Main Content

Customer Ratings & Reviews

Jaybird - RUN True Wireless In-Ear Headphones - Jet-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 1465 reviews

73%
would recommend to a friend

Expert rating

Rating 3.6 out of 5 stars with 14 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 22 Reviews mentioning:
buttons
  • Rating: 4 out of 5 stars

    Music quality is awesome!!!

    Posted
    Memomac
    • My Best Buy® Member

    These ear buds are lite and fit my ears well...out of the box they sound a little low...but when you use the app and use the earbud buttons as volume control they get much,much louder...and when you use the app's EQ and use some of the setting people post they sound amazing...only one negative they are out of sync when watching videos

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good not great

    Posted
    supertek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Sound quality is great. Fits very snug blocking out all ambient noise. Lack of volume control is inconvenient and pressing buttons on the side can be painful after awhile. Requires firmware update out of the box or unit will have constant Bluetooth connection issues.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Sounding Earbuds, OK Fit

    Posted
    scovartwo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    This Jaybird brand of truly wireless earbuds are fairly well designed and have pretty good sound quality. Being able to listen to audio with earbuds that are totally wire free is really convenient, and adds an improvement to the overall audio listening experience. The charging container for these Jaybird earbuds is really nice, it is the shape of an oval and has a nice closing mechanism and opening button, and there is an easy to see LED that lights to indicate when the charging has started. The Jaybird earbuds fit easily into the charging position when the batteries are drained. The micro USB cable provided is a bit short with the cable being 12 inches long, a longer cable would have made charging easier, but the cable being shorter is easier to carry. The Jaybird app is ok, the app does have a less than optimal equalizer in my opinion, but it does allow the adjusting of the bass and treble, and the Jaybird app does allow the user to save their optimized equalizer settings to presets which can be named. The Jaybird Run earbuds are a bit limited in playback controls compared to some other earbuds on the market, as these Jaybird Run earbuds only have two buttons, one button on each earbud, this results in having to choose which functions the buttons will perform, this can be adjusted in the Jaybird app. The one press of the buttons can be assigned to play/pause or the one press can be assigned to volume control up/down. It isn't possible to have these earbud buttons control the volume and play/pause at the same time, this is slightly limiting, but the volume can always be adjusted from the Jaybird app on a smart phone. Also, when a call is incoming, the single press will answer the calls, and when ready to hang up the call, a single press will end the phone call. On these Jaybird earbuds, the double pressing of both buttons is always set to the option of skipping to the next track, and for some reason, there isn't a previous track option. Maybe in the future Jaybird could program the app and designate the double pressing of the right earbud so that it skips to the next track, and then double pressing the left earbud could be for the previous track functionality. The buttons are easy to press as far as it not taking much force to press the buttons, but the buttons are oval shaped, and the buttons have to be pressed on only one side of the oval shaped buttons, so it is kind of a hit and miss when pressing the buttons, if the buttons are not pressed at just the right spot, then the buttons will not click. Also, the buttons are located so that when the buttons are pressed, it pushes the earbud into the ear. Overall the placement of the buttons isn't that great. When these Jaybird earbuds are in the ear, they also function quite well as earplugs, and when wearing these Jaybird earbuds, the outside noise is drastically reduced, this can be a good thing and a bad thing, it can allow the user to be less bothered by undesirable noises, such as a conversation of other people in the surrounding area, but noises that are more important to hear will be less noticeable, such as someone knocking on the door or a phone ringing. It would be a good idea to avoid wearing these Jaybird Run earbuds when driving a vehicle, as it would be too easy to miss hearing important road noises such as a honking horn. There are various types of earbuds referring to the way that the earbud fits in the ear, some earbuds have only the silicone tips in the ear canal and the control section of the earbuds slightly sticks away from the ear, another type of earbud has the silicone tips that fit inside the ear hole and also has the main body of the earbud which fits closer to the ear canal. This Jaybird earbud is the type that fits closer to the ear canal, this type of earbud is better for listening to audio while being physically active, as the earbuds fits more snug in the ear and the earbuds are less likely to fall out. This second type of earbud is however less comfortable and can feel slightly annoying in the ear after having been worn for several hours in a row. With that being said, most people do not wear earbuds for that long, and these Jaybird earbuds can be adjusted in the ear so that they are fairly comfortable. The way these Jaybird earbuds fit into the ear, results in less of a universal fit on various sizes of ears, this is because the main earbud section fits into the outer ear cavity in order to fit snugly in the ear, and if a person has smaller ears, these Jaybird earbuds will likely not fit very well. I would actually say that these Jaybird earbuds would really only fit medium to large ear sizes. This pair of Jaybird earbuds is of pretty good build quality and has good sound, and I am rating this Bluetooth audio device at 3.0 out of 5 stars.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good sound and app, but bad case design and button

