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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the impressive sound quality and powerful bass of the 9.1-Channel Soundbar, also noting its simple setup and ease of use with their TVs. However, some customers have experienced connectivity issues and expressed concerns about the battery life. Additionally, a few customers have mentioned the remote control's lack of backlighting and the inconvenience of the charging design. Finally, the limited number of HDMI inputs was a concern for a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,413 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL 9.1 Soundbar w wireless subwoofer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is perfect sound system for my 86' Lg tv. its like being in a movie theather while at home. highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    I'm not a sound expert but....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound system sounds just as good or better than its much more expensive competitor, and it comes with a sub woofer. You have to A B this one with others to hear the difference.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    It was awesome when it worked.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds incredible (when it works). Very buggy firmware (yes, it's updated). Many times, I turn on the TV and the soundbar does not respond. I have figured out work-arounds for all of the issues - but it's super annoying. For $1200 it should just work. Bonus: left wireless speaker no longer charges. 3 months past warranty. Too bad. No more JBL stuff for me.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for your feedback. We understand that it didn't meet your expectations. We're looking for ways to improve and we'll make sure to share your feedback with the appropriate team. If you need more help, please contact JBL customer support so we can assist you. JBL

  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Great sound could use a dialogue setting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the JBL Bar 9.1 for about 1 month now. It was extremely easy to set up for the room as well as well with our new LG TV. The sub woofer has plenty of kick. it has been real nice positioning the detachable speakers in different places depending on how many people and where they are sitting in the room. Which lets us keep the volume lower if only 1 or 2 people are listening and if more keeps everyone in side the surround experience. I do wish there was more control of the dialogue compared to the background noises.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my living room wanted Dolby atmos in a small package with surrounds but the wife hates wires and this solved all of that. Sounds good sub is deep and room filling and Dolby atmos works better than I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Sound system works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds very good when everything goes as planned. Had a movie night with my son and girlfriend and rented a $20.00 movie. We couldn't get the Dolby Atmos to sync but sound was ok. Lots of bass.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use

    Rated 5 out of 5 stars

    definitely recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with this purchase! easy to use w/ bass that sets off our cat's motion activated toys. Our neighbors hate us.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deep base is great. The sound surprised me with it's clarity and realism. A little expensive but to me it's worth it. Took a little while to get it connected to TV. There should be an app to make that part easier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    HIGHLY RECOMMEND! You won’t regret this purchase!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this system. I did extensive research and this is the sound system to buy. It easily exceeds many systems twice the price and the true wireless rears are awesome. Fills the room with unbelievable sound and you can easily make a wide range of adjustments for whatever you’re watching. The full wireless system is right on. My only issue is it would be super nice if there was an app that gave you full control for sound adjustment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. Detachable side speakers make it a breeze to set up without wires. The battery life on side speakers could be better. Also note, the batteries only charge in standby mode.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Masterpiece Sound At Last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing quality audio. Sounds crazy good when you watch a Dolby Atmos movie and or regular tv hooked up as digital output. Bass is super clean and heart pounding. Wireless speakers are superb as well.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Best Soundbar I have ever owned by far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Sound. Very easy to setup. The front speaker even tells when it's time to dock the rear speakers for charging. So nice to have full surround sound without the wires. A+++

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Excellent - Game Changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has to be the best soundbar i've ever had. It is amazing. Great Sound, Easy Set up! Love the detachable rear speakers!! If installing for the first time, please connect the bar to Wifi and update it first!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Yeah, worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound! Would give 5 stars but the side speakers batteries don't last long enough. But overall, good on a big room.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life, Charging

    Rated 3 out of 5 stars

    battery life not so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound, but smaller speakers do not have good battery life, and unit cannot charge the smaller speakers unless system is on standby (off).

    I would recommend this to a friend
    • Brand response from JBL Support
      Posted .

      This isn't the experience we wanted our customers to have with our products. We'd like to work with you directly to try some steps with your JBL Bar 9.1. Please reach out to our Customer Support. https://support.jbl.com/us/en/ JBL

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love the wireless speakers

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't the best sounding sound bar but the main reason for the purchase was for the wireless rechargeable speakers. The speakers work great and the fact you can setup wireless surround sound for a movie is very convenient. Dolby Atmos sounds great, too. The software is really buggy though. I've had issues where the sound bar won't turn on so I'd have to unplug the power and plug back in to get it to boot. The most annoying bug was the fact I could not get the sound bar to connect to wifi. It took many, many, attempts where connection would fail so I'd had to factory reset and try again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellence.!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little sceptical about buying a wireless system. Due to reviews of people saying that signal get interrupted or not good synching. So I give it a try to this system. And let me tell you that it is the best decision I took. Easy installation Great sound I'm talking about good bass, mids, and highs. Loud but clear sound. I watched movies on 4k with ATMOS sound And the system pull every single sound of the movie and delivered it around the speakers. The removable speakers can be placed anywhere, to have a true surround system. And they last for few hours (I used them for about 6 hours) that's because I stopped , but they can last longer. In general a awesome JBL System This purchase was worth every single penny.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great but the wireless speakers only last for about ten hours of play. You can buy a cord to plug in but why did it not come with the wireless speakers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Compact home theater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I had this system, it was really great. It has full sound that fills a large living area with no problem. The ability to have true wireless rear speakers was great to keep a clean setup without extra wires. The subwoofer was amazing, if you like room shaking bass, this will absolutely give you more than enough. This system really shines while watching a pure source like a 4K dvd with Dolby Atmos. If you use an Xbox for Netflix, then you’ll get the Dolby Atmos from Netflix which works really great as well. I ultimately returned this system because I decided to get a component home theater system. However, if you aren’t in the market for a huge home theater system, this JBL is still really awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drive 30 mins to get my hand on this baby. Holy smoke the sound amazing, level 4 bass shakes my whole house. The detach speakers make surround as simple and easy than ever. Worth any penny.

    I would recommend this to a friend