Main Content

Customer Ratings & Reviews

JBL - 3.1-Channel Soundbar System with 10" Wireless Subwoofer and Digital Amplifier - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 594 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
remote control
  • Rating: 3 out of 5 stars

    Conflicts with remote

    Posted
    chpoker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good sound and features, but xfinity/comcast remote make unwanted changes to the soundbar settings.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 3 out of 5 stars

    Decent soundbar

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Ultimately, this product was returned. I liked it, I didn't want to return it but it had absolutely no mid range. The rear speakers helped a lot but it created too many remotes and too many wires and my room was cluttered. 630 dollars was too much to pay for a set up (including rear speakers) that I was not 100 percent satisfied in. Other than that it has great bass and its loud. I really wanted to like it more but not for that price. I'll pay a few more dollars for something im 100 percent happy with. Still looking.

    I would recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 5 out of 5 stars

    Great sound for the money

    Posted
    Vetman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I recently remodel my family room and wanted to simplify my sound system. I had a Polk surround sound system which did the job before, but the rears really were not putting out anymore, and I was tired of all the wires running around the room. My wife tells me I don't hear very well anymore, so I may not be a sound expert by any means. I knew I wanted a 3.1 system, so I compared the Samsung and Polk systems with the JBL. Like everything in life, it is a matter of taste and I just felt the JBL was the better overall sound to me. The setup was pretty easy, I have my Roku, DVD, and Xbox all hooked in. The subwoofer automatically synced up as soon as I turned it on. My Roku remote paired up, and works well with turning everything on. Only glitch is the sound bar appears to turn off when I turn off the TV, but then the sound bar comes back on. I then have to use the remote that came with the unit to turn it off. The subwoofer can be adjusted to give you that subtle rumble or you can rattle the walls. I am extremely pleased with the quality of this product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Soundbar sound but, Subwoofer?

    Posted
    Gashton
    • My Best Buy® MemberMember

    Received system and soundbar worked fine. The ordeal began with the subwoofer. The subwoofer was not paired. For hours I attempted to pair manually. After numerous attempts with different placements as close as about 3" apart, numerous factory resets, checking for any software updates, it paired. Finally I had a solid white light on the subwoofer. The subwoofer now had no sound. Tried pairing again as well factory resets. Now into day two of trying to get the subwoofer to work I contacted Harmon International Tech Support, which had me do the same things I had already done. After a day of working with Harmon International, with no success I'm returning system to Best Buy and getting a replacement since the soundbaritself sounded great Another small issue is when I page up or down to change channels on my Fios remote it changes the source on my soundbar. Even though the TV remote feature is set to off on my soundbar, this still happens. I Must change channels one by one. The soundbar itself sounds great, but with no sound on the subwoofer, I can't rate the subwoofer. I would recommend if I get a subwoofer that works as expected .

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 4 out of 5 stars

    All the bass you could possibly want

    Posted
    100plus2Vegas

    I have been enjoying this system for a couple of weeks now. This is to compliment my new Samsung 65" MU8000 tv I bought last month. Setup was fairly easy. It took a couple minutes for the tv to acknowledge the sound bar and send sound. Once it did, it detected the subwoofer automatically. When comparing sound bars, I am surprised the manufacturers don't emphasize the importance of 4k pass through and why it matters. Case in point, I went to the store dead set on getting a Samsung sound bar since I read that I would be able to control the soundbar with the remote that came with my Samsung tv (one remote replaces the many) automatically. Reading the reviews, I thought I would get the 550 Samsung with the surround speakers(additional cost). I went to the sound bar display and found a lower model Samsung(350 or 450) and it sounded ok.....bass was not quite what I wanted. Then I listened to this JBL and it blew me away. I noticed that the Samsung had one hdmi input and the JBL had 3. I didn't understand why I needed that and would just use Bluetooth. I found a salesman and asked to see the 550 Samsung, since I didn't see it. It was connected to a tv in another area and I listened. It was good....not as much bass, but decent. So I asked him if I would have to manually connect the JBL over Bluetooth every time I turned on the Samsung. He educated me and said that's not the best way to do it because Bluetooth wont support Dolby Atmos. He told me to run all devices to the HDMI ports on the sound bar and run one to the ARC HDMI port on the tv. I realized id be limited with the Samsung I was looking at since it had one HDMI input compared to the 3 on the JBL. Doing it this way gives the best sound, I control it with the tv remote, and watching Game of Thrones looked even better. I attribute this to the tv processing video but leaving audio to the sound bar. The sound bar sounds clear and as loud as I want. The Sub hits low frequencies hard. Watching Force Awakens, Last Jedi, Predator, Game of Thrones and the Fast and Furious movies have never sounded so good and realistic. Only option that keeps me from giving it 5 stars is that it does not appear to be able to add surround sound speakers to it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid performer, great value!