    Posted
    Eddie

    The JayBird Run has great sound, a good fit and an excellent app to customize the sound for an even better listening experience. My only 2 negatives are, 1. The buttons on the units are difficult to push and you have to push hard. They also only perform 1 set of functions, or another, at a time, but not both at the same time (controlled by the app). Should be able to handle several functions like the other high priced ear buds on the market. . 2. The units did not seat well in the case, so I could never get a charge going. I fully charged the case itself overnight, and then inserted the ear buds, but they never charged. The LED's did not light up to show contact. No matter how many times I tried, I could not seat them properly so the metal contacts met to conduct a charge. I returned them the next day.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    hard to keep in ears

    Posted
    internetuser
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I am not a jogger but did try these out while going for a walk and doing chores around the house. During the walk the Jaybird - RUN Headphones pretty much stayed in place. A couple of times I had to adjust them because they felt like they might slip out of my ears. While using them around the house I constantly had to adjust them to keep from falling out. They really don't stay in place when doing things like bending over to pick up piles of leaves, or shoveling dirt. It's the movements that seem to jolt your body that dislodge the headphones form your ears. That makes me wonder how well they would do while on a trail run. Uneven ground and jumping over debris like roots and branches may unseat the headphones. I did give it a 4 star because the sound is amazing. I downloaded the jaybird app and was able to change the sound levels to my liking. very cool. One feature I really liked but also disliked was the ability to change a song but double clicking the right earbud. But the button is not so easy to push and several times I found that pushing the button twice pushed the earbud into my ear further to the point of discomfort and I had to pull the earbud out and reset it in my ear. A tap button would have been much butter instead of having to push a click button hard. overall they are good headphones and I will use them often.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent ear buds

    Posted
    Tybh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was a little Leary at first from all the reviews, but couldn't pass up the preblack Friday sale. I have had these about 3 weeks now and have not had any issues with sound or connection issues. They connect right after opening the case and I have no ever had them drop the connection from each other. I keep my phone in my right pocket while working out as suggested by Jaybird and everything works great. The button is a little hard to push but I like it that way so if I'm wiping my face or brush up against the earbuds it doesn't pause or change my song while working out. The app to be able to set your own equalizer is awesome. You can really hear the difference once you make your own how you like to listen to music.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretend you're a cyborg while working out!

    Posted
    Chris
    • My Best Buy® Member

    I was skeptical about going completely untethered, but these earbuds really stay in, even when I'm sweating like coal shoveler on a steamboat in July. I sweat profusely during my workouts, which would make you think I'm a solid rock by now, but that is not the case, but you're here about Jaybirds, not my failing fitness goals. The Jaybird Runs work great, and realistically up to about 5 1/2 hours nonstop. That's 5 albums, or 1/25 of an audio Stephen King novel! The charger gets them bak up to 100% from 0% in about 45-60 minutes. My only gripe is that you can only choose either volume or play/pause function for the buttons. PRO: Look like a pudgy cyborg in the gym. CON: Reaching into your pocket to change the volume.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You should buy these

