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Customer Ratings & Reviews

Jaybird - RUN XT Sport True Wireless In-Ear Headphones - Black/Flash-Front_Standard

Customer rating

Rating 4 out of 5 stars with 214 reviews

would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 9 reviews



Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
  • Rating: 1 out of 5 stars

    won’t hold a connection between the ear pieces

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    left won't hold BT with right ear, fit and sound are good if they worked as designed, going back, have two sets of their x3 love them, went through the TS procedures on the support page didn't work.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Comfortable but did not care for sound quality.

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Comfortable but not loud enough and had a very hard time making connection to Bluetooth.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Serious bluetooth issues.

    • My Best Buy® Elite Plus MemberElite Plus Member

    These headphones have serious BT connectivity issues. I see the issue especially when they are connected to another device and I try to switch to a different device. Example. They were connected to laptop and I go to work out and try connecting with my phone. No go. I have to go in and turnoff BT on laptop for my phone to pick em up. When they finally do connect the left headphone doesn't work. I wanted to like em. I am typically a Bose guy and I guess I should have stuck with old faithful.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi EZDOESIT,

      We're sorry to hear that you're experiencing connectivity issues with your Jaybird Run XT buds. Just send us an email at and we will get you taken care of.

      Here are the Factory Reset instructions that might help resolve this problem:

      To soft reset your earbuds:

      -Place your right earbud into the charge case and close the lid.
      -Open the charge case and remove your earbud.

      To hard reset your earbuds:

      -Turn off your right earbud by pressing the right multifunction button for 3 seconds.
      -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
      -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
      -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

      You can also try re-establishing connection between the left and right earbud using the steps found on this link:
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rating: 4 out of 5 stars

    Decent sport earbuds that could fit better

    • Tech Insider NetworkTech Insider Network

    My wife is an avid runner who loves distance outings, and after a long time running with a wired set of earbuds, even the minimal Bluetooth sets where the wire simply exists to connect the earpieces, can get irritating after smacking you on the neck for hours. These Jaybird earbuds promise both portability and sound quality that exceeds certain similarly-priced, fruit-named companies' offerings. In addition, they also promise a better, sportier fit. The things we have personally found when using these headphones is that the sound quality is good the price. It'sn't going to replace your high-end earbuds. The sound can be somewhat muffled but the bass is strong and is enhanced if you can achieve a good fit. We appreciate that the Run XT automatically pairs to your device as soon as you open the case to allow for pretty seamless use, and that that case can provide a significant amount of battery life. All of these are excellent improvements over simmer, more mainstream competitor products. @@@@@@@@ The case won't easily fit in your pocket for easy transport, though. @@@@@@@ The good and bad with these earbuds is the necessity that the only buttons available for controlling them are smack dab on the earbud itself. It'sn't that the location isn't intuitive (it's), or that the very limited controls can't be remapped to whatever is most relevant to your use (they can). It's that they require a surprising amount of force to activate, leading to feeling head pressure when you press on them. If you have a fitness tracker that can pair to these headphones and control them from your wrist, this won't be an issue at all. But if you're the type of person who will be using this primarily with your phone in a zipped pocket while you run, the need to press hard into the side of your head can get annoying over time. It's a small complaint, but we wanted to bring that to buyer attention. Bluetooth sound on video playback also seems to lag a little more than we see on our cheaper headsets. The other small complaint we had about this is that the earbuds can boast about a big leg up on mainstream competition by claiming multiple fit types. This is appreciated, but the difference in size going from the smallest wing tip to the no-wing size is significant. Because of this, my wife was unable to find a wingtip size that fit her ears best. Obviously, no earbud can fit every ear, and it's still nice that Jaybird offers multiple fits at all, but if you have smaller ears and still want that security, you might not find it here. Overall, we really like these. I know that this review may seem to skew negative, and it's because I feel the negatives should be seriously considered by any athlete looking to pick these up. However, the convenience is undeniable, and with a fitness watch most of the drawbacks can be easily mitigated. Despite the fit'ssues they still hold in your ears far better than non-rubberized, hard plastic earbuds, and are much more reliable with hard exercise or low-profile everyday activity. If you're aware of these drawbacks and still feel this would be a good product for you, you definitely won't regret the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Active True Wireless far

