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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the impressive sound quality and powerful bass of the 9.1-Channel Soundbar, also noting its simple setup and ease of use with their TVs. However, some customers have experienced connectivity issues and expressed concerns about the battery life. Additionally, a few customers have mentioned the remote control's lack of backlighting and the inconvenience of the charging design. Finally, the limited number of HDMI inputs was a concern for a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,413 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great sound and wireless speakers !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this soundbar very much! Using it with an epsom projector via Bluetooth. The rear speakers have to be charged on the main soundbar. Not sure but right speaker isn’t holding charge as long. Still testing but overall a fantastic experience.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Jbl 9.1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it super laud and deep bass, I definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound. Highly satisfied!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great sound bar. Easy to setup and the sound is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a real good product!! Husband and the family loved it!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love love love this. If you turn the surround sound off and use this for music, you can scatter the detachable speakers in other rooms for a full effect. Its awesome while cleaning. Games sound epic when I set up the surround sound with my ps4 pro. Still think it's overpriced @ 900. $750 would be fair and what I assume this will be ok black Friday this year.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar sounded horrible at first. After some research, found out it defaults to simulated surround (smart mode) no matter what the source is and the only way to turn it off is to use a secret key combination (hold mute button for 5 seconds then volume up). Would be okay but if you turn the sound bar off or it goes to sleep, you have to do the process again. JBL is aware of the issue but no firmware update as of yet. For the price of the sound bar, I should be able to set it and forget it. Or, at the bare minimum, have a single button to push and not have to go through forum after forum to find the secret combination to turn "smart" mode off. I've used JBL for years in their pro audio speakers, amps, etc. Just expected more for a premium price.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for providing your feedback on our JBL Bar 9.1. We understand that the sound and controls of the product didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. JBL

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Power bass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful and clean , love the bass , it shakes the floor

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it very Nice great sound great base great surround sounds. Makes my TV AND MUSIC SOUND AWESOME!!!! Received it and good time, easy to setup. I wish I could by one of these in white. I love the detachable surround speakers, the sound is really good. Overall I would recommend this to anyone. A really great system .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Dolby Atmos Soundbar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a definitive audio sound bar with Dolby Atmos that I had for about four years, the moment I pluged the JBL bar in with the E arc from my LG OLED it was a game changer hands-down best sound bar ive ever had definitely will recommend 10 out of 10

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    The speakers on each end of the JBL sound bar 9.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers on each end of the JBL sound bar 9.1 they don’t last too long just one day and I got to be charged up the sound is decent I recommend getting a Bose For some reason I couldn’t take a photo of it with this app

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar sounds fantastic and was easy to set up .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    JBL 9.1 Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent sound quality and easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A. Davis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound overall. The smaller speakers have too be charged, i charged them Saturday night then by Tuesday night it told me too charge them by putting them to the soundbar and it had strong magnets. You can leave the speakers connected to watch TV or disconnect them for movies. Just remember to recharge them when needed.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Yes

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eggcellent Eggcellent Eggcellent Eggcellent Eggcellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My boy friend loves it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Best item we have ever got i will recomend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get it while you can hardly any available

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent soundbar with clean set up which is a plus for the spouse. Good atmos sounds for a sound bar and solid hdmi pass through of all audio formats . Only negative is a rare occasion of soundbar drop out through earc and passthrough of hdmi on a 4k uhd player, but perfect for streaming never has dropped off.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Great sound and very convenient.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bass on this is amazing. I know a "true" 5.1 setup is supposed to sound better, but I have no complaints, and I love that I didn't have to wire the rear speakers. Just bought some stands for the rear speakers and will place Ls and Rs speakers on those stands whenever we're watching films with surround.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this soundbar. Easy to setup. Would definitely purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best SoundBar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously the best soundbar I could have hoped for. Watched all the reviews, saw the pros/cons and in our space there were no issues that others have reported(low vocals and disconnecting rears). Worth every penny, the base is solid, and movies sound amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great Design|Good Sound Quality|Poor Compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing considerable research on the best soundbar to pair with my new Samsung Q90T TV, I decided to go with the JBL BAR 9.1 due to its innovative, detachable rear surround design, Dolby Atmos speakers, expert reviews, and the price point (under $1,000). Here’s what I’ve come to find after many hours of listening and testing: Greatness: The rechargeable battery powered rear surround speakers were a stroke of genius. Very innovative and it provides the flexibility to place the rear surrounds anywhere in your room without depending on a nearby electrical outlet or extension cord. Goodness: The sound quality is good, especially the base with the 10” sub-woofer. However, voices can be a little “tinny” at times and not as deep or full bodied as a stand-alone A/V receiver and speakers. You can turn off the smart mode to emphasize the vocal range, but there should be more EQ configuration options than just on or off. Failure: I purchased this system because I wanted to listen to Dolby Atmos enabled movies and shows available on Netflix and Amazon Prime, but after hours of research, testing and speaking to product/technical support at Geek Squad, Samsung, and JBL, it turns out the JBL BAR 9.1 soundbar isn’t currently compatible with the 2020 top-of-the-line Samsung Q90T TV. Huge disappointment! What’s worse is that Samsung and JBL keep pointing fingers at each other for this lack of compatibility so I don’t know which product needs to issue a firmware update to fix the problem. Right now, I need to decide whether to take a leap of faith and hope that Samsung and JBL will crack the compatibility nut, or return it and purchase a Samsung soundbar that will output Dolby Atmos audio, but may cost more and have an inferior design. Beware Samsung QLED TV owners before purchasing this soundbar.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for taking the time in providig your feedback with our JBL Bar 9.1. We're always looking for ways to improve. If you need assistance with troubleshooting concerns, kindly reach out to ous. We'll be here to help. JBL