Customer Ratings & Reviews

This isn't the experience we wanted our customer's to have with our products. If the unit stopped powering on, this could be caused by a lose cable, defective outlet, or a hardware problem with the issue. If you need further assistance with our products, please contact us.

Thank you for your feedback. We understand that our JBL Bar 2.0 All-in-one (MK2) didn't meet your expectations. You might want to check our latest models of JBL Bar for more surround sound experience. If you need more help, please contact JBL Customer Support.

We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue with your JBL Bar 2.0. First, use an HDMI cable and connect it to the soundbar's HDMI OUT, going to the TV's HDMI ARC. Please check that your TV has an HDMI ARC because if it doesn't, we can't use this connection. Next, set your TV's audio output or speaker settings to > HDMI ARC, Receiver/HDMI, Audio System, or switch the TV speakers to off and make sure you are on the TV source, this is done by selecting the TV button on your JBL remote. It will prioritize your HDMI connection and the TV will send the signal to the soundbar to play audio with the help of the ARC connection. Please know that any sources you have on the TV such as TV apps, DVD players, cable boxes, consoles, and others that are plugged into the TV's HDMI IN will play the video and audio will be sent via the HDMI cable to the soundbar. Lastly, reset, turn on the soundbar, and on the soundbar's top panel buttons press and hold the power and source buttons until the soundbar powers off. It will then be on standby after that power on the soundbar and test it. If the issue remains, please contact our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)

We appreciate your feedback. Our JBL Bar 2.0 All-in-one has controls and indicators where you can decrease or increase the volume, you may press and hold the volume +/- to decrease or increase the volume continuously. Also. it has an audio sync where you can synchronize audio and video to make sure that no delay is heard from your video content. To enable this, on the remote control, press and hold the TV. Once ready, the status indicator scrolls white, and within five seconds, press + or - on the remote control to adjust the audio delay and match with the video after that, the status indicator scrolls to show the change range. Aside from that, it has smart mode enabled by default, where EQ settings and JBL Surround Sound are applied for rich sound effects. If you need further assistance, you may contact our customer support.

Thanks for your feedback. If you need more help with your JBL Bar 2.0 All-in-One (MK2), please contact JBL Customer Support. We're always looking for ways to improve and we'll make sure to share your feedback to the appropriate team.

We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 2.0 All in one. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.

We're here to help with your JBL Bar 2.0 All-in-One MK2. We'd like to know your setup so we can isolate the issue with your unit. Please contact JBL Customer Support so we can assist you.

We appreciate you for sharing your feedback on our JBL Bar 2.0 All-in-One. We're committed to providing an exceptional user experience and improving our products. We'll make sure to submit this feedback to our team and take it into careful consideration to enhance our offerings.

Thanks for reaching out. We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 2.0 All-in-one (MK2). For further assistance, please contact JBL Customer Support.

We're here to help with your JBL Bar 2.0 All-in-One (MK2). If you're still having issues with your unit, we'd like to work with you directly. Please contact JBL Customer Support via our official website or toll-free hotline at (877) 871-6755 Mon - Fri: 9:00 am - 11:00 pm (ET) Sat-Sun: 9:00 am - 5:00 pm (ET).

We appreciate your feedback. We understand that our JBL soundbar 2.0 AIO MK2 did not meet your expectations. Sound preferences can vary greatly, and what works for one person may not work for another. If you're not satisfied with the soundbar's performance, we encourage you to contact us to further assist you with troubleshooting and warranty coverage.

We're here to help with your JBL Bar 2.0 All-in-One. For the best audio experience, we recommend connecting your TV with the soundbar via HDMI ARC. If you need more help, please contact our customer support.

Thanks for reaching out. We'd like to know more and work with you directly if you're having any technical issues with your JBL Bar 2.0 All-in-one (MK2). Please contact JBL Customer Support so we can assist you.

We're here to help. We'd like to know more about the issue you're experiencing. Please contact JBL Customer Support so we can assist you further with your JBL Bar 2.0 All-in-one (MK2).

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.

Thank you for taking the time to provide us with your feedback on our JBL Bar 2.0 All-in-one (MK2). We're sorry to hear that it didn't meet your expectations. If you need help with your unit, please contact JBL customer support service via our official website or toll-free hotline. We're here to help.