Main Content

Customer Ratings & Reviews

Jaybird - Freedom F5 Wireless In-Ear Headphones - Gold-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 4463 reviews

81%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 474 Reviews
  • Rating: 3 out of 5 stars

    Not perfect but competitive with the competition

    Posted
    Reddog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was on the hunt for a good wireless earphones to use at work. I tried some very expensive in ear monitors and although the sound was great the wire was not. So I then tired the Jaybird X2. They worked well and I could have stopped there but once the battery ran down I felt I needed to do better. The I tired a set of Platonics. These had a spare battery in the pouch they came with. The sound was just awful. As I took them back it turned out the F5 were on sale for the same price. So that was my next choice. The F5 were a little hard to fit because the control unit would pull down from the right ear. They can fit over the ear but in the office I wanted to pull them out if someone came in to talk to me. The battery life is right at four hours but you can attach the second battery and double the time but also the weight hanging down. The fix for me was to use different size adapters for each ear. A little bigger on the right and the next smaller size on the left. That helped but its the clip on the back of my shirt collar that really fixed the problem. However after two days that cheap clip just fell apart. I had a wireless phone with a headset that also had a similar clip but made much better. I used it and not I have an almost perfect fit. Now the sound if correct and the fit is correct and if I need the extra battery it;s available. Not a perfect combination but I did try found in ear headphones to get here and I will go with them for now. I think with the trend for more wireless headphones the choices will get better but for now these work perfect. Just to bad I had to baby them so much to get the fit right and if I didn't have this extra collar clip they wouldn't have worked for me at all.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not quite what I expected

    Posted
    SoundCheck
    • Verified PurchaserVerified Purchase

    I'll preface this review by stating that I have been using the Power Beats wireless headphones and was looking for something a little less bulky for my runs. The Beats held great but are a little big for my taste. Now the Freedom headphones. These were advertised as lightweight, comfortable and were to have a great sound. First, The earbuds themselves are definitely small and lightweight. They fit well in the ear when not running or moving around too much. Unfortunately, the volume control is really bulky and weighs down the headphones. If you run or move around the weight room as I do, the earbuds do not maintain the seal needed for a good sound. I am constantly adjusting the earbuds. The beats, although bulky, just stay in place. I like that you are able to adjust the sound to your liking with the free app. The sound quality is good when the earbuds are in place. They definitely have more clarity than the Beats and allow room for harmonic content. The sound is clear and not muddy like the beats. The downside is they severely lack in the low end and are not nearly as powerful as I'd like them to be. With the volume all the way up, it's about half the output of the Beats. Overall these are decent headphones. Not as bulky as the beats. Better sound clarity but not enough power to get me motivated. Who wants to hear Hendricks at half volume? The big downfall is the ability of these headphones to stay in your ear while running. The mic is just too big and heavy for the earbuds to stay in. Would be worth the price for $99. Not $199.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Really great sound. Fit not so much.

    Posted
    SamsungJake
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Headphone and earbud experiences are so very subjective when it comes to reviews. So here's a quick background on my preferred listening devices: I regularly use a pair of Sennheiser 598's for home entertainment consumption. On the go, I use either Bose Quiet Control 30's noise cancelling headphones or Bose Soundsport. I also like the new AKG buds that came with the Galaxy S8+, and I've used Apple's EarPods and think them to be a decent standby for calls (but not high audio fidelity). When I listen to music in bed at night, EarPods are my go-to for comfort. I purchased these Jaybird wireless buds in hopes to find a wireless solution for night-time use. I listen to music every night and wanted something that I could pair with my phone, as opposed to the second-generation iPod that I have physically connected and in bed with me. And while I was blown away by the sound quality--and would have kept them if it were the sole deciding factor, I found the buds to go too deep into the ear canal and therefore not comfortable for a side sleeper. Bose's ear tips are, in my opinion, the best in the industry from a comfort perspective...and perhaps I was spoiled by them. The Jaybird's tips and fins were fine, but not all that great--and not as secure as the Bose tips I've grown accustomed to. The sound, though, probably some of the best bass I've heard in wireless buds--really great. It was just a shame I couldn't get comfortable in them! But, you may be entirely different--maybe they fit perfectly for you. If they do, you won't be unhappy with the sound.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Convenient but misses the mark

