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Customer Ratings & Reviews

Jaybird - Freedom F5 Wireless In-Ear Headphones - Gold-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 4484 reviews

81%
would recommend to a friend

Customer ratings & reviews

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Page 5, showing81-100 of 4,484 Reviews
  • Rating: 2 out of 5 stars

    great wireless earbud but not the best fitment

    Posted
    sapphire
    • My Best Buy® Elite MemberElite Member

    I recently bought these on black Friday sales for $50. After reading some bad review about fitment I decided to give it a try since I am no jogger or someone who does exercise while listening to music. I thought that the fitment might not be a problem to me since I don't move around too much but boy am I wrong. These earbud fall off easily just by tilting my head. The battery or controller on the right side of the earbuds is too heavy causing it to fall off my ear ever 2 to 3 mins just by turning my head or looking around. It got to the point where it started getting annoying since I have to constantly fit it back into my ear. Now for the pros, this earbud are great in sound quality but it does lack bass if you are a heavy bass person. This earbuds are pretty flat in sound but you can tune it with the app which helps a lot and improve it much better. Well, I didn't keep this earbud I return this earbud back after two days of owning it since I cannot bear the right earbud falling off every single time I move my head around.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Sound quality but not that comfortable

    Posted
    Shiv
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I listen to the music all the time (via wired and wireless earphones, Bluetooth speakers) and I do lots of research before buying this kind of stuff. I also own Bose QC30 Bluetooth in-ear headphones which are the best in audio quality till this date based on my experience. So my opinion is mostly based upon a comparison of Jbird freedom with Bose QC30. In terms of sound quality, Jbird is really good and its very close to Bose. The best part is that you can tune its firmware using Jbird app for your taste. But sometimes that becomes a downside as different songs require different tunning for better output and that's where Bose shine. Its firmware is tuned so well that it fits all the songs without requiring any kind of tunning. But again its individual choice so go with your preference. My only problem with Jbird is the comfort level. Within first few hours of usage, I started feeling pain in my ear. Fins were not felt that soft in-ear although appeared soft in hands. Build quality is good overall looks are ok.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Decent product, poor support.

    Posted
    Screwyluie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The earbuds are earbuds. They don't sound amazing and they don't sound bad. The BT is easily interrupted causing skips in the audio as is the case with most of these wireless buds. It's not so bad as warrant a return though, it's infrequent. It comes with rubbery wings that fit in your ear to help hold them in but mine only came with sizes XS/S/M. I need a large to fit properly. When I contacted Jaybird about this they gave me a canned response with a fitting guide video. When I indicated that this did not help and I need a large size or I'll have to return them their response was to close the ticket and agree with me returning the product. I'll never buy from them again if they're willing to lose a customer over something so small. And yes I will be returning the headphones tomorrow. I only paid $43 for them on sale. Despite the customer support or lack thereof, I wouldn't pay more than about $50 for these considering the quality, fit, sound, and connection issues. Get them on sale or find something better.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Bluetooth headphones I have ever owned.

    Posted
    Raysion05
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought these to use on a daily basis at work. I work outside everyday and do a lot of moving around so I have tried now three different brands of wireless earbuds and these are by far my favorite. They have an excellent fit, once you figure out which EarPods and earwings you need they are very steady and only occasionally need readjustment. The sound from these headphones is awesome and with the free app from jaybird you can fine tune the sound to what you like. If you want a lot of bass for dance music you got or you need that treble for podcasts you can select that too. The app has a few preset settings but you can also create you own and fine tune mids, highs and lows however you like and set and save it as your profile. There is is very rarely any cross fed or fade out and I find that when there is it is in tight spaces or when the phone in my pocket is butted right up against an object. Also when there is a loss of signal the earphones just got out rather than that garbled audio that you hear with others, which I prefer. Oh and they absolutely live up to the sweat proof promise.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor Fit

    Posted
    MsDriver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Went back to the Jaybird Freedom wireless after trying both the Beats and wireless headphones. Bose had great sound quality, fit, nose cancellation and had a great connection distance, but it was not durable. Had 3 pair burn out before I just gave up. Went to the Jaybird... Great sound quality and adjustable EQ settings via the Jaybird app, but couldn't find a fit that would stay in my ears. Not matter what configuration I tried. Went back to Beats after previously owning the white version which kept disintegrating at the control. Beats fit well, but the rubber of control section kept rubbing away like a pencil eraser. Tried a different color in the Beats since I was fed up, but after having great sound quality in the other brands, I just couldn't get past the poor, hollow sound quality in the Beats. Took them back, defeated, but decided to try the Samsung Gear Inconx and so far so good. Excellent fit and great sound quality so far and it paired well with my iPhone 7+. Hope this helps someone else.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    They didn't change my life, but they're not bad