    Posted
    TugboatNinja
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I LOVE these things. Sure after several hours I have to take them out for a bit due to the pressure on my ear (they fit snugly and securely, but yes after a long time I just have to take them out briefly, Id rather have it this way than too loose), and once in a while they fail to connect on the first try or the left ear cuts out briefly. But a large majority of the time they work fantastic and are very secure in my ear. I use these at work all the time to listen to podcast and music while I'm working out. I put several hours of listen time on these things every day and the battery really holds up. Quick charge feature is sooo nice. Not having the wire connecting the two is even much more convenient that I would have originally thought. Not having volume control is not that big a deal at all to me, just use the side buttons on the phone when needed. Have not tried other brands of truly wireless earbuds to compare but I highly recommend these.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    1/2 of a Great Product

    Posted
    Scopique

    I had read that the Jaybird Run BT earbuds had a problem with the left unit, but opted to take a chance that there would be some firmware update that would render it a non-issue. That turned out to not be the case. The left unit constantly cut out for 1/2 a second, a second, or even up to three seconds at random intervals. Jaybird's support amounts to "press buttons in specific order to get the left and right unit to talk to one another again", and while I tried it several times, it never made the problem go away. Apparently, the issue is that the left unit connects to the right unit, which has the actual connection to your phone, tablet, or PC. Unfortunately, the big meat-sack of the human head interferes with the connection between the left and right unit, causing dropped connections. This is the explanation I've read, and the problem is endemic of the design, not the software, so if it's true, then nothing short of a hardware redesign would fix the issue. However, once I found the right config of earbuds and fins, and installed the oh-so-necessary Jaybird software on my phone, the sound was great for music during the periods where both units worked. I didn't try it with calls or video, although I guess there's a lag between the device and the units which make watching video kind of painful. Sadly, I'll be returning these ASAP for something else.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok headphones, but did not keep them

    Posted
    Mike

    These headphones were good true wireless, but lacked in a few key features for me. They were comfortable and definitely felt secure from falling out. The sound was very good as well. Unfortunately a couple of things prompted me to return them. Only being able to able to have phone calls in one ear was a negative. The goal is to being to hear yourself and surroundings in the other ear. I couldn't really hear any of that and preferred the option to choose to do one ear or both. Also these were not able to connect to multiple devices. I was also disappointed in the button controls. You are only able to control pause/play and skip, or control volume (but not all together). Having come from Jaybird F3 bluetooth headphones (which were great), I really wanted to like these, but ended up switching to the Jabra Active Elite. Couldn't be happier so far.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not bad... but needs some improvement

    Posted
    SidMan
    • My Best Buy® Elite Member

    I bought these from Best Buy after trying others such as Jabra, Bose, Sony and Bragi. Bragi is cheap in price, but lacks a few buttons and the battery case. However fits into the ear well. Bose is the best in comfort but they fall for the ear easily. Jabra is unbeatable but are so big, that you literally have to push them so hard into ear causing immense pain. Finally Jay Bird stands in the middle. Not bad quality in music, but the fitting can be improved and the ear hold can be better. They still fall of my ear once in a while. My biggest complain with JayBird Run is that the left ear one doesn't work when on phone call. It works when listening to music surprisingly. I am not that happy with this product after buying it with a price tag of $:179.00. The music quality is good however.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Could have been great, but too many issues

    Posted
    ryanmcv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member
    • Top 100 ContributorTop 100 Contributor

