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Customer Ratings & Reviews

JAM - Live True Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 796 reviews

71%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 84 Reviews
  • Rating: 1 out of 5 stars

    I would give these 0 stars

    Posted
    Mike
    • My Best Buy® Member

    Okay, so the first thing that I need to mention is that I tend to purchase audio products rather often and purchase for all catagories, wired, wireless, true wireless and so on. Out of all of them, these have been the worst. I have no clue how JAM managed to screw these up so much to the point where I was convinced that the first pair I bought were defective, but no. The second pair I bought had the SAME EXACT ISSUES that I will talk about in a bit. Issue 1: Both buds are symmetrical. Now this wouldn't be too big of an issue if their design allowed a proper fit into your ear, but the problem being that because of their design, they will ALWAYS be uncomfortable because any or all of the plastic will be pressing up against the flesh of your ear which will cause ear fatigue very quickly, so minus points for that Issue 2: The connection. Usually this is the most important part of a true wireless headset, where the connection between the two earbuds and the source device must work effectively in order to provide the truly wireless experience.. Well, they managed to screw that up as much as the design of the earbuds. Somehow, they managed to put in Bluetooth radios that so incredibly bad, that they disconnect from the audio source every 10 minutes. I was working while attempting to listen to my music and podcasts, and every time they disconnected, I had to go to my Bluetooth settings of my phone, turn it off and on, then they would reconnect.. But I had to do that every 10 minutes. It didn't matter if I had it in my right pocket, left pocket or in a chest pocket.. I'm sure that if I duct taped it to my forehead it still would not have held a stable connection. And yes, this happened to BOTH of the earbud sets I purchased, exchanged and promptly returned, so it is NOT a defect, unless of course JAM Audio just happened to supply Best Buy with a bunch of defective earbuds. Issue 3: Audio quality. I can't comment too much about the audio quality because I simply couldn't listen to them long enough to make a judgement of the quality, but from what I COULD hear, they are bass heavy and muddy up the mids and highs, so think Beats level of audio 'quality' Simply put, no matter how cheap these things get, DO NOT BUY THEM. You will save yourself a lot of heartache and headache. Supposedly JAM Audio plans on launching the 'Life Free' true wireless earbuds in Fall 2019, I certainly hope they FULLY replace the Live True abominations.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Crackling audio, intolerable

    Posted
    infiniXtive

    Fit and finish is fine and they connect reliably. They're not terribly comfortable and only deliver base when twisted just so and not tucked into the earlobe like one might like. That would be fine at this price, but the audio is infested with a persistent crackle whenever music is playing. It is too loud to ignore and I'd rather listen to an angry baby cry than use these. I tried the standard troubleshooting steps to eliminate the crackle, but nothing helped. I do not know why nobody else reviewing this noticed this distortion. I had to drive across town because no BB in my area had any, so I do not expect to exchange these for a new pair to see if they're just defective. Perhaps they are, so take that into consideration when you read this review. Will return tomorrow and never look back. NOTE: I emailed JAM about this a few minutes ago and just now got the auto reply promising a real reply someday. I'll update this if they have a solution for me.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Product Failed

    Posted
    GeorgeC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased my pair about 7 months ago. At first I thought they were a good buy. Sound was great, battery life was about 10-12 hours on a charge, and once I found the right fit for the ear fobs they were worth the price. After a few short weeks, I would get intermittent sound cut outs from one or the other. I attributed it mostly to possible Wi-Fi problems at my gym. Then it would happen when I was just using at home. Started getting more frequent until last month when one stopped working completely. I tried resetting them with my phone's Bluetooth, turning them completely off, charging fully and back on. Nothing works. Phone is fairly new, and the Bluetooth works absolutely fine with other paired devices so it's not the phones problem. They just don't work. Very disappointed. When I went to Best Buy for something else, the sales associate told me they were not even carrying these anymore. That kind of say's it all.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Really poor for the price

    Posted
    Irritatedcustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    These headphones were $100. The first few months they worked fine. The battery life was great and the sound and bass was excellent and noise cancelling. After less than 6 months they went to crap. They started not connecting at all and resetting them didn't make a difference. The sound remained good but it would randomly disconnect and leave my music playing. Sitting in an office with a bunch of 50 year olds and having some loud rap start playing on your phone was not fun, talk about being uncomfortable! I was afraid to use them because i never knew when it would disconnect and start playing on just my phone. Do not spend the money on these. I returned them and got the same pair again, thought maybe it was a bad pair. second pair did it the first day i used them!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good at first....

    Posted
    BigBlue
    • My Best Buy® Elite Member

    At first I spoke praise of how good these headphones are, but that is not how the current experience is. First the build quality is not very good on the headphones. Below is a list of the problems. - Fabric on both headphones is coming off - They don't stay in the case well and come off of the charging ports causing them to A. not charge and B. Connect to the phone when I don't want them to. - They don't stay connected to each other. - Pairing them to another device you have to pair them separately and then turn them on at the same time. That's all the problems I've had so far. I will be moving to another brand of Tru Wireless headphones.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't know where the positive reviews are from

    Posted
    ModelCarsMag
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really wanted to like this. For $100, it was too good to be true. All the glowing reviews. I'm returning them in the morning. They don't fit, no matter what inner ear adapter I try. Plus, when you try to put them in, you touch the on/off/pairing button, and have to go through pairing all over again. Plus, each time I wanted to use them, had to put them back in case, and pull them out again. They would not pair up first time. I loved the charging case. Sound was so so. I tried putting them in a full 360 degree position trial, but nothing would work. They fell out, constantly. I am returning them, and sticking to my Bose semi-wireless Sport ones. They stay in, with a quick twist.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Series issues