    Posted
    yazzeh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was looking for a pair of bluetooth headphones to wear to the gym. These appealed to me as they come with multiple options for various sizes of ears. Mine tend to be on the small side (read: child's sized) and the additional pieces were great for finding the optimal comfort level. The "wings" are amazing as they prevent the headphones from falling out while working out. I never feel like I'm going to lose these. The additional battery pack charger is a little strange. I don't like working out with this piece attached and mostly use it post workout to ensure my headphones have a full charge. I love the color. It's cute. Definitely more feminine and doesn't show dirt like I feared a white pair might. Sound quality is a little tinny. I feel like the startup vocal cue is louder than it should be and I accidentally access Siri on my iPhone when I'm trying to turn these headphones off. That startup volume could definitely be adjusted. Overall, they aren't bad. They just aren't "life changing".

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Some flaws

    Posted
    Gyyfgbhgf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wound up returning these headphones mainly for two reasons. After using for about an hour on my commute from work I realized how much my ears actually hurt from the relatively hard plastic “wings” that are suppose to keep it in place. The next day when I put then in again, the pain was now immediate and noticeable. The other reason I returned them was the sound quality. Out of the box the quality is not the best, although once you download the app it improves dramatically and it’s imoressive as to how they could be tuned for different types and styles of music. However, once that novelty wore off, I found myself on the app constantly changing between settings for every type of sung that came next in my shuffled playlist. Like most people, I assume, I have different types of music on my phone, so different that these headphones apparently had to be tuned for each song. Their standard flat setting is really not that good. I guess that why they were the cheapest of the bunch.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for what I spent

    Posted
    UncleScholty
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok so I bought these on sale - $49. I cannot imagine spending $150 for these! No Way, No how! I had a pair of Beat wireless but after wearing them for 30 minutes my ears were Killing me! Those are way to uncomfortable for me. Other people have ears that they fit perfectly I am sure. These headphones are WAY more comfortable to me, but, the sound is not as good. No real big base or full bottom sound coming out of the headphones. (And I have tried a lot of different headphones over the years!) They are lightweight in your ears. You can only turn them on, and adjust the volume. I CANNOT skip to the next song with any button on these... at least not that I have figured out yet, like my Beats could do. I am a little suspect of the fact that you just take the ears end off to change the "ear wings" as over time is that going to become a loose connection and stuff jsut fall off. We will see. For $50 they are a nice pair of wireless headphones. For $150 anyone I know would return them!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Super lite earbuds

    Posted
    ZipheR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought two sets of the special edition version of these on Black Friday. Great value but missing the soft foam tips, which you can buy at a super online retailer for cheap. The only thing missing was the bass on these. The app is great. You can change the sound dramatically but still very low bass production. I couldn’t get a good fit after taking time to try all the fittings. They would either go to far in or fall out. I ended up swapping for the X3’s. I have to say, best decision ever. The battery on these is decent. And the little recharging pod is convenient. My significant other really enjoys hers. She hasn’t had a problem with them. Like the title says. They surprisely lite.. but if you want bass, give the X3’s a try. Almost bought the Jaybird runs but they’re so big and bulky, and with the reviews about them cutting out. The Jaybird app is great. Has a find my buds feature, a ton of presets that can change the sound, and workout playlists for spotifi. Hope this helps.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Amazing sound, but unit not perfect

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought these to use in the gym during my workouts. Amazing sound from such small ear buds, and customizable EQ via the app. These are much smaller than the X3 and are almost hidden in your ears, tho you sacrifice battery life (4 vs 8 hours). The battery clip which can add an additional 4 hours is just too bulky and heavy to use when working out, but shouldn’t be an issue for low-activity use. My only gripe about the headphones are that the power/volume control is a bit heavy and causes the right earbud to come out too easily when working out (with my odd ear shape, the wings are not comfortable to use) and the Bluetooth connectivity tends to cut in and out at times during activity (such as lifting a weight) even if distance from my phone doesn’t change. First pair I bought was defective (constant crackling sound) but BestBuy exchanged with no hassle. With the faults, I still like these earbuds for the amazing sound. If you don’t mind size, buy the X3 for the added battery life.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great sound, terrible fit and BT Connectivity

