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Customer Ratings & Reviews

Your price for this item is $1,199.95
The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X for its awesome sound quality, great bass, and the immersive Dolby Atmos experience. Many find the setup process to be very easy and enjoy its ease of use with their TVs. However, some customers have experienced connectivity issues and find the battery life to be just ok. Additionally, a few customers have noted that the remote is not back-lit and have expressed concern over the charging design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,413 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great compact system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my almost 20 year old Logitech wired system with this one. The sound quality is great and not needing to run cables all over the place is wonderful! The rechargeable rear speakers connect easily to the sound bar (I use a WiFi connection) and the fact that I can stream directly from my iPad or iPhone to the base was a real selling point to me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Skeptic to believer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came from a dedicated 5.1 system for 15 years to this, my first soundbar. I was a skeptic, and I was wrong. Dial is clear, this thing can go loud, and to my surprise, the Atmos actually works! It's probably not the cleanest sounding soundbar to an audiophile, but the truly wireless speakers work great and that's a feature that puts this system as one of the best to me.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful immersive sound. The bass is just such a compliment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JBL 9.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the money. I am very happy with it-the only reason it doesn't get 5 stars is that the rear speakers will cut out every once in a while. They are quick to re-connect but a little annoying. But it is perfect for the space of the room that I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s the best or nothing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar performance delivered as expected. It is perfect for ur home theatre.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good, but retuned.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the system sounded pretty darn good. The biggest issue was that it would suddenly cut out completely… very annoying! However, BB took it back without question and I purchased the SONOS surround system. Now that’s an awesome system!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Sound - love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of this JBL and ease of use with our TV.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing and the best part is the bass. Worth every penny

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Low volume from rear speakers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound from the bar, but the rear speakers are too quiet. Very quiet effects and even music is really low. The wireless rears may be a good concept but I don’t think it’s suitable for home theater. Overall a good system, just be aware of the rear speakers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    EG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing for movies. For music it is lacking. I wish the speakers didn’t have to be charged. You need to connect them to the sound bar to charge. You can connect the satellite speakers with a micro usb to usb cord to a power adapter instead. It’s a personal choice. You don’t have the option to change bass, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    We like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my husband... he absolutely loves it! I don’t like being jolted awake by the sound of an action movie at 6am on a Saturday, but I’m glad the sub works so well! It’s worth the money and we like that the speakers are detachable so you can put them wherever you want. We can take them out on the patio, into another room and still listen to music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a real good product!! Husband and the family loved it!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Perfect soundbar for my entertainment room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and sounds wonderful in my entertainment room!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great sound and wireless speakers !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this soundbar very much! Using it with an epsom projector via Bluetooth. The rear speakers have to be charged on the main soundbar. Not sure but right speaker isn’t holding charge as long. Still testing but overall a fantastic experience.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar sounded horrible at first. After some research, found out it defaults to simulated surround (smart mode) no matter what the source is and the only way to turn it off is to use a secret key combination (hold mute button for 5 seconds then volume up). Would be okay but if you turn the sound bar off or it goes to sleep, you have to do the process again. JBL is aware of the issue but no firmware update as of yet. For the price of the sound bar, I should be able to set it and forget it. Or, at the bare minimum, have a single button to push and not have to go through forum after forum to find the secret combination to turn "smart" mode off. I've used JBL for years in their pro audio speakers, amps, etc. Just expected more for a premium price.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for providing your feedback on our JBL Bar 9.1. We understand that the sound and controls of the product didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. JBL

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Easy setup. Very good and an immersive experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound quality available!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great sound system. Took a while to get since they sell out quickly in stores but it was worth the wait! It is so much better than anything we have had before! True surround sound. I love the wireless rear speakers that charge on the main sound bar. Super easy install. A little pricey but definitely worth it for great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jbl just keeps getting better.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came from the 3.1, 5.1 and now own the 9.1. Jbl keeps pushing away. The bass and voice even out beautifully. The dolby atmos is amazing. I had the sonos sub and sonos playbar. I couldn't get the sonos arc because or availability but this jbl system sounds on par with it. I will admit the sonos sub sounds better and clearer but for 500 dollars less. It is recommended.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    So close but so far from greatness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are only five things I would change with this so close yet so far audiophile setup. The first two are simple fixes but not full deal breakers, voice boost and more/custom EQ settings would be great additions. The other three are deal breakers to me. Two have to do with the rear speakers and one with the Atmos. 1) I was watching a Blu-ray of Harry Potter and the software tried to put the full sound of the movie through every speaker including the 4 Atmos speakers. This made random sounds misplaced that should only come from the front, left, right, or rear, but now came from all around even overhead. 2) When watching an Atmos or DTS-X, one of the rear speakers was majority of the time louder than the other refardless of battery charge. This would alternate between the left and right, as to why I do not know. 3) Last the batteries do not last 10 hours all the time. This varied from 1 to 10 hours even after charging all night. At times I would have to plug in the rear speakers just to finish a movie and be left with the display still stating to charge or plug in rear speakers. It was annoying that the display could not be turned off as it is distracting. Other times I would make it through one, two, or even three 2.5 to 3 hour movies before needing to charge. Overall) On the off chance that the rear speakers worked evenly on a full charge with a 4k UHD Atmos source, it would sound flawless. I had three superbly excellent experiences with Atmos; Aquaman 4k UHD disc, Ready Player One 4k UHD disc, and Altered Carbon through Netflix. If the height speakers would shut off when no Atmos or DTS-X was present, the battery life was consistent (or perhaps ditch the rechargeable and just make them wall plug in like the Samsung rear speakers on the Q90R/T), and equal sounding, without the left or right being louder throughout an entire movie would make this setup a masterpiece and one that could easily sell for $1,500 to $2,000. I sure hope the 2021 model improves upon these issues. If so I will be back to buy the next year's model!

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Bar 9.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking at this for almost a year and finally decided to invest before football season. So glad I did as I just watched my preseason game and the sound is amazing! I normally don’t watch a whole lot of movies as I am a music person but watched a move yesterday and this rocked me out of the room! I love my new system for sure!

    I would recommend this to a friend