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Customer Ratings & Reviews

Jaybird - RUN XT Sport True Wireless In-Ear Headphones - Black/Flash-Front_Standard

Customer rating

Rating 4 out of 5 stars with 243 reviews

75%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 10 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
use for phone calls
  • Rating: 4 out of 5 stars

    Great volume

    Posted
    Elvisks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have been tried several true wireless headphones none had the high volume as these. Sound quality and comfort good. The only issue is that calls only come in right ear headphone but will take that over not having high enough volume .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great sound, ok fit

    Posted
    internetuser
    • Tech Insider NetworkTech Insider Network

    trying these Jaybird - RUN XT Sport right out of the box was not a good fit for me. Luckily they come with several choices of ear cones and fins that can be changed to fit your ears. I have tried several combinations of cone and fin and cannot find the perfect fit. The cones either fit to tight where my ears feel like they are going to pop or to loose where they feel like they will fall out of my ear. I am currently using the #1 cone with the #3 fins and even though they haven't fallen out while walking and exercising I constantly find myself pushing on them because they feel loose like they could fall out. Maybe I have strange ear sizes but I will continue to adjust til I find the perfect fit. Sound quality is what you all want to know about so I will say the Jaybird - RUN XT Sport puts out great sound. I listen to music from country to rap and they all sound amazing. Music with deep bass comes through clear and deep and lower bass more vocal music also comes through neat and clean with these earbuds. There is an app which allows you to change settings for different sounds and music but I found the levels right out of the box were set just fine with me. These are very easy to charge with the including carry case/ charging station. They advertise a charge lasting up to 4 hours but I haven't come close to wearing these earbuds that long and have never used up all the battery life. the other nice ting is the carry case holds a charge so if you are out with no place to charge your buds , just inserting the buds into the case will charge them a couple of times before the case runs out of life. The control buttons are a little hard to use. You must push the buttons on the outside of the buds to answer calls, change the volume, skip songs, and pause music. its not a soft touch button either and must be pushed with a little force. So for me who has a hard time with fit I hate changing music or answering calls because the buds get pushed more into my ear and I have to readjust every time after pushing a button. When out for a walk I just let my playlist play and dont answer calls to avoid any movement after I get it in a position I like and it feels comfortable. These may just take more time to get used to because my last wireless buds had a wire that went behind my neck which gave me a little security that if the a bud fell out of my ear it wouldn't hit the floor and possible break. I am going to have to learn to trust the fit and stop fidgeting with them.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pleasing sound was marred by occasional dropouts

    Posted
    hahanson
    • Tech Insider NetworkTech Insider Network

    Easy to set up and use. They come with multiple attachments, and they fit well and stayed secured once I found the right ones. Sound was good, but not excellent. At higher volumes, the high end which sounded good at medium levels started to get a bit... screechy. Spending more time adjusting them via the phone app may resolve this issue, but one that couldn't be resolved is their tendency to drop the BT signal. First one, then the other ear bud would drop out in turn for a second or so, and while this didn't happen all the time, it happened enough to be annoying. There's no reason they should do that with the phone it was paired to less than 2 ft away. Also limited is there is no way to adjust the volume via the ear the buds. There's a button on each bud and you're limited to pause the audio answering phone calls, and accessing Siri or Google Assistant. This is the second generation of Jaybird's true wireless headphones, and while they offer improvements over the original by adding full IPX7 waterproofing and some different color options, they largely appear to be the same -- same design, same option to use just the right earbud (which Jaybird calls "Mono Mode"). Battery life is also the same: four hours off a charge, with two additional full charges in the case for a total of 12 hours. Overall they are nice headphones, but they seem to be much the same as their 2017 headphones, and while they offer a pleasant listening experience, I find them hard to recommend until the Bluetooth dropout issue is resolved.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi hahanson,

      We appreciate your positive feedback with regard to Jaybird Run XT's sound quality, and ease of use. We're sorry to hear that you're experiencing connectivity issues and we'd like to help please send us an email at Jaybirdlistens@Jaybirdsport.com and we will get you taken care of.

      Here are the Factory Reset instructions that might help resolve this problem:

      To soft reset your earbuds:

      -Place your right earbud into the charge case and close the lid.
      -Open the charge case and remove your earbud.

