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Customer Ratings & Reviews

Your price for this item is $1,199.95
The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X for its awesome sound quality, great bass, and the immersive Dolby Atmos experience. Many find the setup process to be very easy and enjoy its ease of use with their TVs. However, some customers have experienced connectivity issues and find the battery life to be just ok. Additionally, a few customers have noted that the remote is not back-lit and have expressed concern over the charging design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,413 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Don't listen to reviews about connectivity issues.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People complaining about connectivity issues did not do the 2 step calibration. After I did that, this thing hasn't cut out ONCE. It sounds like a movie theater in my HOUSE! The detachable speakers are SO GOOD. INSANE BASS INSANE TREBLE INSANE SURROUND SOUND AND EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound with detachable rear speakers

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent upscale soundbar which, once I properly configured the SAMSUNG 4K TV is was attached to it, delivers fantastic sound. I thought the magnetic detachable rear speakers were a gimic, but the first time I popped them off to put them behind our chairs, I was amazed at the difference. It really makes an immersive sound environment where the crashing of ice hockey players against the boards and the crack of puck on the stick makes it sound like you are on the ice! I now love the detachable speakers and that will be on my must have list for any future soundbar. It integrates well with the TV turning on and off and also works with phones and other bluetooth devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    For the money the functionality is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True surround sound for under 1000. Nice. Better than the Sony 3.1 bar with surrounds. Better than the Samsung 3.1 bar with optional surrounds. Only downside is the remote and its functions are whack. Having to hold one button then press another button to change sound modes is weird.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Expensive but worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy Setup. Works Great right out of the box. Bass has 5 different "preset" levels. Most Movies are quite thunderous at preset 3. Music is just as good. use the wireless surrounds for a 2.5 hour movie in Dolby Atmos without any issues, and sound was great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    JBL 9.1 Channel Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit has very good sound quality. The only issue I am having is that on occasion it stops working and I have to go through a bit of a process to get it going again. It is a connectivity issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Surround sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is crystal clear and fills the room. Easy set up, and the detachable side speakers help adjust to your wants and needs in every situation. My only gripe is that every once in a heat while, the sound cuts out for a half a second. Could be user error

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    JBL - BAR 9.1-Channel 820W Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound bar with dolby atmos technology. The suwoofer and 2 rear speaker are wireless, so it is very easy to place behind the room. I did not give 5 stars because it does not many sound setting functions. Overall, it sound great with movies.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    This one really surprised me!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is one of the best soundbars I've ever heard. The sound does envelope you and it fills a room very well and this is at lower volume levels also. The side speakers are truly wireless and then can be reconnected to the soundbar to charge when you're done. This makes this indeed a truly wireless system and you can keep it this way if you connect a micro USB charger and adapter to side speakers. No wires, no mess to worry about with this system. The only cons are that there is only ONE HDMI port for connecting a second device. The center speaker can sometimes sound muffled for hearing voices clearly which can force you to turn the volume up louder. Also, there's no EQ to adjust the sound settings. This may not be a con for some but it will be for others since you can't adjust for treble, etc. Overall, this soundbar is VERY good and you will be satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute awesome sound bar! I was hesitant at first to pay the price for it but am glad I did. The sound is incredible and the ability to have surround sound is great. The subwoofer is huge too and produces a great amount of bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    True wireless surround with POWER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We recently upgraded our soundbar from a basic LG to this. We tried the Sony HTST-5000 first and it just lacked the power i felt a $1200-$1499 soundbar should give you. Then i tried the JBL 5.1 and was really impressed with what it gave you for $399 (now on sale for $299). So with that being said, i still wanted something with surround and Dolby atmos support. Man does this thing have some power. The ability to have TRUE wireless surround with the detachable speakers whenever you NEED it is amazing. Now if you’re looking for something with surround speakers on all of the time, then this is not for you. The 10” included sub is also very thumping and having the bar and sub at HALF volume is loud enough for us. We got this on sale as an open box so i can’t say if it’s worth the full $999 or the current sale price of $799 but so far we are Very impressed and will update if anything changes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Solution for wireless rear speakers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we moved into a new house we realized it did not have conveniently placed walls or outlets for surround speakers. Our previous home had surround sound in the ceiling and was fully wired. My goal was 2 fold: 1, find a solution that reduced the gaggle of wires and eliminated the receiver in favor of my phone or other streaming device for music and 2 allowed for surround sound without wires or power supply at the rear speaker. This sound bar is the perfect solution. Sound quality and power are excellent. Rear speakers have plenty of life to get through a day, we just reconnect at bed time or first thing in the morning if we have detached for watching TV/movies. I honestly feel like I have not given up the high quality sound I was used to and have greatly reduced the confusion of wires. Happy to have moved on to newer technology in spite of the price tag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product to buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a present for my husband. By far, the best product I have invested in. The quality is like no other. He loves it while watching sports, movies, or listening to music from his phone.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited too long to listen to crisp stereo surround. Sound. The detachable speakers and the thump of the bass, makes it exciting the way movies are watched.I am a huge fan of JBL products and would advised everyone to have this sysem in their TV room

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Balanced System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, balance and clarity for a soundbar. Really like the detachable speakers to get the 7.1.2 sound and feel. Setup was really easy. Wish there was some more configuration and customization, but overall very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    It was awesome when it worked.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds incredible (when it works). Very buggy firmware (yes, it's updated). Many times, I turn on the TV and the soundbar does not respond. I have figured out work-arounds for all of the issues - but it's super annoying. For $1200 it should just work. Bonus: left wireless speaker no longer charges. 3 months past warranty. Too bad. No more JBL stuff for me.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We understand that it didn't meet your expectations. We're looking for ways to improve and we'll make sure to share your feedback with the appropriate team. If you need more help, please contact JBL customer support so we can assist you. JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mini movie theater in a bar!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not looking for a sound at and especially not one at this price point. Never thought I’d spend that much but let me tell you, I don’t regret spending any penny of it. This things is AWESOME for movies and music. The Dolby surround sound gives us movie theater vibes, has my pictures shaking on my wall from that subwoofer. The wireless speaker batteries last 10 hours in surround mode and they magnetically snap back on to the sound bar to recharge. My only complaint of this system is that there are no equalizer settings or different sound modes to choose from, which is why I’m giving it 4 stars instead of a perfect 5. I would love to be able to change equalizer settings when I’m listening to different genres of music. Other than that, this system is a serious bang for the buck

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    JBL wins again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great surround sound with no wires. After doing a ton of research on sound bars, I settled on the JBL 9.1 and glad I did. Fills the room with rich sound. Excellent and easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Perfect soundbar!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, surprising performance! I tested several systems at Best Buy and for the price, this one outperformed others that were a few hundred more. Super easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL 9.1 Soundbar w wireless subwoofer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is perfect sound system for my 86' Lg tv. its like being in a movie theather while at home. highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Setup

    Rated 5 out of 5 stars

    Highly Impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very easy setup and sync to existing devices. I love the detachable speakers and the power is phenomenal, especially the bass. I want one in every room I have a flat screen T.V.

    I would recommend this to a friend