Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1413 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the impressive sound quality and powerful bass of the 9.1-Channel Soundbar, also noting its simple setup and ease of use with their TVs. However, some customers have experienced connectivity issues and expressed concerns about the battery life. Additionally, a few customers have mentioned the remote control's lack of backlighting and the inconvenience of the charging design. Finally, the limited number of HDMI inputs was a concern for a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,413 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Unreliable

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really horrible experience and I wouldn't recommend this at all. It turns on repeatedly whenever your TV is in standby mode, even when all HDMI-CEC connections are disabled. The rear speakers therefore never charge unless I manually turn on the eco setting every night to force it into energy saving/sleep mode. I use it with an LG G1 and it constantly loses connection regardless of the device I am using. Forget watching a movie or playing a game to relax, because chances are you'll have to troubleshoot it at least once during said process. It sounds great WHEN it works, but right now that is pretty rare.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for taking the time to provide us with your feedback. We'd like to work with you directly to troubleshoot the issues you're experiencing with the JBL Bar 9.1. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline JBL

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    When it works, great! Don’t buy, not yet...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s the deal everyone: when it works, it’s amazing! Here’s the bad that outweighs the good: it’s unreliable with my Samsung 4K TV and Apple TV 4K. So many glitches and the sound would literally just disappear and would have to go back to the menu, click play once again and resume the playback content. The first few times it was okay, but then it becomes constant and not worth the inconvenience. Even with the software upgrades it did not fix the issue, and I even bought new HDMI cables just in case, and we have have great WIFI so it’s not that either. I don’t recommend it guys, at least not yet, maybe in the future JBL will release a unit that’s a little more technologically stable, and I’ll be on board for sure.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thank you for your feedback. We would like to work with you directly to iron out some of the glitches you're experiencing with our JBL BAR 9.1 and in the process we will also check your options. Please contact our customer service at. https://bit.ly/2WocMfi JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL soundbar

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear, crisp, full in all ranges and LOUD when you want it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound quality

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound bar out there hands dawn, great quality awesome sounds all over our living room

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great soundbar

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product. so far quality is great love it. best purchase I've made

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and more than pleased with the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, powerful surround sound and the wireless connectivity is flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    surround sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound, love the fact that the end speakers and base are wirelesa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Soundbar

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great soundbar. The Atomos feature is truly amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The TV BA

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good, but the bass is too heavy. In short, as a TV sound is the best choice

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Amazing sound

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you love bass and good value this is the device for you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST AUDIO

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dolby Atmos makes it feel like you’re in a movie theatre. Best sound system I’ve come across so far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL Bar 9.1

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best soundbar I have heard. I originally bought the 5.1 then when ahead and got this 9.1 as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jbl9.1

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome shakes the whole house its kinda of pricey but the juice is worth the squeeze

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL 9.1 Soundbar

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best soundbar that I have ever purchased. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, Sounds great and is worth every penny spent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound production is excellent…. Would definitely recommend to everyone

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very inconsistent - lots of synch issues and very tempermental. Would not recommend. Not good value for the price.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Bar 9.1. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline. JBL

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JBL wireless sound bar!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up!! Awsome sound, love the wireless speakers! Think we have some interested friends!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jbl 9.1 soundbar

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great soundbar. Love the detachable rear speakers for true wireless

    I would recommend this to a friend