    I wanted to like these. I've an older pair of "wireless" sport headphones with the buds connected by a wire. The wire on that old pair drives me crazy during workouts as it rubs up against the back of my neck. So I was excited for the Jaybird Run as my first pair of truly wireless headphones. Sadly, they fall short in way too many areas to continue using them as my daily workout headphones. PROS: - Small and lightweight. If you can find the right combination of ear tips and fins, you'll hardly notice these in your ear. Unlike some other "truly wireless" headphones, these buds don't protrude out very far from your ears and look rather sleek. - Compact, portable case doubles as a charger. It's small enough to fit in a pocket and the headphones connect to your phone as soon as you remove them from the case. My only gripe with the case is that it doesn't open past 90 degrees, which makes getting the headphones in and out more challenging than it should be. - I like the fact that these are water and sweat-resistant, so I can wear them outside without any worry of rain. - Good battery life. Jaybird's claims of 4 hours per charge seem accurate, and that's more than enough for one or two workouts. The charging case will give you another 8 hours of use. CONS: - Uncomfortable for my ears. I've tried every combination of ear tips and fins (there are four options for each), but none feel comfortable in my ears for a long period of time. The headphones always feel secure in my ears and I'm not worried about them falling out. But after an hour of wearing them, regardless of what ear tip/fin I'm using, my ears star to hurt right where the fins latch into my outer ear. This will obviously vary from person to person, so I would highly recommend trying these on before buying to make sure you can find a comfortable fit. - Connectivity issues. Like almost every review has mentioned, I've had the left earbud cut out multiple times. It fixes itself rather quickly, but it's incredibly annoying. Jaybird recommends that you keep your phone in your right pocket or strapped to your right arm while running/exercising. Sorry, but for me, that defeats the purpose of truly wireless headphones. Also, it took multiple attempts to finally get the Jaybird app to recognize the headphones. After watching the app say "Scanning..." for almost 45 minutes, the headphones were finally recognized. - Mediocre sound quality. The Jaybird app calls the default audio mode "Flat" -- and that's how these headphones sound regardless of what settings you tweak within the app. They sound hollow and tinny. If the ear tips aren't perfectly sealed in your ears, bass is minimal to non-existent. At louder volumes, you can clearly hear distortion in the music. - The control buttons on each ear bud are difficult to press and offer limited functionality. You have to press very firmly on the buttons to get them to click, which causes pain to my ears. Also, there's no way to adjust the volume using the buttons: Jaybird expects you to use your phone to control the volume. Also, you can skip forward one track by double-pressing the button on the right ear bud, but there's no way to go back one track. So if you like to have control over your volume or music tracks, you'll need to keep your phone close by. OVERALL: Unfortunately, there are too many limitations and issues with the Jaybird Runs to call them "truly wireless" headphones. You need to keep your phone strapped to your arm to avoid connection issues and to adjust the volume. For me, they become uncomfortable halfway through my workout, and they hurt even more when you try to press one of the control buttons. The sound quality is not up to par compared to competing brands. Maybe some of these issues can be addressed via firmware updates, but in the meantime, I'll be looking at other headphone options.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Thank you very much for your review and feedback on the Jaybird RUN. We were stoked to hear your pros but let us help evaluate these cons.

      We released a firmware update to improve connection. Just head to jaybirdsport.com/update and follow the instructions. For sound quality please make sure to download the Jaybird app this will allow you to customize the sound and it does help to switch the button controls in the app, this allows you to raise volume limit on the buds themselves. Sound could be effective by the fitment as well and to help get a comfortable fit I recommend some foam ear tips. Please contact
      Jaybirdlistens@Jaybirdsport.com and we will get you set up. We can also help with any further questions you may have. jaybird

  • Rating: 5 out of 5 stars

    So light and snug almost forget they are there

    Posted
    sdunnin
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    Great product packaging and I totally love the design for the charging case. At first when un-boxing all of the ear tips and fins seem a little bit daunting. It does take a while to experiment to find the optimal combination for best fit and sound but it is definitely worth the trouble. Once you find the set that you like the best you are set. I was a little worried about the buds popping out while running but the fins help to keep them locked in place. After several work outs have had no issues with fit or audio. I can say that I have only used them in cool weather so far and I really cannot speak to usage in the heat or when you get sweaty. Sound is really good for a small Bluetooth earbud. So far I have been able to get several hours of usage out of a charge before having to pop back in the charger case which has been more than enough. The app works well and the sound EQ profiles really do work and allow you to customize them to your sound preference. Probably wont utilize the social aspect of it for checking out and sharing playlists as it currently only works with Spotify of which I do not have a subscription. Like how you can check the battery level of the headphones in the app. Would be nice if the charge level of the charging case could also be displayed in the app as well. They only minor gripe was that I kept inadvertently pressing the pause/play button on the right earbud when adjusting it. As I am getting used to how to grab them by the sides it is happening less frequently now. Overall I would say these are a winner!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Would’ve been great

