER (for the light-weight capability)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CUTE CAPABLE AND LIGHT. Or as we said in the Marines, "high speed low drag" gear.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Small But Mighty – A Powerhouse on the Go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Jackery Explorer 290 for a few weeks now, and I’m seriously impressed. Whether I’m camping, working remotely at the park, or just preparing for potential power outages, this little unit has been a game changer. It’s compact and lightweight, yet powerful enough to charge my laptop, phone, and even run small appliances like a mini fan or LED light. WARNING do not try to run a computer tower off it, it will not work. The LCD screen is super helpful for keeping an eye on battery levels, and it charges back up quickly with solar or wall input. I especially love how quiet it is—no annoying generator noise, just clean, reliable power. Highly recommended for anyone who wants dependable energy in a portable package!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Power output

    Rated 5 out of 5 stars

    Little Power Pack

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this portable power pack. It's a very convenient supply of electricity when you are on the go. It's great for charging all of your electronics and for giving you power for your entertainment, power tools, lights, whatever you might need when you're away from home, or during a power outage. I bring it with us when we're on vacation just in case.

    I would recommend this to a friend
  • Pros mentioned:
    Power output, Weight

    Rated 5 out of 5 stars

    Great for powering LED lights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. We purchased to power LED lighting for photo/video shoots and this works as well or better than expected. Lots of power in a small and light package.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Backup power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and is light so easy to carry. Comes with car charger and home charger which is helpful if your on the go. Good product for what we use it for

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome buy! Great to work remotely!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buy! Great to work remotely basically from anywhere! 100 recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    A very versatile power supply

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, does what I need it to do. Bought it for a battery backup during our Florida storms. I haven’t had a chance to test it out yet but it charged quickly. Less than an hour from the ac outlet. There is only one outlet on this model, so I’ll have to use a power strip to run more than one thing at a time. But it also has 2 type A usb ports for charging phones or other tech. It can be charged through your vehicle power outlet as well, just don’t try it without the engine running or it will drain your battery. It comes with the cable for charging from the car and the wall ac. I have a solar panel to hook up to it soon so I can run the lights and a fan in my shed and charge my batteries. That requires me to purchase a cable, they are easy to find on line and pretty cheap, but which one you get is determined by the connector on the solar panel you have.It is smaller than I expected, about the size of a child’s lunch box. And the li-on batteries make it very light, so I can keep it hooked up to the solar panel for my shed and bring it in the house to run lights and fans during storms, or put a mini fridge in the shed and use it with the solar panels to keep some of my food cold after the hurricanes. Either way it will be a very useful purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Personal opinion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, I went and got a 100w solar panel from harbor freight as it was way cheaper then any of them online here and it charges super fast for camping and just personal use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Power output

    Rated 5 out of 5 stars

    Perfect for our event

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I picked up the Jackery because it provided so much power at our popup tent event. Our event lasted from early morning to the evening when it was dark. It powered my register, string lights, charge card swiper, and all our phones and still had a lot of battery left! So concenient and powerful. We didnt have to stress about power.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portable generator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a solid portable generator it does not work on my microwave tho but over all its nice

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    An okay power source

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it went on sale I bought it. Luv the size and weight. Though it only has one AC outlet I can get an extension cord. The one negative is the USB ports. Two USB-A but no USB-C. I bought a USB-A to USB-C adapters to use them Unfortunately the USB output is low giving my cell phones/tablets a warning of slow charging. A fast charging USB port would be nice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Just enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little disappointed in how this loses charge while not plugged into anything. Overall it’s a handy device and does what we need it to without taking up a lot of space. Easy to fill back up either with a 100w solar panel, while driving or plugged in at home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product! Super helpful and easy to use!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good prepper item but poorly packed shipping box.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this item due to worry about the hot summer weather approaching in 2022 in the Northeast USA. I do have smaller portable power banks, but I wanted something that could use solar panels as an option in an emergency. A warning about the shipping. This Jackery was not available for local pickup. Only shipping was available. I received the item in a poorly packed, beat-up, rain-soaked cardboard box. The shipping box had way too much open space; so it was sliding around in transport. I can see large curved indentations where the empty space gave way to heavier stacked items. Best Buy sure has untrained and inept packers and shippers for their items. If this were a fragile laptop, I would have immediately shipped it back and got a full refund. At least the retail packaging actually have custom shaped foam in its own box that protected the Jackery. The Jackery 290 is small and not very heavy. I tested the AC port and the two USB connections simultaneously with and iPad and two smartphones. The iPad power adapter felt warm in the AC adapter. All three devices were drawing 30 W of power. The LCD display is simple, yet informative. I don't need those colorful displays that would even use more power. I did not test the 12V port. This port does not have a dust cover, so take care not to get dust inside it. I tested charging this unit via the included 65W AC adapter. Be aware that the AC brick is extremely hot while charging. You should not leave this unattended charging near flammable items. It took about four hours to charge from 38% to 100% via the AC adapter using 61 W of power. I noticed the input was dropping from almost to zero watts as the Jackery went from 99 to 100 percent. This is a good safety feature. I will store this for three months and take it back out to see how much power has been lost.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Jackery Portable Generator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE. LOVE. LOVE this item. Purchased October 2024. Charged unit when I brought it home. About 3 weeks ago power went out at 130am. Plugged cpap machine into unit with 100% reading. Woke up 5 hours later and unit had 74% battery remaining.. recommend :-).. review written September 9, 2025.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Choice pick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome would buy 10 more with the 400 gift card. I recommend purchasing this item for charging purposes. I told everyone about this product.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, i do alot of over night camping outside at retail stores for pokemon phone dies alot so its a life saver plus i help others out charging phones as well

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Power output

    Rated 5 out of 5 stars

    Always Charged Up and Ready to Go!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides enough power for laptop and other small electronics. Small enough to be portable and convenient to travel with in the car so we can work during road trips. Plus, we got it on sale!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Must have on camping & wilderness.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super compact & light. Great product for every man who’s going to go to the camping or wilderness. To charge my old iPhone 12 Pro you use 3-5% battery per 1 charging. Immediately charging on 100W solar panel exposed on Californian sun in September.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Power output

    Rated 5 out of 5 stars

    Will help you limp along for a short time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not going to keep you warm in a storm or keep your refrigerator on for any length of time. However, its great for short amounts of time, and recharging phones. A tiny 120v heater ran for 2 hours or so with this generator fully charged.

    I would recommend this to a friend
    • Brand response from Jackery
      Posted .

      Thank you for enjoying our product and sharing your shopping experience.

      It is good that you think our products will help you limp along for a short time
      If you want it for a longer time, please buy a bigger version of it.

      Thank you for recommending it to your family and friends

      As an industry leader in solar generators, Jackery will strive to continue its vision and commitment to providing green energy solutions and powering outdoor life. Jackery

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