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Customer Ratings & Reviews

Jaybird - RUN XT Sport True Wireless In-Ear Headphones - Storm Gray/Glacier-Front_Standard

Customer rating

Rating 4 out of 5 stars with 221 reviews

76%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 10 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
price
  • Rating: 4 out of 5 stars

    Very good

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great for listening to music. Only draw back is that both ear prices do not function when in phone mode.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy

    Posted
    Joel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I buy headphones for media consumption and this was the third pair of true wireless headphones I tried. I put them on in the car and tried to watch a video. The person's mouth movements were out of sync with the audio, so I immediately returned them. Over priced unless you are strictly listening to music.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great if you know what you are getting...

    Posted
    banjo
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    Great if you know what you are getting... QUALITY: out of the box these earbuds are clearly top quality and solidly built. No concerns about them lasting a long time and standing up to any accidental drops and bumps. FIT: the best fit I have gotten so far from trying out several brands, including wired earbuds and wireless earbuds. Very snug, while still very comfortable. No 'headache' or 'earache' from wearing these an extended time, and once I got the fit and positioning right it is just about impossible to get these to fall out or loosen up. SOUND: good sound, and the best quality and range of any wireless earbuds I have tried so far. The app allows customizing the equalizer settings, and the pre-sets are very handy and I haven't needed to make any serious adjustments to the available pre-sets. BATTERY: several hours of music per charge, and several good (and quick) recharges from the holding case. Really a couple of days can go by with using these without having to hook the charging cable back up. At least as good for battery life as any others I have tried if not a little better. CONNECTIVITY: have had not issues connecting to phone, laptop, desktop >> all connections are good and although there is an occasional "drop" it is no worse than with other sets. The earbuds turn off when you put them in the case, and then connect quickly with whatever is around when you take them back out. KEWLNESS: nice feature of the app is to "find" a lost earbud. I guess if you are out running and one of the earbuds falls out and you don't realize this has happened until later (huh? @@@@@@@ then the app will help you locate your lost earbud. Nice concept but who the heck wouldn't know that an earbud fell out? Maybe I'm missing the point here? CONTROLS: similar to other wireless earbuds, there are not quite as many controls available with only two buttons (one on each earbud) to use. Volume up/down by pushing the buttons requires going into the app and changing the button configuration. That's OK, but then you lose the play/pause, answer call, etc. functions that are set by default. As with other sets of wireless earbuds, you trade some control functions due to less room for "standard" sets of control buttons. Not better than other earbuds, not worse, just different and par for the course for wireless-ness. BUT... as advertised by Jaybird, these are made for listening to audio files and NOT NOT NOT for use when viewing any type of video. This was the one disappointment from these earbuds, and considering the price point was really a big disappointment. I feel kind of silly having to change out these wireless earbuds for a set that is considerably less in price to avoid the LAG LAG LAG between the video and audio when viewing a video. OK that Jaybird stresses the "use when working out or running and etc.. ." use of these earbuds, but honestly a big let-down to miss out on some of the functionality that could (or should) be there considering the price. If you don't plan to use these for watching video, and understand that they are never going to be usable for watching video, then by all means this is a premium product that should not disappoint. Otherwise, keep looking.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The price is not worth it.

    Posted
    Gilly445
    • My Best Buy® MemberMember

    The actual ear piece is the most amazing part when it comes to these headphones and the fact that they are quite comfortable. The convenience of automatically connecting to the phone when opened is a plus . Unfortunately the case housing is the cheapest and the poorest of quality. Don't look at the case to long or it will pop open and your ear buds will be on the ground. The fact you cant have one ear bud in without hearing an annoying beeping is just poor security measures and judgement on the engineers. If you take these to the gym, You will get a lot of in and out sounds.the imbalance is annoying. The calling quality is to low. I have had them about a month and hate them. very cheap feel to them for the price. Don't waste your money or time especially if you go to the gym.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No different than the last version

