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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the impressive sound quality and powerful bass of the 9.1-Channel Soundbar, also noting its simple setup and ease of use with their TVs. However, some customers have experienced connectivity issues and expressed concerns about the battery life. Additionally, a few customers have mentioned the remote control's lack of backlighting and the inconvenience of the charging design. Finally, the limited number of HDMI inputs was a concern for a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,413 reviews
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Awesome sound experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds is amazing! Easy set up and install while offering a flexible placement of speakers to add to the surround sound experience.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great sound for the most part

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best bang for your buck speaker I've seen in the market. But it does come with some flaws. Pros: - Great sound for music and most movies - Portability and aesthetics - Room correction Cons: - Voices sound muffled in some movies. Makes it very hard to understand dialogue - Rear speakers dont always turn on and connect when I turn on soundbar - Wish there was more customization in remote and soundbar

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 4 out of 5 stars

    JBL#1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, ease of set up and ability to move speakers makes this unit a great purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JBL product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an average item. Seen better home theaters with better quality for the same price. Also came with no controller which is another 100 bucks I’m going to have to waste. And when I called to say I wasn’t informed that it came with no controller, they said if you want you can return it to any BestBuy store because of the price I paid. Anyways didn’t like the service.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Santana

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, sound is awesome on music, is pretty good on movies, it can impress you on the quality that it has on the punch of the sub. Only downside is the connection to the internet needs to be on a non native app but it works well also that if you watch Apple TV with this one you may have some occasional loss of sound and need to be "reboot" in order to get sound again but i really enjoy the quality specially with the wireless surround speakers that not need to be plug in so I can recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior Sound and Function

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent sound system. I originally had planned for it in our media room; however unfortunately it isn't compatible with our Soundshaker seating (needed a receiver sound system). I was possibly going to return this just because I didnt want to buy another system and spend so much, but we couldnt part with it because it is so cool (detachable speakers and wireless) AND it sounds so awesome. Glad we kept it - Its now made a home in a man cave, so its still a win!

    I would recommend this to a friend
  • Pros mentioned:
    Bass
    Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    So much potential, but too many issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned my JBL 9.1. Great concept, but there are simply too many features missing at this price point. Lacks basic EQ adjustments, terrible remote with street fighter combos required to change settings/modes, calibration issues after updating to the latest firmware, rear speakers make a hiss noise when the volume was off/muted, and the soundbar constantly cut out for no reason. Even after multiple factory resets, the bar still had those issues. Buying a product like this, especially at this price point, shouldn’t be a lottery to get a “good one.” Many others have encountered the above issues too. It just feels like JBL rushed the product and we’re all the beta testers. Returned and will re-evaluate when v2 comes out. Positives: the bass is incredible, modern/streamlined look Cons: dialogue is mediocre, no app to make EQ adjustments, poor remote design

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providing your feedback with our JBL Bar 9.1. We're always looking for ways to improve, we'll make sure this gets to the right team. If you need any assistance with troubleshooting, please reach out to our Customer Support here: https://support.jbl.com/us/en/#support JBL

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Perfect soundbar.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL 9.1 Soundbar kicks. Plug-N-Play, easy to install and sync. The sound is amazing, and its super loud.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated between this and Sonos sound bar. So happy with this purchase. Awesome sound! Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    JBL 900 series surround

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound from a bar type audio system. Easy setup and with Bluetooth and wireless sub and rear surround sound speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had other sound systems but this one is just so good. The quality of the sound and the bass. Awesome

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Sound fills the room.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and great sound. Unit is long when back speakers are charging but otherwise great set up.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, easy setup, and love the detachable surround sound speakers. Atmos fills the room even with a 15 foot ceiling.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice sound.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound for older couple just looking for nice surround sound. Easy to set up rear speakers where and whenever we want that extra effect. Had a little trouble setting up because our TV is old style. Had to talk to JBL help to learn I needed to get a digital audio cord. Could not use the HDMI cord that came with the system. I appreciated the extra JBL help when finally got connected with the right person. Frustrating when tried to go through Geek Squad the first five phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Excellent sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound simply overwhelms anyone in room. Real deep base.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great System!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sounds! Great subwoofer. Easy to use. Definitely recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound experience and very easy to install. always have great results using JBL speakers

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, powerful bass. Wireless rear speakers are a great feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cindys sound system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice system. Love the true surround wireless speakers. Wish there were more personal settings that can b adjusted.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar has great sound, great bass and was purchased for a great price.

    I would recommend this to a friend