    Posted
    Leymag06
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I liked the fact that u can make changes to how they sound. Initially I thought the sound quality sucked because it was set to flat but once I changed it I liked how it sounded if I was pushing the headphones into my ears. The medium was too big so I changed it to small. I'd lift weights n trying different sizes it kept falling out. I knew the small was a better fit because of how it sounded. Mediums stuck out way too far and I couldn't hear the music well. Overall when I ran I could hear each foot step and I don't enjoy that. I didn't enjoy placement of the buttons. It was like I'd have the headphones in the perfect position and then I'd have to pause or press the button n it just seemed hard to press. The case is also bulky. As a runner I thought these would be perfect. I was wrong. I did a couple runs with them in but I'dn't race with them thinking it may fall out and I didn't want to keep adjusting them. Like I said they fell out a few times while weightlifting.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi Leymag06, thanks for your review and feedback. We take that very serious and would like to check if we can help you to find a better fit. You seem to have a good experience with the small ear-tips. There are also different sizes of ear-fins to help get a secure fit in and around your ear-bowl or concha area. As for the button press, our testing showed that it is easiest to press at the lower end of the surface. If you need any additional support please contact us at jaybirdlistens@jaybirdsport.com.
      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team jaybird

  • Rating: 5 out of 5 stars

    F A N T A S T I C Sounding Music!

    Posted
    TravisJ
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    These headphones are small and light and really surprised me with the sound compared to the other wireless buds I own. Pros: The sound. Absolutely fantastic. I'm not an audiophile, so I can't talk all the music lingo, but I was most surprised of the amount of bass and clarity these delivered. With the iOS app that you can download to accompany the ear buds, you can customize the sound using presets or by creating your own preset. You also have the option to change what the button on each bud will do when pressed. The packaging comes with several different sized ear tips and wing tips. The default ones fit my ear perfectly, while the smallest ones were more suited for my wife. Changing them out is easy enough and they give you a little pouch to keep everything in. They charge using USB so I can use my 3 or 4 cables already laying around the house to charge the case that is used to charge the buds. The comfort level of these are great as well. I was able to wear these for about 2 hours without any ear fatigue or them falling out. When making phone calls, the people on the other end I spoke to said they could hear me clearly at a normal speaking level. Even as I did the dishes, they said the background noise was there but not loud enough to notice in a conversation. Cons: The charging case is a bit large if you plan on carrying it in your pocket. The buttons located on the logo of the buds, are a bit stiff. When pressing them to either control the volume or invoke your favorite assistant, feels more like shoving them into your ear until there's enough resistance to actuate the button. It's not painful, but uncomfortable, at least for my ears. As for the app, I was able to have it connect to my phone with no problems, but my wife's phone was having issues connecting even after disconnecting the headphones from both phones and only trying to connect using my wife's phone. They still worked fine, but couldn't use her phone's app to change EQ presets. When making phone calls the voice of the person I'm speaking with only comes through on the right earbud. Hearing them was fine, but I wouldn't have thought only one bud would deliver their voice. Finally, had some issues with sound not syncing up with some videos. This was hit and miss but missed more often than hit. Final Thoughts: If you're looking for a great, wire free music experience that delivers a fantastic custom sound, buy these. The price is competitive for the type of product they're offering. The cable-less experience of these are liberating and hassle free and, for an average Joe, I thought the music quality and clarity was fantastic. But if you're a button masher and constantly on the phone, you may find these don't deliver the best experience. That being said, It's not enough to take away from my use case which is mostly listening to music while performing tasks at work or around the house.

    I would recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hey!