    Posted
    LesserV

    I own the original Bluebuds X and after some time, I finally got the fit right. They don't stay in the ears perfectly, but good enough. I was excited about the Jaybird Freedoms and waited until enough people had reviewed the product before buying. The EQ app is amazing and works well. The sound was great and the device got plenty loud for me. I tried these on vacation and at home, but sadly the BT connectivity on the pair I bought was terrible. Sound cutting in and out on two different well known apps. I used the same tips and wing size that I used on my old Bluebud X along with all other combinations, but could never get them to go in my ears and stay. I tested my old pair and the freedoms at the same time, same place and with the same apps. The old ones were great with no problems in fit and connectivity, the Jaybird Freedoms consistently cut out and fell out. Disappointed to say the least and I won't spend $200+ on subpar earbuds. Guess I will wait for the X3's and hope they are better.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi LesserV,

      We are so glad to hear that you loved the audio quality of the Jaybird Freedom. We are sorry to hear that you have not able to find the perfect fit yet with the buds.

      Everyone's ears are different and fit is the biggest part of headphones especially when being used to train or run so this being said we would love to help you get a perfect fit. We have some more ear tip options and fit suggestions that can help. Please reach out to jaybirdlistens@jaybirdsport.com and we will do what we can to help improve your experience and fit.

      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team
      If we've solved your issue, we'd appreciate an update to your review. jaybird

  • Rating: 1 out of 5 stars

    Have potential, low quality, bad engineering

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This headphones have potential but they have too many flaws. For instance: you need to attach the extra piece that comes with it to charge it, so if you lose this piece you are screw. The battery does not long too long, I charged it all night and midway though my work out the battery is already at 20%!. Perhaps the biggest flaw is that the side with the controls in it is significantly heavier than the other side; this causes the headphones to constantly come out of you ears, so if you are using them for running or working out you will find yourself constantly readjusting them so they stay in your ears. Lastly, for some unknown reason they just stop working, not even last a whole year! The only positive is that you can customize the sound through the app, this significantly impacts the sound. Do yourself a favor and go for a proven quality brand, you may pay more but you will be happy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound, but not a good fit for me

    Posted
    SmallBizOR503
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Jaybirds produce really good sound. However, I could not tolerate the other features: When you turn them on, it makes a loud intro audio announcement that is uncomfortably loud (I ended up turning them on, letting the announcement play, then inserting the earbuds into my ears). Next thing I didn't like was when the battery gets low, it makes a LOUD audible notification "Battery at 20%!". I find this audible notification disrupting when I'm listening to music or podcasts. It seems you could have your music or audiobooks on low volume and when the "Battery at 20%!" notification comes on, it delivers at a loud volume (higher than your preset volume for media). Third, the battery does not last that long (less than 8 hours). Those three reasons I had to return them. But the Jaybirds had better sound quality than my Anker and TaoTronics bluetooth earbuds. And the Jaybird has a smartphone app that lets you download and customize sound profiles.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    C. Michael W

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I very seldom write a review. I bought these headphone in June 2016. Up until two weeks ago they have worked very well for me. However two weeks ago the internal battery died, and can not be recharged. I have written customer service at Jaybird, and received a case number for follow up. I have written them twice more to update on the Freedoms. As of this writing I have not received any correspondence from Jaybird, nor can I get them on the telephone. 99% of a review should be how a company responds when there is an issue. I can live with the fact that once in a while you get a product that needs to be replaced. I can't understand no action on their part. Based on their response so far I would recommend that you do not buy. Look at other reviews. Battery life and moisture seem to be a big problem for them. Maybe that is why I have not heard back.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good

    Posted
    Chakayourmastercommandsu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wear sound protective ear muffs and these are the only ones small enough to fit comfortably inside. I must use the foam ear pieces to have them stay in my ear. The silicon ones don't stay in my ear good. I can't use the wings with the ear muffs on because they make the earbuds stick out away from my head. Not sure why, they could have made them have the right angle so the sit flush against your ear. The wings are a must for me if I don't have the ear muffs on or they don't stay in my ears with any activity. Over the ear like they show in their pictures will not work for me , they just fall out of my ear no matter what. I think they should have put a battery on the other side to even out the controller/battery so you could have longer battery run and even weight distribution on the ears. Battery life is ok. Sound is great as far as I'm concerned. Only bad thing I've noticed and I'm not sure if it's a normal Bluetooth problem or the headphones is a short sound noise / interference that randomly happens.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Great Sound + Bad Fit = Very Disappointed!!!