    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    I've owned MANY Bluetooth sport headphones. Some truly wireless, others not. I've owned PowerBeats 2, Sony WF-1000X, Sony in-ear sport headphones, Bose Soundsport (not truly wireless), Anker brand, Rowkin Ascent, JLab Audio Epic Air (the worst of them all). They all have pros and cons and some flaws. NONE are perfect. The one common theme among them all is that the sound quality doesn't match traditional headphones or high end (non-active) Bluetooth headphones. If I had to pick, the best sounding one I've used is the Sony WF-1000X. The one that stayed on my ears the best was the PowerBeats 2 (almost exclusively because of the ear "hook" design). TIP ON FIT So I'm assuming if you're reading this, you're interested in truly wireless sport headphones, or at least just Bluetooth sport headphones that are connected together with a cable. If you've never purchased any, I cannot emphasize enough that you need to take TIME to make sure that the headphone tips are the best for your ears. All of the headphones I mentioned above come with alternative tips. Take your time in finding the right ones. It makes ALL the difference in the world, don't just rely on the ones already attached. In some instances I found a better fit with one sized tip in one ear, and a different sized tip in the next. But you need to experiment when you first open the package.Put them in your ears, make some silly faces and see if you can feel them come out, lean your head from side-to-side, go walking, go running. If they don't fit properly, not only will the sound not be as pleasant, but there'sn'thing more annoying than fiddling with headphones while you're on the move. TIP ON CONTROLLING YOUR MUSIC Another word of caution is user control or changing songs from the headphones themselves. When I go running, I carry my phone in my hand. I change the music, adjust the volume, all through my phone. I never (at least almost never) use the buttons on the headphones. They're too small and finicky. And I'm a bit superstitious, I'm afraid if I try to hit a small button, I'll ruin the fit in my ear. I say this because if you're generally someone who runs with your phone in a sleeve on your arm and you control the music with your headphones, your experience might vary. Obviously with such small headphones, there just isn't a lot of real estate for buttons. And for touch sensitive buttons (like the Rowkin Ascent) don't even get me started. Those are too inconsistent to use when you're standing still. The Jaybird's buttons do have a tactile feel (they "click") which makes it easy to find, and to change songs you tap twice to go forward, three times to go back a song, and once to pause. Pretty simple. I don't change the volume on my headphones, that I almost always set and forget. So if you like keeping your phone away and changing songs on the device itself, these headphones should be okay for you. I found them responsive, but I just don't prefer to control my music with the headphones. STORAGE CASE All truly wireless headphones come with a charging case. This is essential to charge and to make sure you don't lose them. Every case that came with truly wireless headphones offer the ability to charge the headphones at least once. This is nice because when you're done with a workout, you pop them in, and they recharge for the next use. Downside to most cases, you don't know how much battery you've. And it'sn't something you think about until you're ready for your next workout, but luckily most cases (the Jaybird in particular) offer the ability to quick charge your headphones if they're dead, giving you an hour for 5 minutes of charge. I've not tested the whole "does 5 minutes equal one hour," but I've plugged them into my USB port in my car on the way to the gym and was able to get through my workout with battery left. A big concern about the cases though, is how many times can they charge your headphones and is it reliable. I say this because the Rowkin Ascent just stopped holding a charge. I could fully charge it, and all of the battery (the case was supposed to give you 50 hours of playback time) would drain within 3 days of non-use. This was unacceptable. The Sony WF-1000X, arguably the best sounding headphones of the group, had a terrible case. After a month or so of