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Customer Ratings & Reviews

Your price for this item is $1,199.95
The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X for its awesome sound quality, great bass, and the immersive Dolby Atmos experience. Many find the setup process to be very easy and enjoy its ease of use with their TVs. However, some customers have experienced connectivity issues and find the battery life to be just ok. Additionally, a few customers have noted that the remote is not back-lit and have expressed concern over the charging design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,413 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent soundbar with true wireless rears.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Setup is a bit weird with the wireless satellites, but once past that the thing booms and really immerses you in sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for a budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound. Great if wanting a home theater sound at a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Not good for hearing voices

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The subwoofer on this is fantastic, it shakes the house! The soundbar needs work, it gets very loud for background noise but when it comes to hearing someone talking it really fails! Have to keep it loud to hear someone speak then BOOM background noise is so loud! I hope they have an update for it soon....

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Bar 9.1 Surround: 1. Try using a different source ex. (phone, tablet) and connect via Bluetooth for us to check if the sound of the soundbar would still be the same. 2.Try watching or playing music from different sources ex. (Netflix, YouTube, cable box). 3. Try connecting the soundbar to a different TV to check the audio. 4. Please make sure that the audio settings of your TV is set to Bitstream. If you need more assistance, please contact our customer support. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is Magnificent! I am happy to purchase a top JBL system and look forward to mounting the satellites behind my sitting area.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great product, really love the quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, really love the quality and the 3d sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Look no more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love LOVE this surroundsound!!! Best one yet!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the app does not work on the Iphone, so i can adjust the sound properly. its terrible.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your time in providing your feedback on our JBL Bar 9.1. The volume can only be adjusted using the button controls on the soundbar or from the remote control of your TV and soundbar. There are currently no applications available for these functions. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is awesome! Better than going to the movie theatre. The install team was awesome too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound, Design, and Flexibility.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and design. Wife approved. Wireless surrounds and sub provide room filling sound. Flexible source options.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good speaker

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, had it for 2 years now. Perfect sound for my house

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bad to the bone JBL home theater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad to the bone. Great sound, makes your home feel like a movie theater. Love this unit, total wireless can wok with bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works great and has great sound and I love that it is wireless

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is amazing. Makes you feel like you are in the middle of all the action!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this sound bar for my dad. The sound quality is great. The sound bar really helps you get lost in a movie.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, sounds great, no connection problems, the detachable rear speakers are a game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best surround sound I’ve owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and the detachable speakers battery charge lasts well over 12 hours.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inconsistent - lots of synch issues and very tempermental. Would not recommend. Not good value for the price.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 9.1. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar greatness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the JBL sound bar! The detachable speaker are great for the surround sound without having to run wires or attach to walls!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not the most user friendly sound system

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a relatively high end sound system. The set up for the TV took awhile to figure out and the satellite speakers run down pretty quickly. When the unit is in PCM mode. I can't get the satellite speakers to work unless they're attached to the main unit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    JBL 9.1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Easy to use. Installation was a breeze. Enjoy how easy the side pieces attach via magnet

    I would recommend this to a friend