    Posted
    Oniru

    Pros Several earphone plugs, ear attachments and configuration options to ensure the right fit for your activity. I was able to wear these comfortably while longboarding, olympic weight lifting, calisthenics and running. The sound quality was as excellent when the device was working normally Cons Device connections became corroded from sweating just after 1.5 weeks of use. I live in high humidity area and used the earphones on a hot humid day. On this day I used the battery pack during my activity. I believe the pack caused the device to retain sweat between the electric connections. When the sweat evaporated it left behind salt. I did not detach the battery pack from the earphones and by the next morning the connections were corroded. The earphones were not able to be charged. Out of the box there are too many pieces that can be lost, if you are not a careful person then you can lose some critical components easily. With that said the device comes with a nice carrying bag if your organized enough to keep all the tiny pieces there after each use. The audio is spotty. I experienced frequent audio skipping while running outdoors. This a noted problem with the headset and jaybird recommends that you use an armband so that you can place the earphones as close to you and possible if your running outdoors. Overall I had a bad experience with this headset. It did not live up to my expectations or the pricetag. Returned product after 1.5 weeks of use

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great sound, bad fit, remote too bulky

    Posted
    LXVI
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't get me wrong, these sound awesome especially with upgraded Comply Comfort (not the included Comply Sport) tips. I will say there is a spot in the volume where it is either too loud or too quiet but I would overlook this if they fit better. I can not get these to stay in my ears. I did purchase some Comply Comfort tips and it helps a lot but still not able to keep them in my ears during a work out. Impossible to stay in during a run. I have tried every possible combination of tips, wings and orientation but they just don't stay in the ear. These did work good for travel as you are not bouncing about like you do during a work out. The remote is too heavy on one side, you defiantly feel the weight and this is the most troublesome side to keep in the ear. I think Jaybird should have balanced out the weight with remote on one side and battery on the other. This is most noticeable when the cord is positioned behind your neck, all the slack from the non-remote side is taken and then there is too much slack on the remote side. If you are looking for some headphones for activities I would pass and try the Powerbeats, but if you want a killer sounding earphone and that is it then look no further. These do fit under my snowboard helmet which is nice. I have not used them on a hill yet, but I did leave my helmet on with these in and I did not feel pressure. They may shine when I get to use them when snowboarding because the helme pads will help keep them in.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Small size, good audio - bad voice quality

    Posted
    GMan
    • My Best Buy® Elite MemberElite Member

    I was excited to get these as they are so much smaller that other competing in-ear headphones. The Jaybird X's stick out too far from your ears and the LG Tones have the neckband. After trying the different tips (silicon wouldn't stay, foam was too scratchy), I ultimately settled on the tips from my old Bose IE headphones. While these tips are not made for the Jaybirds, they stayed on and improved the fit for me. I ultimately returned these for two reasons, especially considering the high-price: 1) Voice call quality is pretty poor. With no noise/echo cancellation on my end it is not great for taking calls. In some ways the microphone is too sensitive as it picked up my breathing and cable knocking on the mic whereas my normal LG Tone have neither of these issues. 2) Audio delay - watch a movie/video and you get the dreaded audio sync issue where the audio is delayed from the action on the screen. This is likely due to the audio processing it is doing (couldn't find a way to turn that off) as my LGs did not have this issue. If the above two items are not issues for you, then these are great headphones. Small and light - didn't even mind the bulky charger/battery extender. At this point, am looking forward to trying the upcoming Bose InEar QC30s as they look to improve the voice call quality (and coming from the LGs, I don't mind the neckband).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent and also flawed