      To hard reset your earbuds:

      -Turn off your right earbud by pressing the right multifunction button for 3 seconds.
      -With your right earbud off, press and hold the right multifunction button for 6 seconds until the LED flashes green.
      -Double press the right multifunction button. The LED will flash orange and the earbud will turn off. Your earbud has now been reset.
      -When you hard reset your earbuds, you will lose any saved presets and any saved devices on the paired list. You’ll need to forget Jaybird RUN in your phone's Bluetooth device list, repair your earbuds to your Bluetooth device, See How do I pair my Jaybird RUN earbuds? and reselect your favorite preset from the Jaybird app.

      By default, the control buttons on your RUN XT is Play, Pause, Accept / End a call. To control the volume, you have to open the Jaybird App and select or "Alternate Controls" so you can adjust the volume using the buttons on your earbuds.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird

  • Rating: 5 out of 5 stars

    Great fit, Amazing App Functionality, Good Sound

    Posted
    Ponskippa
    • Tech Insider NetworkTech Insider Network

    I want to start this review by saying that when I initially opened the earbuds I was a little worried that these earbuds would be uncomfortable to wear , especially for long periods of time. They look a little big, bulky and personally I've never been a fan of earbuds with "hooks" of any sort. Well, turns out these are pretty light, the hooks I was worried about are actually soft and help in guiding and keeping the ear bud in its place. The standard default set fit perfectly into my adult sized ears. The pairing process is super easy and they connect to your phone right away after you pair them for the first time. I wish they would pause and or stop when you pull them out of your ears but the right ear bud does have a pause function when you press it . a good solution. I did love that they turn off and on when you put them back into their case. The charging / status lights on the outside of the case are also a big plus. You can easily see if your earbuds are charging properly and if the case has battery charge. The case is a nice and small and locks shut when you close it. you need to press a button to "unlock" and open the case, a nice feature to have, so if you happen to drop your charge case, the earbuds are less likely to fall out. The earbuds seat nicely , very easily and firmly into the case, I hardly fumbled in setting them to charge and matching the charging contacts. I do want to mention that for some reason a 6 foot micro usb charge cable that I use for all my other devices didn't work in charging this case. I had to resort to the very short cable that you are provided with. Not a very big deal, perhaps my cable was bad. I will try with another cable when I get a longer one. I highly recommend that you download the jaybird app before you pair your earbuds to your phone. I went ahead and paired my earbuds to my iPhone before I downloaded the app, and for some strange reason when I launched the app after already listening to music with them they glitched "Froze" so to speak. The right earbud started squealing with a very high pitch and I had to do a hard reset on the earbuds. I'ven't had the issue since After resetting them and pairing with the app preinstalled and loaded. The app itself is pretty amazing! There is a plethora of custom presets to toggle and enjoy. There is an endless selection created by a community of people. Even youtube influencers and athletes share their presets with the app. so cool! You can of course also create your own custom presets, along with names and pictures to make finding your own custom presets even easier. This was by far my favorite feature of the app and these earbuds. I spent a lot of time trying different presets lol, and found one I love! The app also lets you change the function of the button presses on the earbuds from play pause, to siri or volume up and down. I wore them in the sauna for 10 minutes before my two hour workout in the gym and the earbuds never over heated and my sweat dripping was never as issue. After two hours with them on my ears didn't feel too fatigued or "hurt" by the fit and hooks. I thought about keeping them on in the shower for waterproof testing but I didn't, the box says they are waterproof but I love these earbuds too much to take that risk. I imagine a run or walk in the rain would be fine while having these on. Sound quality out of the box in my opinion is not the greatest BUT the endless EQ customization and Presets will most definitely help you find a setting that is pleasing to your ears. I wish I could comment on long term reliability , but my these impressed me quite a bit in my first 72 hours of use. My biggest complaint and its almost a dealbreaker for me is the call audio quality. For some reason phone call audio sounds very weak, tinny, and shallow. I honestly don't want to or care to use these while making phone calls. If you are looking for a set of earbuds to use to talk on the phone with, I don't recommend these. I'd recommend these to anyone who strictly wants a set of wireless earbuds for music listening at the gym or other outdoor activities. Pros; Jaybird App is Awesome for customizing EQ and Functions Comfortable to wear while being a secure tight fit Sweat and Waterproof Charge / Stow Case is small, smart and easy to use Cons; Call audio quality is bad, and phone calls only work with the Right Ear Bud.

    I would recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi Ponskippa,

      Thank you for the in-depth review!

      The call audio is limited to the right earbud. When you accept a phone call, the left earbud will allow ambient sound in to assist with better hearing your own voice. This avoids the need to take the left earbud out during phone calls. We will take your feedback about the right earbud for calls to the development team.