    Posted
    Ethan
    • My Best Buy® Elite MemberElite Member

    To start off I had high hopes for this version. I am a heavy sweater and counted on the water-proof factor of these. I owned the first Jaybird Runs and if it were not for having the Geek Squad plan, I would never get another pair because I had to return the first generation 3 times. These suffer from exactly the same connectivity issues as the first generation. About 45 minutes into my run Run XT's automatically power off (has happened on multiple runs). This was only slightly better than the first series that did it after 30 minutes. I keep my IPhone X right in front of me and from time to time the left ear will stop working. Also, the XT's don't come with the little pouch that that the first series did (and they are more expensive). The only nice thing I can say is that they are most comfortable and have the best sound quality (when they work and stay on) than any workout earpods/headphones I have used. I am a frequent runner having done 13 half marathons, 1 full marathon and multiple smaller distance races last year alone. I need a set of reliable music listening devices. I would save your money and if you are stuck on getting a Jaybird brand item, buy the first generation RUN. They are basically the same and now and now about $30 cheaper (and you get the protective pouch). The customer service that Jaybird also offers is extremely poor. They are unhelpful and unfriendly, again the need for the Geek Squad plan.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi Ethan,

      Sorry to hear about the experience you've had with your RUN XT.

      Please send an email to jaybirdlistens@jaybirdsport.com and we will take care of you.

      While it's awesome to hear about the sound and fit, we want to get you back out running asap!

      Adam
      Jaybird Customer Experience
      #RunWild #PowerYourPassion jaybird

  • Rating: 3 out of 5 stars

    OK, but not exceptional for the money

    Posted
    BogleheadsGuide
    • Tech Insider NetworkTech Insider Network

    Jaybird - RUN XT Sport True Wireless In-Ear Headphones - Black/Flash If you're into working out at the gym, or running outdoors, these RunXT wireless headphone earbuds were designed for you. They are "sport fit" which means they are designed to offer a secure, sport-specific fit and won't come out of your ears when running or working out as can other wireless earbuds. And, since sweating is often associated with active workouts, these earbuds are both sweat and waterproof. There are a number of different size fins and tips included to ensure a good fit. One of the tips installed on the device fit in one ear right out of the box, but I had to try out some of the spares to get the proper fit in the other ear. @@@@@@@@ They alert you that it's not uncommon to have different sizes for each of your ears. @@@@@@@ Pairing and connecting these ear buds with your phone or other Bluetooth device is easy. They paired with my phone right out of the box. The buds are stored in an egg-shaped travel case that also serves as their charging station. Attaching the included USB cable to the travel case and to your computer, with the earbuds inside the case, charges both the case and the earbuds. When unplugged, a full charge of the travel case can provide up to 12 hours of play time before the case needs to be plugged in again and recharged (four hours when the earbuds are fully charged inside the case and another two (2) four-hour charges when the buds are recharged using the power that's stored in the unplugged travel case). Once you've connected the earbuds to your device, you should go to the Apple or Android app store and download the Jaybird app that lets you adjust your headphones' sound EQ (low, mid and high ranges) to customize your own personal sound settings. Or, if you like, simply use one of the eight different sound choices that come with the app by choosing that setting. You can save and name different customized sound settings that you create so that you can use them again. Pressing on the buttons on the earbuds control different functions (On/off, Music, Activate Siri or Google Assistant, Phone Calls and Pairing). However, unlike some other earbuds, the volume is controlled from your phone's volume rocker rather than pressing on the earbuds. For me, having to use the phone (which may be in your pocket or a holster) to control the volume is not as convenient as simply pressing the easily-reachable earbuds. While the best sound results when using both earbuds, if you want to be more aware of your surroundings, you can use just one earbud. Remember, though, if doing that, you'd want to use the right one, since that's the one that works for your cell phone calls. I'm sure folks want to know why I only gave these earbuds three stars. While I don't claim to be a sound aficionado, I was underwhelmed by the quality of the sound for something at this price point (~$150). Don't get me wrong, the sound quality is fine, but I have $50 earbuds that sound just as good, or, IMO, possibly even better. If you feel it's worth an extra $100 to keep your earbuds from falling out while running or exercising, and you want water and sweat protection, these earbuds may be for you. Otherwise, look elsewhere.

    No, I would not recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi BogleheadsGuide,

      Thank you for the in-depth review!

      We are disappointed to hear you didn't like the sound. From your review it sounds like you tried our Jaybird app where you can adjust the EQ to your liking.

