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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the impressive sound quality and powerful bass of the 9.1-Channel Soundbar, also noting its simple setup and ease of use with their TVs. However, some customers have experienced connectivity issues and expressed concerns about the battery life. Additionally, a few customers have mentioned the remote control's lack of backlighting and the inconvenience of the charging design. Finally, the limited number of HDMI inputs was a concern for a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,413 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great quality sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with this sound bar. . The JBL sound bar is very easy to set up and I recommend watching suspenseful movies, it made me feel like I was at the movie theater.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Grout Sound From A Minimal System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get a lot out of this minimal setup! The system is solidly built and the overall sound quality is amazing, not to mention all the features - Dolby Atmos, wireless connectivity, ease of use, etc!!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great Dolby Atmos setup

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More affordable and easy to set up Dolby Atmos system. The wireless rear speakers are extremely easy to remove and place in your space. The subwoofer really pumps out the bass. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Excellent System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system I was going to buy a system that was three times the cost but they were out of stock. I am thrilled with the price and the sound.easy setup no additional items needed

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound bar system.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this sound bar system. One can go all out with much higher full blown sound systems, but for the price and I love plug and play. I used the optical plug for my setup on a LG OLED C2 65" TV. Turns on with tv and off with tv. Big finished basement family / movie room, and it's more than enough sound and base to match the movie theater sound. All carpeted, so it would be over kill for the main floor living room with the same TV in a 55". That floor is hardwood, so it only needs the lesser level LG sound bar with sub.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Happy So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this sound bar for about 1 month now. It was super easy to set up and instantly connected with my TV and TV remote. The detachable speakers definitely give you the surround sound feel.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be nice if the attach speakers with just automatically turn off after a certain period of time but if you leave them on while you're not watching something come witheir battery decreases. You can charge them individually without attaching them to the bar, but I wonder if it will ruin the battery if they are constantly plugged in so you never have to worry about them losing their battery charge

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL does it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have sonos in my living room and bought this for my man cave. To be fair to the sonos system my living room is gigantic with high ceilings and my man cave is small. However I prefer this system and it was half the price. Battery life on the rear speakers is great. It comes with equipment to mount everything which is nice. The sound quality is amazing. Perfect for gaming, movies, and music. Only wish it had an app.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Simple setup, good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very easy to setup, and the atmos sounded better than I thought it would. The wireless speakers last a long time. Just a good setup if you don’t feel like running wires everywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best soundbar system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than i expected! Has good bass and the spunds are so clear... best decision i made on buying this soundbar system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JBL 9.1 Soundbar with Subwoofer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This JBL Soundbar was ok at first then stated noticing breaks and statics in the the 360 side speakers. Working on getting it replaced through my protection plan.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really appreciated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing an LG sound bar and rear speakers for my new 75" LG nano tv I quickly realized that the rear speakers where always in the way and could be kicked by accident or just knocked over. Although it did not sound bad it was inconvenient. When I first installed the JBL I noticed fantastic surround sound with dolby atmos and incredible deep base with the added plus of voices not being drowned out. But the best feature is that when you dont need surround sound you can just put the speakers away and that is the number one feature in my opinion. Due to it being sold out I was lucky to get an open box for $699 in great condition.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best value for money.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply superb, stylish, included rear speakers and sub woofer and compact design to produce top sound quality. Surround sound is amazing, exactly like in theater. I checked Sonos ARC and Sony AT7000 - Sony is too bulky and much more pricey, even ARC is pretty long sound bar. So JBL gives you the most compact sound bar and yet great sound. Installation is breeze. However, it took me lot of effort to figure out how to enable HDMI/ARC output on my Bravia TV, but that is TV specific, not sure if JBL can make it easier for customers. The Wifi setup is a bit weird but nothing to worry.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really impress with the jbl sound bar especially with its easy setup, wireless rear speaker, and deep bass. Dolby atoms in this sound bar makes you feel like your part of the movies.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome set up, forget the haters….

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. True Satellite speakers with substantial bass and rumble! You will love this Soundbar if you want to avoid wires and get a full solution!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good so far.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love the way it sounds. Also I really like how the surrounds are detachable as this is in my living room and my wife doesn’t like permanent surrounds in the room. So most days they are on the sound bar and living room movie nights they get set out. Only down fall is older movies such as Indiana Jones in 4k with Atmos the voices are really hard to hear without cranking the sound. Newer movies are great. So not really soundbar issue but I wish it had a voice level control like my old Polk one did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Well worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Easy set up. It’s like sitting in the movie theater with all the comforts of home!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound, better than the Bose I had. Great Replacement. Great Bass and surround sound. Very clear even at a louder setting.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Jbl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a tough review....this JBL soundbar sounds amazing.. If the problem is no matter what I do I cannot make the voice match On the tv. I've tried everything on the Internet Internet and also contacted Best Buy by several times. New TV new cables new sound bar still still doesn't fix the problem. If you don't care about the voice matching perfectly this is a great sound bar for watching football baseball soccer Basically any sporting event. If the voice matched up hands down this thing is amazing......

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound but…….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Have to reset it often. Didn’t expect these issues with the price that was paid for the item.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We appreciate you taking the time to provide feedback. We would like to know more details about the issue you're experiencing with the JBL Bar 9.1, and we want to work with you directly to provide the necessary actions. You can contact our customer support via our official website or toll-free hotline for more assistance. JBL