use, the headphones would only charge to 70% (as indicated on my phone) and they would mysteriously turn on and connect to my phone while they were in the case. Plus, the case would only charge the headphones maybe once: it had terribly battery life. It's also nice for the case to turn the headphones off when you put them in the case. What I mean is, you get done with your workout, you put the headphones in the case and they turn off and begin charging. Some headphones would remain on, and you would have to manually turn them off. The Jaybird so far, is the best of all worlds. It charges the headphones twice (reliably) before the case needs to be recharged. The headphones automatically connect when you take them out of the case and disconnect and turn off when you put them in. It's also very small which I prefer (it's a pill shape, but small form factor). It's just flat out reliable (so far...) CONNECTION RELIABILITY Another big factor in buying ANY Bluetooth headphones is reliability of the connection. Truly wireless headphones can be even trickier with random drop outs depending on what pocket your phone is (or what hand your carrying it in). As an example, the Epic Air and Sony WF 1000X were notorious for dropping and skipping if my phone was in my right hand or right pocket. It had something to do with the main connection (BT goes to the one ear bud which shares a connection with the other). I can't adequately explain the science behind it, but I'll just say that it was annoying. And it was persistent, it wasn't just a hiccup in the specific headphones I owned, it was truly a design flaw (IMHO). The Jaybirds didn't have that'ssue. In fact, during my first 2 weeks of use (while outside running and inside lifting weights) I didn't experience any skipping or dropouts, regardless where my phone was. Again, this is big plus in the Jaybird's favor SWEAT PROOF Another important consideration when buying BT headphones, how sweat proof are they really. They're all "active" headphones, but some failed where others succeeded. For example, I shorted out the JLab Epic Air headphones due to sweat. And your told to dry off the charging connections before you put them in the case (which sounds reasonable) but despite my best efforts, one ear bud shorted out. Same for the Sony WF 1000x. I generally wipe off the ear buds before I put them in the case, but I'm not going to blow dry them. I found no problems with the Jaybirds. A quick wipe of the connections, I put them in the case and 2 weeks in absolutely no issues. A big plus for me. SOUND QUALITY As I mentioned in the beginning, sound quality takes a hit with any truly wireless headphones. But of the group, Jaybird sounds average. There isn't much bass to speak of, but that's okay, I just want music when I'm working out, perfect fidelity isn't necessary. The better fit you get in your ear, the tighter the bass and the better the sound. CONCLUSION I went through all of this detail because I use Bluetooth headphones for working out A LOT, and I've just had terrible difficulties in finding a good pair. The wireless versions (Bluetooth but the ear buds are connected by a wire) were always pretty reliable, but I liked the truly wireless earbuds. I don't like wires, but that's just my personal preference. But with the JLab Epic, Sony, Rowkin, they just didn't hold up their end of the bargain. Whether they stopped working, or stopped charging, they just didn't seem to work long term. The Jaybird truly checks off all the boxes for me. They sound pretty good, enough battery life for a long workout (if you're running an ultra marathon or Ironman, look elsewhere) the case charges up quickly and they've a reliable connection and ear fit (if you put the time in). They're also reasonably priced. I can't say that over time, sweating or charging won't diminish the quality or somehow force them to break, but they've certainly lasted longer and without any issues than any other truly wireless sport headphones I've owned. That's why I've to give it a glowing recommendation (obviously I can't compare these to every single option out there, but I've tried enough to say that this should at least make your list of options should you be in the market for truly wireless active headphones).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    High Marks for Work Outs

