Main Content

Customer Ratings & Reviews

JAM - Live True Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 796 reviews

71%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 119 Reviews
  • Rating: 3 out of 5 stars

    A+ for the tech, C- for sound quality

    Posted
    mittortz
    • My Best Buy® Member

    Bought these based of glowing reviews. $99 for 100% wireless earbuds with a convenient charging case that doubles as an external battery pack AND stellar sound quality? Seemed too good to be true, with similar models from competing brands starting at $150+ and going all the way up to $300. Well, I have to say that it is too good to be true. Your $99 is going towards the tech with these earbuds. The hardware is nice and checks all the boxes for convenient workout earbuds. Based on this alone, it's a decent value for the money. If you're only concerned with getting those features at the minimum price possible, then I can recommend this set. However, if you're at all concerned about sound quality, I absolutely cannot recommend these. They have decent bass, which is tight and punchy most of the time. Mids and highs are a disgrace. Mids are generally muddy and highs frequently distort. There wasn't a single track I listened to that I thought sounded acceptable. Maybe I have a defective pair, but it doesn't sound quite like that. I'll be returning these tomorrow and exchanging for another pair of wired Apple Earpods, which have respectable sound for the price. I don't really need the fancy tech. For reference, I also own Sennheiser HD600s, E-MU Teak, Shure SE530, and Bose SoundLink bluetooth headphones.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good earbuds, but not without problems.

    Posted
    Adam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought these earbuds because they were at a lower price point than some other true wireless buds. Air Pods don’t stay in my ears and I wanted something that would fit securely for when I run. First, these fit great. They were very secure and have decent sound, especially for the price. I never had to worry about them falling out. The problems I have with them is that the button that controls them is located in a place where it’s very easy to press the button when putting them in. This causes the two earbuds to unsync with each other, and it can be a process to get them back synced. Also, occasionally the right earbud will not be synced when I pull them out of the charging case, resulting in me having to go through the process of syncing them again. I do like these earbuds, I just wish these problems didn’t exist.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Think about it

    Posted
    LilSpeedDemon03
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have some good things and some bad things to say about these earbuds. The good thing is they are truly Wireless and they sound really good, and if that's what you're looking for then I would suggest buying them, but just know that if one of the earbuds break then you can't charge them both and at that point you might as well throw them away. If the company reads this review I would say one thing you need to work on is making sure that you can charge both even if one of the charging ports break and work on a better style for them to fit comfortably. other than that the time that I spent with them I really did enjoy them I just wish they would have last longer. So for long-term use are probably say don't buy them but if you have money and you need something quick to last you then I would suggest buying them.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    MUDDY

    Posted
    Chip
    • My Best Buy® Member

    These are not bad true wireless earbuds but I do want to tell you about a few concerns. First: The sound quality is just average with very strong bass and mids without much highs. Of course this causes most songs to sound very muddy. Second: The buttons are in a bad spot. When putting them in your ear I always have an issue with accidental touches causing the headphones to unpair or pause. Third: pairing is just ok. It works with a little understanding and training. Jlabs are way better. Overall not a bad set of buds but there are much better options out there for just few dollars more. If sound quality is at the top of your list it's a hard pass on these.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    You get what you pay for

    Posted
    matthewucsd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The in-ear headphones come with a charging case that also doubles as a phone charging case. That's probably the coolest feature. After that, this review goes downhill. About half the time, the earbuds won't pair resulting in sound only coming from one earbud. I've followed the instructions in the manual and all the suggestions online without much luck. This appears to be a very common problem for others with the same earbuds. The earbuds themselves do not fit well in my ears. They fit fine while sitting or walking but sometimes fall out when exercising. I have switched the little rubber earpieces to different sized ones and that has helped quite a bit but it is still an issue. Spend the extra money and get a nicer pair!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent earbuds...don't last very long

    Posted
    drummerJ99
    • My Best Buy® Member

    Got them for christmas last year, so I've had them exactly 6 months. I use them differently then most people would, as I use them at work but only one earbud at a time. They work well for me. And sound decent. My biggest complaint is they don't last a super long time (4-5 hours) but even then you don't get full use out of the battery. One it hits 30% it starts making a sound to let you know it's going dead. Once you hit 20% they automatically shut off. Overall decent buds, just wish they'd last a full work day.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    No regrets

    Posted
    Robb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought these mainly for working out at the gym and i can honestly say that i have no regrets. Love the true wireless. They sounds good and do a pretty good job of staying in my ear though sometimes I kind of feel like they're going to fall out, they've actually only fallen out a couple of times and that could be from me being with them. I do work on the elliptical and even on the bench with no real issues. I do however wish i could control the volume another eat besides having to use my phone but that's about it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound, bad fit