      Thank you so much for your positive review! We really appreciate your customer support, keep up the hype! If you ever have any questions or concerns please don't hesitate to reach out!
      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team jaybird

  • Rating: 2 out of 5 stars

    I wouldn’t trust them for running

    Posted
    BigPaco213
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    Unboxing and first set up: The packaging these come in are nice and simple to get too. Setting these up is easy, just open the pill shaped case and it starts searching for your phone. I'm going to be comparing these headphones to the Apple AirPods since they are similar and one of the most popular wireless headphones out there. The sound quality on the jaybird headphones is much better than the AirPods but the fitment inside of your ears will all differ. For me I couldn't find a comfortable ear bud and wing combo, but I managed to get it to work good enough. Like I said the sound quality is much better on the jaybirds since you can use the app to play with the EQ and the base is more present. The buttons on these headphones is a pain to press since it's so hard to do so... in order to press the button on the side is the headphones you have to press pretty hard that the headphone gets pressed even more into your ear which hurts. These headphones are not good for watching videos because the audio for the video is a bit laggy compared to the video. What I'm trying to say is the lip movement does not match the audio coming out of these headphones, it's out of sync and this happened on all apps YouTube, Netflix, hulu. The JayBird app is really helpful in customizing the EQ and it's easy to use. It's nice that they include some presets for bass heavy listeners and R&B. Overall I'm not satisfied with these wireless headphones. The Bluetooth is laggy and isn't in sync with the phone audio. The fitment is a pain to figure out and they never really felt safe in my ears which is scary since they are for running. The only thing I really liked about these is the audio quality. Pros: Audio is better then AirPods Has more bass Jaybird app Pairing to your phone is easy Cons: Fitment Fallout of your ear easily Out of sync audio Buttons on sides are to hard to press without hurting your ears Price (AirPods are cheaper)

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hey BigPaco213,

      Thank you so much for the review it is greatly appreciated!
      We are super pumped you enjoy the sound of your RUNS and the functionality of the app however it puts a damper on it with the fitment concerns in your review. A few recommendations to help improve fitment (as everyones ears are different) make sure to try all the different ear tips and fins as sometimes it can take a few days to adjust and for the ear fins to break in.
      Another recommendation is to look into some foam eartips as they squish down and will expand in your ear and could provide a more comfortable fit. If interested in trying these out please contact us Jaybirdsport.com/support and we will get you set up. As for the button pressing, we have actually determined that if you click towards the bottom of the oval button it will click and respond much easier in turn not putting as much pressure on the ear. Last but not least, there will be a little delay in audio playback when watching videos as this was done on purpose to ensure a stable connection while running. The slight delay allows the connection to stay more stable. Please reach out with any further concerns so we can help you get the best experience with RUN as possible.
      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team
      If we've solved your issue, we'd appreciate an update to your review. jaybird

  • Rating: 1 out of 5 stars

    connectivity issues

    Posted
    tank2278

    I was super impressed when I bought these last night and toyed around at my desk. Then I tried to run today... First, I had trouble getting the app to find the Run, even though it was connected. A quick search found lots of others had the same trouble and not many got their answers. Once it connected, it auto started some music I don't have. I couldn't find where to click to see what auto Jaybird playlist it was, who it was or what song it was, and I couldn't find a stop button on screen. I had to press stop on the ear piece to use my own music. I finally got it to adjust the EQ, then had trouble pairing with my Apple Watch. I finally got it and went for a run. The real trouble began when I got outside. As soon as I stopped playing with my phone and dropped my arm (watch moving further from my ears) I had a signal drop. It continued intermittently and then the left and right kept going in and out of time and back. I came back inside and tried a factory soft reset (put them in the case) a hard reset (button/light combo), a software update (it was already at the latest), forgetting the device on both the watch and phone and reinstalling. I went back outside and thought, maybe the location? I jogged a 1/4 mile with the horrible signal and quit. I came home and retried options. I tried with just the phone to get my run in and it kept happening! I've had six or seven other wireless sets and have not had this trouble. They sound good when they work, but I can't use them for the advertised purpose... They're going back ...in case of company response... iPhone 8 Plus with latest update Apple Watch 3 with latest update latest update on Jaybird Run Apple Music app Nike+ Run Club app

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good wireless earbuds but some issues

