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Customer Ratings & Reviews

Your price for this item is $1,199.95
The comparable value price is $1,199.99

Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers appreciate the 9.1-Channel Soundbar with Wireless Subwoofer and Dolby Atmos/DTS:X for its awesome sound quality, great bass, and the immersive Dolby Atmos experience. Many find the setup process to be very easy and enjoy its ease of use with their TVs. However, some customers have experienced connectivity issues and find the battery life to be just ok. Additionally, a few customers have noted that the remote is not back-lit and have expressed concern over the charging design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,413 reviews
  • Rated 5 out of 5 stars

    Sounds good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing.. Love how the speakers detach and can be placed anywhere!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works better at Best Buy but still an amazing product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sound goes in and out

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return because the sound continuously went in and out. Was great when sound stayed in.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sounds pretty good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the 5.1 system with removeable satellite speakers, but it died. Stepped up to this unit expecting twice the quality since t was twice the price. I would buy the 5.1 system if I had to do it again.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Bar 9.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. If you have any questions or concerns about this product's features, please reach out to us at: https://bit.ly/2WocMfi JBL

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    JBL Entertainment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this product seems to be extremely loud and quality is good. However, The rear speakers will not hold a charge.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate your feedback. Our JBL Bar 9.1's surround speaker can play up to 10 hours from a full charge. Please make sure to fully charge both surround speakers before watching your favorite show/movies. If you need more help, please reach out to our Customer Support. JBL

  • Rated 5 out of 5 stars

    Amazing surround bar.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it........................................!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Good system i ever installed in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product preforms as advertised happy with purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product……………………………………………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound wasn't what i wanted i like to hear a much tighter sound.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 1 out of 5 stars

    Rear speakers fail to charge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice speaker and subwoofer, however within one month of owning it. The left rear speaker stopped working when connected to the sound bar. BE SURE to keep the box and packaging material until at least the warranty is over if you're going to purchase this. Huge hassle trying to return it back under warranty without it.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Bar 9.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband and he love it U got to go get this item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am sure it is a great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it, as I think I am going to get the Sonos ARC and Sub instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the wireless rear speakers. Best feature I've seen on a soundbar

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good luck in getting a function bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two bar9 and the remote would not work unless the sound bar was turn upside down. The LCD lights would not come on on the soundbar. Don't get me wroung they sounded great but I send both back. I then call JBL and told them about all the screw ups I had. He said Busy Buy hads not contact JBL about all the problems they were having with the BAR9

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      This isn't the experience we wanted our customers to have with our products. If you need any assistance with our products, kindly reach out to our Customer Support. We're here to help with troubleshooting and set up recommendations. jbl.com/support-contact.html JBL

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working out great for a open box item. Great buy for me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bluetooth Connectivity is Pathetic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is incredible - but the connectivity is pathetic. It cuts in and out from 15’ away while using Bluetooth. Sound itself would get a 5 star review; Bluetooth would get a -5, I’ll settle on a 2 star review.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate the feedback you've provided to us. We understand that our JBL Bar 9.1 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. JBL

  • Rated 3 out of 5 stars

    JBL 9.1 soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this JBL soundbar, I only gave 3 stars because I cant get it synced with people speaking on tv. Shouldn't be so expensive if it has that kind of problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like how the back speakers are fully wireless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product, but system updates froze tv several times.

    I would recommend this to a friend