      Feel free to reach out to us at www.jaybirdsport.com/support if you ever need.

      Adam
      Jaybird Customer Experience
      #RunWild #PowerYourPassion jaybird

  • Rating: 4 out of 5 stars

    Great if you know what you are getting...

    Posted
    banjo
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    Great if you know what you are getting... QUALITY: out of the box these earbuds are clearly top quality and solidly built. No concerns about them lasting a long time and standing up to any accidental drops and bumps. FIT: the best fit I have gotten so far from trying out several brands, including wired earbuds and wireless earbuds. Very snug, while still very comfortable. No 'headache' or 'earache' from wearing these an extended time, and once I got the fit and positioning right it is just about impossible to get these to fall out or loosen up. SOUND: good sound, and the best quality and range of any wireless earbuds I have tried so far. The app allows customizing the equalizer settings, and the pre-sets are very handy and I haven't needed to make any serious adjustments to the available pre-sets. BATTERY: several hours of music per charge, and several good (and quick) recharges from the holding case. Really a couple of days can go by with using these without having to hook the charging cable back up. At least as good for battery life as any others I have tried if not a little better. CONNECTIVITY: have had not issues connecting to phone, laptop, desktop >> all connections are good and although there is an occasional "drop" it is no worse than with other sets. The earbuds turn off when you put them in the case, and then connect quickly with whatever is around when you take them back out. KEWLNESS: nice feature of the app is to "find" a lost earbud. I guess if you are out running and one of the earbuds falls out and you don't realize this has happened until later (huh? @@@@@@@ then the app will help you locate your lost earbud. Nice concept but who the heck wouldn't know that an earbud fell out? Maybe I'm missing the point here? CONTROLS: similar to other wireless earbuds, there are not quite as many controls available with only two buttons (one on each earbud) to use. Volume up/down by pushing the buttons requires going into the app and changing the button configuration. That's OK, but then you lose the play/pause, answer call, etc. functions that are set by default. As with other sets of wireless earbuds, you trade some control functions due to less room for "standard" sets of control buttons. Not better than other earbuds, not worse, just different and par for the course for wireless-ness. BUT... as advertised by Jaybird, these are made for listening to audio files and NOT NOT NOT for use when viewing any type of video. This was the one disappointment from these earbuds, and considering the price point was really a big disappointment. I feel kind of silly having to change out these wireless earbuds for a set that is considerably less in price to avoid the LAG LAG LAG between the video and audio when viewing a video. OK that Jaybird stresses the "use when working out or running and etc.. ." use of these earbuds, but honestly a big let-down to miss out on some of the functionality that could (or should) be there considering the price. If you don't plan to use these for watching video, and understand that they are never going to be usable for watching video, then by all means this is a premium product that should not disappoint. Otherwise, keep looking.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Comfy, great sound and app

    Posted
    Capshroud
    • Tech Insider NetworkTech Insider Network

    The Jaybird Run XT wireless buds have an amazing sound when set up correctly. It's critical to get the fit right. They include a wide variety of tips and fins, so there should be a combination that works for everyone. Without a good, snug fit they will either not be comfortable, or the sound range and bass will be mediocre. Secondly, you absolutely need to use their app to tune the sound. They come set "flat" but the equalization available is unlimited. There are a number of presets to get you started, but you can shape your own and save those profiles. The app also has a link to music samples, but you'll probably just use your favorite streaming app after the initial testing. Once set up, the sound quality is superb. However, I found the sound quality better on my Android phone than my wife's iPhone with more punch and dynamic range. Pairing was easy, and the instructions indicate they can remember four devices. If you're like me and have a phone, tablet and computer with Bluetooth active and in range, I'm not sure how you force them to the desired device. Some earphones and speakers default to the last connected source, but I haven't yet tested that. A complaint about the previous model was one of dropped connections with the playback device or with the passive left bud. At times it seemed rock solid, but at others I did experience momentary disconnects of the left bud. Since only the right bud is used for phone calls, Google Assistant or Siri, I think there may be a correlation there. I had no trouble when out and about. The Jaybirds come with a small case that can recharge them twice before the case also needs recharging. A short micro USB cable is included but no power supply. However, any source will work including computer USB ports. I have plenty of chargers and don't need another. Fully charging the case can take up to 2 ? hours, but the buds can get an extra hour of run time with a 5-minute charge. All this is good because they are rated at only 4 hours run time on a full charge. Placing the buds in and removing them from the case turns them off and back on. There's a button on each bud. The left summons Google Assistant or Siri and turns that bud off. The right can pause streaming, accept/end calls, skip forward, decline calls, turn on/off and start pairing. There's no skip back function. The Jaybirds are well built. They come with a great pocket-size charge case. They are water and sweat proof, quite small and very comfortable. The sound is excellent when fit to your ear and equalized. With only four hours of playback per charge, they are aimed at the sport market . not all day use. That said, my ears get weary of headphones or earbuds in that amount of time or less, so that's not a personal drawback.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    High Marks for Work Outs