    Posted
    management
    • My Best Buy® Member

    These were given to me for Christmas and that was 5 days ago and they no longer pair up. I tried everything from updating the drivers to turning them off and on holding the buttons, but nothing worked! I would disconnect and try to pair them over and over again using Bluetooth on both my phone and laptop -same story .l When I try to use stereo connect the right earbud comes on but the left does not. When I try them with mono connect the left comes on but the right does not. These things have serious tech problems! Now I have to return them to sender and hope I get something else.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible sound quality

    Posted
    Josh
    • My Best Buy® Member

    I purchased these today based on the 4 out of 5 star rating. I wanted wireless earbuds that I can wear while working out and mowing grass. I decided to try these out in my car immediately after purchasing them. I'm glad that I did, because they sounded like garbage. The louder the volume, the more distorted the sound. Even at the highest volume, the sound was so weak that I knew it would not drown out the sound of a lawn mower. Also, getting the buds to pair up so you have music coming out of both at the same time was a pain that I was not willing to deal with every time I use them. So I went back into the store and got a refund right away.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Right earbud dropps connection

    Posted
    Fernando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The buds were great for the first 2 weaks. But in the middle of week 3 the right bud would drop connection randomly. It got progressively worst every day. On top of the right bud baing bad they make a beeping sound every 2, minutes when they reach the 50% battery mark, Worst part about it is Best Buy won't exchange them for a different brand. Very disappointing!! Closing my credit account and never shopping BB again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fit is bad, audio lags, charging is silly

    Posted
    Meister
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The charging case is terrible, I wanted to use my foam ear tips as the fit was terrible and they kept falling out but even though that fixed the issue they wouldn't fit the case with them on. Just bad design and then there's the connection issue, I was watching some youtube videos and the lag was about 2-3 seconds off, that's alot of time when it comes to video.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dissapointed

    Posted
    Asesino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought these without reading any review. I wish i would have done so. Because now i will be returning these for the fact that the only controls on the buds themselves just answer calls and pauses your music. even though they are true wireless you still have to carry your phone around in order to turn the volume up or down.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad design

    Posted
    Rosie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I ended up returning these and getting a different set of wireless ear buds. The first pair of these I had wouldn’t sync to each other so both wouldn’t be paired with my phone. So I did an even exchange for another set. Then the mic on the 2nd set was horrible. So I returned these and got the $80 Ankor earbuds.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    If I could give this piece of junk zero stars I wo

    Posted
    lonegunman77
    • My Best Buy® Elite Member

    DO NOT BUT THESE. These are the most unreliable pieces of crap headphones I've ever used. I've used them with 3 phones, Pixel 2xl, Galaxy s7 and Galaxy s5 and they never connect consistently on any of them. I've found better no name brands on Amazon that work 100%. Do yourself a favor and STAY AWAY.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disregard the previous review

    Posted
    ZKFit
    • My Best Buy® Elite Member

    My apologies. My previous review of this product was for the earbuds I purchased AFTER I returned these. I wouldn't get these because they would NOT stay in my ear at all! And how irritating it was to be in the middle of squats, deadlifts or on the stair master only for them to continue popping out of my ear. I had a fear of them rolling away or weights dropped on them. Definitely returned

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working in two weeks

    Posted
    beek275
    • My Best Buy® Member

    At first, I was thrilled with them. They were my first true wireless earbuds, they sounded good, and they felt good. But, after about a week, they stopped pairing to each other. I could listen out of one or the other but not both. No amount of power cycling or Bluetooth pairing could fix it. I ended up returning them and getting a different brand. Would not recommend.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn't work

    Posted
    drago3431
    • My Best Buy® Member

    Bought it as a result of very favorable online reviews (i.e. various Youtube channels). Relatively easy setup but the earbuds never paired to one another. Tried resetting a number of times, contacted Jam's tech support - to no avail, they would not pair to one another. Now I have a pair of Jabra Elite Sport and they are absolutely fantastic - double the price of Jam but worth every $.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    These suck

    Posted
    2ndt00n0n3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I dont like to bash brands or products but these suck the sound quality isnt the greatest but the instructions are vague and the troubleshooting options suck i brought them they paired up fully once and they never fully paired up again only separately what a waste

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The box was empty

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought two pairs for my children for Christmas. One I returned and didn’t use the other my daughter packed up and took home in Florida she didn’t use either but when I was getting ready to return them I opened them to check that everything was in place. The container was empty. I payed $100 for an empty box. I will never buy anything from Best Buy again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Good

    Posted
    Alderknight
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased these thinking they would be a great alternative to airpods to use with my Essential Phone, but I was gravely mistaken. They have a 'feature' where the audio fades in and out, but it causes extreme lag between the audio in videos and the buds themselves. Save your time and money, don't buy these.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    Frustrated

    Stay away. Used them 3 times. Left bud crackles and does not keep sound. If I move it around the sound cuts in and out, but will not play. Obviously a loose wire or something. Can’t return as after the 15 days. Have to try manufacture return. Not optimistic as usually get nowhee with manufacture........

    No, I would not recommend this to a friend