    Posted
    SolidPerformer
    • My Best Buy® Elite MemberElite Member

    After trying out the Samsung 2.1 (hw-m450) for a couple of days, I wasn't impressed due to its hollow sound, lack of bass, and no muddled midrange, I quickly decided to return it to swap up to the 3.1 due to the addition of the center channel. After trying it out in the store, I was still not impressed. I've 4 Samsung TVs in my House and love them, and though the Samsung soundbars look sleek and integrate well via the HDMI ARC (allows auto on/off, volume and full soundbar equalizer control via Samsung TV), I couldn't bring myself to give them more money for a subpar audio experience. So I did some testing... I made sure to leave the wife and child at home, because I knew I'd be spending hours at the store listening to every option they had. So I began testing. Knowing full and well that there are better sounding options available, I needed to keep a smaller form factor due to the mounting location above the fireplace, but under the TV. As a control, I started out in the Magnolia room to listen to the higher end bars with a few different source Blue Ray scenes. I grabbed one of the sales people, who helped setup the Martin Logan Vision Soundbar with builtin subwoofer. This thing sounded great, very crisp and clear sound, the bass was actually quite impressive itself, but there were two main areas that this didn't hit for me. One, the form factor - it was too deep, too tall, and frankly, kind of ugly for what I was looking for. It probably wouldn't bother me if I was going to put it in a full theatre room, but that being the case, I'd have a full surround setup, and not just a soundbar. The other area that fell short was the configuration menu was difficult to understand, and some of the settings seemed a bit strange. Not critical once it's setup, but if you're one to adjust settings based on source material, you probably wouldn't like the Martin Logan. Still, the sound was pretty stellar for a 5.1 channel all in one bar with building subs and 7 discreet amplifiers. Next I tried the Definitive Technologies microbar, which was much sleeker, but the sound was severely lacking. Bass response was ok, but the bar itself lived in the high end, with virtually no midrange. After reading some reviews on it, it seems like most people that own the DT have technical issues with the wireless connectivity, so because of those two issues, decided to not bother adjusting the audio for further testing. Of course there's the Sonos. I've a couple of Play 3s already that sound good, but by my standards, not incredible. They're solid speakers, but not worth it for the price. I've a hard time wanting to give Sonos my money, but nevertheless went to the floor to take a listen to the Play Soundbar and sub. The sound quality isn't course decent, they perform solidly over the entire spectrum, but I'd say the value just isn't there for the Sonos. For more than $1200 out the door, it just doesn't make sense for my purposes. I've had several full theater setups over the years, and still have one (Yamaha/Cambridge Model Six - LOVE those) in my basement, but just need something simple for our main floor. The Sonos isn't it. On to the Bose, which rivals the Sonos pretty well. When I used to work at Best Buy back in the 90s, I used to sell Bose, and was never really a fan of the company, but still loved their model 701, 901 and even had a pair of their 501s that I really liked and kept in great condition before selling them off several years later. Pleasantly surprised by the sound quality of their soundbar and separate sub, I still couldn't justify $1200 out the door. And to tell you the truth, as in true Bose fashion, their midrange was lacking behind their SUPER bright high end. At least their consistent, as this was a problem with the majority of their Acoustimass setups for decades. Over to the Klipsch... Now, the ones on display were only 2.1 setups, but they had the best balanced sound than any of the soundbar setups I've heard up til that point. Of course, there's always tuning you can do, but both of the Klipsch models were notable. I guess considering theyre reference series bars, they should sound great. The only problem was the lack of center channel - oh, and the fact that they're god awful to look at. Over to the Polk. Now, I will say that I had one of the original Polk SurroundBars that I picked up years ago, paired with a 10" Polk powered sub in a similar room in my old condo, and loved it for what it was. So I was surprised that the Polk offerings - at least the displays were kind of lacking... to be honest, they sounded pretty bad, even for 2.1, so I quickly moved on. Over to the Samsung bars again just for the sake of sanity checking everything I had just heard, and after having tested so many, found the Samsung sounded just as bad as I had remembered. Even the hw-m550 with the center channel, though it was supposed to have better imaging, still sounded hollow. That when I noticed the fairly new JBl that wasn't properly hooked up, so I had to work with the sales associate to find a remote to connect the subwoofer. That took about 10-15 minutes, but once we did, we both listened and found it to be fairly surprising. The highs were crisp, the mids were only slightly lacking, but the bass was super clear and really filled out the setup. We did some tweaking and made some basic adjustments, but overall, this soundbar sounded like a real contender. The sale price at the time was $449, but I just so happened to find one that was open box. The look of the bar, the fact that this can be controlled from my Samsung TV via the HDMI ARC, the deep, clear bass, the crisp highs, the adequate mids, along with the fact that the imaging for the center channel were all present, made this the pick of the day. Top it off with a virtually new open box buy, I got this thing for a steal. Later, I came to find out that the reason this one was returned is because it was stuck in demo mode and refused to play anything other than through optical 1. Basically all that was needed was to reset the bar by holding the volume and source buttons on the bar for 5 seconds, and I was in business! After setting up the bar and mounting to the wall, I found the "appropriate" sound mode (movie or sport), adjusted the sub volume slightly using the remote, and let the thing eat. If I had to do it all over again, I'd have saved myself some time and listened to the JBL first. In terms of quality, the build is solid, the look is sleek, and the bass is incredible, tight, low and clean, even for a ported enclosure. Glad to see Hartman International still cranking out some quality products.

    I would recommend this to a friend