    Posted
    MnstrMike
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    I have my favorite pair/brand already but wanted to give this style and brand a shot. I can recommend them, but I definitely prefer for normal use/light workout use the clip style. However, some intense push up, sit up, running, obstacle course.I can see these being the ticket. The Quick I can recommend with some drawbacks as I have seen better implementation of button presses (physical button, pushes further into ear) and mapping; keep the phone close by! Minus 1 Star. Ample "ear tips" and "fins" to get the best fit for each ear, but my experience I could not achieve that fit. Won't be able to use for more than 1 hour. Could change with extended use, but not sure I wan't to push it. Phone Calls are right ear only, downside uneven battery use a 15 minute phone call dropped the right battery 6% more. No included charger. Minus 1 Star JayBird app is nice and very informative, well laid out. Better Start Guide than the printed version in the box; makes sense. Fit Could not find a comfortable fit, the smallest Fin #1 won't hold the bud in my ear. Fin #2 too thick. I found I must have the "fin" to put enough pressure in the ear. Did use #1Bud tip though. Comes with 4 different Bud Tip sizes and 4 different Fin sizes. You definitely have options to get the fit you need...if any work though. It is nice not having anything over my ear. Won't worry about the 4 hour time limit as I won't be able to wear these for long; 1 hour will be the limit. This is obviously based on my ears, yours may be different. Buttons Not soft-touch, physical button that clicks, very stiff, pushes the bud further in the ear. Can "remap" buttons to available presets. Choice for Left: Option 1 Single Tap Google/Siri Launch Option 2 Single Tap Vol -, Double Tap Skip Track Choice for Right: Option 1 Single Tap Play/Pause, Double Tap Accept/End Call Option 2 Single Tap Vol +, Double Tap Accent/End Call and Skip Track Find its about a 2 second delay to vol+/- change, so click slow. Sound Quality Cannot complain here, not much bass, but if I wanted some serious headphones with that sound, I'm not buying tiny ear buds. These are definitely for work outs. I can recommend all day long for that. If your not really caring about that as much, would recommend the clip style/over the ear for longer use, longer run-time...typically. I only have one recommendation for that style and its name is a combination of plane and electronics. Phone Call Quality Phone calls right ear only. Sound quality is good, the quality on the other end sounds fine. Headset disconnected though when call came in; music was playing at the time of call. Call Incoming sound didn't play through buds. Used phone to answer call, headphones reconnected. Miscellaneous Bud storage is proper, right is right, left is left. Pill charger case is small, can easily fit in a pocket, gym shorts if needed.It is not rated for any splash/sweat/dust proofing. Charging is done through the base; 5 minutes = 1 hour of audio use according to App Guide, 4 hours of use from the buds, 2 full charges from the base giving a total run-time of 12 hours, with 1 hour charge time each time for the buds. Not sure how long or what size the battery is in the charger case I always deduct a star for any device requiring charging that doesn't ship with a charger. And I contemplate another star if they don't give specifications for charging. You cannot just use any charger, nor can you just leave something plugged in for hours. Pretty pathetic if you have to legislate to force companies to disclose at the very least a maximum charging time limit. Sure any charger will work, but there are parameters for charging properly. My guess is that since the charging cable is 12 inches tip to tip it is meant to be charged off of a laptop USB, so your typically talking 500mAh. I don't know if that is the limit because they don't disclose that info. Looking on the charging base Input says 5V/1Amp. This may seem pedantic, but you will get the blame when you charge "incorrectly" and the company doesn't want to offer a claim for destroying your property. I would think with the issues we have seen with smartphones of late, this would be taken more seriously? I don'tice a signal drop from one side to the next for a split second when playing music. Right ear bud would be Master and left bud the slave. This cannot be changed, honestly didn't event test if the left would work independently as it doesn't matter if I only get half the use and will be tethered to the phone for any other changes. If you are going to keep the phone handy or on an arm band that may not be an issue for you. In the paper warning guide, it was the first time I have seen a chart detailing recommended usage times based of sound level, 90db = 8 hours, 95db = 4 hours, 100db = 2 hours, 105db = 1 hour, at 115db hearing damage occurs. I have no issue recommending these even with the downsides I have found. This category of product continues to evolve and they are getting better. It is industry standard to not include a charger, this makes my 5th set of wireless ear buds and none have come with a charger (same goes with portable bluetooth speakers). That's my $0.02, not good at inflation rates, so its definitely worth less than that. If helps great, if it doesn't ask me a question and I'll try to answer it.