    Posted
    menssana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like these headphones. The sound is good and they are very light, after a while you would hardly notice them. Batteries last long enough for decent workout. 2 stars are deducted for 2 issues that bugged me big way: 1) I paid over 200 USD, but the right earphone initially kept falling out of my right ear. Reason Nr. 1: the battery is attached closer to the right side of the cable, it is only logical that this side tends to drop out of the ear. To fix this Jaybird offers hooks to put them around your ear lobe. Brilliant idea, but you have to order them separately as part of an accessory package through their web shop: that was 10 USD for the accessory package and 10 USD for expedited shipping. 20 USD for 2 items that maybe cost 1 to 4 USD. Why could they not be included in the original box? 2) The instructions delivered with the headphones consist of a few pictures and I found them misleading. It took me some time to work out how the battery package worked. I turned to Jaybird's website to search for the manual and found it after a while. I did not expect full instructions to be included in the box, but with any products the first hours when you open and test your purchase are the crucial ones. It took me too long to get the headphones working when a little more detailed manual would have made all the difference.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Sound - Awkward Fit

    Posted
    benjitek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I also have the Jaybird X2's which I've been pleased with. These new earbuds sound even better, especially using the companion app to tweak the sound. The fit though is not so great, at least for me. The volume control module is heavy enough to weigh down on the right side, resulting in the need to periodically push the right earbud back in. If I wrap the cord around my ear, the volume control flops around between my ear and head enough to annoy. When worn this way, the cord is a bit stiff so on the left side it continually 'unwraps' and the cord pops out from behind the the ear. As good as they sound, the issues with fit and comfort will have me returning them -- I'll definitely try again when the 2nd generation of this style comes out, the product's design engineers will surely come out with something more practical.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound, not for active people

    Posted
    Runner5
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I took my time before buying a new set of headphones, I found this one attractive and as a new Jaybird costumer(usually im a bose user) I decided to give them a try. The design is nice and colors attractive, not as bulky in the ear as other headphones(like does crazy guys working out at the gym with beats) I was pleased at the beginning, with nice sound but have to say it was hard to find the perfect fit since the control piece is heavy and pull the set down, but after experimenting I found the perfect fit and worked for me while running, and at the gym but not for long. Sound is nice and clear and the app makes easy to customize different settings for your music. NOW THE BAD I brought this headphones at the end of sept and the so call comfort eartips just cracked and broke into pices, I use already 2 sets and both with same result , so this is poor quality, then the silicone tips are horrible, they slide out of my ear so often that makes me mad, I have to readjusted when im running or even when im just weight lifting. Also battery add extra weight to the headphones and if you are not careful can be lost easy. In general could be a good product but the flaws in quality in something as simple as an eartip says a lot to me

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not enough bass. Charger bad concept

    Posted
    FatDaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Reading reviews, I thought the sound quality would be much better. Bass sounds lifeless. Far from a “rich sound” I saw in another review. The little charger thing you have to clip to the unit to charge is a bad idea. I can see people easily misplacing it. Wish you could just plug directly into it, but that would mean the size of the power on and volume unit would need to be thicker. Still, the space saving to me is a design flaw. Doesn’t come with a wall plug; just a short usb cable. On the Pro side: The storage pouch is nice. As long as you keep the charger plug thingy in it? You should be ok. The headphones are light and you can’t feel them on... until they start to hurt your ears. I fixed the discomfort by changing the ear things from what the come with to the smaller size. Decent unit for the $49.99 sale price.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    OK for running, ok for sound

