Main Content

Customer Ratings & Reviews

JAM - Live True Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 796 reviews

71%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 197 Reviews
  • Rating: 4 out of 5 stars

    Good Value for the Price!

    Posted
    Georgec
    • My Best Buy® Elite Member

    Let me start out by saying that although my review starts out a bit negative, read all the way through til the end. I really think these are a great buy. I did a fair amount of research before my purchase, and mostly the reviews on these Jam Earphones was pretty positive so I decided to try them. Although at first I liked some of the features like the charging case and instant on capabilities, my problem almost immediately was that they would not stay in my ear! I wore them the first time just on a 3 mile hike, and the left ear fell out 4 times. I started using different tips to see if that would help. Wore them the next day to the gym. Same issue, left ear mostly would not stay in.The right side was also slipping out. I then decided to try and use the foam style, sold at Best Buy from a brand called Comply. Still no luck, nothing seemed to work. At that point I had decided I would return them and try something else. I really wanted to stay with a wireless type so Best Buy sells an over-the-ear type, but the reviews were mixed, mostly negative. Then I did some research on the proper way to wear these to see if maybe I was doing something wrong. Turns out I was. These are not typical ear buds, but rather ear headphones which apparently are worn differently. They must be inserted deeper into the ear, actually using two hands to gently pull down on your ear lobe, insert the ear phone and release the ear, forming a "seal" around the silicon tip. Now the downside to this is that there is an added bass to the sound, some people may find that annoying. The other is that it really cuts down on outside noise, so when you are out let's say jogging or bike ridding, you do not hear traffic noise as much. Some people may find that a bit annoying also. But I must say that they stay in place! Now maybe my ears are just such that fitting in was tricky, others may not have that problem, but as far as the quality, sound and blue tooth connectivity, excellent! I have not had any problems working out, ridding or running with them. Using Pandora and wi-fi at the gym works great. Playing my own stored music even better because you have an equalizer to adjust more treble and less bass if you like. Once you get used to the wearing method, they are really quite comfortable, sound awesome, and hold a charge for a pretty long amount of time. They were easy to set up, and the charge case is great, especially since it holds up to 10 recharges. I highly recommend giving these a try if you are tired of those annoying wires getting in the way, especially when working out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great ear buds and charger

    Posted
    Bearcat20
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I wasn't sure about getting completely wireless earbuds, but when I saw these came with a case that could charge my phone, I decided to give it a try. The sound is respectable, with good mid range and surprisingly good bass. It works best if you're able to get a good seal in your ear, which isn't so easy but is doable. The lack of controls on the buds is difficult, but if your paired device is nearby, it isn't a deal breaker. The single button on each bud serves as an on/off/answer/activate voice recognition. It's not a clear cut system and I've disconnected one bud while trying to activate voice recognition. They last a good long time, charging in their carry case. One drawback to the charging case is when the case is out of juice, the earbuds will try to connect until they run out of charge themselves, or the charger is recharged. I've never charged my phone to capacity off the charger, but I've gained a few percentage points quickly with it. Good sounding earbuds in a portable chase that charges the buds and other devices. Not a bad deal at all

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A bit tricky but good

    Posted
    Bruce
    • My Best Buy® Member

    Researched multiple truly wireless options for iphone and perhaps should have just gotten the airpods but was put off by the usual factors (price, look), despite likely greater reliability of pairing than these. They work well but: (1) Case is bulkier than airpod case, (2) when using the largest earbud size it's a bit of a tight squeeze into the case and so you have to make sure that the contact has been made to actually be charging (tip: make sure the little red light is on for each bud), (3) sometimes the pairing is lost (tip: disconnect bluetooth from phone and then quickly push the button on both earbuds TWICE; do it with bluetooth disconnected or else you'll just activate Siri if you are using an iphone; alternatively, try putting them back in the case and then taking the earbuds out again with bluetooth to the phone off and wait for them to pair with each other and then reconnect to bluetooth on the phone). Another odd thing is that I can't figure out where the mic is for speaking on the phone. It's not even shown on the diagram in the small manual. I'd like to know so that I could make sure to position it better when taking a call. Otherwise, sound is good and I've been picking them over my Powerbeats3s and Backbeats

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good blue tooth ear buds for the price