    Posted
    Jeffco13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Own a pair of these, and they have their pros and cons. Pros: sound quality is nice, recharging case will also charge your smartphone, battery lasts a few hours. Decent range. Cons: bulky, do not properly fit in your ear and fall out constantly. Wanted to use these while kayaking but that will never happen. I would not run with them unless secured under a headband. Pairing is a bit tricky. All in all, if you don’t mind being annoyed every few minutes putting them back in your ear, they are a nice earbud. If they reduce the size eventually they would be perfect.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good - Not Great

    Posted
    Drewski
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These earbuds are adequate but not great. They constantly don't sync up or worse, in the middle of a call, they momentarily drop out. A lot of the time only one Bud will work and the other will not, and then magically, they are in sync again. Speaking of calls - they also don't automatically turn on when you have a call and take them out of the case. This can lead to periods of awkwardness or having to wait for your earbuds to catch up before your first hello. I would look elsewhere.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but could be better

    Posted
    Abassi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I wanted to like these headphones, I was looking for something that would be good for multiple purposes. There were however a few issues like connectivity, they randomly would disconnect from any device I tried. Additionally they were too large for my ears, and any time I would talk or move my head they would fall out. They fit in my friends ears much better and he bought a pair for himself. They charged super easily though and seem to have a good battery life.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Alright

    Posted
    Cherry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Product works well my issue is when working out I can't use both earbuds to hear Music. They at times fall out of ears so I just don't wear them for working out. They're pretty great for hands free driving. But having to pair them Everytime you turn them on to use em is annoying. I'm used to me Bluetooth devices auto connecting when powered on and near phone not me having to go through the settings and repairing and connecting. Or hanging up a call just to connect these to be able to speak via Bluetooth

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Cool Concept, but...

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pros: Wireless and great sound for the money and brand. Cons: Somewhat heavy so they tend to fall out if you walk or run with them. They’re also a bit of a pain to initially pair to bluetooth, but once paired they’re pretty low maintenance. Also, you have to play around with them to get them to sit right in the charging case. Overall: Cool concept but would probably go with airpods.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not the best.

    Posted
    Lawless
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got these about 2 months ago and they were really good up until now. The price was decent, the sound was okay, and the battery life was amazing. Last week the right one stopped charging, and the left one started cracking when playing at any volume level. They cut in an out and pause the music by themselves, which is super frustrating when you don't your phone on your person. The only redeeming part of these earbuds are the fact that it has a good battery life. That's it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Still deciding

    Posted
    Lainey26
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use these at work, and they are great for providing background music while slaving away. They are a little bulky in the ear; but it's not too bad. My only issue is that they seem to cut out a lot. From what I've read, it may have something to do with where I'm carrying my phone. Something about the water in our bodies causing interference. I'm going to try strapping my phone to my arm and see if it helps. I'd give these 5 stars if they didn't cut out so dang much.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound.

    Posted
    Tank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Not a bad sounding set, however the battery life is not great. I purchsed my 1st pair and had them about 4 weeks and had to return them because the right ear piece stopped pairing. 2nd pair same thing only this time it was only 2 weeks and the same side stopped working. Great sound but poor reliability.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great value, but sound quality is lacking.

    Posted
    Jake
    • My Best Buy® Member

    I bought these today and I will be returning these as I am more of an audiophile. I think these are super user-friendly and I like the versatility of the case. However, these have a very distorted, tinny sound in the high and mid range. For the price, these would make a great gift for someone just looking to upgrade to Bluetooth in-ear headphones.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not quite there

    Posted
    bestbuyfan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    While I like these, they fall short in a number of respects. First and foremost, the sound is a little tinny. I have also had a little trouble with dropped Bluetooth connection. Finally, the connection is not always as automatic as it is supposed to be. I have also had some trouble with the earpiece falling out, but I have not tried all of the interchangeable pieces.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    SoSo

    Posted
    Rosco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Sounded great and stayed put when I could get them to connect and charge. Connecting wasn't horrible but at the same time more difficult than it should be. I also had charging issues especially with the right one. I ended up returning them, got the airpods. The airpods just work so much better but I did prefer the noise isolation of the ultras much better.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Design/Concept, Not For Active Use

    Posted
    Bookie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These are a nice looking pair of pure wireless earbuds and would be great for every day use. My wife tried to use them for working out and running but they constantly fell out. Charging case is a great concept but flawed as other reviews have said in that they don’t always charge due to a poor connection. Close to being a great purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty good wireless earbuds

    Posted
    Ernie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These are very good sounding earbuds. Easy to set up and connect.The only issue I have with them is that when a YouTube video starts to play, the volume slowly increases where you miss a bit of the beginning. Maybe a second or two. I'm assuming that's for safety. Besides that, I would highly recommend these.

    I would recommend this to a friend