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought these headphones for running, for which they work usually. I've found even with the best fitting ear pieces, I have to adjust them every once in a while when running. If I run hard or sprint, they just bounce out of my ear, which is quite annoying. The left one doesn't seem to have an issue, but weight of the battery on the right side seems to wiggle it loose. The battery is ok, just have to remember to charge it after a few runs. I don't use the added batterypack, it just adds to the weight on the right side. The bluetooth however, can cut out sometimes particularly if you cover the source with a hand. The sound is rather disappointing actually. Despite a lot of effort with the tuner app for it, it still sounds a bit tinny, sometimes hollow. And I've noticed songs with a lot of bass, just start to sound a little distorted. After the reviews I read, I thought the sound would be a huge increase over my current headphones, but it actually has lower sound quality than my stock $40 Apple headphones. Overall, they work most of the time for what I need them for. But, the price is pretty high for what you actually get with them.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great headphones

    Posted
    Katherine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    These headphones have great sound. Being used to traditional headphones I wish the battery lasted longer, but it comes with a clip on charger that you can charge up, and then when your headphones get low clip it onto them without being plugged into anything. It also tells you what the battery is at when you turn them on, and it gives you a warning when it gets to 20% so you know it is getting low. Overall I really like them. The reason I didn't give them a higher rating is because the advertising is misleading. It was featured with the other colors of the same headphones, but the "special edition black" does not come with all of the fins and tips that the other Freedom headphones come with. Comes with 2 tips instead of 6, and 3 fins instead of 4. Checked the pictures, "specifications", "product details", "what's included", etc. Doesn't list a difference anywhere other than leaving out the picture that shows everything that is included with the other headphones. Should list them as separate headphones, or put this information in the details somewhere.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor Fit

    Posted
    MsDriver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Went back to the Jaybird Freedom wireless after trying both the Beats and wireless headphones. Bose had great sound quality, fit, nose cancellation and had a great connection distance, but it was not durable. Had 3 pair burn out before I just gave up. Went to the Jaybird... Great sound quality and adjustable EQ settings via the Jaybird app, but couldn't find a fit that would stay in my ears. Not matter what configuration I tried. Went back to Beats after previously owning the white version which kept disintegrating at the control. Beats fit well, but the rubber of control section kept rubbing away like a pencil eraser. Tried a different color in the Beats since I was fed up, but after having great sound quality in the other brands, I just couldn't get past the poor, hollow sound quality in the Beats. Took them back, defeated, but decided to try the Samsung Gear Inconx and so far so good. Excellent fit and great sound quality so far and it paired well with my iPhone 7+. Hope this helps someone else.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Super lite earbuds

    Posted
    ZipheR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought two sets of the special edition version of these on Black Friday. Great value but missing the soft foam tips, which you can buy at a super online retailer for cheap. The only thing missing was the bass on these. The app is great. You can change the sound dramatically but still very low bass production. I couldn’t get a good fit after taking time to try all the fittings. They would either go to far in or fall out. I ended up swapping for the X3’s. I have to say, best decision ever. The battery on these is decent. And the little recharging pod is convenient. My significant other really enjoys hers. She hasn’t had a problem with them. Like the title says. They surprisely lite.. but if you want bass, give the X3’s a try. Almost bought the Jaybird runs but they’re so big and bulky, and with the reviews about them cutting out. The Jaybird app is great. Has a find my buds feature, a ton of presets that can change the sound, and workout playlists for spotifi. Hope this helps.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Amazing sound, but unit not perfect

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought these to use in the gym during my workouts. Amazing sound from such small ear buds, and customizable EQ via the app. These are much smaller than the X3 and are almost hidden in your ears, tho you sacrifice battery life (4 vs 8 hours). The battery clip which can add an additional 4 hours is just too bulky and heavy to use when working out, but shouldn’t be an issue for low-activity use. My only gripe about the headphones are that the power/volume control is a bit heavy and causes the right earbud to come out too easily when working out (with my odd ear shape, the wings are not comfortable to use) and the Bluetooth connectivity tends to cut in and out at times during activity (such as lifting a weight) even if distance from my phone doesn’t change. First pair I bought was defective (constant crackling sound) but BestBuy exchanged with no hassle. With the faults, I still like these earbuds for the amazing sound. If you don’t mind size, buy the X3 for the added battery life.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound, but not a good fit for me