    Posted
    Lizzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like these ear buds because: 1) they are wire free and don't irritate my neck 2) they fit my ears fairly well, even tho I am a small woman 3) they don't extend beyond my ears, and they are black, so no one notices them when my hair is down 4) the sound quality is very good 5) they are affordable I don't like: 1) there are only 3 functions...on, pause and off 2) they are not super secure in the ear so you have to keep aware of them to prevent them falling out 3) it is too easy to accidentally press the pause button (the only button) when trying to position/reposition them in your ears 4) I can only use them one at a time because I couldn't get them to sync to each other, and neither could the people at Best Buy 5) they are very small, so can be easy to misplace I don't really mind using them one at a time since I need to keep my other ear free most of the time anyway to keep aware of my surroundings. I stick them in my pocket anytime I need to remove them to prevent misplacing them all the time...they can be hard to find once that has happened! Overall I am happy with them and I use them every day.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product for price

    Posted
    MVZVillazon
    • My Best Buy® Member

    I bougth these a week ago and I'm satisfied with them, they sound really good, battery life last, they charge really quick and they weren't too expensive. Exactly what I was looking for. The only problems I have had with them is that the right earbud doesn't stay fit in my ear, I have to manouver my ear so it snuggles in and start hearing it perfect otherwise I can hear outside noise from the right. Another thing I have had trouble with is the bluetooth pairing, sometimes I have a lot of trouble for them to pair with a device that I have already connected with, I turn off the device multiple times, then the earbuds, then I turn on the earbuds first then the device I sometimes I finally connect them, but it takes a while sometimes. Other than those 2 problems, they are great for what I spent and needed them for.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I’m impressed

    Posted
    Laptop
    • My Best Buy® Member

    I read several times these are cheap. No they are not, cheap would be $20. I paid $90 cause I didn’t want to spend $150. They are very comfortable and surprisingly great on sound. I always keep they low and still can’t hear people tryin to talk to me. Great for music and watching videos. Last long enough to watch a movie and still listen to music after. Only complaint is when putting them on you do have to play with it a second to fit properly. Then all set will not fall or have gotten lose on me at all. Other problem is the button when putting them on. If you touch it they get out of whack for a minute then you are fine Great head set love the feel the sound and how small they are

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice and Bassy

    Posted
    Lucrativesoldier
    • My Best Buy® Member

    These earbuds are very nice. In my opinion, great deal for the money. These are nice, bassy earphones. Overall sound quality is good. I love that the case charges the earbuds, and while in the case, they are very safe and protected. They fit snug in your ears, and don’t come loose. My only complaints are, I’ve had bad experiences with some phone calls, where the person on the other end had problems hearing me. Also, sometimes one earbud will cut out for a second or two, and then cut back on. It’s annoying, but I’m willing to put up with it, for the performance they offer at this price range. And this is why I give 4 stars instead of 5.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Uhhh...

    Posted
    AOnaleta
    • Verified PurchaserVerified Purchase

    I'm conflicted in this review. These buds sound amazing, there is minimal lag latency, calls sound good (but most people don't hear me too well), the bass is INCREDIBLE and they even fit great, which is usually an issue with me and ALL in ear buds. The ONLY problem I have with these is that they no longer sync to one another. I bought them for work so only one is required, so it's not a complete deal breaker but it still kinda sucks. There are times I can take a break and want to watch YouTube or something but they aren't syncing to each other! However they charge pretty fast, I got about 4.5 hours in one use, the case is neat and charges the buds efficiently, so they're overall pretty neat for an affordable brand.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Really 4.5 - Almost perfect!

    Posted
    CT78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It has been difficult to try and find the perfect wireless earbud setup for me. After several trials and brands to no avail I took a chance on these. In all honesty I was expecting more of the same. I was wrong! These look large and I figured they would be painful and uncomfortable like the rest but I was wrong. Setup was a breeze and they fit and sound great! Even more bass than expected as well. They stay put in my ear even while working out. Don't let the price fool you, these are great. You cannot change tracks with the earbud but it is not a dealbreaker. I would like to see this in the future. Other than that you can use one or both earbuds and also answer calls if need be. These Jams are a buy for sure!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Much... MUCH better than I expected!

    Posted
    Cnote
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I got these as a second pair of truly wireless headphones that I didn't mind beating up or taking on trips with me. My expectations were not super high, but I needed something in a pinch and the $75 price tag was perfect. Well, I used these and they sound awesome! More importantly, they do not fall out of my ears which is a problem that I have with almost every pair of earplugs. The BT connection is strong as well which is another issue that I have had in the past. The only reason I gave 4 stars is because pairing them is cumbersome for no apparent reason. I also have yet to make a phone call on them so I cannot comment on that. Outside of that, they sound great! I highly recommend the JAM Ultras.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice earbuds