    Posted
    Xctour
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The JayBird Run earbuds fit nicely in my ear (they come with a few different size adapters) and don't fall out while I'm multi-tasking. I'm very happy to have wireless earbuds but they could use some improvements. Pros: 1. Fit snugly in ear; fairly comfortable 2. Small charging case 3. Long battery (haven't run out yet, but I'm only on the phone for a few hours a day. 4. The earbuds verbally tell you the percentage battery left when you put them in your ear 5. The sync process was seamless 6. You can download their app and adjust sound (base, treble type stuff) and some function settings 7. The sound quality is pretty good - haven't had anyone tell me they can't hear me 8. Sound plays in both ears when listening to music (NOT true for phone calls). 9. Supposed to be sweat proof Cons: 1. No sound in the left ear when using the buds on a phone call (ever; that is the way they are designed). Annoying. 2. When on a phone call, you can turn the volume DOWN by pushing the left earbud button (if you set up the app in that manner) but you CANNOT turn up the volume up with the right earbud button. The right earbud button disconnects the call or turns the power off depending on how you click it. However, you can turn the volume UP when listening to music. It is VERY frustrating when I'm listening to music at a low level and then I get a phone call and need to turn the volume up. I can only adjust my cell phone volume but if my earbud volume is too low, I still have a hard time hearing the caller. 3. The earbuds are comfortable but my ears get a little tender when I wear them for a couple hours or longer. 4. The charging case has tiny prongs that line up with the earbuds. One of the prongs came loose on my husband's pair within 2 weeks and prevented the buds charging. Need to watch out for that and be careful when putting the buds back in the case. 5. Expensive 6. My husband has a pair too and when he is in public, sounds that are far away sound as if they are amplified in my ear. The sounds can be like nails on a chalkboard. That needs to improve!!!!!!! 7. The buds stand out from your ears and look a little odd, but they are much hetter than Apple's wireless "sticks", in my opinion. I haven't found a better pair as of Sep 2018. Happy to have wireless earbuds but I really hope they make improvements.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A solid, quality set of headphones

    Posted
    nickcal
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 500 ContributorTop 500 Contributor

    I've had a real love-hate relationship with earbuds for many years now. They never seem to fit my ears right and even when they do, I don't feel like I get the same sound experience that I do with a set of on-ear or over-the-ear headphones. Sound always seems to be hollow and without any bass boost. When wireless earbuds started coming to market, I sadly found something I disliked more than standard earbuds. Not only did they not fit or produce a solid sound, they also didn't connect properly. One earbud would drop out sometimes and they just weren't consistent. The Run true wireless sport headphones from Jaybird are a different breed all on their own. UNBOXING The headphones arrive in a well-designed kit. The box has Jaybird branding on it and a decent description of the product. Right away, you know that there is a mobile app experience designed for the headphones from the presence of the App Store and Google Play Store logos. In the box you will find several sets of ear gels and ear wings for earbud fit adjustments, a charging case for the headphones, a charging cable and case, a storage pouch, and the earbuds themselves. Setting up the headphones isn't difficult. When you turn them on for the first time, they are automatically put into pairing mode. I paired them to my iPhone and they appeared in my Bluetooth menu automatically. The instruction booklet suggests that you try out all the ear gels and wings until you find the best fit for your size ears. I was fortunate because the stock gels and wings that came pre-installed on the earbuds provided a solid fit for me. USER EXPERIENCE The mobile app for the Run headphones provides some basic information about the headphones and gives users the ability to use preset sound profiles to get a richer sound. You can design your own sound profiles if you want and save them for future use. I rather like this customized sound option. There are some mobile apps that only allow you to listen to predesignated music options to get the added features, but no matter what you are using with the Jaybirds Runs, you can utilize the sound profiles on top of that. For the first time in a long time, I found a set of sport earbuds that are wireless that actually provide a good fit for my ears. I don't feel like they are going to fall out of my ears and because they are solid in my ears, I get a better sound. One issue I've had in the past with earbuds that are a'tight' fit is that they become uncomfortable. The Run headphones have remained comfortable and I've used them for a couple of hours at a time. The only aspect of these headphones I don't like is the control system. You can, of course, use your mobile phone to control the volume and playback of music, but the in-line controls really come in handy in most cases. The Run headphones have buttons built into both earpieces. They are a hefty click-style button that requires you to press quite hard in order to engage the control. I found this nearly impossible when I had the earbuds in my ears. I had to take the earbuds out in order to click the button. Listening to music was a very nice experience and I can't say that much for earbuds. I could hear everything in great detail and thought that the sound quality was superb. I had a little issue with watching streaming videos, but I think that had more to do with the Internet connection than the earbuds themselves. Even though I'm not typically an earbud user, I really appreciate the Jaybird Run headphones because they give you freedom when being active where a lot of headphones don't.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    For the runner in you! Great sound!