      Getting a great fit will also significantly impact the sound. A great fit = great sound. Check out the Find Your Fit section in the Jaybird app if you have not already.

      Thanks again for taking the time to review your Jaybird RUN XT!

      Adam
      Jaybird Customer Experience
      #RunWild #PowerYourPassion jaybird

  • Rating: 3 out of 5 stars

    For the minimalist

    Posted
    JKhan
    • Tech Insider NetworkTech Insider Network

    More like 3 1/2 stars. Ok, this review is tricky. I'm going to comment on what it is vs. what I think it should be. If you are a runner who just needs music to play with little need for controls, this set might be for you. I'm not. My workout fluctuate and the music I listen to switches just as frequently as the paces I use. First the positives: Fit- Out of the box, the eargels were a perfect fit for me. Being that this is my first pair of "wireless' headphones, I was worried about the potential of these falling out and/or shifting. So far, they've weathered everything I've thrown at them, with no discomfort and only an occasional adjustment. Sound- the sound out of the box is, indeed, flat. But once you connect to the app, the EQ settings are amazing. I was able to fine tune the sound I needed. It's also great that the earbuds "remember" my settings from workout to workout. App- the app is actually useful. From having selectable EQ settings to playlist recommendations, it actually is beneficial to tinker around and keep the app on your phone. Functionality- the buttons are responsive, and the build is sturdy. I've had no issues in differentiating the presses for specific functions. Battery is as described with a little less on bass heavy EQ settings. The charging case is sleek and extremely useful for protecting the earbuds, and giving a quick charge between sessions. If basic function combined with these pluses peak your interest, you can stop here, but if you want to find where the disappointment lies...read on. While I enjoy this headset, it could not be my main set, which is unfortunate, especially at this price point. First off...there is no rewind button! I know some may not see that as a downer, but for someone who occasionally really connects to a song during a session, I simple function such as rewind/replay is sorely missed. I was able to use the Assistant feature to "sometimes" achieve a replay, but it is not always seamless. Bummer. There is no volume control on the headset. If you run/workout is varying environments, you know how important volume control can be to match your surroundings. The headset is meant to keep free from returning to your phone for control, so when I've to switch volume for environment or a song coming in too hot, I've to get to my phone and set the volume and reset whatever I was doing. Slightly tedious. If you try to use these to watch video, I've noticed there is a slight delay in audio, some more than others. It definitely is the headphones, as my other sets have no issue. Granted this is probably not prefered tester for these headphones, but at this level, I assumed that would be a given. It's not. Another gripe...no multipoint. I workout several times a week, and my workouts vary from weight training to roadwork to cardio machines. I usually have two devices that I switch between for audio and/or video during my sessions. Just about every headset I've used in the past 5-7 years had multi-point technology as a basic function. For those who need clarification, this is the ability to connect to more than one device. So if you have the earphones playing music though a laptop, you could accept a call on the cellphone when it rang through. Not possible with these. Granted these cons are outside of the wheelhouse of what this headset is advertised for, but at this price point, and in comparison with others in this category, these functions should be a standard. And being that they aren't, there should be a notification of such before purchasing. So much to love, yet so much lacking. Great for the minimalist...not so much for me. Good but not great. A final note, I'm impressed with the connection between the earbuds. I've had minimal dropout from left to right, and when it happened, it immediately corrected itself.

    I would recommend this to a friend

    • Brand response

      Jaybird Support Team

      Hi JKhan,

      We appreciate your positive feedback with regard to Jaybird Run XT's sound quality, fit, battery and connectivity. We're sorry to hear that some features and design did not meet your expectations and we'd like to help please send us an email at Jaybirdlistens@Jaybirdsport.com and we will get you taken care of.

      By default, the control buttons on your RUN XT is Play, Pause, Accept / End a call. To control the volume, you have to open the Jaybird App and select or "Alternate Controls" so you can adjust the volume using the buttons on your earbuds.

      You can set the XT buds as default for calls or media audio on two different devices. It should still work without the multipoint feature.
      ----------
      Bruce
      Jaybird Customer Experience
      #poweryourpassion jaybird