    Posted
    Yvette
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I am really enjoying these earbuds. The sound quality is good and if you wear them together they really cancel out surrounding noises, My only two issues are the fit, i just can't seem to find the perfect tips for a comfortable fit. I would take the ones from my old earplugs but they are white and stick out like a sore thumb. My second issue is I've noticed that after some time the earbud i'm using (I wear them one at a time) will shut itself off. Don't know if this is power saving thing because I have it laying on my desk or if I have a defective pair but I just check it frequently. Overall I'm happy with my purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great value

    Posted
    JaiK
    • My Best Buy® Elite Member

    Truly wireless headphones with more than 2 hour battery life are hard enough to find. But to get a pair with decent to good sound for < 100 bucks is unreal. The sound, battery life and comfort make these well worth the purchase. drawbacks would be the clunky chargin case and pairing is sometimes weird where 1 bud will connect and the other one will go into mono mode. Connection is decent goes in and out but compared to the alternatives these are great. Plus you wont have straws sticking out of your ears like the airpods

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent earbuds for the price

    Posted
    Drew

    The true wireless function is great even with the limited options of only pause and play while listening to music. They have good battery life and I really like how the case is the charging source. They fit great in my ears and do not fall out. I like the sound quality and they have really nice bass. Now they do have a few cons though, like sometimes the right bud will fade in and out and the volume will lower in the right bud and stay the same in the left. One downside to the charging case is that its a little bulky and discomforting to keep in your pocket. I myself can deal with a few issues to avoid having cords though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great truly wireless headphoneor a fantastic price

    Posted
    ABoudrow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have tried multiple pair of truly wireless Bluetooth headphones that are far more expensive than these age none of them can hold a good quality connection and would cut out. I tried these after a recommendation and I was more than happy. The connection is flawless and the battery life is on par with other similar products (3hrs play time + 2-3 charges in the battery case). The fact that there is a USB port to charge your phone using the battery case as well is a nice touch. Would have been 5 stars if the sound quality had a little better (it's very good, but not great), and if they locked into the ear better. Still good enough that I'm buying another pair for my wife.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Comfort without wires

    Posted
    Nikonos
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased these because of there size and no wires. I have an older set of Bluetooth headphones from a few years ago but they are much larger and are connected by a wire to each other. The wire was always in the way. These fit inside the ear, very comfortable with long play ability and a convenient charging battery container that charges multiple time quickly. Sound is clear and has mono control as well so that you can use just one to be able to still hear things around you. Have had no trouble with them falling out as they fit snug and comes with different sized buds. I have not used them for exercising though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good sound for the price

    Posted
    Mixedopinion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased these because they were on sale and the reviews were positive. They're easy to work and the sound is good. I don't have problems with them staying in my ears as others had said. The little charging box that keeps them charged up is a nice feature but maybe a problem in the future with the contacts not making contact all the time. They even addressed this in the instructions. Time will tell. So far I'm very happy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Satisfactory

    Posted
    Christophe

    I certainly think that they could be better. They appear a bit bulky by sticking out of my ears a little and don't always stay in, that being said I have had that problem with other headphones as well which is why I am not rating them poorly. From my limited experience so far the sound is good and the price is better than similar ones on the market. Recommend the warranty as a just in case, because others have reported manufacturer problems that I have not experienced. Only had them for a few days so far. Haven't used the microphone feature yet.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Jam Wireless

    Posted
    AFB026
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I just reviewed the AIr Pods, now this Unit is no Air Pod But it wasnt quite as pricing either. For sound quality its a clear 8.5 for battery life again 8.5 bass performance 7.0 overall sound level that can be produced by this model is a solid 8.0. If you are not into the blowing your ear drums before you 50 group then these are perfect. If you like it extra loud maybe not the pair for you. But sound great the power pack doubles as a additional power supply I believe 1600 worth of charging power.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    True wireless

    Posted
    AntZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Good sounds quality and comfortable feel. Good for running or exercise and block a good amount of noise. Battery life is adequate and the case can also charge your phone if needed. The only issue is that if you want to use them with multiple devices you may have to unpair them and pair them again every time you switch devices- otherwise they only connect to the last device I used them with. I got them a year ago for $75 on a sale so overall I’m quite happy with the value for money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great earbuds for a good price

    Posted
    Remco
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I like them. Weren’t too expensive and Best Buy price matches so that saved me another $10. Good sound quality, for will in my ear. I like that I can also charge my phone with this case. Does lose connection every now and then when my phone is in my back pocket but otherwise not a lot of issues. Didn’t wanna spend a ton of money, didn’t want the cheapest ones. This is a great choice. Won’t be disappointed.

    I would recommend this to a friend