    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    I have my favorite pair/brand already but wanted to give this style and brand a shot. I can recommend them, but I definitely prefer for normal use/light workout use the clip style. However, some intense push up, sit up, running, obstacle course.I can see these being the ticket. The Quick I can recommend with some drawbacks as I have seen better implementation of button presses (physical button, pushes further into ear) and mapping; keep the phone close by! Minus 1 Star. Ample "ear tips" and "fins" to get the best fit for each ear, but my experience I could not achieve that fit. Won't be able to use for more than 1 hour. Could change with extended use, but not sure I wan't to push it. Phone Calls are right ear only, downside uneven battery use a 15 minute phone call dropped the right battery 6% more. No included charger. Minus 1 Star JayBird app is nice and very informative, well laid out. Better Start Guide than the printed version in the box; makes sense. Fit Could not find a comfortable fit, the smallest Fin #1 won't hold the bud in my ear. Fin #2 too thick. I found I must have the "fin" to put enough pressure in the ear. Did use #1Bud tip though. Comes with 4 different Bud Tip sizes and 4 different Fin sizes. You definitely have options to get the fit you need...if any work though. It is nice not having anything over my ear. Won't worry about the 4 hour time limit as I won't be able to wear these for long; 1 hour will be the limit. This is obviously based on my ears, yours may be different. Buttons Not soft-touch, physical button that clicks, very stiff, pushes the bud further in the ear. Can "remap" buttons to available presets. Choice for Left: Option 1 Single Tap Google/Siri Launch Option 2 Single Tap Vol -, Double Tap Skip Track Choice for Right: Option 1 Single Tap Play/Pause, Double Tap Accept/End Call Option 2 Single Tap Vol +, Double Tap Accent/End Call and Skip Track Find its about a 2 second delay to vol+/- change, so click slow. Sound Quality Cannot complain here, not much bass, but if I wanted some serious headphones with that sound, I'm not buying tiny ear buds. These are definitely for work outs. I can recommend all day long for that. If your not really caring about that as much, would recommend the clip style/over the ear for longer use, longer run-time...typically. I only have one recommendation for that style and its name is a combination of plane and electronics. Phone Call Quality Phone calls right ear only. Sound quality is good, the quality on the other end sounds fine. Headset disconnected though when call came in; music was playing at the time of call. Call Incoming sound didn't play through buds. Used phone to answer call, headphones reconnected. Miscellaneous Bud storage is proper, right is right, left is left. Pill charger case is small, can easily fit in a pocket, gym shorts if needed.It is not rated for any splash/sweat/dust proofing. Charging is done through the base; 5 minutes = 1 hour of audio use according to App Guide, 4 hours of use from the buds, 2 full charges from the base giving a total run-time of 12 hours, with 1 hour charge time each time for the buds. Not sure how long or what size the battery is in the charger case I always deduct a star for any device requiring charging that doesn't ship with a charger. And I contemplate another star if they don't give specifications for charging. You cannot just use any charger, nor can you just leave something plugged in for hours. Pretty pathetic if you have to legislate to force companies to disclose at the very least a maximum charging time limit. Sure any charger will work, but there are parameters for charging properly. My guess is that since the charging cable is 12 inches tip to tip it is meant to be charged off of a laptop USB, so your typically talking 500mAh. I don't know if that is the limit because they don't disclose that info. Looking on the charging base Input says 5V/1Amp. This may seem pedantic, but you will get the blame when you charge "incorrectly" and the company doesn't want to offer a claim for destroying your property. I would think with the issues we have seen with smartphones of late, this would be taken more seriously? I don'tice a signal drop from one side to the next for a split second when playing music. Right ear bud would be Master and left bud the slave. This cannot be changed, honestly didn't event test if the left would work independently as it doesn't matter if I only get half the use and will be tethered to the phone for any other changes. If you are going to keep the phone handy or on an arm band that may not be an issue for you. In the paper warning guide, it was the first time I have seen a chart detailing recommended usage times based of sound level, 90db = 8 hours, 95db = 4 hours, 100db = 2 hours, 105db = 1 hour, at 115db hearing damage occurs. I have no issue recommending these even with the downsides I have found. This category of product continues to evolve and they are getting better. It is industry standard to not include a charger, this makes my 5th set of wireless ear buds and none have come with a charger (same goes with portable bluetooth speakers). That's my $0.02, not good at inflation rates, so its definitely worth less than that. If helps great, if it doesn't ask me a question and I'll try to answer it.

    I would recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi MnstrMike,

      Thank you for the in-depth review!

      A lot to like about your RUN XT from reading your review but we were concerned that you mentioned your RUN XT did not come with a charger. Please email us at and we can get to the bottom of it for you.

      All RUN XT units come with a charging case and a USB charging cable. The internal rechargeable battery offers 4 hours of play time per charge with an additional 8 hours of charge in the case.

      A computer is the safest method of charging and we have some more details here

      Jaybird Customer Experience
      #RunWild #PowerYourPassion jaybird