    Posted
    Javier
    • My Best Buy® MemberMember

    I waited months to get them and after only having them for 1 day, I had no choice but to return them. Although the sound is amazing….I’m very disappointed!!! The remote piece is heavier than advertised and much heavier than any other pair of headsets or earbuds out there. This causes the right earbud to fall out over and over again and again. Both earbuds will not stay in my ears, they fall out repeatedly no matter what type of method I used. I paid $140 after discount and I don’t think they’re worth that much, in my opinion they’re worthless to me, what good is the amazing sound quality if they won’t stay in your ears?!? Customer services didn’t offer a solution, and I have to pay to ship them back to them…I guess these are not for everyone. I’m very disappointed and I would not recommend these to anyone.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Clear sound, Fair price on sale

    Posted
    BigSky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had these for several weeks now and use them heavily, though almost exclusively for podcasts, so can't provide review of music performance. However, sound is clear and fit is good for the various podcasts I listen to. It took me several days to get used to the side with the battery. At first, it kept sliding out of my ear on only that side due to the battery weight and lack of immediate fit, but fit improved after a few days. Now they stay in during brisk walks and slow running. I can't confirm or contradict other reviews that have had problems with sweat impacting performance as I haven't exercised intensely with them. Battery life is as advertised - right at 5 hours before needing charge. I bought these to replace another pair of wireless buds I had received for free, so hoping these are more durable. They are a good quality product for the sale price; I don't think I would have paid the full retail price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Small, Light, and great sound!

    Posted
    pdxoutre
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm very much enjoying these earbuds. This is my third set of wireless bluetooth buds and hopefully my last. Others have been to heavy in the actual ear piece and required the 'ear wings' to stay in place. These are light enough and fit snuggly enough (using the Comply foam) that they stay in place without the use of wings. They come with a small clip to clip to your shirt so you don't lose them, I quickly switched to a small safety pin and keep them around my neck all day so I can use them at a moments notice. My typical day I use them about 2.5 hours without needing to use the dongle to up the charge, on heavy use days just putting the dongle on for 15-20 minutes has brought me back from 20% to fully charged without any issue. The sound quality is outstanding, I really like the included app to customize the sound the way I want it. I have settings for audiobooks, podcasts, and different music genres. These were a bit of a financial reach, but I'm very satisfied with the purchase!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for music, Bad for phone calls

    Posted
    jnguyenjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Freedoms are by far my favorite earbuds. They are comfortable, music clarity and bass are excellent. The white version seems to be an older model since they do not have the memory foam buds nor the curved wings like the black ones(which are the updated version). While these earbuds filled my ears with joy when listening to music, they are really really really bad for phone calls. Everyone I talked to said I sounded muffled. I decided to test the phone call being on the other end and sure enough, it was terrible. I experimented with them and found it may have something to do with noise cancellation. When the room was pitch quiet, it sounded fine, any bit of noise then suddenly if was mufflrama all over again. I bought and returned about 4 sets of the freedoms, same with the X3's, thinking it was defective muffling all the time. I still have a black pair but just for music while working out. I do not bother with phone calls with these anymore.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Quality Build. Poor Battery Performance.

    Posted
    ChicagoGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As owner of X2, I was excited to pick up these new models for the smaller form factor. Quality build is great and offers multiple inserts and wing tips to ensure a good fit, regardless of ear shape. While the freedom is sweat proof, I've already gone through two units. The built-in battery appears to die after dropping to 60% charge and requires a soft reset. This has occurred multiple times. I've resorted to carrying around the charging unit/second battery in order to reset the unit while out on long distance runs. Unacceptable for individuals who work out or run more than 1.5 hours. Have returned the unit and simply resorted back to X2, which I would strongly recommend without hesitation. Would love to see this problem addressed as the sound and build quality of the unit is amazing otherwise.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi ChicagoGuy,

      We are glad to hear that you loved the design and features of the Jaybird Freedom. We are sorry to know that you have issues with the battery of the buds but we can assure you that this is not the expected behavior nor performance from our product. Please reach out to jaybirdlistens@jaybirdsport.com and we will do what we can to help improve your experience.

      Also, here are suggestions that we strongly recommend our users to try that can help prevent this issue.

      • Computers are the best and safest method, as is anything 1 AMP or less.
      • Car chargers produce a much greater power supply and should be avoided.
      • Over-charging the battery will quickly reduce the life of the headphones, so in addition to monitoring the power supply, limit the charge time to 2.5 hours,
      • To get the most out of your battery it is recommended to charge the buds when the low battery status is indicated.
      • Avoid charging your headphones after exposure to sweat.
      • Make sure charging port/cradle is clear of any debris.

      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team
      If we've solved your issue, we'd appreciate an update to your review. jaybird