    I would recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi MnstrMike,

      Thank you for the in-depth review!

      A lot to like about your RUN XT from reading your review but we were concerned that you mentioned your RUN XT did not come with a charger. Please email us at jaybirdlistens@jaybirdsport.com and we can get to the bottom of it for you.

      All RUN XT units come with a charging case and a USB charging cable. The internal rechargeable battery offers 4 hours of play time per charge with an additional 8 hours of charge in the case.

      A computer is the safest method of charging and we have some more details here https://www.jaybirdsport.com/en-us/jaybird-support/jaybird-run/faq/battery-and-charging/how-do-i-charge-my-jaybird-run-earbuds-and-charging-case.html.

      Adam
      Jaybird Customer Experience
      #RunWild #PowerYourPassion jaybird

  • Rating: 5 out of 5 stars

    Waterproof, Stable Bluetooth, Great Sound

    Posted
    Kotor
    • Tech Insider NetworkTech Insider Network
    • Top 10 ContributorTop 10 Contributor

    These wireless sports headphones sound great and are effectively waterproof. They create a rock solid strong and stable Bluetooth connection. --DESIGN AND USE-- To get the best sound and fit, it is important to first choose the ear tips and ear fins that fit your ear size best. The ear tips should totally cover your ear canal. Included are round and oval silicone ear tips in sizes small and medium. The ear fins come in 4 different sizes. Once I got a good fit it was very easy to forget that I was wearing them. They also never felt as if they were going to fall out of my ears. The hard case and headphones are functionally an integrated system. The case stores and protects them while doubling as an external battery. Simply insert them into the case to charge them. To charge the case use the included micro USB cable. This very clever design safeguards the headphones from loss or damage by requiring that they be kept in the case to be charged. The headphones fit perfectly into the case, and a charging indicator lights on the case displays the battery level. I really like that these headphones automatically turn on when removed from the case. When I remove the right one from the case, it turns on automatically and pairs to my phone. Then I remove the left one and it automatically turn on and pairs to the right one. This is preferable to having to power each one individually. They also automatically turn off when returned to the case. The right headphone is the primary and the left headphone cannot be used independently of the right one. So, if you intend to use only one, it must always be the right one.Also the left one must be within a few inches of the right one to work. It took about two hours to fully charge the case and headphones. After being fully charged the headphones are rated to last 4 hours. The case is rated to charge them another 2 times, for a total of about 12 hours of rated use. After several charge cycles I found the rated times to be accurate, and actually got a little longer that 4 hours of use at moderate volume levels. A 5 minute charge can provide one hour of playtime. The multi-function control buttons worked well once I got used to it. The right and left headphones each have a button. The buttons can play/pause, skip forward, answer/end calls, decline calls, and activate Siri or Google Assistant. The headphones are very lightweight and because of the silicone ear tips very comfortable to wear. It is very easy to forget that you are wearing them. The headphones and case look and feel very well constructed. They are very attractive and prominently display the Jaybird symbol. The IPX7 rating makes them waterproof. While I fully intend to not submerge them in water, it is nice that if they did go in the drink that they will not be ruined. --SOUND QUALITY-- For me the most important thing about headphones is that they sound good. These headphones deliver hard hitting premium sound quality.The sound is detailed, accurate, and full range. They also put out an impressive amount of volume and bass for their size. If this is your first pair of high end headphones you are going to be blown away at how good they sound. The Jaybird App has several different EQ presets available to help customize the sound. There is also a customizable EQ, so that you can adjust the sound to your individual preference and to accommodate various content. This is critical because content can be mixed at such different levels that adjusting the EQ can help greatly with performance. When on a call they default to mono sound, which is preferable so there is not an annoying echo. The call quality is typical for compact headphones. --BOTTOM LINE-- I give the Jaybird RUN XT headphones excellent marks for design, sound quality, and comfort. They are perfect for taking on outside adventures.The strong and stable Bluetooth connection and waterproof design makes these the best active lifestyle wireless headphones on the market.

    I would recommend this to a friend