    Posted
    CrysisComplex
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 50 ContributorTop 50 Contributor

    The Jaybird Run is a unique set of earbuds that seriously surprised me when using. I'm going to be speaking from my perspective of owning these. I used about 4 days straight running routes in the morning. I did hear that these earbuds had a lot of issues when connecting but I have literary experienced no technical issues such as disconnection. It could be a new and improved model Jaybird decided to ship out (? @@@@@@@ , but I have had NO issues with Bluetooth connectivity. Now that that is out of the way I want to talk about these awesome truly wireless earbuds. The design is nice and small. They are lightweight in the ear and holds inside the ear while running or jogging. these earbuds are very secure when placed so I'm not concerned about them falling out at all. I appreciated the way they are easy to put in a pocket and go. While yes it does feel a little "plasticky" that doesn't distract from the overall build of the earbuds, they seem like they are made to last. the earbuds itself are black and doesn't draw any attention too much aside from the jaybird logo which shines. Connecting them to a smartphone is as easy as you expect just connect and go, one of the coolest things with this earbuds is that they come with a charging case (AKA Apple earpod-like) and it works fine. Placing the earbuds into the case will charge up the headphones with the case small enough to throw into a pocket. its awesome in my opinion and want more OEMs to do this. They come with many ear tips to fit so you can find the correct size for yourself. Sound wise they sound incredible to say the lease, I was shocked at the amount of clarity and bass deep within the ear. mids and highs feel like they are good enough for an hour run but you can set it to your liking with the app. I really had no expectations with earbuds because I always found them lacking, but the Jaybird run changed that. You can download the app itself to make more bass/treble customizations to your jaybird's the app is smooth so good on Jaybird for this one. The wireless earbuds are sweatproof and water-resistant and in my test, they survived a light rain here in Chicago near the lakefront. Battery life is shocking good because it feels like they lasted longer than 4 hours. I was on a phone call (which also works well with) for about 5 hours on lower volumes. you can get 8 hours on the go with the charging case and 5 mins of charge give you 1 hour of playback so you can quickly charge before a run.There is also a button on each earbud so you can Pause, Play, Skip Track, and hold for voice assistant on Siri or Google Assistant. One of my dislikes is actually pressing the button on the ear as it pushes the earbuds deeper, I guess this can't be helped since mostly every true wireless earbuds have these issues. its just uncomfortable all around and the price you have to pay, My recommendation is to just use your phone or music player to change tracks. There isn't much to say about these earbuds, I love them. they sound premium with a good amount of bass all through it. Jaybird's work extremely well on the go. I saw some of the other reviews talk about disconnection issues but I had none on my 4 day run with these. I even test out the theory of the headphones being far away from the phone into another room but they didn't disconnect. So I'm not sure what is going on with others. I would still recommend these to people and especially to runners. It hits every checkbox you would want in truly wireless headphones while not being overly featured or overpriced. 4 out of 5 stars, I know Jaybird can make improvements to these in future models, but as of right now I love them.

    I would recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hey!

      Thank you so much for your positive review! We really appreciate your customer support, keep up the hype! If you ever have any questions or concerns please don't hesitate to reach out!
      ----------
      #poweryourpassion
      The Jaybird Sports Experience Team jaybird