    Posted
    SmallBizOR503
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Jaybirds produce really good sound. However, I could not tolerate the other features: When you turn them on, it makes a loud intro audio announcement that is uncomfortably loud (I ended up turning them on, letting the announcement play, then inserting the earbuds into my ears). Next thing I didn't like was when the battery gets low, it makes a LOUD audible notification "Battery at 20%!". I find this audible notification disrupting when I'm listening to music or podcasts. It seems you could have your music or audiobooks on low volume and when the "Battery at 20%!" notification comes on, it delivers at a loud volume (higher than your preset volume for media). Third, the battery does not last that long (less than 8 hours). Those three reasons I had to return them. But the Jaybirds had better sound quality than my Anker and TaoTronics bluetooth earbuds. And the Jaybird has a smartphone app that lets you download and customize sound profiles.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for music, Bad for phone calls

    Posted
    jnguyenjr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Freedoms are by far my favorite earbuds. They are comfortable, music clarity and bass are excellent. The white version seems to be an older model since they do not have the memory foam buds nor the curved wings like the black ones(which are the updated version). While these earbuds filled my ears with joy when listening to music, they are really really really bad for phone calls. Everyone I talked to said I sounded muffled. I decided to test the phone call being on the other end and sure enough, it was terrible. I experimented with them and found it may have something to do with noise cancellation. When the room was pitch quiet, it sounded fine, any bit of noise then suddenly if was mufflrama all over again. I bought and returned about 4 sets of the freedoms, same with the X3's, thinking it was defective muffling all the time. I still have a black pair but just for music while working out. I do not bother with phone calls with these anymore.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Older is Better

    Posted
    JDubstep
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The older versions of these work so much better. Jaybird tried to hard to reinvent the wheel with these newer ones. There's a charging pack that attaches to the earbud loop; which means if you lose that you're screwed. Also it means you have less of a charge available on the earbuds themselves. I really don't want to write an entire negative article, but when I dropped $150 on these and the BB protection plan, I felt like I should be reliving the same experience or better than the last pair of Jaybirds I bought. Since then, I've purchased a $10 pair of Poms. The sound quality on the Poms is less than that of the Jaybirds, but the fit, ruggedness, and utility are far superior. I can live w/o surround sound in the gym.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great product, terrible customer service

    Posted
    MrMelchor
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Firstly, these headphones are nothing short of awesome. They sound great, the companion app is a huge help in changing the sound to your liking. Where everything falls short is the terrible customer service Jaybird gives. It is the absolute worst. I've been having issues with my charging clip about a month into owning these headphones. I contacted them by e-mail, and waited for days to hear back, but nothing. So I started a chat session in which things seemed to go over smoothly until I sent over all the information requested, and heard nothing back for a month. Now that I've gotten back in touch with them I have to send them not only the charging clip, but the headset and the charging cable as well. After reading several online reviews and the horror stories about never hearing anything back, or getting your replacement parts back I've just decided to bite the bullet and pay another $25 to replace the charging clip rather than deal with all the trouble. So buyer beware.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Some nice features, but not enough to keep them

    Posted
    CDH1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I initially has the new BeatsX headphones (the cord was just way too long for me), but gave them to my husband so I could try the Jaybirds. I was very pleased with the length of the cord, and LOVED the fact that I could shorten the cord length with the extra clips that come with the headphones. The actual earbud portion was also quite small, which I liked. The sound wasn't as good as the BeatsX, but it wasn't anything to complain about either. However, after having the headphones at the gym for a few weeks and traveling with them, I decided to return them and purchased myself a pair of the BeatsX earbuds (yes, again!). While the Jaybird earbuds are small, they hurt my ears, and wouldn't stay in very well (even with the wings). They also don't block out nearly as much outside noise as the BeatsX (crucial for me with all of my flying for work). The last straw for me was when they failed to connect to my iPad for days on end.

    No, I would not recommend this to a friend